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Norfolk Hotel Saigon

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Traveler (159)
Room & Suite (195)
Dining (39)
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Overview
  • Excellent54%
  • Very good36%
  • Average8%
  • Poor1%
  • Terrible1%
Travelers talk about
“daily fruit”(3 reviews)
“brewing company”(3 reviews)
“sister property”(3 reviews)
Name/address in local language
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
4 Star Hotel
All hotel details
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Reviews (386)
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157
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24
2
5
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LanguageEnglish
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157
101
24
2
5
Show reviews that mention
All reviewsdaily fruitbrewing companysister propertywithin walking distancebusiness tripsmall gymthe entire staffben thanh marketperfect hotelrestaurant staffbreakfast was excellentlittle thingssingle roomconvenient locationgood sizebreakfast selectionthe ground floor
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1 - 5 of 289 reviews
Reviewed 4 days ago via mobile

All staff are attentive, but i would like to specially mention the staff at the breakfast area who ensure we have constant supply of coffee! They communicated well in english. Room was spacious and clean. Only small problem was a slight musky smell in the...More

Thank Jovina W
Response from Luan N, Assistant General Manager at Norfolk Hotel SaigonResponded 2 days ago

Kinh chao Jovina W Thank you very much for supporting our Norfolk hotel and sharing your interesting review on Trip Advisor. We are delighted to read that you had really enjoyed our experience including our fabulous people and convenient location. Your endorsement will highly motivate...More

Reviewed 1 week ago via mobile

Upon entering my hotel room I could smelly stale cigarette smoke and a rather musty odor. I mentioned it to the front desk and they gave me a lovely room that ticked all the boxes. I expected some sort of deodorizer, not a whole new...More

Thank iluv2golf2
Response from Luan N, Assistant General Manager at Norfolk Hotel SaigonResponded 1 week ago

Kinh chao Iluv2golf2, Thank you for sharing your feedback on Tripadvisor. We are pleased to know that you had an enjoyable stay with us. Next time, we make sure that you check in a non-smoking room. Additionally, via Norfolk Group we have special privileges at...More

Reviewed 2 weeks ago

Rooms spacious, clean and well maintained. Dining room staff attentive, observant and very friendly (my experience of the standard throughout hospitality industry in Vietnam) Food of a very high quality. Reception staff friendly and very helpful. Doormen attentive especially during heavy rain with staff getting...More

Thank Allen L
Response from Luan N, Assistant General Manager at Norfolk Hotel SaigonResponded 1 week ago

Kinh chao Allen L, Thank you for sharing your fabulous experience on our great people, service and central location. Wishing you continued safe travel and look forward to welcoming you back on your next trip On behalf of our Norfolk Hotel team

Reviewed 2 weeks ago via mobile

I was so looking forward to a swim at the end of a big day of travel but the Norfolk does not have one! The rooms were clean but the bathroom very small. We had a great view of an adjoining roof but that was...More

Thank Birt1964
Response from Luan N, Assistant General Manager at Norfolk Hotel SaigonResponded 1 week ago

Kinh chao Birt1964, Thank you for sharing your constructive feedback following your recent stay with us. We are always looking for ways to enhance our guest experience, and are looking your specific area of comment. We are sharing the swimming pool with our sister property...More

Reviewed May 11, 2018

Small hotel but big on service. Staff are extra friendly and very helpful especially restaurant and bar staff. Well appointed quaint comfortable rooms. Small but well equipped gym. Spa, sauna, massage is worth a visit. Close to the walking road and central district one with...More

Thank John S
Response from Luan N, Assistant General Manager at Norfolk Hotel SaigonResponded 4 weeks ago

Kinh chao Superb, Thank you very much for selecting our Norfolk Hotel as your residence in Saigon and thank you for taking your time to write your positive review here on Tripadvisor. We are pleased to hear that you have experienced a warm stay with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Business Center with Internet Access
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Details
Price range
$73 - $117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Romantic Hotel in Ho Chi Minh City
#14 Spa Hotel in Ho Chi Minh City
#16 Business Hotel in Ho Chi Minh City
#20 Luxury Hotel in Ho Chi Minh City
Room types
Non-Smoking Rooms
Details
Price range
$73 - $117 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Romantic Hotel in Ho Chi Minh City
#14 Spa Hotel in Ho Chi Minh City
#16 Business Hotel in Ho Chi Minh City
#20 Luxury Hotel in Ho Chi Minh City
Room types
Non-Smoking Rooms
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Traveler (159)
Room & Suite (195)
Dining (39)
Amenities (33)
Business Center & Event Rooms (11)
Questions & Answers
Ask a question
alicefooll
May 20, 2018|
AnswerShow all 3 answers
Response from Janette G | Reviewed this property |
As above. All good for you to stay in same room
0
Votes
fatima s
January 17, 2018|
Answer
Response from RKBH | Reviewed this property |
dear Fatima sorry for the delay. have not been checking my trip advisor. you can contact this gentleman; Ta Quang Danh Assistant Manager
0
Votes
cutter324300
July 25, 2017|
AnswerShow all 2 answers
Response from NorfolkMarcomMGR | Property representative |
Dear Paul, Warmest greetings from Norfolk Saigon Hotel! Your check-in time is quite early so the night of 25th should be booked. We have designated smoking rooms & floors, kindly mention your requests on the reservation... More
0
Votes
Room Tips
"Book hotel frontage with balcony otherwise the rooms overlook old buildings next door."
Read review
"The higher you go the less noise you would have but the noise did not bother us as it was only traffic noise..."
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"Any room is good, you really want a room that is quiet and cool."
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"rooms on north side is good to view i think"
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