Pacific Hotel Phnom Penh
# 234 Monivong Boulevard Sangkat Phsar Thmei 2, Phnom Penh 12000 Cambodia
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Avg. $22 /night, 1/15 - 1/16
$25
per night
$24
per night
$22
per night
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About
#108 of 361 hotels in Phnom Penh
Location
3.8
Rooms
3.4
Value
3.6
Cleanliness
3.7
Service
3.7
Sleep Quality
3.5
The Pacific Hotel is the first explorer themed concept hotel in the centre of Phnom Penh’s exciting business district. Experience a stay in a hotel where the elements of design and service are tailored to keep you relaxed while walking you through the untold history of Cambodia. Journey through every province in our corridors, which serves as an interactive museum, while being treated like a VIP with our impeccable service for value. The Pacific Ocean derived its name for its specific use of being pacific, meaning “peaceful” or “characterised by calmness”. The Pacific Hotel serves the same purpose. It is an ocean for you to peacefully float on as you explore the beautiful aspects of Cambodian culture and history for the first time just as Ferdinand Magellan first explored the Pacific Ocean in 1520.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Massage
24-hour security
Baggage storage
Secured parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Car hire
Taxi service
Concierge
Currency exchange
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Chinese, Khmer
Location
# 234 Monivong Boulevard Sangkat Phsar Thmei 2, Phnom Penh 12000 Cambodia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
Pochentong Airport
5 mi•
See all flights
Rental Cars
89 Restaurants
within 0.3 miles
Reviews
Traveler rating
- 63
- 89
- 73
- 33
- 12
Time of year
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Language
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Detailed Reviews
Hotel is clean and quiet. Rooms are clean and well presented. Minibar items were cheap and cocktails in the restaurant downstairs were good! Welcome drinks on arrival were a nice touch. Drinking water dispensers were available on each floor.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kolim Sun, Owner at Pacific Hotel Phnom Penh
Responded Mar 15, 2020
Dear Lewisn, Thank you for choosing to stay with us. We strive to improve our services better and better each day and we hope to serve you again soon in the near future. Kindest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Close to Phsar Thmei (Central Market), Sorya shopping centre and not far from the bustling Riverside, it’s hard to argue with the location.
The hotel is clean and the staff (front desk and the chamber) are very friendly.
Our double room was quite spacey, although the bed was a little too hard for our liking. And there was a bath tub, not an ordinary shower, in the bathroom. Still, over all we were quite happy with the room.
However, the service in the hotel restaurant turned out to be very poor. The servers were not very attentive — actually they (at least some of the male staff) didn’t seem to care much at all. That’s also why we opted to have our breakfasts elsewhere.
Note: This critisism does NOT include the woman who served us on our first night (of three). She was very pleasant and seemed to enjoy her work.
The hotel is clean and the staff (front desk and the chamber) are very friendly.
Our double room was quite spacey, although the bed was a little too hard for our liking. And there was a bath tub, not an ordinary shower, in the bathroom. Still, over all we were quite happy with the room.
However, the service in the hotel restaurant turned out to be very poor. The servers were not very attentive — actually they (at least some of the male staff) didn’t seem to care much at all. That’s also why we opted to have our breakfasts elsewhere.
Note: This critisism does NOT include the woman who served us on our first night (of three). She was very pleasant and seemed to enjoy her work.
Read more
Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kolim Sun, Owner at Pacific Hotel Phnom Penh
Responded Mar 8, 2020
Dear Mr Steinar, Thank you for choosing to stay at The Pacific Hotel Phnom Penh. Please allow me to sincerely apologized for the inconvenience caused. I will personally rectify this problem and make sure that the service in our restaurant will be more professional and not allowing this to happen again. Kindest Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think the resting system makes it very difficult to assess the item being rated because there are so many tastes, interests, and expectations. I stayed in this hotel while I was on a G Adventure tour. It is ok. The room was clean and the staff was professional. We were first assigned a room with no window so we were going to move but our excellent guide, Lee, gave us his room with a window. We were assigned the no window room after we learned the air conditioning in our original room was not working. The hotel is inexpensive so if you are looking for an average hotel in this price range, it is ok, but be very specific about wanting a room with a window on a high floor. Rooms on lower floors are noisy.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: High floor and request window.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sunkolim, Manager at Pacific Hotel Phnom Penh
Responded Jan 10, 2020
Dear Catherine, First and foremost, thank you for choosing to stay with us at The Pacific Hotel Phnom Penh. We sincerely apologized for the inconvenienced caused during your stay with us due to maintenance issue and other disturbance. We take your guests feedback very seriously and we will rectify this issues and ensure no such problem will happen again. I hope you would give us another chance to serve you better during your next visit to Phnom Penh, Cambodia. Kindest Regards, Kolim Sun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly, even though we had already paid for the hotel they required a deposit of $50 which we thought was quite dumb as we brought that money to use to spend on our trip.
The staff were nice but not very useful. For example we wanted to use the gym and they said they would open it up for us quickly, we waited outside for about 20min.
The rooms were decent, they had all the essential things you would need. Everything was also relatively clean.
The staff were nice but not very useful. For example we wanted to use the gym and they said they would open it up for us quickly, we waited outside for about 20min.
The rooms were decent, they had all the essential things you would need. Everything was also relatively clean.
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sunkolim, Manager at Pacific Hotel Phnom Penh
Responded Jan 5, 2020
Dear Lohan, Please allow me to sincerely apologized to you for the inconvenienced caused during your stay, this is certainly not the image Pacific Hotel Phnom Penh would like to portray. As a form of apology, please allow me to offer you complimentary stay during your next visit to Phnom Penh, Cambodia. Simply email me at kolim@pacifichotel.asia and I will get it sort out for you. I sincerely hope you would give us another chance and stay with us again. Kindest Regards, Kolim Sun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I suppose I can rate this hotel as average at best. The hotel is an easy walk to many convenient businesses and staff were reasonably friendly and efficient. The room was a comfortable size and two complimentary bottles of water were supplied. Beds were comfortable and rooms were kept reasonably clean. The gym is small and a bit messy but is suitable for a workout whilst on holidays or business. Unfortunately it was found by one of the guests that the fire exits were either locked or blocked by mattresses that were “airing” and this was raised with staff at the time and they appeared to be at a loss as to what to do to fix it. However I should add that it was eventually fixed.
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Date of stay: January 2023Trip type: Traveled solo
Room Tip: Check the fire escapes aren’t locked or blocked. Great coffee just down the road at Amazon Coffee.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kolim Sun, Owner at Pacific Hotel Phnom Penh
Responded Jan 6, 2023
Dear Dale, First and foremost, thank you so much for staying with us. We sincerely apologized for the blocked fire exit. I have personally taken actions regarding this issue and remove any obstacles that block the fire exit route and also put clean signs for guests to know where the emergency exit is located at in case of an emergency. We take our guest feedback very seriously and we strive to further improve our facilities and services. We hope you would give us a chance to serve you better next time during your visit to Phnom Penh, Cambodia. Kindest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After walking with backpacks from the bus station, we were pretty hot and sweaty. We were greeted with cold, refreshing eucalyptus towels and a fresh juice at the front desk. As a further welcome, we were given two coupons for mugs of draft beer and some hand crafted soap samples. The staff have great customer service skills, always friendly and very helpful. The WiFi and aircon works great and it was the best breakfast we had travelling 2 months in SE Asia..a nice buffet with everything you could ask for. The location was great..central market about 5 minute walk. We also walked to the Grand Palace and the Riverside boardwalk in about 20 mins. We discovered a five story mall (Sorya)...also just a 5 minute walk.The staff booked our bus tickets for us and extended our checkout, also let us hang around the hotel until our late flight.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kolim Sun, Owner at Pacific Hotel Phnom Penh
Responded Mar 17, 2020
Dear BeachLover154974, First and foremost, thank you for choosing to stay with us. We are more than delighted that you enjoyed your stay with us. Your review is being shared with everyone in Pacific Hotel Phnom Penh and we humbly are grateful to serve you. Kindest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friend and I stayed for 5 nights and would recommend this hotel. The staff are lovely and very friendly. The restaurant the Barb and Lotus served really good food and we ate there at least 4 times. The prices are more than reasonable. All the waiters and waitresses were friendly and helpful especially one young lady unfortunately we did not get her name.
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kolim Sun, Owner at Pacific Hotel Phnom Penh
Responded Mar 14, 2020
Dear Welshsiobhan, Thank you for choosing to stay with us. We are more than delighted that you enjoyed your stay with us. We hope to serve you again soon in the near future during your visit to Phnom Penh, Cambodia. Kindest Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
When we arrived, we were given an advertisement about not changing the linen every day. In the meantime, I caught the flu with a bad cough and unpleasant phlegm. So I put a towel on the pillow to protect it. Early in the morning, at reception, I was asked for $6 to clean the towel. Either it's some kind of scam or Cambodia's laundry detergent is not good. So change your towels every day, it will avoid this kind of unpleasant surprise. Since they weren't nice to me, their rooms on the street are very noisy, traffic all night. And for people who want to be kings of cleanliness, you could have at least checked the bottles of water in the fridge, open and half full!
When you want to give lessons, you have to be clean. An address to leave for those who don't soil their towel, 38° outside and flu, no excuses accepted, but some money
When you want to give lessons, you have to be clean. An address to leave for those who don't soil their towel, 38° outside and flu, no excuses accepted, but some money
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Date of stay: March 2024Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This year it was my first experience in Cambodia. From 8.03-23.03.2022. All this time stayed at the beautiful Pacific Hotel. I have never regretted that I chose this hotel with its wonderful and friendly staff, cozy and comfortable rooms. I also really liked the breakfast, it was delivered to the room every day. Great friendly housekeeping service. The hotel has an elevator, a gym and a cozy lobby. The hotel is located 5 minutes from the Central Market. There you can find interesting and good quality things. Also nearby is the Shopping Mall with a supermarket and various goods stores, you can also buy a SIM card or top up your balance here. Convenient shops are nearby. The sights of the city are relatively close to the hotel: Royal Palace and Wat Phnom and various other temples. You can either walk or take a rickshaw. There are many types of transportation. In case, if you go to the airport in the evening, take a taxi 3-4 hours before departure. Very big traffic jams. If there is no traffic, it takes around 20 minutes. If there is traffic, the trip takes 1.5-2 hours. Traffic lights every 400 meters.
Dear team, thank you for your amazing hospitality! It was a great experience for me!
Dear team, thank you for your amazing hospitality! It was a great experience for me!
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Date of stay: March 2022Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kolim Sun, Owner at Pacific Hotel Phnom Penh
Responded Mar 29, 2022
Dear Miss Julliette. First and foremost, thank you for choosing to stay with us. We are more than delighted that you enjoyed your stay with us. Your review is being shared with everyone in Pacific Hotel Phnom Penh and we humbly are grateful to serve you. We take our guest feedback very seriously and we will further improve our hotel services and facilities. Kindest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avoid room 202. G Adventure had us here 2-nights. Room 202 is on the main highway side and sounds like you are sleeping on the sidewalk with trucks, car & motorcycles driving through your room all night. Room 307 was better the second night. An OK hotel, in a bad part town, on a main highway is a trifecta for a terrible night’s stay.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kolim Sun, Owner at Pacific Hotel Phnom Penh
Responded May 6, 2023
Dear Mrs Koss, First and foremost, we sincerely apologized for the inconvenience you faced during your stay with us. We also received complaints from you and your husband about our mattress and hot water and allow me to explain it here. As for the mattress, we tried our best to find the right balance between the softness and hardness of it, you might think its too hard but other guests might find it alright as different people have different preference and we try our best to accommodate to all. As for the hot water, there are individual water heater in each room and they are like the ones at our home which take times to be hot (around 5 minutes) and it can get very hot if you turn it to the maximum. I apologized that you did not find our hot water hot enough. We also apologized that you did not like our location but you may ask around or google it. Preah Monivong is considered the central of Phnom Penh where most offices are at and that is why you might find sleeping in room 202 like sleeping on the main road. We will do better in installing better sound insulation windows so as to block out as much noise from the outside as possible. We hope you gave us another chance to serve you again. Kindest Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Susan,
Yes we do have rooms that has standing showers. Let us know if you prefer the standing showers rooms and we will allocate you the room.
Regards
Dear Sir,
Unfortunately we don't, but we do have a restaurant that can accommodate up to 45 pax and has a big SMART television for you to show your presentation or PowerPoint slides if needed.
Best Regards,
The Management Team
Pacific Hotel Phnom Penh was renovated since November 2019 last year.
You may view their galley on their website.
Hi,
Our hotel is guest friendly but all guests need to be registered, either with a Passport or an Identification Card.
Hi,
Yes, special breakfast request can be arranged at least 24 hours beforehand.
Kindly inform our front desk staff.
"Yes, don’t stay at the hotel because free you leave they may charge you without knowledge over a dirty towel."Read full review
"Check the fire escapes aren’t locked or blocked. Great coffee just down the road at Amazon Coffee."Read full review
"if you a smoker choose the room face the main road, the smoking area is near out there"Read full review
PRICE RANGE
$23 - $30 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pacific hotel phnom penh
LOCATION
CambodiaPhnom Penh
NUMBER OF ROOMS
53
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Pacific Hotel Phnom Penh
Which popular attractions are close to Pacific Hotel Phnom Penh?
Nearby attractions include Central Market (0.2 miles), Royal Phnom Penh Tours (0.09 miles), and Sorya Center Point (0.2 miles).
What are some of the property amenities at Pacific Hotel Phnom Penh?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Pacific Hotel Phnom Penh?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pacific Hotel Phnom Penh?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pacific Hotel Phnom Penh?
Yes, free public parking nearby, secured parking, and street parking are available to guests.
What are some restaurants close to Pacific Hotel Phnom Penh?
Conveniently located restaurants include Aura Phnom Penh, Bouchon wine bar, and Sam Doo.
Are there opportunities to exercise at Pacific Hotel Phnom Penh?
Yes, guests have access to a fitness center during their stay.
Does Pacific Hotel Phnom Penh have airport transportation?
Yes, Pacific Hotel Phnom Penh offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pacific Hotel Phnom Penh located near the city center?
Yes, it is 0.2 miles away from the center of Phnom Penh.
Are any cleaning services offered at Pacific Hotel Phnom Penh?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Pacific Hotel Phnom Penh?
The staff speaks multiple languages, including English, Chinese, and Khmer.