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1a Mehdi Huseyn Str Flame Towers, Baku AZ1006 Azerbaijan
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Traveler (1987)
Dining (140)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 408 in Baku
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.5
Travelers' Choice
The jewel in the crown of Baku – Azerbaijan’s vibrant and historic capital city– Fairmont Baku, Flame Towers offers the discerning traveller the very best in contemporary hospitality. Stay with us in one of our 318 luxurious rooms and suites – many with enviable views of the Caspian Sea and across the city– and you’ll quickly see why Fairmont Baku, Flame Towers was designed to exceed five-star standards. At our hotel you can enjoy some of the city’s most exquisite dining – from authentic local and Mediterranean cuisine at Le Bistro to the amazing cocktails in JAZZ Club. And our new spa facility – SPA at Fairmont Baku – makes Fairmont Baku, Flame Towers the premier destination for luxury treatments.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Babysitting
Airport transportation
Valet parking
Wifi
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Additional bathroom
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Green
Languages Spoken
English, Russian, Turkish

Location

Full view
90Good for walkers
Grade: 90 out of 100
131Restaurantswithin 0.75 miles
41Attractionswithin 0.75 miles
1433Reviews39Q+A100Room tips
Traveler rating
  • 1,057
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  • 46
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Most Recent
Sanjukta S wrote a review May 15
Mumbai, India4 contributions2 helpful votes
Excellent property .... They were very cooperative with us . We wanted to upgrade to a sea view room which was immediately done . Mr.Shahin was very helpful at the same time. We ordered food from Room Service ..the pita bread was cold and hard . Not as expected.
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Date of stay: May 2022Trip type: Traveled
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Response from Fairmont Baku Flame Towers, Guest Services / Front Office at Fairmont Baku Flame Towers
Responded 1 week ago
Dear sanjuktas2021, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gunay Suleymanli Guest Relations Supervisor
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hazal k wrote a review May 12
Toronto, Canada4 contributions
It is my fav place for my business trips every time. I am really enjoying my time at this hotel. Because from service to rooms, rooms to food, food to spa everthing is perfect. I really enjoyed my hot stone treatments this time and also thanks Irada for my manicure.
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Date of stay: March 2022
Value
Service
Sleep Quality
Trip type: Traveled
Room Tip: rooms has an access for spa
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Response from Fairmont Baku Flame Towers, Guest Services / Front Office at Fairmont Baku Flame Towers
Responded 2 weeks ago
Dear hazalk940, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor
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abood wrote a review May 11
7 contributions
I do not know where to begin. I booked 2 nights at this hotel in a Fairmont Gold City View room. As soon as I arrived the horrible experience began. To summarize: 1. The check in staff told me that he does not have a high floor room as described in Fairmont Gold and gave me a low floor room (number 1408). 2. He also told me that the breakfast is not being served in the lounge and that it has to be in the main breakfast area. Also not what is described on the Fairmont website. 3. I walk into the room and it has nothing to do with the pictures they show for a Fairmont Gold Room. 4. The shower faucet is replaced with a non original one and water leaks everywhere. The hose is also leaking. 5. The USB charging unit is broken. 6. The coffee maker is broken. 7. The safe doesn't work. I was too tired to call reception so I slept for the first night. As soon as I woke up this morning I called reception and told them all the broken things. They told me they will send maintenance staff. To summarize what this rude staff did: 1. They got me a new coffee machine which was dirty. 2. They could not fix the safe, 3. They could not fix the USB port. 4. They could not fix the bathroom faucets. 5. All they did was dirty the room with dirt and water. When I complained they told me they will talk to the manger. After a bit they came back and told me that the manager says they cannot do anything as they are busy with an Embassy delegation. SO THEY DID NOTHING. They left without fixing or offering alternative or anything. They do not care about a customer. The fact that their reply was nothing can be done due to being busy with an Embassy delegation make this hotel deserve not even one star review. The General Manager should know about this and how this hotel is run with rude and non professional staff.
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Date of stay: May 2022
Service
Room Tip: Stay Away From this hotel
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Response from Fairmont Baku Flame Towers, Guest Services / Front Office at Fairmont Baku Flame Towers
Responded 1 week ago
Dear abdallah667, Thank you for taking the time to tell us about your experience at Fairmont Baku. We are very sorry that your experience did not meet your expectations and please allow us to express our sincerest apologies. We strive to provide a superior service for every customer therefore your feedback is very important for us. Please be informed that we are taking the appropriate measures to address the problem and prevent future occurrence. We are very much looking for a chance to prove our standards and offer you to return to stay with us on your next visit. I leave myself at your disposal and kindly ask you to provide your contact details if possible to communicate regarding your stay experience and offer a perfect stay with us. Once again would like to appreciate your thoughts and feedback that is very valuable and important for us to eliminate such kind of issues in the future. Best regards, Orkhan Mammadov Guest Services Manager
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thatchangthang wrote a review May 9
Chicago, Illinois491 contributions187 helpful votes
I stayed in the Fairmont Flame Towers Baku when I was traveling in the South Caucasas region. They are an iconic property that overlook Baku. The hotel is in one of the three towers, the one that is facing the Caspian Sea. Everything about the hotel seemed well thought out. The room I booked (king deluxe, see view) was perfect and had a lovely view of the Caspian Sea. Inside, the room was quite spacious and there was lots of space to put suitcases, clothing with space to spare. They provided four complimentary bottles of water every day. The fitness center, which I always visit, wherever I stay was very well appointed, almost like the gym I pay at home. The indoor pool is nice and so is the thermal suite. The few small complaints I have are: -Reception is very small and I saw it become overwhelmed quite regularly. Need larger space and more staff -Breakfast, even though it is wonderful, was not as impressive as I thought it was going to be for a hotel of this stature -Hot water took a while to turn hot -It's kind of isolate. Not a lot of retail and places to eat within a 20 minute walk from the area. Despite these small issues, I would definitely stay there again. I mean it's iconic.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Fairmont Baku Flame Towers, Guest Services / Front Office at Fairmont Baku Flame Towers
Responded 2 weeks ago
Dear Alden C, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor
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5herry wrote a review May 8
Dubai, United Arab Emirates40 contributions26 helpful votes
The hotel has a beautiful setting and convenient location but we had a couple of issues during our stay which has led to the lower rating. Firstly, there were bugs in our room which was awful but the hotel took swift action and upgraded us to a small suite. However, the fact that there were there in the first place is not what I would expect from Fairmont. Secondly, there was an awful smell from in the toilet room in both rooms. We complained and were advised the engineer had resolved it but the pong remained. Thirdly, breakfast is a buffet but staff have to serve you. The restaurant was clearly understaffed and this led to long waits - especially when you have the same one person serving juices, cereal, breads, pastries and toast. They would also everyday run out of croissants by 9ish when if you know this is happening, you would expect them make more for the next day. Fourthly, there is no milk / creamer provided with the tea and coffee facilities in the room. When I asked the hotel for milk, I was advised this was classed as a room service item and would be chargeable. Despite these issues, our overall stay was ok and the staff do try to help as much as possible - the concierge service was particularly great. It just wasn't the standard I would expect from 5* Fairmont
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Date of stay: May 2022
Rooms
Cleanliness
Service
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Response from Fairmont Baku Flame Towers, Guest Services / Front Office at Fairmont Baku Flame Towers
Responded 1 week ago
Dear Sharmeen Rafi, Thank you for taking the time to tell us about your experience at the Fairmont Baku - Flame Towers. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly ask you if it possible to provide us with your contact details in order to get in touch with you. Best Regards, Gunay Suleymanli Guest Relations Supervisor
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Traveller wrote a review May 7
8 contributions
I would rate this hotel as an average one. It’s not luxury one as it’s supposed to be. First of all, you may call 5 times to the Royal service and they answer the call in some minutes only. You may ask for something, they can forget or it will take a lot of time. I had to make many calls to get what I needed. Secondly, it was too noisy in the room because if the wind outside, they changed the room, but it was the same. That’s the reason why it was too cold in a room. By the way, I had to use earplugs, because there was too much noise from the wind. I would like to express my gratitude to Mr Shahriyar from the reception, he is the only one at this hotel who just tried to did his best and helped. Thirdly, there were not sausages at the breakfast, when I asked for them, the staff said they were run out of any sausages, they said it would be tomorrow only. First time I faced this at such hotel as Fairmont. Fourthly, rooms are outdated, they have to make a renovation of rooms, it looks like they don’t even take care much of the condition of the hotel. Next issue: Windows were very dirty. One more issue: it was really long waiting for orders on the 19th floor. Sometimes they forgot what I ordered. And you should know there is no Gold lounge now, you can grab some beverages at the lobby bar before 6pm, on 19th floor after 6pm. One more huge problem I guess - no one would meet you at the entrance of hotel and help you with your luggage. Too hard to meet some staff with smile on the face. What I liked was the view from the room. It’s the best view in Baku. Comfy beds. Nice housekeeping service. Good quality of food on 19th floor and in lobby bar/lounge. Really good staff at the lobby lounge.
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Date of stay: May 2022Trip type: Traveled
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Response from Fairmont Baku Flame Towers, Guest Services / Front Office at Fairmont Baku Flame Towers
Responded 2 weeks ago
Dear Anton K, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive feedback. I will share your comments with Shahriyar. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor
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amit wrote a review May 6
Dubai, United Arab Emirates3 contributions
The hotel is located centrally and the view from the rooms are amazing. The rooms are big, spacious and modern. The staff are very courteous and helpful. A big shoutout to Mr. Zaur Agayev and his team for his amazing hospitality, we are definitely coming back to Baku and Fairmont soon.
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Date of stay: May 2022Trip type: Traveled
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Response from Fairmont Baku Flame Towers, Guest Services / Front Office at Fairmont Baku Flame Towers
Responded 2 weeks ago
Dear amitchandhok , We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Suleymanli Guest Relations Supervisor
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Hemma P wrote a review Apr 2022
4 contributions1 helpful vote
+1
Amazing service at breakfast. Ramin Eyvazov is the best host, who takes real pride in taking care of his guests. He personalised the service for our entire table every single day. Nothing was too much trouble and he provided service with a smile. Beautiful building and fabulous spa. The reception staff were really helpful, as were concierge. Anar and the team were great. Thank you- we will be back!
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Date of stay: April 2022Trip type: Traveled
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Response from Fairmont Baku Flame Towers, Guest Services / Front Office at Fairmont Baku Flame Towers
Responded Apr 21, 2022
Dear Hemma P, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor
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Piyush Keswani wrote a review Apr 2022
19 contributions8 helpful votes
Booked a Deluxe Sea View room for our first night in Baku, and our guest relations executive Shahriyar Aliyev upgraded us to the Family suite, not only was he very welcoming but also went out of his way to contact the Rolex boutique to setup an appointment for us, made sure we had everything we needed to have a comfortable stay. Definitely book when visiting Baku.
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Date of stay: April 2022
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Response from Fairmont Baku Flame Towers, Guest Services / Front Office at Fairmont Baku Flame Towers
Responded Apr 21, 2022
Dear Sheikhsparta, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team as well as Shahriyar Aliyev. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor
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Suz wrote a review Apr 2022
Germany1 contribution
Excellent service, very nice view and the food is very tasteful. The hotel has its own spa, which has been amazing. We could always rely on the staff members, especially Shahin and Zaur. Thank you Fairmont!
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Date of stay: April 2022Trip type: Traveled
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Response from Fairmont Baku Flame Towers, Guest Services / Front Office at Fairmont Baku Flame Towers
Responded Apr 21, 2022
Dear 56suz21, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team as well as Zaur and Shahin. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, We very much appreciate your comments regarding your stay at the Fairmont Baku - Flame Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunay Allahverdiyeva Guest Relations Supervisor
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PRICE RANGE
$162 - $229 (Based on Average Rates for a Standard Room)
LOCATION
AzerbaijanAbsheron RegionBaku
NUMBER OF ROOMS
299
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Frequently Asked Questions about Fairmont Baku Flame Towers
Which popular attractions are close to Fairmont Baku Flame Towers?
Nearby attractions include Baku Old City (0.6 miles), Highland Park (0.3 miles), and Dagustu Park (Upland Park) (0.3 miles).
What are some of the property amenities at Fairmont Baku Flame Towers?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Fairmont Baku Flame Towers?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont Baku Flame Towers?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Fairmont Baku Flame Towers?
Conveniently located restaurants include Qala Divari, Cay Bagi 145 (Tea Garden 145), and Art Club Restaurant.
Are there opportunities to exercise at Fairmont Baku Flame Towers?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Fairmont Baku Flame Towers have airport transportation?
Yes, Fairmont Baku Flame Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Baku Flame Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Baku Flame Towers offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Baku Flame Towers?
The staff speaks multiple languages, including English, Russian, and Turkish.
Are there any historical sites close to Fairmont Baku Flame Towers?
Many travelers enjoy visiting Baku Old City (0.6 miles), Gosha Gala Tower (0.8 miles), and Hajinski Palace (0.7 miles).