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Aquarius Hotel & Urban Resort - Phnom Penh

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No 5 St 240, Sangkat Chakto Mukh, Khan Daun Penh, Phnom Penh 12000 Cambodia
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Traveler (728)
Dining (125)
Pool & Beach (13)

About

#28 of 447 hotels in Phnom Penh
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.4
The hotel is located in the heart of Phnom Penh, situated in the city’s main shopping and dining area - the St. 240. The hotel is surrounded by most of the main historical structures of Phnom Penh with a few minutes walk to the Royal Palace, Silver Pagoda, National Museum, Independence Monument and even the river side where most of the bars, restaurants and boutiques are!
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Airport transportation
Spa
Rooftop terrace
Baggage storage
24-hour front desk
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Rooftop bar
Foot massage
Massage
Concierge
Non-smoking hotel
Sun terrace
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
664Reviews21Q+A52Room tips
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Tashia v wrote a review Apr 2022
Melbourne, Australia23 contributions9 helpful votes
My husband and I stayed here for 2 nights and were very disappointed. It's a lovely looking hotel, with a great rooftop pool and restaurant, however we were very disappointed with our room and the service. We stayed in the Suite, which is located on the 7th floor, directly beneath the restaurant. There's a lot of noise at night and early in the morning, chairs scraping on the floor, banging noises coming through the floor late into the night and when breakfast is being set up. And on one of the nights they had a live band upstairs which was very loud in our room. We were told that they would finish at 9pm however they continued playing until well after 10pm which made it very loud and unpleasant in our room. The hotel was very unapologetic for this, simply said restaurant guests wanted the band to continue so despite the disturbance to hotel guests they let the band and noise continue. Also there is a glass door between the bathroom and bedroom, and no window coverings over the large bathroom window so the room itself was very light all night with city lights coming through, making sleep difficult. With light and the noise together we had two sleepless nights!! Also by late in the afternoon housekeeping hadn't cleaned our room, so we asked for it to be cleaned, the came but unfortunately they didn't clean our coffee cups, or the floor (there was rubbish on the floor from the guest before us) or refresh our water which isn't a big deal in itself, but in addition to the other issues we had with the room it just added to the overall disappointing experience. We definitely won't stay here again!!
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Date of stay: April 2022
Value
Location
Service
Room Tip: Don't choose a room on the 7th floor - noisy!!!
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Response from aquarius hotel phnom penh, Other at Aquarius Hotel & Urban Resort - Phnom Penh
Responded Apr 22, 2022
Dear Tashia v Thank you for your review. We’re sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We have noted your further observations and recommendations for improvements to the highlighted areas of concerns. We apologize that our service did not satisfy your expectations. Please rest assured we have addressed this with the team to ensure we improve on this. We hope that you will give us the opportunity to better serve you in the near future. Once again please accept our sincere apologies.
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Lel wrote a review Apr 2022
4 contributions
+1
Perfect stay! Very good service (well english speaking), nice breakfast, sky pool with the best view over phnom pen, calm and safe quarter of the city, rooms are clean, you can have dinner at the rooftop, its not the cheapest but very delicious.. I would totally stay there again if I ever came back to Phnom Penh!
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Date of stay: February 2022Trip type: Traveled as a couple
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Response from aquarius hotel phnom penh, Other at Aquarius Hotel & Urban Resort - Phnom Penh
Responded Apr 18, 2022
Dear Valued Guest, Thank you for having chosen our hotel for your recent stay in Phnom Penh. We are really pleased to know that you have enjoyed your stay, We look forward to welcoming you back soon! Kind regards, Aquarius Family
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Janna_HH_W wrote a review Mar 2022
Hamburg, Germany13 contributions1 helpful vote
It was a wonderful stay in the Hotel! Me and my husband came for honeymoon and we had a wonderful room with red roses! The food was delicious and the pool with the view was amazing! The service was so friendly and helpful all the time. Especially Mr. Sina was fantastic! He helped us with everything and he always had time for all our questions! Highly recommend!
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Date of stay: March 2022Trip type: Traveled as a couple
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Response from aquarius hotel phnom penh, Other at Aquarius Hotel & Urban Resort - Phnom Penh
Responded Apr 19, 2022
Dear Janna_HH_W Thank you for staying at the Aquarius Hotel . It is great to hear that you found the service of our staff nice and friendly. Your kind words of appreciation have been shared with Mr. Sina and the rest of our team. We’re looking forward to your next visit. Kind Regards, Aquarius Family
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jamesebullard wrote a review Mar 2022
Las Vegas, Nevada88 contributions16 helpful votes
I truly enjoyed staying at this hotel. Not only was the room so comfortable and beautiful, but the amenities were truly fantastic. Great internet, wonderful breakfast, and the COFFEE isn't to be missed! Wow! Best cup of coffee I've had in Cambodia! Industrial chic design, spacious but comfortable. Highly recommend this hotel for your time in Phnom Penh. Gorgeous infinity pool as well. Wonderful views of the city, delicious restaurant and bar offerings, very budget-friendly.
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Date of stay: March 2022
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Location
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Response from aquarius hotel phnom penh, Other at Aquarius Hotel & Urban Resort - Phnom Penh
Responded Apr 19, 2022
Dear Jamesebullard Thank you for your comments and for taking your time to share your feedback following your recent stay with us. We are really pleased to know that you have enjoyed your stay. We look forward to welcome you again at Aquarius Hotel. Kind regards, Aquarius Family
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Karin Jongman wrote a review Mar 2022
Phuket, Thailand8 contributions14 helpful votes
I stayed at Aquarius Hotel after a recommendation from a friend. I had booked a Deluxe Room and was kindly upgraded into a higher category room. The room was spacious with a comfortable bed, good wifi, good shower and good sound insulation, I did not hear my neighbors at all. I very much enjoyed the pool on the roof of the hotel and the restaurant. The canapes menu is wonderful, especially when you are looking for a small snack. The only point of improvement I would say is the breakfast. A coffee machine would do well and a selection of bread. Otherwise I would say that this hotel offers value for money. The location is close to the Palace and a 10 minutes walk to the Mekong river. I would go back to this hotel any time.
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Date of stay: March 2022
Value
Cleanliness
Service
Room Tip: I stayed in room 207 which was a spacious room.
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1 Helpful vote
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Response from aquarius hotel phnom penh, Other at Aquarius Hotel & Urban Resort - Phnom Penh
Responded Apr 19, 2022
Dear KarinPhuket Thank you for sharing your feedback regarding your stay. We are really pleased to know that you have enjoyed your stay. We apologize for the breakfast coffee machine & bread selection. We really appreciate for bringing this issue to our attention, please rest assured we have addressed this with the team to ensure we improve on this. We hope to have you back soon Kind regards, Aquarius Family
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KC SP wrote a review Jul 2021
Phnom Penh, Cambodia3 contributions1 helpful vote
I booked sky bar and hotel room for countdown and end up no reservation for sky bar with only hotel room and no other solution beside the remaining 2 tables at the end of the wall. No apology, Unbelievable!
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Date of stay: December 2020Trip type: Traveled as a couple
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Met wrote a review Nov 2020
Siem Reap, Cambodia1 contribution
I am restaurants guests after we paid the bill we go down, but unfortunately, I saw a cap of a beer bottle it come with my phone because my phone charger has a magnet, in that time I don't see any garbage bin nearby the reason why I keep the bottle cover on the counter, but that time the night staff called me to pick it back although my friend goes to take it he still not ok until I go to take it by myself but that's ok I can take it and keep it. But it not end the bad staff he tries to blame us one more time about that in the parking area. I appreciate with restaurant staff but the front desk staff very bad.
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Date of stay: November 2020
Location
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Joel K wrote a review Apr 2020
Vancouver, Canada3174 contributions726 helpful votes
Our room was small with no place to store or hang clothes. The bathroom had a leak in the shower. On the other hand the lobby is comfortable, the swimming pool was pleasant and a great respite on the top floor and the restaurant was good for breakfast. We also had lunch on our arrival day. The staff were friendly, helpful and responsive.
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Date of stay: November 2019
Location
Cleanliness
Service
1 Helpful vote
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Response from aquarius hotel phnom penh, Other at Aquarius Hotel & Urban Resort - Phnom Penh
Responded Jul 14, 2020
Dear JoelK382, Thank you for your stay and for sharing your experience with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Your comment has been noted and will be addressed accordingly. We’re looking forward to your next visit. Michelle & Aquarius Team
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holidaymad-swede wrote a review Apr 2020
Witney, United Kingdom54 contributions9 helpful votes
+1
Stayed here for 6 days on and off due to the corona crisis and trying to get home. Absolutely amazing hotel! Very friendly and helpful staff. Beautiful rooftop pool and bar/restaurant! Couldn’t fault it would recommend in a heartbeat! Had all our meals there and really nice food with excellent service!
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from aquarius hotel phnom penh, Other at Aquarius Hotel & Urban Resort - Phnom Penh
Responded Jul 14, 2020
Dear Holidaymad-swede, Thank you for having chosen our hotel for your recent stay in Phnom Penh. We were so delighted to read that you enjoyed each and every experience with us. We truly appreciate your kind words and will definitely share your commendations with our team. We look forward to welcoming you back soon. Michelle & Aquarius Team
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Guy T wrote a review Mar 2020
London, United Kingdom680 contributions122 helpful votes
+1
A last minute addition to our holiday due to closing of water borders! But what a great hotel! Modern, chic, with an amazing rooftop infinity pool which has a large window in it! Wow! Funky loungers/beds that jut out into the pool. A great selection of cocktails available at the rooftop bar! Breakfast is served in the rooftop bar. What a way to start your day. A great view over the city. Plenty in the buffet, plus a choice of 3 cooked to order breakfasts! Comfy rooms with exposed polished concrete and metal & wood open shelving! Need was comfortable with fresh linen and soft towels. The free toiletries were good too. A good location 5 minutes from the grand palace and an easy tuk-tuk ride from everything else! Very attentive staff, that even have aromatic oil burners going in your room. A great base for Phnom Penh.
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Date of stay: March 2020Trip type: Traveled as a couple
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PRICE RANGE
$54 - $72 (Based on Average Rates for a Standard Room)
LOCATION
CambodiaPhnom Penh
NUMBER OF ROOMS
66
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Frequently Asked Questions about Aquarius Hotel & Urban Resort - Phnom Penh
Which popular attractions are close to Aquarius Hotel & Urban Resort - Phnom Penh?
Nearby attractions include Club Love (0.3 miles), Independence Monument (0.2 miles), and Bophana Center (0.3 miles).
What are some of the property amenities at Aquarius Hotel & Urban Resort - Phnom Penh?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Aquarius Hotel & Urban Resort - Phnom Penh?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Aquarius Hotel & Urban Resort - Phnom Penh?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Aquarius Hotel & Urban Resort - Phnom Penh?
Conveniently located restaurants include Cousin's Burger & Coffee, Khema Pasteur, and La Pergola.
Are there opportunities to exercise at Aquarius Hotel & Urban Resort - Phnom Penh?
Yes, guests have access to a pool during their stay.
Does Aquarius Hotel & Urban Resort - Phnom Penh have airport transportation?
Yes, Aquarius Hotel & Urban Resort - Phnom Penh offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Aquarius Hotel & Urban Resort - Phnom Penh located near the city center?
Yes, it is 0.5 miles away from the center of Phnom Penh.
Are any cleaning services offered at Aquarius Hotel & Urban Resort - Phnom Penh?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Aquarius Hotel & Urban Resort - Phnom Penh?
Many travelers enjoy visiting Royal Palace (0.5 miles), Wat Langka (0.9 miles), and Temple of the Lotus Blossoms (4.3 miles).
Is Aquarius Hotel & Urban Resort - Phnom Penh accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.