I had booked 1 night for 2 rooms in this hotel by agooda, when we're arrived for check-in the staff said now no room must moved us to new hotel and just told me the direction, when we're arrived the second hotel I'm so sad, the hotel very old and cheap like guests house no breakfast, I booked rate including breakfast, the staff said you go to your hotel that you booked for breakfast, bad hotel bad service for both hotel, thanks for experience.
This was a last minute booking for my friend and I as the original hotel we'd booked had been closed down but no-one thought to inform us! They were very efficient and accommodating even though our booking had barely come through when we arrived. It's very much a business hotel. Has all the basic amenities and a 5 minute walk from the Genocide museum which is one of the main attractions so very handy. The area itself is not particularly pleasant, but only a short tuk tuk ride away from nicer areas, places to eat etc. The rooms have all that you could need, but the decor Is rather dated and the hot water is scarce. It was fine for a couple of nights stay, wouldn't necessarily recommend longer. As mentioned before, the staff were perfectly pleasant and accommodating.
Really nice atmosphere, nice and helpful staff and good breakfast. Rooms are also nice and clean. Located at the center of the city from where you can access to many places such as restaurant, shops, coffee places etc. by foot. Highly recommend!
Stayed for 2 nights. Check in was a breeze, took less then 3mins. Welcome drinks were serve,while checking in. Room acceptable with all the basic necessities. etc- hairdryer in toilet,mini fridge, electric kettle,2 big pillows and 2 small pillows,small balcony. Wifi speed excellent. Aircon & hot water for shower perfect. Only the breakfast was very basic.(But I don’t mind as look the room is comfortable) Staffs from the reception,bell hop to the housekeepers understand English and very friendly. Great jobs guys Convenient shop is just beside the hotel, S-21 is just around the corner,Tuk-Tuk guys are stationed at the side of the hotel. Muslim eaters fret not as there’s 3 restaurants serving halal food just take the Tuk-Tuk...
This hotel is a nice hotel in a good location, however, this hotel DOES NOT listen to guests feedback at all as follows:- 1. Sleeping in the room will shock you....why???? the dragging of furniture makes lots of noise.....Have told the management to look into this till now NO Improvement. 2. Too many chinese tourist stays in this hotel....noisy again talking and shouting along the room corridor....and Again Management DO NOTHING about it.