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Plantation Urban Resort & Spa

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184 28, Street, Phnom Penh 12000 Cambodia
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Traveler (1673)
360
Panoramas (10)
Room & Suite (327)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#16 of 434 hotels in Phnom Penh
Location
Cleanliness
Service
Value
Travelers' Choice
The Plantation Urban Resort & Spa is a 84 charming and colonial style hotel, located only 200 meters behind the Royal Palace and National Museum, in the heart of Phnom Penh. It is set up in a lush and exotic garden with a main 20 meter natural stone swimming pool and red pool & bar. Facilities include restaurant, two bars, spa, fitness and a shop exclusively dedicated to Cambodian products. An art gallery is surrounding a lotus pond in front of the reception.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Taxi service
Business Center with Internet Access
Meeting rooms
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Charming
2462Reviews31Q+A100Room tips
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Popular mentions
MuppetT wrote a review Oct 6
Tamarin, Mauritius2 contributions2 helpful votes
This place has great reviews. The initial environment here is wonderful. I give great reviews to most places I stay because I research and know what I am going to get. Our experience here was terrible. 1. Booked and paid for a pool side room, arrived and were told that there were no rooms available 2. Had “vouchers” for dinner but couldn’t sit in the one operating restaurant so were placed in the dark without service. Had to self-serve drinks. Got starters after one hour then mains were left sitting until our kids were asleep and unfed. Fried rice took 2 hrs and 15 minutes. Pork belly was 3 slivers of cold fat, one cold piece of bok choy and cold rice. Manager arrived to apologise after a repeated request an hour and a half then no more food 3. Get told by staff that our kids are too loud for the pool. 20 plus kids in the pool. 3 with us. Two grown adult men swimming laps through 20 kids who were having a ball. 4. Watching TV in room at a very moderate volume. Complaints about disturbing the room below. Put it down to being understaffed because the manager didn’t expect so many people here even though all bookings are received online. Never again
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Date of stay: October 2021Trip type: Traveled with family
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Response from Dararith Sang, Marketing at Plantation Urban Resort & Spa
Responded 4 days ago
Dear MuppetT , On behalf of the entire team at La Plantation resort urban and Spa, we would like to express our sincere apologies for the inconveniences you have faced during your stay. This is certainly not the image nor the experience we wish our residents to have. Thank you for choosing our hotel for your stay, after reading our great reviews. Your feedback has been shared with everyone concerned and we are already working to ensure that any shortfalls are rectified and improved as we are committed to our service excellence. We have checked our record regarding your room allocation and find that you stayed in the correct room category that you booked. There is probably a misunderstanding. Indeed, we were taken by surprise by the high occupancy rate during the festival. Please accept our apologies for the slow service. On this Pchum Ben festival day, the swimming pool welcomed a lot of children. We do our best to keep a balance for Parents and others who need peace and relaxation. We are sorry that this may have disturbed the neighbours and that we have informed you. Please rest assured that The Plantation Resort & Spa takes the comfort of it's guest as a top priority. Please feel free to contact me at om@theplantation.asia Sincerely, Dararith Sang Operation Manager Plantation Resort Urban & Spa
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Kee M wrote a review Sep 2021
Phnom Penh, Cambodia2 contributions1 helpful vote
I have been a regular customer and guest at this hotel for several years, but on the last few occasions they have certainly missed the mark. Change of management is evident. Food quality is poor, service lackluster with very little understanding of hotel operation. It is sad to be witnessing the decline of an iconic property in Phnom Penh. I wish them well and hope they pull it together.
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Date of stay: September 2021Trip type: Traveled with friends
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Anthea.s wrote a review Aug 2021
Phnom Penh, Cambodia2 contributions
+1
Relaxing and comfortable place in the city, spa is perfect except when I booked a room and told me that I could have an aperitif for free, but in fact it didn’t. I had a cup of coffee for breakfast and I wanted to have an extra one, but they reminded me that I cannot order any more one.. that day I'm the only person staying in, And when I checked in ,reservation forgot to return my passport, they also mistaken my nationality when I checked out.
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Date of stay: July 2021Trip type: Traveled solo
Room Tip: Gyms need to be booked during the epidemic
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SizeABeau wrote a review Jun 2021
Phnom Penh, Cambodia28 contributions51 helpful votes
If you are in 2014 bring earplugs. Everyone coming into the hotel passes by your room and the doors are so thin you are awoken by their conversation as the hallway amplifies their voices regardless of their volume. The hotel really should keep earplugs on the nightstands in these rooms. I didn't sleep well - a Father's Day staycation ruined.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Stay away from any room in the 2014 corridor
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Manou wrote a review Jan 2021
Siem Reap, Cambodia1 contribution
We stayed at Plantation resort for a short staycation and this is one of the very best hotels in Phnom Penh right now in this price range! Great location for a true green oasis in the capital city center. The hotel's swimming pool is stunning and the cocktails served during happy hour at the poolside are to die for. The staff here is very attentive and cater to your every need, especially at the restaurant. Great breakfast buffet as well. Keep up the good work Plantation; we'll be back soon
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Date of stay: December 2020
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PRICE RANGE
$76 - $218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the plantation hotel phnom penh
LOCATION
CambodiaPhnom Penh
NUMBER OF ROOMS
84
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Frequently Asked Questions about Plantation Urban Resort & Spa
Which popular attractions are close to Plantation Urban Resort & Spa?
Nearby attractions include La Porte du Cambodge (0.2 miles), Experience Cambodian Living Arts (0.2 miles), and Friends 'n' Stuff (0.3 miles).
What are some of the property amenities at Plantation Urban Resort & Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Plantation Urban Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Plantation Urban Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Plantation Urban Resort & Spa?
Yes, parking is available to guests.
What are some restaurants close to Plantation Urban Resort & Spa?
Conveniently located restaurants include Cousin's Burger & Coffee, Connecting Hands Training Cafe, and DID - Dine in the Dark.
Are there opportunities to exercise at Plantation Urban Resort & Spa?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Plantation Urban Resort & Spa located near the city center?
Yes, it is 0.5 miles away from the center of Phnom Penh.
Are any cleaning services offered at Plantation Urban Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Plantation Urban Resort & Spa offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Plantation Urban Resort & Spa?
Many travelers enjoy visiting Royal Palace (0.3 miles), Wat Langka (1.2 miles), and Temple of the Lotus Blossoms (4.5 miles).