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The Billabong Hotel

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The Billabong Hotel
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836 Reviews from our TripAdvisor Community

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Showing 691: English reviews
Level Contributor
2 reviews
Reviewed 5 days ago NEW via mobile

The Billabong Hotel/Hostel didn't disappoint on how it looked on the photos posted. Booked in a 5-female dorm and the bed was huge (they were not bunk beds at all) and comfortable. I always had a good sleep. AC was working very well, lamp shades, desks, towel, chairs, hangers were available and enough space to put and hang some of... More 

Helpful?
Thank CharleeGoRound
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 days ago NEW via mobile

I had a rough time in Phnom Penh. I visited after a volunteer trip up north and went to meet friends at Show Box the first night I arrived. I was violently mugged 2 blocks from the hotel. The staff was very helpful and understanding and helped me in my situation (losing phone, cash, etc.). Crime seems pretty common in... More 

Helpful?
Thank Rissawojo
Level Contributor
4 reviews
Reviewed 1 week ago via mobile

Very nice dorm with amazing rainshower! Comfy 5p female dorm with normal beds instead of bunkbeds. Nice pool and good food. Staff is friendly and competent, although the male staff is more competent than the female staff according to me. They can arrange everything for you like buses and visa.

Helpful?
Thank Caroline C
Billabong-Management, Manager at The Billabong Hotel, responded to this review

Caroline, Thank you for your kind review. I think we all have our moments but its definitely a team effort. We are working on training at the moment so that all our staff can shine. See you next time! Enjoy your travels Billabong Team More 

New York City, New York
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

The Billabong Hostel was very clean, the 5-bed dorm was very comfortable and the lockers were very big. Plus, the swimming pool was great. The only cons: to me, the buffet breakfast was a bit expensive for what it was $6.50. But I recommend the place!

Helpful?
Thank Anne-Sophie R
Billabong-Management, Manager at The Billabong Hotel, responded to this review

Anne-Sophie, Thank you for your review. We are glad that you enjoyed your stay and look forward to your next visit. We try to keep the food items as cheap as possible. There are other options like the free flow coffee and juise for US1.50 and the eggs and toast for US$3.50. Best regards and travel safe. Billabong Team More 

Arrecife, Spain
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

After reading the positive comments on this hostel I was quite disappointed. The hostel facilities were good but I was not impressed with the customer service. I've never written a negative comment before on TripAdvisor and have travelled through many hostels in Cambodia and everyone has been very helpful. The girl that checked me in was nice but the receptionist... More 

Helpful?
Thank Sara-Jayne M
Billabong-Management, Manager at The Billabong Hotel, responded to this review

Sara Jayne, We are training and working with our staff to have better service and keeping everyone satisfied. Its an ongoing job and we appreciate your feedback. I have spoken to reception and thier intentions were not to be rude and they are sorry if you felt that. The food in the restaurant ranges from US$2.50 for chips to the... More 

A TripAdvisor Member
Reviewed 2 weeks ago via mobile

I stayed for one night in one of the 6-bed dorm rooms. The room seemed newly renovated, it was very clean and spacious and had a plug socket and shelf by each bed. Beds were comfortable, ensuite bathroom was lovely and the shower was great! Staff were all very polite friendly and efficient, and being able to use the full... More 

Helpful?
Thank A TripAdvisor Member
Billabong-Management, Manager at The Billabong Hotel, responded to this review

Hi, Thank you for your comments and we are happy that you enjoyed your stay with us. We are trying hard to improve our service so you enjoy your stay in our country. We look forward to seeing you again. Safe travels Billabong Team More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Safe, relaxed, clean and comfortable in the heart of a crazy awesome busy city. Surprisingly quiet considering the noisy streets just outside, only a couple of blocks from Central Markets. Friendly and helpful staff took care of all my needs, from great restaurant recommendations, to transport to cooking classes. I particularly enjoyed the pool area and the great breakfast. I... More 

Helpful?
Thank hannahmf80
Billabong-Management, Manager at The Billabong Hotel, responded to this review

Hannah, Thank you for your kind comments. We will let our staff know that you enjoyed your stay. We look forward to seeing you in the future. Regards Billabong Team More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

Loved staying at Billabong! We booked into an 8 bed Female dorm and were pleasantly surprised by how clean and spacious it was. Secure lockers and beautiful bathroom. Loved the pool too! If anything, food was a bit expensive in the bar but its centrally located so you could find cheaper places to eat if you wanted to. Great stay!

Helpful?
Thank Nina P
Billabong-Management, Manager at The Billabong Hotel, responded to this review

Nina, Thank you for your comments and its great that you enjoyed your stay. Hope to see you in the future. Happy travels Billabong Team More 

London, United Kingdom
Level Contributor
297 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 3 weeks ago

You can tell the staff have been trained. The layout of the hotel is thoughtful and the pool in the centre great. Not a puddle but a proper pool. It is a combination of a hostel and hotel so various rooms from $16 and also dorms. A wall map of the region in reception would be good as would more... More 

Helpful?
Thank dorjetravel
Billabong-Management, Manager at The Billabong Hotel, responded to this review

Dorjetravel, Thank you for taking the time to make a review. We are working with our staff to improve service in all parts of the hostel and hotel. Its a journey so we appreciate your feedback. The idea of the map in the reception is a good one and we are looking to one printed. also one of Phnom Penh.... More 

Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago via mobile

This is a mix of a hotel and hostel which means it has non of the things you expect from a hostel. There's a seating area in reception but it's not a social area. The restaurant is ok and they show movies in there too but it's a restaurant so tables and chairs not sofas or bean bag etc to... More 

Helpful?
Thank Macey M
Billabong-Management, Manager at The Billabong Hotel, responded to this review

Macey, Thank for your review. We are looking to get a better community feel to the restaurant and recpetion areas which is why we have bingo and movie nights. We are working with the staff to be better at communication and aware of current activities in the city. We are trying to improve the friendliness at reception and better information... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Multilingual Staff
  • Concierge
Official Description (provided by the hotel)
Set amidst landscaped gardens, Billabong Hotel is located in Phnom Penh, a 5-minute drive from the Royal Palace and National Museum. It offers free Wi-Fi and a freeform salt-water outdoor pool.Air-conditioned rooms are equipped with a cable/satellite TV, minibar and personal safe. En suite bathrooms come with a hairdryer and hot water showers.The tour desk can arrange day trips to attractions in and around Phnom Penh. The hotel also provides laundry services and a 24-hour front desk.The hotel's restaurant serves a selection of Asian and Western dishes. Refreshing cocktails are also available. ... more   less 

Additional Information about The Billabong Hotel

Address: 5, Street 158, Phnom Penh, Cambodia
Location: Cambodia > Phnom Penh
Price Range: $29 - $52 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Billabong Hotel 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Billabong Phnom Penh
Hotel Style:
#6 Best Value Hotel in Phnom Penh
#9 Family Hotel in Phnom Penh
#12 Romantic Hotel in Phnom Penh
#13 Business Hotel in Phnom Penh
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Questions & Answers

Here's what travelers have asked, with answers from The Billabong Hotel staff and other travelers.
2 questions
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Questions? Get answers from The Billabong Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“look at ones in your price range”
 of 5 bubbles dorjetravel, 3 weeks ago | Read review
“Rooms away from the pool area are very quiet”
 of 5 bubbles 166ChrisS, 3 weeks ago | Read review
“Overlooking pool w/without balcony.l”
 of 5 bubbles Arthur415, Oct 27, 2016 | Read review
“Female Dorm is great!”
 of 5 bubbles Maxine_Rubba, Oct 10, 2016 | Read review
“All dorms are quiet, so pick any one.”
 of 5 bubbles Angelakay003, Aug 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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