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Cheaper
Average
Higher
About
5.0
#1 of 298 hotels in Baku
Location
5.0
Cleanliness
5.0
Service
4.9
Value
4.8
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Merchant is situated in the magnificent building that once housed the Caspian Shipping Company. Built in 1858, the iconic architecture reflects one of the most dynamic and important periods of Azerbaijani history. The opulent building of The Merchant Hotel stands in the heart of what was once Baku’s trading and commercial center. Located in former Olginskaya Street, named after Grand Duchess
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Merchant Baku hotel receives accolades for its professional service, with staff going above and beyond to ensure guest satisfaction. Its prime location is a hit among guests, nestled close to an array of restaurants, shops, and seaside attractions.
While the rooms are celebrated for their luxury and tasteful decor, a few guests have noted noise levels and limited natural light. The hotel's cleanliness is universally praised, and its amenities contribute to a vibrant and luxurious atmosphere, despite occasional noise complaints.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Professional
Amenities
Top-notch
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Dear The Merchant Baku Hotel Teams: I would like to express my gratitude for taking good care of me during this long stay from 20March to 03April totally 15days . Thank you for providing delicious all meals . I would like to thank for the house keeping services running everyday. I appreciate your team for caring for my wellbeing. I wish all hotel employees good health and pray the Covid-19 pandemic be over soon.
P/S: Especially need to mention the F&B team who smiles every day & everyone hotel team calling my name makes me feel warm and friendly😊👍❤️.
@Abulfaz Abidov @Komran @Mira @& All prepare my delicious dish kitchen Chef team😊👍 @&... Everyday cleaning my room everyone Madam of house keeping team❤️😊
Best regards 雷文黃 Raymond Wong Tel : +6- 01110564022 🇲🇾 Malaysia e mail : tuckywong@yahoo.com chefraymond118@gmail.com LinkedIn : Raymond Wong Skype : tuckywong WeChat : Chef118Raymond
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Date of stay: April 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from themerchantbaku, General Manager at The Merchant Baku
Responded Apr 24, 2020
Dear Raymond, It felt wonderful to have you staying at The Merchant Baku! 15 days make up to enough time to bond with a place and its people. And we are very happy to know we managed to take good care of you at your temporary home in Baku. Thank you for the positivity you were spreading around and noting our efforts. I will definitely pass your feedbacks to our Kitchen, Housekeeping teams and our beloved Mira, Kamran and Abulfaz from F&B. We can’t wait to welcome you again very soon! Best Regards, Arzu Akhundova General Manager
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We stayed at this hotel for a week and I can honestly say I have never stayed in such a glamorous, stylish and comfortable hotel before. We were made to feel welcome from the moment we checked in, the waiting and bar staff were just fantastic and chatted and joked with us at all times of day, they soon became like friends.
The rooms are spacious and comfortable with very attractive bathrooms, toiletries, toothbrushes, real hairdryer and tea, coffee and water available in the rooms daily on request. Breakfast consists of a good selection of hot and cold food in the buffet area but a la carte breakfasts are also available to order. Ramazan made us laugh each morning whilst taking our drinks order, he knows all the English catchphrases and always provided a happy start to the day.
By night the bar/dining area has a relaxing and sophisticated vibe and a great team of bar staff who make an incredible array of cocktails!
The hotel is in the most central location in Baku, within a 2 minute walk to the old town and situated in an area of stylish shops, cafe bars and restaurants. I would definitely stay at The Merchant again.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shabnam Ashumova, Guest Services / Front Office at The Merchant Baku
Responded May 12, 2022
Dear DLeeSoulsby, Thank you for taking the time to share your review. We are delighted to hear that you received friendly and professional service from our team members and our central location met your expectations. We would be delighted to welcome you back for another stay. Best Regards, Arzu Akhundova General Manager
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Recently opened (l would say reinstated from what it was a century+ ago). Spent there 2 days and it was wonderful experience. This place is beautiful from its door all with designer touch starting from entrance door knob up to the crockery and cutlery. Nice wide rooms, some with balconies looking to the heart of Baku. I bet it would be popular place during Formula 1, as it fronts the pit lane. It's the shortest part of whole circuit but the "weirdest" so called dangerous turn is very visible if your balcony is on Aziz Aliyev street and this will be for sure a stunning experience. The very interesting part of the hotel is if when go to your room you have to pass thru bar/lounge with touches of east and west units interior. You would definitely want to spend some time in lounge having beautifully crafted cocktails and listening live musing or live sax. Once you out from lift to aisle, the Victorian style mixed with modern literally envelops you. The same feeling is waiting for you in the rooms. Top notch is the bath. You have to see it! Rooms are breakfast inclusive and they serve breakfast differently unlike we all know got used to in hotels where you grab food from one big table. You have choice of different types of fixed breakfast types or if you wish you have a á la carte choice. The true touch I felt when I received a welcome note in my room handwritten (not cliche printed) by staff and I kept it. So, if you plan to visit Baku, Merchant is your choice. Better to see rather than to hear. My feedback may not be looking like the one who stayed there but believe me it lived in me so overwhelming and that is why I decided to write it so comprehensive.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from themerchantbaku, General Manager at The Merchant Baku
Responded Apr 24, 2020
Dear Anar bey, Thank you so much for such a comprehensive and heartwarming feedback. Your attention to details amazed us and made our team very proud of their hard work put into making each detail count. We truly appreciate the way you described your ‘Merchant journey’ and want to believe that it will be even more fulfilling next time. We are looking forward to welcome you again very soon! Warm Regards, Arzu Akhundova General Manager The Merchant Baku
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If you want to stay in Baku for example for ever I can earthly suggest this truly marvellous and stylish hotel. Do you want to try out the most delicious dishes? Here you can. The kitchen and the menu is astonishingly good. The true gems of the restaurant are the waiters. They are more than kind and friendly. I cannot list them all but for example Abulfaz and Yashar always elevate the light of my dinner moreover my mood as well. Thank you very much guys! The rooms are cozy and clean with a glorious interior design. The laundry service is quick and precise, they can handle any kind of cloth. The Old city is literally next to the building, you can find a nice fountain square here and under 2 minutes you can reach the Caspian sea. If you plan to visit Baku, please drink a coffee or an unfiltered Xirdalan beer to my health. Cheers!
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Date of stay: October 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:Go with balcony :)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ARZU AKHUNDOVA, Генеральный директор at The Merchant Baku
Responded Nov 19, 2020
Dear Bendegúz, It was an honor for us to be your home away from home recently! We are extremely happy we were able to become a second family for you. We are also happy you enjoyed your experience and want you to know that The Merchant Team has also truly enjoyed your presence. Thank you for this positive and very warm feedback. We conveyed your gratitude to Abulfaz and Yashar. Your words inspired our team to work harder and we can’t wait to welcome you again very soon. Take care and stay safe. Best Regards,
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I had the please of staying at the newly opened Merchant Hotel BAKU for more than 2 weeks. The Hotel opened in early March. It is right on the edge of the old walled city to 1 side and the hustle and bustle of a vibrant plaza on the other 5 mins walk to the famous promenade on the Caspian Sea. On arrival a feeling of luxury right from the reception up through the hotel. Staff were very friendly and welcoming Arzu and her team were so intentative The decor is a throwback to older times with lots of beautiful decor and a magnificent natural light glass roof overlooking the restaurant and bar area 60 + rooms of exquisite taste and style The chef and his team with a daily alacarte menu, yet always prepared to amend to suit individual taste and style A welcoming feeling of warmth and wellbeing throughout my stay So much to see and do and visit within a short distance. No taxis required, A Hidden Gem
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Date of stay: April 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Merchant Baku
Responded Oct 22, 2020
Dear Hugh, We truly appreciate your feedback and are happy you enjoyed your stay at The Merchant Baku. I am glad that our hotel turned out to be a hidden gem for you. Thank you a lot for your kind words! We will make sure that you always have the feeling of warmth and wellbeing during your stay with us. Looking forward to meeting you again and surprising you with tasty additions to our restaurant menu. Best Regards, Arzu Akhundova General Manager
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There are many grand hotels in Baku but what clearly separates the Merchant from the rest, in my opinion, is the outstanding hospitality portrayed by the staff all the way from the General Manager to the housekeeping staff. All Staff are extremely kind, professional & hospitable in every single detail. This place is one of the best hotels I've ever stayed, exceeded my expectations. Excellent service starts from greeting the guests on arrival Corner suite rooms are spacious and comfy. You'll have a quiet and cozy room to rest. In room furniture and devices are brand new. The rooms are very large and the bathrooms also extremely spacious. The attention to detail in terms of the cleanliness is great. You'll always see a well cleaned room as you enter your room.
Food in hotel is another thing. We tried so many dishes; all of them are delicate, stuff is always ready and professional served to you in restaurant. They know what to do and perform their best while preparing dishes. Best hotel in Baku. No faults. Spacious rooms. Amazing service. Great food and atmosphere in the restaurant. Great location - boulevard on the one side and the old city on the other. 2-minute walk to the city centre with cafes, restaurants and fountain square.
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Date of stay: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Merchant Baku
Responded Nov 11, 2020
Dear Ian, It feels so wonderful to read your review. Thank you, a lot, for the kind words and support. Our team truly appreciates it. Your words inspire us to keep up the work we are doing and strive to become better. We are glad you found our hotel both spacious and cozy, as well as happy you noticed the attention to details among our team members, nurturing of which is one of our primary goals. Our team is waiting for you and hopes to surprise you with our new dishes and entertainment program next time you visit 😊 Stay safe and healthy! Best Regards, Arzu Akhundova General Manager
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Lovely hotel and very friendly professional staff. Stayed here during COVID shut down. One of the only hotels with the restraunt open. Recommend a room with a balcony. The hotel has kept it’s historic atmosphere with a beautifully designed bar and restaurant in the old courtyard which is now tastefully covered in a glass a hardwood framed roof. Location is excellent, the sophisticated atmosphere will attract a well heeled crowd during the evenings when the city gets back to normal. If your looking for luxury and want somewhere with character outside the larger chain hotels this is the place.
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Date of stay: April 2020
Location
Service
Sleep Quality
Room Tip:Get a room with a balcony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Merchant Baku
Responded Nov 11, 2020
Dear Tony, We are beyond happy to receive such an inspiring feedback from you! Our team indeed tries their best to create the sophisticated atmosphere that you mention. Thank you for further recommending us. We hope to welcome you again very soon to celebrate the end of pandemic. Stay safe and healthy! Best Regards, Arzu Akhundova General Manager
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Perfect location, amazing staff, beautiful luxurious small hotel. I cannot recommend it highly enough! We are from the UK and had never been to Azerbaijan. We stayed here for 4 nights and then moved to the 5* JW Marriott Ashberon, which was lovely, but actually we enjoyed the Merchant much more. We had a king room with balcony, which was lovely, bath robes, slippers, everything we needed. The hotel has a really cool bar with a relaxed vibe, serving food and drink, including cocktails. The staff were friendly and attentive. Choice of Azeri or English breakfast which was very good. We ate there one night and it was one of the best meals we had. If you order a gin, you only need a single, measures are huge!! The hotel is very close (2 min walk) to the gates to the very picturesque Old Town and there are loads of bars and restaurants all around, so the location is perfect to explore. Reception will get you a taxi if you need to go further, and will tell you how much it should be so you don't get ripped off. I have stayed in many hotels and this is one of my favourites. Thank you Merchant Baku!!!
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Date of stay: November 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shabnam Ashumova, Guest Services / Front Office at The Merchant Baku
Responded Dec 8, 2021
Dear Denise, Thank you very much for your recent visit to The Merchant Baku. We are beyond happy to know you feel yourself at home with us. It is indeed very pleasing to read your positive words. We are delighted to read that you enjoyed the location and overall services that provided by our team and passed your great feedback to entire staff to inspire them. Thank you once again for recommending us on Tripadvisor and we are looking forward to have the pleasure of welcoming you back soon! Have a great day ahead! Warm Regards, Arzu Akhundova General Manager
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My family had been moved here due to military action in anther region, we stayed a total of 11 nights. The staff and management are amazing in the support help and services provided. Thank you all for making our difficult times in to a happy moment. Delicious food delivered with excellent service. Cocktails you have to see made and taste. I will be recommending The Merchant Hotel to anybody who plans a stay in Baku to take a breakfast or requires a room with a balcony overlooking the pedestrian Street. Very quiet and well designed hotel served by excellent staff. Thank you Arzu and team you are great! Valya, Lyudmila David
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Date of stay: October 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at The Merchant Baku
Responded Oct 22, 2020
Dear David, As I read your review, I remember the joy and laughter your family filled up our hotel with during your stay )) Thank you so much for taking your time to write this feedback and recommending us! It inspires us to be better and work harder to exceed your expectations next time you come for a visit. We can`t wait to welcome you again. Stay safe. Best Regards, Arzu Akhundova General Manager
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Recently stayed here for 2 nights and hotel is in perfect location for Old Town & Freedom Square. Great hospitality throughout and rooms very clean & tastefully decorated. Highly recommend visiting the restaurant/bar as the food was delicious. The only things I would change are that the tea /coffee selection in the room was very basic and cheap for a premium hotel & also there is no shelf in the shower to store toiletries etc. Overall though I would highly recommend and definitely visit again if in Baku.
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Arzu Akhundova, General Manager at The Merchant Baku
Responded Dec 13, 2022
Dear Tom, Thank you for your positive review. We are delighted that you had a pleasant stay and your kind words about our team's quality service are much appreciated. We have taken note of your suggestion in order to improve your experience in the future. We hope that we have the pleasure of seeing you again. Best wishes, Arzu Akhundova General Manager
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There are more places to choose from in the Baku area.
PRICE RANGE
$168 - $251 (Based on Average Rates for a Standard Room)
LOCATION
AzerbaijanAbsheron RegionBaku
NUMBER OF ROOMS
63
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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