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Majestic Star Hotel

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Guests1 room, 2 adults, 0 children
Booking.com
$50
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$39
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Free cancellation until 07/25/19
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Traveler (115)
Room & Suite (36)
Pool & Beach (7)

About

#156 of 326 hotels in Nha Trang
Location
Cleanliness
Service
Value
Majestic Star Hotel is an international standard 3 star hotel, located on Tran Phu street - One of the most beautiful coastal roads in Nha Trang city, in the southeast of South Vietnam. It’s a new hotel with the mixture architecture between Europe and Asia style with modern equipments & facilities. Majestic Star hotel have 19 floors with 102 rooms in which 70% are sea view rooms.
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Property amenities
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Room service
Free parking
Restaurant
Airport transportation
Business Center with Internet Access
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Shuttle Bus Service
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Room features
Air conditioning
Minibar
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
72Reviews
2Q+A
5Room tips
Traveler rating
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  • English
This place advertised as 4 star in booking.com Its NOT! Barely a 2 stars. A delux seaview room actually look at the roof of the next buildings with barely a glance of the sea. Old style room. The staff was good but the system is bad. Friendly but not helpful. Buffet wasnt great . I stay for 2 nights 3 days and they barely clean the room, or change the sheets, just few fold-up cover on the bed. Wasnt horrible but defintely not a 4 star. Very average and not worth the money
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Response from Majestic2015, Guest Relations Manager at Majestic Star Hotel
Responded Feb 19, 2019
Dear pluto_planet_2013, We deeply regret to learn that your experience with us did not meet up with your expectations and we are terribly sorry for that. Please be assured that guest satisfaction is always our top priority, and I will ensure with my team to improve quality of breakfast as well as cleaning room. Please accept our sincere apologies once again on unexpected circumstance that you have encountered and we wish to deserve a second chance to show you our improvement once your travel plan could bring you back to Nha Trang again. Sincerely yours, The Management of Majestic Star hotel
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This hotel was booked by our tour company. Room was very very small, and beat up. The desk drawer didn't close, the counters were water stained as was the little side table. Chairs were faded and cigarette burned. Bathroom was ok. Shower was large. We complained about the broken desk drawer (which hit at hip level every time we walked by) and they insisted they had no other rooms. The desk sent a bellman up to wedge a business card in the desk drawer to keep it shut. Once our tour guide made some inquiries, miraculously an available room appeared. It wasn't any better, just no burns on the chairs. Staff was not helpful, they never smiled. Also, no hand towels and they were adamant about using your room towels for the pool. Pony up the Dong and buy a towel for the beach or pool, don't dare use the hotels. The pool was very small, on the top floor and only 2 lounge chairs. It did look like there was a place to get a beer by the pool. Breakfast was ok. The food looked a little tired and the baked goods seemed to be "day old". Coffee was never hot unless you got the very bottom of the urn. Unfortunately we were here for 4 nights. I would not recommend this place. Pay the extra money and get a nicer place.
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Response from MajesticStar N, Public Relations Manager at Majestic Star Hotel
Responded Aug 23, 2018
Dear Kim A, Warm greetings from Majestic Star hotel. We sincerely regret that you were disappointed with the service during your recent visit. We would like to apologize for your inconvenience with the desk drawer and towels. We have found a small glitch and we have already fixed desk drawer. We do appreciate you bringing your concerns to our attention and therefore giving us an opportunity to improve. I hope there will be another chance to prove you that improvements has been done. Thank you very much for taking time to share your feedback with us and looking forward to warm welcome you back to Majestic Star hotel.
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Just check-in and disappointed already. Paid for a Deluxe Seaview room that obviously cost more, but what we got is nothing more than a glorified “building view” room with an angle view of the sea. The room is illogically furnished with 2 double beds that squeezes all other remaining walk way away, even the waste basket cannot be placed on the floor as there is no freaking available space for it. As for the 2 seats, it is for show only- you can’t seat there without knocking your knees against the bed. The air-conditioning is a touch and go affair. At most times, the air outside is cooler. I immediately told my agent about it and the hotel offered to upgrade 1 room to a proper Seaview room, but the entire episode has dampen my spirit for Nha Trang. People, please look else where if you want to enjoy this lovely seaside resort town of Nha Trang. I have advised my agent to disengage them.
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Response from Majestic2015, Guest Relations Manager at Majestic Star Hotel
Responded Jul 10, 2018
Dear Ten K, Warm greetings from Majestic Star hotel and thank you for your feedback for your recent stay with us. First of all, we would like to inform you that we received your booking from agent was Superior room not Deluxe room, please kinldy contact to agent about that. we do apologize for that you couldn't meet expectations. We shall be sure to share your comment to our entire team and department concerns with this regards, also we will use your comment as a part of improving and gain more respect from our value guest. We truly hope to be welcoming you back in the near future. Kind regards, The Majestic Star hotel management
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Upon checkin we were given a room which smelt strongly of cigarette smoke phined to advise reception and girl hung up phone on me. We then went to reception and found manager and assistants to be very unhelpfull in fact rude. Told we should just open the room window. Our tour guide assisted us with communication with reception staff who were so rude telling us no other rooms were available in whole hotel. When my husband told them we were leaving she suddenly found us a room grim faced and very grumpy she was not at all happy to provide us with another room. Breakfast is really not worth having no milk they refuse to give you a teabag no jam or cereal once again had to ask staff to put out fruit which was behind counter. Rooms are below average and do not expect a good sleep as pillows are like large rocks under your head. If you need a beach towel good luck with that they want to check your room first to make sure you don't already have a towel. Trying to get a roll of toilet paper was another challenge altogether. It seems this hotel is on extreme budget with the simplest of things like toilet roll a bother for them to provide. Also upon arrival you are dropped off on the other side of a four lane roadway with non stop traffic you have to drag your luggage and take your life in your own hands to get across 4 speeding lanes of traffic without assistance as tgere are no lights its only a matter of time till someone gets hit. I would not be returning and suggest you look into accommodation prior to booking this sub standard hotel
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Response from Majestic2015, Public Relations Manager at Majestic Star Hotel
Responded May 24, 2018
Dear skinsterQueensland, On behalf of Majestic Star, I would like to apologize for your recent visit and how our performance is below your expectations. I would like to assure you that we constantly strive to achieve the highest level of hospitality. We only hope to hear about this inconvenience during your stay in order for us to rectify the issues for you in anyway. We will investigate further into the reception department to identify what went wrong in order for us to not repeat the same errors to our guests and future guests. We hope that we will have the opportunity to welcome you again at Majestic Star in order to show you that the experience you had is not indicative of the high standards and the top quality we provide at our hotel. Best regards The Majestic Star hotel management
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there are two hotels with the same name .I was at no.2 Easy check in...great staff...very helpful.Room was very clean overlooking the sea.Good breakfast...would stay here again .Thanks to the helpful staff...they were great
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Response from Majestic2015, Guest Relations Manager at Majestic Star Hotel
Responded May 2, 2018
Dear Reviewed by Kiwigaff, Greetings from Majestic Star hotel. First of all allow me to thank you for choosing Majestic Star hotel for your recent visit to Nha Trang, and for taking your valuable time to review us. On behalf of the Team allow me to thank you for your kind words, we are exceptionally delighted to hear that your stay with us was truly wonderful. Once again, thank you for taking precious time off to leave us your invaluable review and we hope to welcome you back soon. Kind Regards, The Majestic Star hotel management
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PRICE RANGE
$36 - $79 (Based on Average Rates for a Standard Room)
LOCATION
VietnamKhanh Hoa ProvinceNha Trang
NUMBER OF ROOMS
102
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