We arrived at The Fairmont Baku, Flame Towers about 3am (we had pre-arranged private transfers from the airport and it took about 30minutes), Check in was very pleasant, the guy who checked us in was so friendly and helpful (As was all the employees that night, and throughout our stay). As you entered the room, to the left there was a spacious closet, with 8 hangers, an electronic safe, an iron / ironing board, and there was also a little seating area with a mirror. The bed was large and very comfortable (the extra pillows I had asked for was there too!), there was a mini bar, numerous glasses, bottle opener, TV (with just under 100 channel, including many English Channels, and 2 sports channels showing all the EPL games), Kettle, and Nespresso maker. There was a work desk and seating area, the bathroom was very large with a shower and the most amazing bath overlooking the city. We ate in the restaurant once and the food was delicious, I also used the gym a couple of times which is very clean with all modern equipment, water and sweat-towels, there was always someone there to show you how to use the equipment (if you wanted to ask), there was also changing rooms which also had a sauna (there’s also an indoor swimming pool too), lockers and showers. Housekeeping didn’t however hoover the floor every day (as the floor was dirty for a couple days), there was also rips in the blackout blinds which we noticed once you pulled them down, visually it just looks horrible but it doesn't effect light begin blocked out (room 2611). One my last day (as it was the holiday’s) the post offices were closed, so I wasn’t able to stamps for my postcards, the concierge was very helpful and I gave him the money and he’s promised to get stamps for me and post them when the post office re-opens (I hope he does). I loved the hotel and I would happily stay here again.

After staying so many times I would like to share my opinions. I travel very often to Baku and stayed in different hotels. When I compare Fairmont Hotel Baku with others, I think this hotel is one of the best in Baku. The hotel has spectacular view of Baku City and Caspian Sea. You will have great experience at your stay with great value and service. The hotel is very modern and luxirious. The Rooms are clean, large and very comfortable. the location of the hotel is easy to arrive to city center, historical places and business areas. There are many different and delicious options in the breakfast buffet. There is different relax options as Jazz Club, SPA, gym and pool area with steam room and sauna (with city view). All the staff is very friendly and hospitable. Especially thanks to Zaur Aghayev. Mr. Aghayev is always very kind and very talented to organize his team to give very well service to their guests. I highly recommend this hotel for all kind of travellers.

Beautiful hotel, gorgeous iconic property, very comfortable rooms with breathtaking views, beds and pillows are super comfy ! But what makes this hotel even more special is the staff. I don’t have words to describe my appreciation for the great welcome experience, thanks for making us feel so special in your hotel. Honestly I’ve got a feeling like I’m visiting my relatives so friendly and attentive guys were. I don’t know either it’s Azerbaijani culture or high hospitality standards of Fairmont but made us happy and happier each day. Very special thanks to Tarlan and Murad at the reception, and also Jabrail - who met us at the main door when we just arrived and with small talk made us feel so welcome. Many many thanks to breakfast team - Ramin and Sabina. They were super friendly, always with positive vibe , provided a lot of information and tips about Baku and went above and beyond to make our stay extra special. Big thanks to Lala who made us omelettes when we were late for breakfast. We wouldn’t ask ourselves as we understand and appreciate working hours of the restaurant, just came to grab coffee and croissants. But Lala saw us and offered to make omelettes even we arrived very late. That little details make you fell in love with the hotel and brings family feeling. Real 5star experience. Thank you and to the next time Fairmont!