Sofitel Phnom Penh Phokeethra
26 Old August Site Sothearos Boulevard, Phnom Penh 12101 Cambodia
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Room & Suite (289)
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About
#9 of 460 hotels in Phnom Penh
Location
4.2
Cleanliness
4.8
Service
4.7
Value
4.3
Luxury Hotel Sofitel Phnom Penh Phokeethra is set riverside amongst landscaped gardens in the old quarter of the city, neighbouring the largest Mall in Cambodia, Aeon Mall. This stunning well located 12-storey colonial style hotel is close to key attractions, embassies and the central business district. Along with 201 luxurious rooms and suites with Mekong or Bassac river views, this 5-star hotel offers an array of chic restaurants and bars, an upscale spa, two swimming pools, a sports club and the finest conferencing facilities in Cambodia
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Kids stay free
Babysitting
Valet parking
Wifi
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Children Activities (Kid / Family Friendly)
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Classic
Location
79Somewhat walkable
Grade: 79 out of 100
307Restaurantswithin 0.75 miles
46Attractionswithin 0.75 miles
Contact
26 Old August Site Sothearos Boulevard, Phnom Penh 12101 Cambodia
Getting there
Rental CarsSee all Phnom Penh rental cars
1994Reviews13Q+A100Room tips
Reviews
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- 1,527
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- 28
- 13
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I ordered a cake from Sofitel. The Chef has done a great job decorating it. The cake taste so good and everyone love it. The Chef was so helpful. He listened to our ideas and then suggested what was the best option. We had such a great party.
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 1 week ago
Dear valued guest, Greeting from Sofitel Phnom Penh Phokeethra! Thank you so much for taking time-sharing us with a nice review for our Pastry and our Heartists. I am glad to read that we were able to craft a Magnifique experience during your stay with us. As guest satisfaction is of utmost valuable to us, we at Sofitel only pride ourselves on excellent service, aiming to deliver a personalized experience for every guest staying with us. We strive towards providing tailor-made service, as we want guests to fully indulge in our Magnifique experience. I’m pleased to hear that our hotel Heartists made your experience a pleasant one, and I will be certain to share your kind comments with them. Your kind words will share with team especially Pastry chef and his colleagues that make your experience was pleasant during your stay with us. Once again, thank you so much for your review and we delighted to welcome you again soon in near future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the time we entered the hotel to the time we left, it was all excellent. A lovely welcome at check in, with cold towels, drinks & flowers, at 1am! The whole place has an air of calm & tranquility. All the staff are professional & friendly. The room was spacious, comfortable & spotless. The pool was a welcome relief after a lot of sight seeing. The breakfast was very good, with a very wide selection. We also enjoyed an evening drink in Le Bar, very relaxing. Would definitely stay again.
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Date of stay: February 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 1 week ago
Dear Valued guest, Greeting from Sofitel Phnom Penh Phokeethra! Thank you so much for taking time to share your nice experience during your stay with us. I am glad to hear that you have got a very pleasant stay at Sofitel Phnom Penh Phokeethra and that our room functionalities and hotel facilities exceed your expectation. We would like to thank you for choosing our hotel as your accommodation choice. I look forward to seeing you again in the near future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The check-in process was seamless. The hotel was clean and the services staff was excellent and courteous. The room was spacious and overall experience was good. There is a driveway from the main road to the hotel. hence access would require one to walk out before joining the main street.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 2 weeks ago
Dear valued guest, Greeting from Sofitel Phnom Penh Phokeethra! Thank you so much for taking time to share us your feedback during your recent stay at Sofitel Phnom Penh Phokeethra. I am glad to read that your overall experience during your stay with us exceeded your expectation. I will certainly share your kind review with the rest a team. Your kind compliment means a lot to us and it is the source for our team to keep up the good work. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at sofitel phnom penh Its a beautiful hotel, great location near by aeon But……..i turned on the water to take a shower. dirty water kept coming out……. we couldn't take a shower ………… The dirty water didn't stop until we checked out…….
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 3 weeks ago
Dear valued guest, Warmest greeting from Sofitel Phnom Penh Phokeethra! We appreciate your nice review and it is our pleasure to hear that our service and hotel facilities exceeded your expectations. Our ambassadors seek only the best of everything to ensure that guests feel warmth and welcome as guest satisfaction is our core value. Your remark on the quality of water in bathroom has been carefully notes and share to team especially our engineering team to investigate and check if there is any issue occurs. Please rest assured that we are taking appropriate maintenance action to prevent any recurrence in the future. We hope this experience will not impair your trust in us and I sincerely hope we will have the pleasure to welcome you back. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
From the moment we got to the wonderful Sofitel it was amazing. The beautiful, kind, caring staff went above and beyond to make our time in Cambodia wonderful. They spoilt us so much we didn’t ever want to leave. We were there to be with and pick up a sick relative and the the staff couldn’t have been more understanding and helpful. It was also my birthday and I think the staff made my birthday one I will never forget from cakes to cards to well wishes it was amazing. Thank you so very much all the staff at the amazing, wonderful, fantastic, phenomenal Sofitel Phnom Penh Thank you all From all the williamson hill Clarke family ❤️
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Really appreciate all the wonderful people that make up this amazing place at the Sofitel Phnom Penh
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded 4 weeks ago
Dear valued guest, Warmest greeting from Sofitel Phnom Penh Phokeethra! It is delightful to read that you had an incredible stay with us and our service exceeded your expection. Our Hotel Ambassadors embody our spirit of service from the heart, and strive to make you feel welcome, as well as provide a Magnifique experience for each individual guest. Our Heartists embody the service from the heart in order to ensure that guests have a manifique experience with us as well as best memory with their beloved people. We are pleased to read that we have succeeded in doing so. We thank you for choosing us as your accommodation choice and we all look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Colonial style hotel, well maintained. Very enjoyable stay. Room had a firm mattress, loved the wooden floors in the room. Great breakfast variety for everyone including the kids. The Italian restaurant is also worth checking out.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded Feb 13, 2023
Dear valued guest, Greetings from Sofitel Phnom Penh Phokeethra. Thank you very much for another great review, we are glad to know you thoroughly enjoyed your stay with us. I could have not summed up our property any better. Indeed, Sofitel Phnom Penh Phokeethra has something to offer for everyone by providing the services and facilities you mentioned, all at the highest standards. It is also through invaluable feedback such as yours that we are able to maintain the high service standards for which we have become renowned, and for that I thank you. Your positive feedback motivates our Ambassadors to improve even further and I will be sure to share your review with them. We would like to thank you for choosing Sofitel Phnom Penh Phokeethra as your accommodation choice, and we look forward to welcoming you back soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the first time we’ve been back to the hotel in years. It has gotten better if that is possible. The hotel lobby, rooms, club lounge and pool area are all well kept and appointed. All the staff are friendly and kid friendly. Also professional and accommodating, especially helpful with kids. We upgraded to the suite and club lounge. Strongly recommended. The room was comfortable with all the needed amenities. Sofitel have the best beds ever. Breakfast is an excellent variety with French pastries as well as Asian and western cuisines. Asian food with room service tasty and reasonably priced. Free limited mini bar. The lounge manager Nikkole and staff made us very welcomed. Terrific French pastries and sandwiches for afternoon tea. Dinner drinks a good selection of wine, cheese and light refreshments. They make a mean margarita so be warned. The kids loved the pool area with special kids pools and play area. Fitness center next door. Again staff great. There is another full size pool behind the hotel. The grounds are large and well kept, great green space in Phnom Penh. Aeon mall 1 is a 10 minute walk next door for all your shopping needs. Finally, the hotel has a live pianist that plays daily. It’s nice and relaxing when one is having a drink of resting in the foyer area.…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded Feb 14, 2023
Dear Mr. Michael, Warmest greeting from Sofitel Phnom Penh Phokeethra. Thank you very much for your kind comments! We are delighted to hear you enjoyed your stay with us. I could not agree more with you - Our Hotel Ambassadors embody our spirit of service from the heart, and strive to make you feel welcome, as well as provide a Magnifique experience for each individual guest. Therefore, we would like to thank you for your feedback, as it is through your comments that we can show continuous improvement to uphold our high standards of service. It is wonderful to hear that our culinary offerings and functionality of our rooms exceeded your expectations as well. At Sofitel Phnom Penh Phokeethra, we pride ourselves with top-notch services as guest satisfaction is our outmost important. Not only we aim to ensure that guest are touched by our heartfelt services, but we strive hard to make guest feels relax and comfortable during their stay with us. We look forward to welcoming you again in near future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly the staff are very good no complaints there. The room is ok but the toiletries are fastened to the wall so you have to leave the shower to get to them. The tv is useless no film Chanel’s or Netflix. The food is really bad. At breakfast I asked for eggs Benedict it was freezing cold. I asked for an omelette with salt and pepper, it came no seasoning and raw in the middle. Everyday the buffet was exactly the same, Very poor quality food. The brunch was even worse everything we ate was below standard apart from the roast beef that was good quality. The vegetables were all cold, the gravy even had a skin on it. Food in the lounge was also poor very small selection. The cocktails were good though. The hotel transfer was good. I did think It would of been appropriate to maybe have a small discount but nothing was offered. We told the staff all of this. The pool area was desolate no one there., no service, broken dirty tables and sunbeds,…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded Feb 8, 2023
Dear Mr. and Mrs. Tyson, Greetings from Sofitel Phnom Penh Phokeethra. First, I would like to thank you for choosing our hotel for your recent stay in Phnom Penh. I have read with the highest attention your feedback and constructive comments. I certainly appreciate you took the time to share your experience which I have briefed the team as soon as we have received it. It is through feedback such as yours that enable us to deliver the passion of excellence to our guests and visitors. I am sorry to hear about your dissatisfaction about the food especially at breakfast and brunch. Please accept my apologies. We have worked already with our executive chef to prevent any occurrence in the future. Once again, we wish to extend to you our apologies and hope you will provide us another opportunity to welcome you in the future. Best regards. Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the first time i come to Phom Penh. Mr.Kim take me from Airport to Hotel. He drive more safe and introduce many places to me. He also take me to exchange my money with good rate. He's so kind and polite.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded Feb 5, 2023
Dear valud guest, Greeting from Sofitel Phnom Penh Phokeethra, Cambodia. We would like to thank you for choosing Sofitel Phnom Penh Phokeethra as your accommodation choice during your recent stay and for taking the time to share your glowing review with us. We are very pleased to read that you appreciated the hospitality of our ambassadors as well as satisfied with our driver heartist and especially enjoyed your visit in our hotel. Undeniably, our ambassadors endeavor to deliver the best quality service and high standard practice in order to ensure the perfect hygiene as well as the professionalism to make our guest has a Magnifique experience. Rest assured that your kind words have been passed on to our teams and particularly to Mr. Kim who made your stay and your transportation an amazing one. This will absolutely brighten up his day and motivate him to keep up the good work. We all look forward to welcoming you again on your next visit. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Sofitel Phnom Penh is a wonderful property with colonial charm and impeccable service from the amazing staff. My family of four stayed at the Sofitel on two occasions during January and both visits were exceptional and we would happily return in the future. We loved: - The timber fixtures and detail. There is a real sense of character with the property. - The historical photos that they exhibited from the Sofitel's collection. This really gave a sense of history and depth to the property. It's more than just a hotel room. - The swimming pool is probably my favourite hotel swimming pool ever. It has a great combination of size plus depth - many resort pools are very shallow. - Great gym - Wonderful staff. Vutha at the Concierge desk was most kind and organised a river cruise for us at extremely short notice. - Clean Nitpicks: The Sofitel Phnom Penh is amazing and I've rated it five stars. The following nitpicks are just to give a sense of some of the quirks that we noticed: - The lobby has a cigar smoke smell. We're non-smokers with kids, so were uncomfortable sitting near the cigar bar when having our welcome drink. - The staff provided three wonderful cupcakes in conjunction with the first night's turndown service. This was great, but seemed to forget that there were four of us. - Similarly, after the room was serviced only three towels would be provided. This was always addressed promptly when we called housekeeping but was an odd quirk. - We stayed at the property on two separate occasions. On the first occasion, we were offered a selection of teas as part of the Sofitel's approach to good sleep. On our second stay, we weren't offered the teas. - The Sofitel Phnom Penh doesn't offer a tour desk. As mentioned above though, the Concierge doubles as this function an can help organise tours/transport but it's a noticeable omission for those that have been to other resorts. - The ironing board in the room was tiny. It seemed a bit out of place having such a low quality board in a room where everything else is five star. - No view from our family room (We could only see the big shopping centre next door). - The TV reception was poor and outdated. There was a lot of the characteristic static that you see from satellite TV systems from old hotels which is now noticeably antiquated. Other (lower tariff) hotels that we stayed at offered far better TV reception and channel selection (including streaming services in some instances). Overall, the nitpicks wouldn't stop us from returning. The hotel is in a great location. It is walking distance to the Palace (export to get very sweaty though) and close to the BKK area which has some amazing food and affordable spa options.…
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Date of stay: January 2023
Value
Location
Service
Room Tip: The hotel can help you with all your transport needs, but if you're budget conscious, download...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Charles-Henri Chevet, General Manager at Sofitel Phnom Penh Phokeethra
Responded Feb 5, 2023
Dear valued guest Greeting from Sofitel Phnom Penh Phokeethra, Cambodia. Thank you very much for another great review, we are glad to know you thoroughly enjoyed your stay with us. I could have not summed up our property any better. Indeed, Sofitel Phnom Penh Phokeethra has something to offer for everyone by providing the services and facilities you mentioned, all at the highest standards. It is also through invaluable feedback such as yours that we are able to maintain the high service standards for which we have become renowned, and for that I thank you. Your positive feedback motivates our Ambassadors to improve even further and I will be sure to share your review with them. We would like to thank you for choosing Sofitel Phnom Penh Phokeethra as your accommodation choice, and we look forward to welcoming you back soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$217 - $260 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel phnom penh phokeethra hotel phnom penh
LOCATION
CambodiaPhnom Penh
NUMBER OF ROOMS
201
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Claim Your ListingSOFITEL PHNOM PENH PHOKEETHRA - Updated 2023 Prices & Hotel Reviews (Cambodia)
Frequently Asked Questions about Sofitel Phnom Penh Phokeethra
Which popular attractions are close to Sofitel Phnom Penh Phokeethra?
Nearby attractions include Bassac Lane (0.5 miles), Aeon Mall (0.1 miles), and Statue of King Father Norodom Sihanouk (0.7 miles).
What are some of the property amenities at Sofitel Phnom Penh Phokeethra?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sofitel Phnom Penh Phokeethra?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Phnom Penh Phokeethra?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sofitel Phnom Penh Phokeethra?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sofitel Phnom Penh Phokeethra?
Conveniently located restaurants include Fortune Palace, Hall of Golden Chimes, and Namaste India Restaurant.
Are there opportunities to exercise at Sofitel Phnom Penh Phokeethra?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sofitel Phnom Penh Phokeethra have airport transportation?
Yes, Sofitel Phnom Penh Phokeethra offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Phnom Penh Phokeethra?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Phnom Penh Phokeethra offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sofitel Phnom Penh Phokeethra?
Many travelers enjoy visiting Choeung Ek Genocidal Center (4.8 miles), Royal Palace (1.3 miles), and Wat Langka (1.1 miles).