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Cheaper
Average
Higher
About
4.5
#21 of 177 hotels in Hue
Location
4.4
Cleanliness
4.9
Service
4.8
Value
4.7
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Surrounded by the lush exotic garden, INDOCHINE PALACE has set an outstanding landmark in Hue with new standards of excellence. This world class hotel is designed to appeal to the affluent, up-market leisure and business travellers with excellent facilities offering for MICE (meetings, incentives, conferences, and exhibitions). Its luxuriously appointed rooms are spacious starting from 35sqm, highlighted by its 42-inch plasma television and a new generation open bathroom concept. The cosmetics and toiletries carry the exclusive Indochine Palace fragrance. The graphics on every item in the room, from the matchboxes to the in-room dining, reflect the attention to detail that Indochine Palace has paid to all its services and facilities. Most of these items and many other touches are good keepsakes by which you can remember the Indochine. Should any of these items catch your fancy and you wish to keep them, please contact the Gift shop at L'Arcade for assistance.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Green
Languages Spoken
English, Vietnamese
Location
105A Hung Vuong Street, Hue Vietnam
Name/address in local language
Indochine Palace
2,307 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Praised for its spacious and well-equipped rooms, Indochine Palace delights guests with a blend of colonial elegance and modern amenities, despite some noting minor design issues. The hotel's exceptional service, cleanliness, and convenient location earn rave reviews, with the staff's professionalism standing out.
Travelers enjoy the welcoming atmosphere, underscored by live music and a mix of luxury and style, which some find slightly old-fashioned. The impressive pool and extensive breakfast options contribute to the overall value, making it a popular choice for many.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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How can I even begin to explain how amazing Indochine Palace is, and we traveled all over the world. The Indochine Palace Hué takes high quality, a French colonial style, a service and attention to service and detail to a level that makes you want to lift your own game. The exclusivity and high level service reminds you that you are probably staying and dining amongst the rich and famous, simply the best hotel in Vietnam. It understands elegance and service at the highest level. For us the classic decor, which exudes timeless like in a Parisian Palace, is a huge part of its appeal. Lovers of the modern or quirky may not enjoy the staggering beauty and workmanship that is poured into every fiber of this hotel. However, the view onto the beautiful swimming pool was exquisite. It was splendid in every way. The subtleties that build a room into something resplendent were all there. The fabrics and furniture was sumptuous but not cloying or overdone. One of the things I adored at the Indochine Palace is we were treated beautifully. We stayed in too many expensive hotels where the bottom line and parsimony on the part of the hotel made us lowly guests feel unappreciated and foolish. As expected, the housekeeping and the laundry service were utterly impeccable. Housekeeping to me is often an under-rated quality when hotels are reviewed. Keeping the rooms gleaming, the crisp, delicious linens and sumptuous pillows are delights that materially add to the experience. We have enjoyed a plethora of croissants, pain au chocolat, baguette and other French viennoiserie like if you were in Paris, as the quality is actually the same. Thank you for having great recipes. Every room service order was « parfait »...nothing amiss or cold. We have enjoyed delicious cocktails in the lounge listening the live classic music band performing. Each encounter with reception and the concierge was pleasant and professional and kind. We felt especially very well looked after and from all the staff and the manager. This visit to the Indochine Palace was an indulgent present we gave ourselves for no particular reason.. The bonus, of course, was spending 2 nights in Hue city - an unsurpassable feast for the eyes where The Indochine Palace is a central to that unique experience.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Indochine Palac... H, Director of Operations at Indochine Palace
Responded Feb 4, 2020
Dear Patrickponse, First of all, we would like to take this opportunity to thank you very much for spending your valuable time to share such a very nice comment about Indochine Palace on the TripAdvisor Throughout your review, we are so happy to see that you had an enjoyable stay at our property with “high quality” and simply “the best hotel” in Vietnam. It’s great indeed to see that you “absolutely loved” our adjoining dining room and the room facilities ....,. Especially, thank you to your compliments for the hospitality come from our team showing that their great effort & hard work were recognized. All of your feedback will be shared with the team, as we are certain that it will be a big motivation for us to continuously strive for an excellent service in the coming time. Once again, many thanks for your highly recommendation Indochine Palace. And we are looking forward to serving you next time. Sincerely,
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We stayed at this hotel for 1 night and was very happy. The rooms are lovely and large with great views of the city. We also used the outdoor pool which was ideal and they supplied towels which was handy.
The breakfast was very good with a great selection of local food and western options.
The hotel is a 15 minute walk from the main area of Hue but this wasn’t a problem for us.
The reason I didn’t give 5 star on this review is because whilst using the pool I did feel like we was been watched by a couple of members of staff. I know they want to be attentive but actually just stood nearby watching was uncomfortable.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Indochine Palace Hue, Other at Indochine Palace
Responded Mar 14, 2020
Dear charlied1987, Thank you for taking the time to tell us about your recent visit at Indochine Palace Hue We are excited to know that you have had an enjoyable stay with us and deeply honored on the compliment we have received from you “ lovely room, & great breakfast “”. However, we sincerely apologize for the inconvenience you have experienced regarding the staff service at the pool. The information has been shared to the concerned department and specific training on body language will be reinforce. Again, thank you very much for your constructive feedback and we hope to see you again soon. Sincerely, Director of Operations
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Indochine Palace is a wonderful hotel with warm, welcoming service and exceptionally comfy beds. Loved the glass elevator that looks out over the huge swimming pool. The location is about about a 12-minute walk from the main area with all the restaurants and shops. It's also next door to Big C, so if you need to stock up on snacks or water, that's easy. Would highly recommend this hotel!
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Indochine Palac... H, Director of Operations at Indochine Palace
Responded Jan 16, 2020
Dear lindsay_c_12345, Thank you for taking the time and sharing your experience at Indochine Palace Hue, We are delighted to know that you enjoyed the facilities at our hotel with “exceptional comfy” beds, the elevators glass doors over looking beautiful swimming pool as well as our hospitality has met your expectation. The entire team here is extremely happy to receive your feedback. Your compliments are definitely a motivation for us. Rest assured that we will certainly share your generous words of praise with our team to keep up the good job. One again, thank you very much for your recommendation and looking forward to welcoming you back Sincerely,
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Stayed for 2 nights in late December. The hotel has an imposing silhouette & you instantly feel that you are arriving somewhere special. Check-in was one floor up from where you arrive, but was seamless & the staff very helpful & professional. Our room was a suite, with a large sitting area. The bed was large & comfortable & the bathroom facilities excellent , in particular the deep marble-surround bathtub. There were 2 small balconies which offered a chance of some fresh air
The staff in all areas were professional, polite & helpful. I'm sorry I can't recall his name right now, but the young Concierge was fantastic, a great credit to the hotel.
Breakfast was large & varied & we had dinner one night in the same restaurant. This was the only area I wasn't entirely happy. The food was very good, but the restaurant was not busy at all. The waitress stood about 10 paces away & pounced as soon as it looked like we had read the menu. That was ok, but to pounce again as soon as my wife picked up the last spring roll starter & started trying to clear the plates while we were still eating showed a lack of training. The other courses were much the same - in the waitress's apparent eagerness to have something to do, we felt rushed & uncomfortable. If we had been staying longer we wouldn't have eaten their again & would probably have raised this with management. But a little training will ensure others don't experience this, I hope.
The hotel pool is outdoors & impressive, but was on the cold side during our visit & appeared to be totally unused. A wasted opportunity.
But these quibbles shouldn't detract from what was a very comfortable stay in a quire grand hotel. ( I can barely believe it was ever a Best Western, with no offence to that brand)
Would absolutely recommend for a pleasant stay in a very good location.
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip:High floors are much quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Indochine Palac... H, Director of Operations at Indochine Palace
Responded Jan 16, 2020
Dear Fadenny, Thank you for taking the time to let us know about your experience at Indochine Palace Hue, On behalf of our team at Indochine Palace I would like to take this opportunity to apologize the disappointment of service that you have experienced at our restaurant and send our regrets that thing was not as perfect as it should have been. We would like to inform you that we have taken your comment on the board seriously. Thank you for giving us the opportunity to correct the issues which have been raised in your comments, and we have now followed up and briefed the management and their respective departments; corrective coaching has been commenced. However, it’s good to read the positive feedback that you have mentioned regarding the “helpful & professional staff” at check-in especially, the concierge staff. We also very much appreciate about your comments about our bed room facilities, it was “large and comfortable” Once again, we really appreciate your comments, as we are always striving to improve our services. And we are waiting for another chance to offer you the real memorable stay on your next visit. Sincerely,
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Excellent 3 day stay at the hotel. Good location , large clean rooms and very good breakfast.
The staff are outstanding , friendly , attentive and very helpful .
I initially had weak WiFi in my room , this was resolved via an in room hot spot which was set up within 5 mins of me reporting the issue
Highly recommended
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Indochine Palac... H, Director of Operations at Indochine Palace
Responded Feb 11, 2020
Dear wistyz Many thanks for sending us wonderful feedback for your recent stay at Indochine Palace The team is so happy to hear that you have an enjoyable stay with us. We are very proud of having your praise about the hotel facility with “large and clean” rooms, good breakfast. As well as the hospitality of the team with “outstanding, friendly, attentive and helpful” staff. It is extremely thrilled to see that our great effort & hard work had been recognized. Once again, thank you very much and the whole team of Indochine Palace is looking forward to welcoming you back next time. Sincerely,
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On arrival we were given an upgrade of our room which was a fantastic gesture. Check in was quick and guided to our room very quickly. The room itself was gorgeous. Large bed, with TV, Minibar, Desk. The bathroom was spacious and in the bedroom with sliding partitions which was effective and decorative. There was no bath, but a separate shower cubicle. Like most hotels, it had complimentary water, toothbrushes, toothpaste, shampoo etc. Breakfast was beautiful and spectacular with plenty of choice in a relaxing dining room. Quality of food and drink was well above expectation. The pool was large, with plenty of sun loungers and chairs around for every body, even in high season. The spa area was separate for male and female, with a steam and sauna room. There was a jacuzzi, which unfortunately was empty, this was the only issue we had found with the hotel. The location is perfect, with it only being 15 minutes walk to the nearby local eating places.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Indochine Palace Hue, Other at Indochine Palace
Responded Jul 6, 2023
Dear NWMale12345, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that your experience was a beautiful one. We are thrilled that you enjoyed the fantastic gesture of an upgraded room upon your arrival. It is always our goal to provide exceptional service from the moment our guests check in, and we are glad that the process was quick and efficient for you. Furthermore, appreciate your kind words about our pool area. It's great to hear that you found it spacious and that there were plenty of sun loungers and chairs available even during the high season. We apologize for the inconvenience you experienced with the Jacuzzi being empty in the spa area. However, we offer Steam bath & Sauna complimentary for our entire In-house guest Thank you once again for choosing to stay with us. We greatly appreciate your feedback and look forward to welcoming you back for another beautiful stay in the future. Sincerely,
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During several weeks of travel throughout Vietnam, we stayed at many hotels. Indochine Palace was the best. Our room was large and immaculate, and very comfortable, and it had a nice view of the sunset over Hue. The bountiful breakfast buffet was an adventure in Vietnamese cuisine (and included European/American dishes for those who might not be so adventuresome).
The staff were very attentive to all of our desires. Tam (Christine) was especially helpful; she knows the area well, and gave us many excellent suggestions of places to visit. She also arranged for local transportation for us--everything from a motorcycle to a boat on the Perfume River. By the end of our stay at the Indochine, we felt we had gained a great new friend.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Indochine Palac... H, Director of Operations at Indochine Palace
Responded Feb 11, 2020
Dear RGSRR, Thank you very much for choosing Indochine Palace while you were in Hue, and sharing about your feelings on TripAdvisor We are delighted to know that you had a pleasant and memorable stay with us. It's great to know that you found Indochine Palace was the best hotel throughout your traveling in Viet Nam, the “beautiful breakfast”, the “attentive staff”. Especially, your kind words about Ms. Tam are a big meaningful motivation to her and all of us in the process of bringing the success to Indochine Palace. Once again, many thanks for your stay and we hope to have a chance to welcome you back at Indochine Palace Sincerely,
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The Indochine Palace is palatial when you arrive … the exterior, lobby, reception area and bar. The location was not convenient to the tourist area bars, restaurants and shops. The guest rooms were well appointed and comfortable. The Wi-Fi connection, especially in the guest rooms was spotty and substandard. While the hotel was grand with amenities on paper, it was somewhat disappointing to find the jacuzzi closed, the huge outdoor pool was frigid and not heated and you had to schedule a visit to the sauna so it could be warmed up. An outdoor pool in north-central Vietnam should be heated for the comfort of guests. There were rats wandering the pool area in the evening from the back alley. Yuck! There were areas of the hotel leading to the pool and sauna that were not lit in the evening. Not inviting, comfortable nor safe for guests … management needs to find other ways to reduce costs. The buffet breakfast offered a variety of dishes. However, the coffee was cold and the worst we tasted during our 18 days in Vietnam. There were very few guests staying at this huge hotel. It was weirdly uncomfortable with no one around.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Indochine Palace Hue, Other at Indochine Palace
Responded Mar 27, 2023
Dear Elizabeth D, First of all, thank you very much for letting us know your feelings and your constructive feedback about the recent stay at Indochine Palace Hue It's great to see that you liked the hotel architecture "the rooms were well –appointed and comfortable". At the same time, we are really regretful to know that the Wifi system did not meet your expectation and also your feedback regarding to our pool services, we surely take it into serious consideration and will pass your comment to relevant departments for the possible improvement to make the service better. Again, many thanks for your constructive feedback and we hope the experience will not deter you from choosing to stay at Indochine Palace Hue in the future, and that you will give us the chance to welcome you back. Sincerely,
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Our stay at Indochine in January was a very pleasant experience. Their Guest Relations staff, in particular, Christine, was most attentive to our requests and even anticipates our needs. The hotel has a breakfast buffet that provides a wide variety of food. We ate outside the hotel at Les Jardins de la Carambole restaurant and we highly recommend it for French- Viet fusion food. Viet fusion cuisine, with relaxing atmosphere.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Indochine Palac... H, Director of Operations at Indochine Palace
Responded Jan 29, 2020
Dear Ecar141, Thank you very much for choosing Indochine Palace while you were in Hue, and sharing about your feelings on TripAdvisor We are delighted to know that you had a pleasant and memorable stay with us. It's great to see that you satisfied with the hotel services and really loved “the excellent & attentive staff and our breakfast buffet”. Your kind words about Ms. Christine are a big meaningful motivation to her and all of us in the process of bringing the success to Indochine Palace. Once again, many thanks for your stay and we hope to have a chance to welcome you back at Indochine Palace Sincerely,
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This is a very nice hotel that looks and feels luxurious. The staff are very attentive and friendly. The breakfast is very good with a large assortment of items to meet everyone’s taste. The room we had was very spacious and had a nice view of the pool.
We did find the room design a bit odd though. There is a glass wall that separates the toilet and the shower. The toilet door didn’t completely close and there was no latch do the door.
The sink is outside in the open. What is odd is that there is no mirror by the sink. There are 2 wall size mirrors in the wall but no direct lights for someone to put on makeup or shave. While this all looks spectacular it seems less practice.
The wifi was intermittent and not always available.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Indochine Palace Hue, Other at Indochine Palace
Responded Mar 14, 2020
Dear travellfar, We would like to thank you very much for sharing with us your staying experience at Indochine Palace Hue. It’s a delight to know that you were pleased with our breakfast and the hospitality from our team At the same time, it is a little regret to note your concerns about the lighting and bathroom. We sincerely apologize for the inconvenience it may have caused. Presently, we are in the process of upgrading the rooms. We always assure you that will look into how we can further improve our services and facilities. Thank you for staying with us and look forward to welcoming back in the future. Sincerely, Director of Operations
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Dear GNP1953
Warm greetings from Indochine Palace!
Sorry for late response. We will arrange 2 non-smoking rooms on the 4th - 5th Mar 2019 as per your request.
Please do not hesitate to contact us if you need further assistance.
Sincerely.
Depends on the room booked. If it is deluxe, studio, suite 1 or 2 bedroom, President suite... But I think all the deluxe rooms are pretty much the same layout. They are running a promotion until the end of September for a free room upgrade as available. Check their website. You can also call or email them, they are usually very prompt to reply.
Hue Airport isn’t actually in Hue it’s about 20km from the city. That being said there are taxis that will take you for less than $10USD (about 200,000VND) if you book ahead of time most upscale hotels like the Indochine have a shuttle bus or private car to pick you up.
There are more places to choose from in the Hue area.
PRICE RANGE
$57 - $71 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western premier indochine palace hotel hue
FORMERLY KNOWN AS
BEST WESTERN PREMIER Indochine Palace
LOCATION
VietnamThua Thien - Hue ProvinceHue
NUMBER OF ROOMS
222
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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