Mr. Vutha Heng helped me with traveling from / to the hotel outside of the city and followed me on my trip, making me feel very safe. He offered me any help I would need and checked I arrived safely to my destination. This meant a lot to me and was very valuable ! He also provided any information I needed. Such a very high quality service ! I would go straight back next time, no doubt. The hotel is beautiful and the service is top notch. I had a great stay at the Sofitel Phnom Penh, loved it !
This is to point out the extra mile staff is doing at this hotel. We expect excellency from a hotel of this standard. But it is the extra mile staff is doing that make us come back. I'd like to point out the example of front desk manager Sreykeo who - having noticed that i deeply wished to bring home a certain souvenir from Cambodia - did the extra mile of organizing it for me and handing it over as a surprise with a smile. I was expecting excellency - but it's the extra mile she did that makes the Sofitel the hotel of my choice every time i will return to Phnom Penh. Thank you!
I use to practice my ballet dancing in their studio, the place is always clean and ready for using. I had good experience with physical training with Mr Alexander, he helps me to get better my movements, im really glad to find this place during my stay in Phnom Phen.
Great experience! Amazing staff, very nice clean room, great facilities, many restaurant. Concierge helped to arrange a nice trip with full service. Late checkout upon request. Would be back again and would like to recommend such a great hotel!
The staff at the hotel were very helpful and friendly. Kimlay was always very helpful at breakfast each morning and we had a good chat to Fei a couple of times as well. The other staff at the front desk were also friendly and helped me print out some paperwork and extended my checkout time without me even asking. The concierge was helpful at recommending restaurants in the area and helped book a table for us one evening. A very good experience overall. Highly recommend.
My partner and I booked the Opera Suite for two nights to celebrate the end of 2021. The suite is extremely spacious, tastefully decorated and comes with a complementary mini-bar in addition to a butler service. Our Butler’s name was Mr. Piseth. He was polite, helpful and dedicated to his role (evident as he was available 24h for the duration of our short stay). From the moment we arrived until the time we checked out we were properly pampered and we thoroughly enjoyed ourselves. If you are looking for somewhere special to relax for few days in Phnom Penh, I would definitely recommend checking out the Sofitel suites. Looking forward to staying again in the near future.
Just finished 15 days of quarantine at Sofitel in Phnom Penh, Cambodia. I have to admit that I was freaking out a bit over two weeks of quarantine in a hotel room where you can’t step outside of your room. As much as I love my partner, Sofitel’s staff made it easy for us. They are organized, food was fantastic and communication via Telegram (similar to Whatsapp) was A-1. They are congenial, professional and foresaw our needs before we knew we needed it. Most of all, by the last days, we were anxious to leave quarantine and start living our life in Cambodia, but there was a delay in releasing covid test results by the Ministry of Health, Sofitel was our advocate every step of the way and for that, we are grateful. I full heartily recommend Sofitel in Phnom Penh and if you stay, please introduce yourself to their general manager. She made all the difference in our stay. The photo is of me and the amzing front desk team with GM at Sofitel🙏♥️…
We have stayed at Sofitel Phnom Penh several times over the years when visiting Phnom Penh and love this green and luxurious island in the middle of a busy town. The service is excellent. If ever you have a problem--and we had a slightly embarrassing one--call Mr. Piseth Than, the Butler who went out of his way to help us. What a kind and attentive person in this important job. We would also like to mention Mr. Pheap Sem, Event Sales Coordinator who was also exceptionally helpful and spared us a lot of trouble with official paperwork.
No idea how people could negatively review this place, it is awesome. Tranquil ambiance; delightful staff, fantastic pool and amazing buffet. The hotel is elegant and luxurious and spares no attention to detail and the restaurant is equally sophisticated. The buffet is awesome, but please note, if you are a vegan, then there is almost nothing for you here. If you like seafood, then the Sunday lunch buffet is made for you! The cooking stations are fun too, as are the free self-serve cocktails and the chocolate fountain. Try a baked potato with raclette, absolutely delicious! Sumptuous surroundings, attentive waiting staff, delicious food and free use of the lovely pool...what more could I ask for? Except perhaps, vegan options for our vegan family member.
We live less than a kilometer away from Sofitel Phnom Penh Phokeetra, and yet we have had two wonderful staycations here, once in November 2019, and another in May this year. Apart from that, we are in the second year of our membership with the Phokeetra Sports Club, which is offering us such craved for freedom to work out, swim, and play tennis so close to our home. Nowhere in Cambodia have we encountered such relentless pursuit of quality, service, and providing delight for the sheer pleasure of it. Sofitel can pride itself on having not only the best staff in Cambodia - and I would like to especially mention the remarkable host & gentleman Lionel, even though he has recently left to rejoin his family in Belgium - but on welcoming hoteliers who really will go the extra mile to make you feel at home. This is the best of France's accumulated "savoir-faire" and "joie de vivre" concentrated on 5 hectares of land in Phnom Penh, which offer a truly exceptional oasis of serenity in the rumble and tumble of Phnom Penh. Another great experience we recently enjoyed was the chef's cooking class at Da Forno, Sofitel's excellent Italian restaurant. Again, the staff went out of their way to gift us an unforgettable experience. You wanna get away from it all. you know where to go!…
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