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Best Western Plus Congress Hotel

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1 Italy Street, Yerevan 0010 Armenia
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$95
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Traveler (376)
Room & Suite (142)
Dining (58)

About

#15 of 136 hotels in Yerevan
Location
Cleanliness
Service
Value
Located in the heart of Yerevan, Best Western Plus Congress Hotel is a few walks away from the Republic Square, National gallery, History Museum, Modern Art Gallery of the city and Ministry buildings. Lobby and front desk are available 24 hours where our guests can find daily international newspapers and magazines. The hotel features 2 conference halls, which are fully-equipped with audio visual technologies for up to 280/150 people and a meeting room up to 50 people. One of the features of the hotel is the open air Caribbean pool with its bar and IQ zone. The pool is surrounded by 2 gardens, which keeps the guests off the city noises. Complimentary well-equipped fitness center and Finnish sauna are available 24 hours for the hotel guests. Other facilities include concierge and parking service, massage, laundry and dry cleaning, housekeeping service. Doctor, airport pick-up/drop-off services are also available upon request.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Poolside bar
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Russian
692Reviews12Q+A87Room tips
Traveler rating
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Popular mentions
+1
I highly recommend this hotel not just because of the location (really close to the Republic Square) but one of the many reasons why is its staff, especially in their restaurant. The two managers were so professional. Waiters namely Kristine, Karen and especially one of the girls which i forgot her name (please remind me her name), they were all friendly and very open to learn new things. They are all ready to help. The waitress (whose name I don’t remember) who took our order during lunch, we asked her about famous places of Armenia and how to get there, she delivered perfectly. About the food, lil salty for our taste but overall, was good. Portions are huge and prices are affordable. We loved their pumpkin cake (order it with a scoop of ice cream, will be amazing ☺️) which was recommended by their evening manager, thanks again. Rooms are perfect, spacious and clean. Hotel staff are friendly and knowledgeable. They booked us a trip that we really enjoyed. I just had one note, nobody helped me opening the entrance door cause i was carrying my baby, especially it was snowing. But, overall the experience was great.
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Response from Marketing Manager, Marketing at Best Western Plus Congress Hotel
Responded Mar 10, 2020
Dear marieddie2308, Thank you very much for taking the time to write such a lovely review regarding your recent stay with us. It gives us immense pleasure to know that we could provide you with exemplary level of customer service in all aspects. We are absolutely delighted to receive your appreciation towards our staff. Also we would like to thank you for your kind words towards our restaurant and we will be sure to share your review and pass on your thanks to all the team here. As for your comment regarding the note, that nobody helped you to open the door, please be kindly informed that though we do not have bellboy service, our staff is always trying to be as helpful as possible. Please accept our sincerely apologizes for that inconvenience that you felt. We hope to welcome you back in the very near future. Respectfully, Christine Papazyan Guest Relations Coordinator Best Western Plus Congress Hotel
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Rate is affordable and value for your money. Love the food & staffs were very accommodating. However it was still winter so we were not able to try their swimming pool. Looking forward to stay again next time during spring!
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Response from CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel
Responded Feb 11, 2020
Dear Reilohn, We would like to thank you for choosing Best Western Plus Congress Hotel, we are glad you have had such an amazing and memorable stay. The team here always strive to deliver the best experience for our Guests and it is the smallest things that make the biggest difference. The Guest experience is very important to us and we will make sure to keep up the good job and improvements. Thank you for choosing us once again, we hope to welcome you back at Best Western Plus Congress Hotel, your Home away from Home. Sincerely, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel
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The Hotel is located in a very convenient location, near to Republic Square and park. Its in the area where you can walk around and enjoy some views. With wonderful staff and good facilities. I enjoyed the breakfast as it have variety to choose from and nice presentation.
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Review collected in partnership with Best Western
Response from CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel
Responded Feb 5, 2020
Dear Journey, Thank you for your amazing feedback. It gives us immense pleasure to hear that you really enjoyed your stay with us. We are glad to hear that we met your expectations especially with regards to facilities and the service our friendly team provided.We are also happy to know that you liked our breakfast, and, please, be kindly informed that all the dishes of it are carefully selected in order to provide our Guests with the freshest and most healthy start of the day. Your review will motivate our staff to try harder to provide the best service for our customers. We look forward to welcoming you back soon. Sincerely, Christine Papazyan Guest Relations Coordinator Best Western Plus Congress Hotel
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+1
So far the best hotel, accessible location at city center, very accommodating staff, delish breakfast, superb resto and bar. The tour arrangement is affordable and informative.They have spacious rooms. Amazing Armenia!
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Response from CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel
Responded Jan 21, 2020
Dear O9159QCjennifers, Thank you for taking the time to leave such a positive review. It is an honor to us to hear that everything about your stay met your expectations. Customer service is at the very heart of everything we do at Best Western Plus Congress Hotel, and we always strive to provide our Guests with a superior experience through our product and services. We look forward to welcoming you again in the not too distant future. Sincerely, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel
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We had 3 nights stay in this hotel but I can say it was only like a 1 night because it passed so fast. Their service and quality made us to stay more but unfortunately we were in hurry to come back to our country. Check in was excellent but check out was the worst. Thank you all for your service.
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Response from CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel
Responded Jan 6, 2020
Dear Guest, We wish to thank you for your precious review. It is so rewarding for the entire team to receive such a motivational feedback and so, on behalf of all of us, I would like to express our most sincere gratitude for sharing it here. At Best Western Plus Congress Hotel we work hard to deliver the best possible service you deserve as our Guest. We are looking forward to welcoming you back at our hotel in the nearest future to create another memorable experience at us. Cordially, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel
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Previous
PRICE RANGE
$57 - $113 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western yerevan, yerevan best western
LOCATION
ArmeniaYerevan
NUMBER OF ROOMS
126
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Frequently Asked Questions about Best Western Plus Congress Hotel
Which popular attractions are close to Best Western Plus Congress Hotel?
Nearby attractions include Republic Square (0.3 miles), Blue Mosque (Persian Mosque) (0.3 miles), and Arena Entertainment Centre (0.3 miles).
What are some of the property amenities at Best Western Plus Congress Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Congress Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Congress Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Best Western Plus Congress Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Congress Hotel?
Conveniently located restaurants include Shame GastroBar, Sherep Restaurant, and Tavern Yerevan.
Are there opportunities to exercise at Best Western Plus Congress Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Best Western Plus Congress Hotel have an airport shuttle?
Yes, Best Western Plus Congress Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Best Western Plus Congress Hotel located near the city center?
Yes, it is 0.9 miles away from the center of Yerevan.
Are any cleaning services offered at Best Western Plus Congress Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Congress Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.