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Room & Suite (712)

About

#9 of 324 hotels in Phnom Penh
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
It all started when we fell in love with a hidden gem of French-Khmer architecture from the 1920s near Wat Botum, one of the most venerable and original pagodas in Phnom Penh. Renovation and remodeling were led with due respect for the character of a building which had been, as we learnt it later on, a private retreat for Queen Consort Sisowath Kossamak, the late King Sihanouk's mother. Opened on August, 18, 2006 with 10 rooms, The Pavilion has slowly expanded over the years, offering now 36 accommodations throughout three more period buildings that have been added to the property: "The New House", former residence of the chief veterinarian at the Royal Palace; "The New Villa", formerly the private residence of a Cambodian senator, and "The Sun-Pool Villa", our latest addition which used to be lodgings for diplomats based in Phnom Penh. Each one has its own style and atmosphere, with distinctive architectural features such as an elaborate wooden stairway, intricate iron wrought railings, etc…
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Spa
Breakfast included
Adult pool
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Boutique
2,988Reviews
36Q+A
100Room tips
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Popular mentions
Its an old house, converted into hotel. Hidden amongst forest. Reception only open 0630 to 2200hrs. Staff here are pleasant, obliging to any request and helpful. I had Delux room- large and good bed. Bed sheet had fine sand on it, requested a change twice and then got changed. Shower drain blocked, overfills every time. Low water pressure in taps and shower. Given 1 soap for a 3 day stay! Had to ask to refill shampoo/ wash liquid in bottles. The best WiFi I have ever come across. Amazing capability and speed. The extra mattress sheet had a stain on it. When reported, the solution was to turn it over!. Check-in complimentary drink, sweet, fruit bowl in room was a nice gesture. Water bottles....refilled with local water dispenser. I wouldn't drink local water for hygiene reasons. Air con - I think it needs to be serviced. It emits smelly cold air. Fan was a blessing. Lovely. Wonderful bedside clock. Mosquito nets provided and area fumigated regularly. If you have 2 swimming pools and lots of trees/ plants, mosquitoes are bound to be present!. Breakfast- made to order. Most items available on menu. Stale bread and croissants. Walking distances/ time should be doubled - traffic and obstacles on roads/ pavements. Be careful crossing roads, motorbikes come from all directions! Recommendation for commuting...download "Grab" App. It is far more reliable and at least 50% saving. Drivers are punctual, courteous, reliable and its safe to travel in the tuktuk. Be very careful when buying items. Count the change given. Sellers will try to fool you with exchange rates or mixtures of USD & KHR.
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I am visiting often Cambodia and often I use to stay in the MAADS group hotels, because they are really great hotels with superb locations. This was not my first time in Pavilion. The reception staff could be more efficient for the hotel level, for example by Plantation they are more efficient. Some rooms are better, because each room is a bit different. Strange was that at the breakfast you have to pay extra for a cappuccino, but at Plantation or Penh House no. I paid it, but just strange and they could not explain the difference with the sister hotels. Anyway I suggest to stay here and enjoy a paid cappuccino LOL, because it is a wonderful place near the Royal Palace.
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A great place to relax tucked away from the hustle and bustle of the city. With only 36 rooms this converted colonial house has 2 pool, a small restaurants for breakfast and dinner. The cocktails for happy hour should not be missed. All places of interested are either within walking distance or a USD2 Tuk-tuk ride away
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Response from pavilionpp, Owner at PAVILION
Responded 4 days ago
Dear Kerstin, This is very kind of you, many thanks for your support! Looking forward to seeing you again soon with us. Cheers, Alexis
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We had booked another hotel and after 2 terrible nights decided we needed a change. Reviews for The Pavilion were so good we had to stay there. From the moment we walked in was wow. Staff were amazing, in particular receptionists Sreydy and Sonia who were both so friendly yet professional and spoke English perfectly which was a nice change. The entire property is spotlessly clean including our fabulous room (22). Pools were fantastic and the breakfast was the best we had in our 3 week Asian holiday. I cannot emphasise enough what a great place to stay in bussling Phnom Penh this hotel is. PLUS free sunset cruise and massage.
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Response from pavilionpp, Owner at PAVILION
Responded 1 week ago
Dear Kelly, This is so kind of you! I am glad you liked our sunset cruise too! Hoping to seeing you soon again here :) Cheers, Alexis
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We chose to stay here for the private pool rooms. They are incredible value and located in one of the newer villas which still has loads of charm including super high ceilings and a whole wall of windows. Service was very good with special mention going to Mean at the front desk and the men at breakfast. Location was very handy to many sights and I particularly enjoyed Street 240 which is just a few minutes walk away. We partook in a couple of the complimentary activities offered.The massage was very good, and we enjoyed the river cruise more than we expected. There were not too many people on the cruise and it was quite a social affair. Loved the idea of the little floatation villa on the water and probably would have tried for a night there for the novelty factor had I known about it before hand. The property is not without room for improvement though, and I would have probably given 4.5 if given the option. There are loads of mosquitoes in the room. Yes, it's a tropical country, there are mosquitoes. I know the cleaners who do a great job leave the doors open when they clean the room which is fine, but maybe they could give a quick blast of spray before shutting up as the plug in doesn't seem particularly effective, or leave a spray can in the room. Additionally the room we stayed in just lacked a bit of polish. The bathroom was functional and fine but a bit dark and worn. The air-con cooled just enough on its coolest setting (we typically set the aircon at 24 and my husband will complain and turn it off during the night). We would a- so we don't need icy cold air-con). I would absolutely stay again if given the chance however for the charming old buildings, gorgeous garden setting and incredible value.
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Response from pavilionpp, Owner at PAVILION
Responded 1 week ago
Dear Sarah, Many many thanks for this kind review! Indeed there are mosquitoes in Phnom Penh and this is the reason we give repellent, put a socket in the room and nets over the beds. But the idea of putting a spray in the room is good, I do not like to systematically spray as some people (like me) are allergic... We are also revamping the bathrooms one by one. Thank you for the nice words for the team! Cheers, Alexis
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PRICE RANGE
$71 - $107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the pavilion hotel phnom penhpavilion hotel phnom penhpavilion phnom penh
LOCATION
CambodiaPhnom Penh
NUMBER OF ROOMS
36
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