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Alba Hotel

12 Nguyen Van Cu St, Hue, Vietnam (Formerly Alba Hotel)
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Alba Hotel
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44 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Comfortable hotel with friendly staff. The room was clean and tidy. Quiet location. It was about a 30min walk to the Citadel and the markets. Breakfast was very good and we were offered a variety of cooked and fresh foods.

Review collected in partnership with this hotel

Helpful?
Thank Sharon E
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Alba Spa Hotel on TripAdvisor. We appreciate your feedback and we are pleased to hear that we could exceed your expectation. At Alba Spa hotel we strive to provide our guests with the best of the hospitality services. We are looking forward to providing you the same pleasant accommodations and... More 

Brisbane, Australia
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

We booked three single beds... One bed was a chair they had just thrown some mattresses on... Another bed had sheets that smelt like urine. We had two days of washing each and were not told or provided a list of the cost... They charged us $80AUD, whereas all other hotels only charged $20. The hotel convinced us to go... More 

Helpful?
Thank Natviet
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for letting us know that you enjoyed your stay with us. Please allow us to extend our deepest apologies for not meeting your expectations in this occasion; your comment has helped us improve the service we deliver to our guests. We have reviewed all the opportunity areas mentioned in your review and taken the proper... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 26, 2015 via mobile

Happy with modern, clean room within walking distance to all the big attractions. Situated on a quiet local street with a small outside market and lots of local food for reasonable prices. A great coffee shop is located at the end of the street and to the right (Light Room Kafe). Extended our stay in Hue due to the convenience... More 

Helpful?
Thank CrackTeam
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to comment on your stay. We appreciate the positive notes about our service and facilities and we are pleased to hear that we could exceed your expectation. At Alba Spa Hotel we strive to provide our guest with the best of the hospitality service. We look forward to welcoming you back... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 5, 2015

I highly value Alba hotel for its location, excellent service of wonderful friendly staff, good breakfast, great spacious room with a balcony city view. Located not directly in the touristy backpacker area with all the noise yet in the walking distance there. Just off the street in a square is a good draught German beer place named Kaiserin and also... More 

Helpful?
Thank Peter K
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience on TripAdvisor. We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests... More 

Southampton
2 reviews
4 of 5 stars Reviewed December 1, 2015

Value for money. We received a warm welcome on the arrival. Staff were really polite. Breakfast was very good - either buffet or a'la carte, depending how busy they were. Great street food nearby- the food stalls offered fresh seafood and other local cusine. They arranged a trip for us.Would stay there again.

Review collected in partnership with this hotel

Helpful?
Thank anitkak2015
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Alba Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

victoria
1 review
5 of 5 stars Reviewed November 22, 2015

huge room with balcony, wonderful buffet breakfast, very good comfortable bed hot springs spa hotel trip was so relaxing after days trip in the city thanks very much to all stuff for this hotel very good experience

Review collected in partnership with this hotel

Helpful?
Thank Zina J
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on Trip Advisor. We are more than delighted to learn that your experience among us was at the measure of your expectations and that you were satisfied with the quality of service we provide. We will not miss the opportunity to share your nice feed back with... More 

Chicago, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 20, 2015 via mobile

This hotel has all the basics plus a nicer bathroom then you would expect very clean and a strong a/c highly recommend for travelers who are looking for the clean basics and excellent service. If you are leaving on a tour early in the morning they do breakfast to go and if you book a tour with them it's cheaper... More 

Helpful?
1 Thank Dat93
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for writing a review about your recent stay at Alba Hotel. We are so proud with your positive comments about our hotel especially our nice room/bathroom, excellent service and amazing staff. At Alba Hotel we strive to provide our guest with the best of the hospitality service. Our team are pleased to know that we... More 

Brisbane
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed October 17, 2015

For the price, this hotel exceeded my expectations. I'm not sure if I received an upgrade because the hotel was not busy, but the room was very spacious and included good wifi, a comfortable sofa, footstools, giant super king bed, desk and chair, convenient power points, light switch control at the bed, small balcony, block out curtains, in room safe,... More 

Helpful?
1 Thank zappagirl
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking your precious time to share experience on Trip Advisor following your recent stay with us. We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. Your wonderful compliments have been gladly shared with the whole team as such comments will... More 

Nha Trang, Vietnam
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 21, 2015

All round great place to stay from the friendly and helpful staff and buffet breakfast was outstanding highly recommend Alba if in Hue AAA+. Front desk to the cleaners and cooks were so nice and easy😀

Review collected in partnership with this hotel

Helpful?
Thank Bobstar M
GM_Alba, Tổng giám đốc at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to comment on your stay. I appreciate the positive notes about our staff and facilities and we are pleased to hear that we could exceed your expectation. At Alba Spa Hotel, we strive to provide our guest with the best of the hospitality service. We look forward to welcome you back... More 

Taipei, Taiwan
1 review
1 of 5 stars Reviewed August 17, 2015

it's very convenient to go city center and riverside. but due to their dishonest still not recommend. first night: the air con is not working, and manager told us there's no extra room, but he was dis honest,coz booking.com showed there's still 5 room for sale. At last they offer another one bed room but it was a smoking room.... More 

Review collected in partnership with this hotel

Helpful?
Thank selenew557
GM_Alba, General Manager at Alba Hotel, responded to this review

Dear Valued Guest, Thank you for your review of our property following your recent stay. We appreciate your valuable overall feedback of the hotel. Meanwhile, we deeply regret your disappointment over the room standard and the room change did not take place according to your expectation. Please note that you have deal this case with our Receptionist, not with the... More 

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