I stayed for 3 nights over the Christmas weekend. Having stayed previously at 3 different Novotel branded hotels. Novotel Nha Trang, didn't disappoint. Certainly worthy of Travellers Choice 2021 award and its 4 star rating. Cleanliness and COVID-19 prevention protocols were very apparent. I liked the close proximity, easy walking distance to the beach front, Vincom plaza shopping mall and Rainbow Divers. The sea view room with balcony was great! Special thanks in welcome smiles and assistance by the front desk staff, and specific mention of Ms Ann. Will certainly be back
Diamond class of Accor membership without benefit: - Reception staff said that I have invalid (diamond) profile when I checked in, because I didn't stay at Accor hotel recently, but it's not true. I think its system doesn't have profile for diamond class. - Welcome fruit: none - Private lounge: none - Breakfast buffet: 4/5 - Gym, Pool: 3/5, small - Room view: 5/5
The staff was very friendly and supportive. The hotel is in a great location, central to all the good restaurants and the beach area is great once you cross the busy road. I felt that due to COVID the hotel breakfast was a bit of a lower standard than most of the star rating. I also found it odd that they shut down one of the elevators during due to low occupancy. A couple times we had to have a longer wait than we would have like at the elevator/lift area. The rooms were great with wonderful views of the ocean, very clean and well taken care of. Again, I have to say a very friendly and helpful staff.
Second Stay , very satisfied, clean, Balkony with sea view, very good and tasty breakfast with Asian and Western choices Will come back Room to Improve: Not all Staff Good in English , two complains were just ignored by Reception Staff Breakfast Staff very Good Concierge Had Not Good Knowledge about Details of Tourist destinations or Even Place of Restaurant 4 Minutes away The Lounge Chair quality at the Beach is poor
It was my second time to stay at this hotel. I got an upgrade room with sea view. I would appreciate it so much. So good chance to enjoy sunrise during my stay. FO staffs are so nice and helpful especially Ms.Ann and Hoa. I’ll definitely go back to stay here again. Tam C Le
Recently stayed here for two days and would definitely return. While the hotel itself is a bit older (only two elevators) there are many things going for it. The biggest plus is the service minded, helpful and very friendly staff. They would do their best to help with anything they could and especially the front desk staff was very helpful during my stay. Highly appreciated. Rooms are fairly big and the rooms facing the ocean have a great view. Just have to cross the street to be on the beach and very close to the central square as well. Breakfast was ok. With the location, friendly staff, nice rooms and prices, I will certainly be back for another stay.
My family had dinner last night in Novotel Nha Trang. We were there at the weekend so there were a lot of Vietnameses people in the restaurant but we were still enjoy food, drink and good service from restaurant staffs. Thank you Mr. Ninh and Ms. Xuan at front desk for welcoming us and Ms. Tu, Ms. Thanh and the rest of restaurant staffs for kindly good service. Keep it up, don’t stop mates!!!!
We really enjoyed our stay at Novotel; The hotel has a perfect location, offering a stunning view from our balcony. We really had good time with an excellent service provided and facilities. I strongly recommnand this hotel while staying in Nha Trang, Beach Front, close to everything and remarkable service. We will definitely visit again
We stayed in this beautiful hotel in Nha Trang. Rooms were spacious, well maintained and exactly the same as showed in the pictures posted by the property. The beach is opposite to the hotel and clean as well. Staff is well trained and takes care of all your needs properly. Overall a good experience and must recommended hotel.
Stopped at this lovely hotel for 4 nights and thoroughly enjoyed our stay From arriving to leaving the staff were wonderful Our room was on the 15th floor with a balcony that looked onto the ocean and beach front. Awesome The room was a fair size and the bathroom had the biggest walk in shower ever The breakfast was varied and in Eur/Asian style with egg station. All international guests were catered for On our first trip to the nearby beach, the security man assisted us to get across The rule being just walk steady and traffic moves around you...don’t try this at home No negative comments about this hotel Great location and superb staff Try it and see