I have attempted to contact the hotel by email few times to request a quotation for my stay however after few days of waiting, nobody has bothered to reply to me (I used the email listed on their official website). I guess this tells a lot how much they care and how well versed they are at their job. Very poor customer service and I would absolutely not recommend this property at all.
We booked 3 nights here with Studio Executive room, which has a view straight to the beach. (+): - Room: quite spacious, clean and gorgeous. We all agree that the decoration style of this hotel is very impressive. Every corner of this room is picture-perfect! - Hygiene: very clean. Both the room and bathroom are very clean. - Bed: very comfy and cozy. - View: stunning! We love the view straight to the beach. The chairs at the balcony are very helpful when taking nice photos with them! (-): - The only thing we don't like is that the door. The door of our room was out of order though we asked for help at CS. One man came to fix once but it was still very hard to open. Note: We arrived in September of 2020 which was still the low season due to Covid-19. Most of the services such as breakfast, lights, bar, spa were closed and the staffs had to work in shifts so it was quite sad. …
Our family stayed at citadines bayfront nha trang more than 20 night. we check in on 16 march 2020. This hotel very great room,staff ,facilities and everything so great. Our room very clean and all staff very very helpful. Also Mr. Greard ,he is a general manager of this hotel, he very nice he help us in everything . My son love this hotel so much. and we will go again when covid-19 stoped.
Very bad service from receptionists. The lady was very impolite, cold face, no smile. I wanted to talk directly to manager but she said NO. She should not work at front office like this, she should work at the kitchen or toilet as clean up lady.
코로나 바이러스로 베트남 입국제한전 이 호텔 룸 5개를 3일간 숙박했습니다 나짱 비치뷰가 좋았고 리셉션 직원이 너무 친절하여 기억에 오래 남습니다 이 호텔에서 3번째 숙박해보지만 항상 기분이 좋습니다 사진상 보이는 리셉션 직원 많이 칭찬드립니다 I stayed in this hotel 5 room for 3 days The beach view was nice and the reception staff was so friendly this hotel is always feel good