We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Dhaka, Gulshan

Traveler (229)
Room & Suite (108)
Videos (1)
Certificate of Excellence

About

#12 of 94 hotels in Dhaka City
Location
Cleanliness
Service
Value
Certificate of Excellence
You will love Four Points by Sheraton Dhaka, Gulshan, a luxury hotel located in the heart of Dhaka, Bangladesh. We offer an ideal setting surrounded by many retail shopping destinations and set in the middle of the diplomatic zone close to embassies.
Read more
Property amenities
Free High Speed Internet (WiFi)
Pool
Room service
Free parking
Restaurant
Fitness Center with Gym / Workout Room
Spa
Airport transportation
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair access
Show more
Room features
Air conditioning
Minibar
Family Rooms
Kitchenette
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Trendy
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
481Reviews
6Q+A
84Room tips
Traveler rating
  • 282
  • 143
  • 41
  • 6
  • 10
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Relatively an expensive hotel. Rooms are neat and clean but with little niggles. My room had barely any windows except two narrow ones. The bathroom in contrast had a full length window. The welcome letter was in someone else's name. Breakfast was a large spread but the Indian food (Dosa/Idli) was not up to standard
Read more
Despite the room rate being the lowest amongst the 3 Marriott properties in Dhaka, it is one of the most modern hotels with a great location. Excellent food and service. And surprise, there is even a lounge arrangement for Marriot Bonvoy Platinum guests together with complimentary laundry (4 items per day of stay). Would strongly recommend.
Read more
Response from FourPointsD, General Manager at Four Points by Sheraton Dhaka, Gulshan
Responded 3 days ago
Dear Guest, Greeting from Four Points by Sheraton Dhaka Happy to hear that we have been able to surpass your expectations, and you have been impressed with the services offered during your stay with us. Four Points by Sheraton Dhaka aims to excel at every facet of services and glad you felt likewise. We look forward to welcoming you again in the near future, and let us know shall we can extend our services further for you. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan
Read more
Reached The Eatery, a manager (?) brought us to our table and left us with the waiter, it was a table in the corner, both chairs were staring at a wall. Manager left without checking with us if this would be ok (even though at that time half the restaurant was empty), the waiter couldn't provide us with a new table, so i had to go back to the manager and ask for another table. Luckily another manager (did i mention that they have 4-5 of them running around on 12th of July!?) came and assigned us a table near the window, which was much better. Since it was their Brazilian night we were excited for great comfort food. It was odd that they serviced dishes such as beef lasagna, biryani, sushi and bhuna during this theme night and it did make the actual number of brazilian dishes look considerably less. The Paulista soup labeled as a creamy vegetable soup actually contained meat as well ( which is ok, since i know this soup from the time when i lived in Brazil), but I thought this could have been pretty upsetting for vegetarians to realise! Beef Picarne was served on the table and on the counter, the one on the counter was of great quality. After around 10min at the buffet, we were offered coffee / tea by waiter who cleared our table... - a sign that they wanted to get rid of us? Later on we decided that we wanted a change of cutlery, hence placed them on the dirty plates when we asked him to clean the plates, the waiter put our dirty cultery back on the table.. when asked for new one he took it, but only for that person who asked and the next one had to asked the same question again.... very weird service attitude and seemed lack of training. The only really polite and attentive person was Rima! The labels of food items, especially the sauces was insufficient, and for the desserts was all over the place it seemed. When we called for the cheque we had to wait for 15 min, until we decided to go reception and check what the issue was, and guess what? three managers were just busy chatting and doing nothing. None of them bothered to check in on us during our 1,5 hours that we were there eating.. and some media outlets were covering the buffet dinner, but unfortunately no one bothered to check with guests if they would mind being in the footage. Selection of food, quality of food, and lack of service, was just not worth the price (4.000++ Taka per person)
Read more
Response from FourPointsD, General Manager at Four Points by Sheraton Dhaka, Gulshan
Responded 1 week ago
Dear Guest, Thank you for sharing your experience at the Four Points by Sheraton Dhaka, Gulshan through the Guest Satisfaction Survey. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to hear that we fell short of your expectations. We saw that you rated your Intent to Recommend a “2”; however, we also noticed that there were several missed opportunities. It was brought to my attention, that during your recent stay we fell short of meeting your expectations. The information provided on the Guest Satisfaction Survey has been shared with the Front office Manager who joins me in not only offering our sincere apologies for the teams’ shortcomings, but our commitment to resolving these issues in order to improve your further experience. We will surely focus on the highlighted areas from your comment for improvement. I would like to take this time to apologize for the inconvenience you have faced. Although we fell short of meeting your expectations, I hope you will consider Four Points by Sheraton Dhaka, Gulshan on your next visit to Dhaka so that we can deliver on the guest experience you deserve. Sincerely, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan
Read more
The place is an oasis of calm in heart of the busiest districts of Dhaka. End-to-end, the service was outstanding. I had asked for a car to pick me up at the airport and my flights were re-scheduled a couple of times. While I just had the opportunity to email them, they ensured the car was waiting when I finally arrived. I was conducted to the car by a waiting staff at the airport. A smooth drive later , I had a hassle free check-in and was guided to my rooms . Rooms and bathroom was very well appointed - it could have been anywhere else in the world. The breakfast and dinner buffet spread was sumptuous with enough vegetarian options. While it was a short stay and I didn't get to experience the other facilities, I am sure I would chose this hotel for future stays.
Read more
Response from FourPointsD, General Manager at Four Points by Sheraton Dhaka, Gulshan
Responded 1 week ago
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Four Points by Sheraton Dhaka, Gulshan. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Four Points by Sheraton Dhaka, Gulshan and we hope you choose to create more memories here whenever your travels bring you back to Dhaka. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan
Read more
Hi, I have been staying for couple of months in this Hotel and I was very enthusiastic about Mr Sohel’s workout advices in the gym. See you all soon. Best regards, Fahd Frequent guest of Four Points Dhaka
Read more
Response from FourPointsD, General Manager at Four Points by Sheraton Dhaka, Gulshan
Responded 2 weeks ago
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Four Points by Sheraton Dhaka, Gulshan. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Four Points by Sheraton Dhaka, Gulshan and we hope you choose to create more memories here whenever your travels bring you back to Dhaka. Warm Regards, Noeke Kusuma General Manager Four Points By Sheraton Dhaka, Gulshan
Read more
Previous
PRICE RANGE
$163 - $239 (Based on Average Rates for a Standard Room)
LOCATION
BangladeshDhaka DivisionDhaka City
NUMBER OF ROOMS
149
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing