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4/6 Aziz Aliyev Street, Baku 1005 Azerbaijan
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$130
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Free cancellation until 12/10/22
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$116
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$129
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Orbitz.com$130
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Traveler (134)
Dining (14)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#9 of 422 hotels in Baku
Location
5.0
Cleanliness
5.0
Service
4.9
Value
4.9
Travelers' Choice
The Merchant is situated in the magnificent building that once housed the Caspian Shipping Company. Built in 1858, the iconic architecture reflects one of the most dynamic and important periods of Azerbaijani history. The opulent building of The Merchant Hotel stands in the heart of what was once Baku’s trading and commercial center. Located in former Olginskaya Street, named after Grand Duchess
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Business Center with Internet Access
24-hour security
Street parking
Wifi
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Taxi service
Baggage storage
Concierge
Outdoor furniture
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Charming
Languages Spoken
English, Russian, Azerbaijani, Turkish
Hotel links
Special Price:Save up to 20% when booking through our website
75Reviews2Q+A14Room tips
Traveler rating
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Rahil Puri wrote a review Nov 25
1 contribution
The merchant baku is an excellent hotel with great location, located in the heart of the city. Upon arrival we were warmly welcomed and taken care off. The rooms are beautiful, comfortable and very clean. The restaurant in the hotel is excellent ! They care for you alot ,special shoutout to Mr. Murad the general manager , Leyla and Piri waiters and Mr Nahid the supervisor , each and everyone of them were so caring and hospitable and the food was delicious too. Must visit !!!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frances B wrote a review Nov 2021
Yorkshire, United Kingdom809 contributions178 helpful votes
+1
Hotel's Favorite
I recently stayed at The Merchant for 5 nights. It was my first visit to Azerbaijan and from the very moment I stepped through the front door to the hotel, I was welcomed like an old friend. The hotel is every bit as beautiful as any photographs show. It’s location is perfect. It really is right in the heart of where you need to be. You are only steps away from cafes, restaurants and shops and the old town. During my stay I walked everywhere and it was never an issue. The area has an amazing vibe and everyone is so friendly. You can easily get to Baku Boulevard, see the Flame Towers and explore the Baku old town. My bedroom was a king size with balcony and situated on the fourth floor. The balcony overlooks the street to the rear of the front entrance. Having a balcony is lovely. It has a table and chairs on it and it’s a great place to people watch. The bedroom was amazing and really huge. The facilities provided have all been well thought out and leave the traveller wanting for nothing. There is a fantastic lounge seating area in the hotel where breakfast, lunch and dinner are served. There’s also a superbly well stocked bar that conjures up the most wonderful cocktails. I think a special mention as to why this hotel is so fabulous would be because of its staff. In no time at all you feel like they are your friends. I felt welcomed every time I returned to the hotel. The front desk were always eager to assist with any queries regarding my stay but all the staff were amazing. There is also a spa facility at the hotel. I can recommend the relaxing massage. Olga was excellent. A special thank you would also have to go to Ramazan. Every morning he served me the most delicious and incredibly hearty Azeri breakfast. He always took the time to speak with me and make me laugh and smile and I really felt more than just another visitor to the hotel. As you can tell, there are no bad words about The Merchant from me, only those of praise. This is now one of my favourite hotels that I have ever stayed in and I would have no doubts whatsoever in recommending it to others. Thank you for the wonderful memories.
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Date of stay: November 2021Trip type: Traveled solo
Room Tip: You are very well located with this hotel. All attractions and cafes / restaurants and shops are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Shabnam Ashumova, Guest Services / Front Office at The Merchant Baku
Responded Dec 7, 2021
Dear valued guest, Thank you for taking your time and share such a detailed, great review of our hotel. We truly appreciate your feedback and are happy you enjoyed your stay at The Merchant Baku. I am glad that you enjoyed your experience in our hotel and it exceeded your expectations. Thank you a lot for your kind words! We will make sure that you always have the feeling of warmth and wellbeing during your stay with us. Looking forward to meeting you again and surprising you with tasty additions to our restaurant menu. Best Regards, Arzu Akhundova General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle V wrote a review Nov 20
11 contributions2 helpful votes
Overall my stay was good. The room and location was great. The cocktails at the bar were really good. The only area for improvement would be housekeeping. On areival I did not have face cloths in the bathroom and my one towel was ripped. Overall everything else was amazing. Thanks
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Arzu Akhundova, General Manager at The Merchant Baku
Responded 3 days ago
Dear Michelle, We are happy to hear that you enjoyed a pleasant stay. However, please don't hesitate to make our Front Office team aware of any concerns at the time, so that we may take any corrective action needed. We are pleased that our prime location was convenient for your stay. We hope to have the pleasure of seeing you again in the future. Best wishes, Arzu Akhundova General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wasan F wrote a review Oct 2022
Kuwait City, Kuwait80 contributions66 helpful votes
Overrated. The service is very slow and it’s overpriced for what it is. I’m not sure if it’s a new hotel or newly furnished one. But the rooms are good the bathrooms are ok. It’s not as clean as it should be for all the high rate it got it’s not as great as I thought. And the higher ranking staff members are bad at dealing with guests. This is a service industry and if they keep it up they will definitely rank lower and lower. I’m not happy with this hotel
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: Get a room with a window and a bathtub. Or just get another hotel if you are not going to spend a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Arzu Akhundova, General Manager at The Merchant Baku
Responded 3 days ago
Dear Wasanf, Thank you for taking the time to share your review. We are very sorry that your experience didn't entirely meet your expectations. We have taken note of your remark regarding the cleaning and will be taking it into consideration for future improvements. We hope to have the opportunity to see you again in the future for an improved experience. Kind regards, Arzu Akhundova General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
livinglifetothefull1 wrote a review Oct 2022
Hertfordshire, United Kingdom866 contributions216 helpful votes
Great location. The room we had was huge with a small room to the side. Good facilities within the room and plenty of places to sit in the communal area. The shower in our room flooded the floor. Breakfast was good Didn’t find the staff very welcoming. We had an early morning check in and found it disappointing that they made us pay for a coffee at 7am when we’d travelled through the night. Good facilities let down by unfriendly staff.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ayala A wrote a review Oct 2022
22 contributions6 helpful votes
The best hotel in Baku for so many reasons: Excellent service and so kind team Restaurant with awesome dishes Rooms and hotel have high level of cleanliness and maintenance. The location…you will not find a better place for sure! It is accessible and close to any interesting point in the city and close to old city and the famous Nazimi street. Breakfast is rich and even when we had to get out early for a trip they prepared us tasty sandwiches. We will definitely come again.
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Date of stay: October 2022Trip type: Traveled with family
Room Tip: Don’t miss at least one complete dinner at the hotel. The restaurant and bar are great and nice...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Arzu Akhundova, General Manager at The Merchant Baku
Responded Oct 10, 2022
Dear Ayala, Itchak and Sagi, Thank you for such a positive review. We are so pleased you enjoyed your stay and that our Team met all your expectations. Thank you for mentioning our strategic location; we are delighted to know that you found this to be ideal. It would be a great pleasure to have you return in the future. Best wishes, Arzu Akhundova General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andrew c wrote a review Oct 2022
Pershore, United Kingdom337 contributions181 helpful votes
Very nice hotel with pleasant helpful staff , clean comfortable rooms , good breakfast and nice interior. Location is near all the main attractions especially the main restaurant and shopping areas and the old city.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Arzu Akhundova, General Manager at The Merchant Baku
Responded Oct 10, 2022
Dear Guest, Thank you for sharing this lovely review. A message of satisfaction from a recent guest is always a reward for our team members who ensure our high standards and quality service are consistently upheld. We're so glad we were able to help start your day off on the right foot with our tasty breakfast. We would be glad to have you return for another memorable stay. Best Wishes, Arzu Akhundova General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandra Maureder wrote a review Sep 2022
London, United Kingdom79 contributions120 helpful votes
You get what you buy. Very good 4*hotel. Beautiful interior, lovely staff, in the perfect location in Baku since you can walk everywhere and are only 100m away where most tours start. Only 2 downsides: you have to close the toilet seat and the door otherwise you can smell it in the whole room even when room service was just here and it is freshly cleaned. The service at breakfast is very friendly, but super-slow. It takes a very long time for the food to arrive. Just keep this in mind when you have to be somewhere at a certain time. Apart from that I highly recommend this place for your stay in Baku.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Arzu Akhundova, General Manager at The Merchant Baku
Responded Oct 5, 2022
Dear Sandra, Thank you for sharing your experience with us. We are glad that you enjoyed your stay with us and found our location convenient and appreciated our team's friendly and professional service. However, we regret that you were not entirely satisfied with your stay. Please don't hesitate to mention any concerns while onsite so that we can take appropriate action. It would be a pleasure to have you return in the future. Kind regards, Arzu Akhundova General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aravind P wrote a review Sep 2022
Zurich, Switzerland53 contributions44 helpful votes
One of the best stays in a fabulous hotel with some refined, tasteful furnishings in the recent times. This hotel does really speak for quality. Spacious rooms and excellent facilities including the shower. Above all, what stood for me were the amazing set of staff, who really understand the word "hospitality". I am very pleased and thanks to all of you guys!
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Arzu Akhundova, General Manager at The Merchant Baku
Responded Sep 13, 2022
Dear Aravind, Thank you for this great review. It is truly a pleasure to know that you had such an excellent stay with us. Our team works hard to ensure that every guest feels welcome and satisfied throughout their stay, and we are always ready to go that extra mile to exceed your expectations. We hope to have the pleasure of seeing you again in the future. Best wishes, Arzu Akhundova General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ussherd wrote a review Sep 2022
Belfast17 contributions31 helpful votes
The hotel is comfortable, elegant, modern, and perfectly located in the city centre. I would recommend this hotel to anyone. One note: if you are a very light sleeper you should request a room away from the pedestrianised street (Mammadamin Rasul Sade) as it’s a popular street with cafes that stay open all night on Fri and Sat. There was no noise after 11pm any other night. The restaurant serving staff were friendly and proficient. I would give a special mention to Ramadan and Yasher for their excellent and friendly service.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Arzu Akhundova, General Manager at The Merchant Baku
Responded Sep 13, 2022
Dear Ussherd, Thank you for your review. We are delighted that you had a pleasant stay and your kind words about our team's quality service are much appreciated; we will be sure to let Ramazan and Yashar know the impact they had on your stay. Your recommendation is greatly appreciated. We look forward to seeing you again in the future. Best wishes, Arzu Akhundova General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$126 - $154 (Based on Average Rates for a Standard Room)
LOCATION
AzerbaijanAbsheron RegionBaku
NUMBER OF ROOMS
63
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THE MERCHANT BAKU $106 ($̶1̶3̶0̶) - Updated 2022 Prices & Hotel Reviews - Azerbaijan

Frequently Asked Questions about The Merchant Baku
Which popular attractions are close to The Merchant Baku?
Nearby attractions include Baku Old City (0.2 miles), Fountain Square (0.2 miles), and Workshop Ali Shamsi (0.2 miles).
What are some of the property amenities at The Merchant Baku?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Merchant Baku?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Merchant Baku?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Merchant Baku?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to The Merchant Baku?
Conveniently located restaurants include Malacannes 145, Cay Bagi 145 (Tea Garden 145), and Passage 145.
Are there opportunities to exercise at The Merchant Baku?
Yes, guests have access to a fitness center and fitness classes during their stay.
Does The Merchant Baku have airport transportation?
Yes, The Merchant Baku offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Merchant Baku?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Merchant Baku?
The staff speaks multiple languages, including English, Russian, Turkish, and Azerbaijani.
Are there any historical sites close to The Merchant Baku?
Many travelers enjoy visiting Baku Old City (0.2 miles), Gosha Gala Tower (0.08 miles), and Hajinski Palace (0.2 miles).