Overall a very comfortable stay- very convenient location , wonderful service and staff, would definitely recommend this hotel. Concierge services were very good-volunteered to pack additional baggage , also helped to speak with the driver when my external car agency pickup was delayed . Very polite and courteous staff. Breakfast options can be improved .
We took a quick family long weekend trip to Saigon and Park Hyatt did not disappoint on a follow up visit. They were excellent with my two young children (7 months and 2) and did everything possible to ensure they had a wonderful visit as well. The breakfast buffet on the weekend was wonderful (we didn't have on a week day) including the prosecco and the staff willing to get my food whilst I sat with the kids. We stayed in a suite this time which allowed us the extra space so if you have a family and can manage would highly recommend the larger room option.
The hotel experience is over-rated. I think the room rates are not justified. There are new hotels opening — e.g. Hilton, Mandarin Oriental, etc. It wasn’t a bad experience but only within generic Hyatt Group expectations. I would not stay at this hotel again.
My first visit to the hotel since the pandemic started and I was amazed that the hotel kept its highest standard that it had set when other 5 star hotels are still struggling to recover. With so many returning and familiar guests, the hotel had ample staff to deal with the sudden influx and this goes to show the hotel has good labor planning ahead of the borders reopening. There are signs that staff were adequately trained as they understood guest request at the first asking. The same could not be said at other hotels where you had to explain your request several times before someone can actually understand. Great efforts and wish the hotel can continuously upheld the Park Hyatt standard and do more to delight guests.
I had a wonderful time - The service is amazing. The food at the Hotel is 5 stars - first time in Saigon. Just like any super busy city - lots of motorcycles - which I never see - I didn't realize how big the city really is and how genuine the people are - The Hotel is better than I thought
As expected, not disappointed. Easy check in, great location, helpful staff. I was in need of an early morning (5 AM) taxi for a business meeting, the staff was extremely helpful and double checked the address that I gave them to assure the taxi would drop me off at the right place.
Park Hyatt Saigon was always keep up their standard. staffs well are trained. from house keeper to to Bell's men, from receptionist to concierge. Park Hyatt concierge is help full and experience, always do extra mile to execute demand,Not like the other hotel around there. Thanh is the head of concierge there, ask him for anything if you need help..... but not the money ok!!! As a chain of Hyatt , Park Hyatt always keep up their stand. How ever a new hotel Mandarin Oriental hotel will open soon just about hundreds feet away
I had just finished up 6 nights of vacation at Banyan Tree Lang Co where I had a mixed 5* hotel experience. Came to Saigon for business and stayed at the Park Hyatt for 2 nights. Phenomenal service from the entire staff — from the airport driver, bellman, check-in staff, restaurant staff, spa staff. Rooms were comfortable. Went to Opera for dinner and one of the best Italian meals I’ve had at a hotel outside of Italy. Fantastic location next to many things. Can’t say more good things about this hotel. Will be back again.
I would recommend the Park Hyatt Saigon as a 5 star hotel with 5 star treatment, a really great experience. Lisa Nguyen was wonderful in particular, she really went out to help make our stay a great experience.
the Standard is high and difficult to beat in Vietnam. Besides few minor issues the stay was fantastic and on a very high level. For sure the prices too. When you have the money and look for a great location you are right here.
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