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Sheraton Saigon Hotel & Towers

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Sheraton Saigon Hotel & Towers
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1,903 Reviews from our TripAdvisor Community

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Showing 1,458: English reviews
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Reviewed 4 days ago NEW

I recently stayed in this hotel for 3 nights. I chose it since Tauck travel operators use this one for their tours. The old building has not been updated since they opened the hotel it appears. Carpets looked 20 years old. Smoke free rooms are not really smoke free. The management is not helpful when we requested for a room...

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Helpful?
1Thank Paul J
Sheraton Saigon H, Director of Rooms at Sheraton Saigon Hotel & Towers, responded to this review

Dear Paul J, Thank you for valuable and contributing comment. We are very sorry that you have a disappointed experience at our hotel this time. I am pleased to inform you that we are now in the design phase of our hotel renovation. Your comments have been brought to Management Team accordingly in order to improve the service through our...

Singapore
Reviewed 5 days ago NEWvia mobile

Rooms are pretty old design but spacious. Pool ain't that fantastic maybe becoz of the old building design. Overall the event hall is very good. Nice tea break package. Breakfast at the cafe has good variety of choices. Lovely setting. Service is also good all round from all the staff. Amenities are same as all Sheraton chain. Good location in...

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Helpful?
Thank ivanlim88
Sheraton Saigon H, Director of Rooms at Sheraton Saigon Hotel & Towers, responded to this review

Dear ivanlim88, Thank you for staying with us and your time leaving us your kind words. We are glad that you enjoyed our services, food and beverage offerings and was able to take advantage of our central location. We have passed your kind words on to our associates as this will keep encouraging them to do the right thing. We...

Summerside, Canada
Reviewed 1 week ago NEW

Great people make a great hotel. Staff were wonderful. The hotel is little dated but very well kept. The room was fully stocked. Everything about this hotel was wonderful except for the price. The buffet was the best we've seen. We checked out the restaurant, the price for sea food, especially for the lobster, was outrage and unrealistic. Naturally, we...

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Helpful?
Thank remogreen
Canada
Reviewed 1 week ago via mobile

I was here on vacation for several nights and this is an excellent hotel that I highly recommend. From the amazing breakfast buffet, to the well equipped gym, the friendly staff, great location, etc, etc, etc, this is a great hotel. My only minor complaint is that the pool is not heated and is therefore quite cold, even when it...

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Helpful?
Thank Mitchelllafrance
Sheraton Saigon H, Director of Rooms at Sheraton Saigon Hotel & Towers, responded to this review

Dear Mitchellafrance, Thank you very much for choosing to stay with us. It is our honor to learn that your stay was enjoyable in every aspect. Your kind words have been passed to the hotel team, who are all looking forward to welcoming you here again soon. Warm regards, Edwin Pfeil Director of Rooms

canada
Reviewed 1 week ago

This is very good hotel, in an excellent location in the heart of Saigon. Great rooms, fabulous breakfast buffets, and a wonderful Club Lounge. Staff were very attentive, loved our room. Thanks to Scott Hodgetts and his staff for making our first stop in Vietnam excellent and memorable. Only negative comment is that the pool was too cold to enjoy,...

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Helpful?
Thank scratchcat
Sheraton Saigon H, Director of Rooms at Sheraton Saigon Hotel & Towers, responded to this review

Dear scratchcat, It is our pleasure to have you stay with us recently. On behalf of the hotel team, thank you for spending time to leave us such a nice comment on TripAdvisor. We are happy to see that our services have been memorable to you. We hope you enjoy the rest of your Vietnam trip and look forward to...

Reviewed 1 week ago via mobile

Great property. Great location. Good service. Ask for the Tower Wing rooms (they are more modern). Cab fare from airport should be about VND 120,000. Got upgraded to a suite in the tower wing and its humongous. Lovely experience overall.

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Helpful?
Thank Vivekananda N
Sheraton Saigon H, Director of Rooms at Sheraton Saigon Hotel & Towers, responded to this review

Dear Vivekananda N, Thank you for choosing to stay with us at Sheraton Saigon Hotel & Towers, it’s our pleasure to host you here. Thank you for your time leaving us your nice words and definitely these comments will be brought to our team, who will be more than happy to welcome you back more often. Stayed connected and best...

Bangkok, Thailand
Reviewed 1 week ago

All about this hotel is location. It's totally perfect for a traveller to HCMC. But the price is quite high in comparison to any other 5-star hotel in the same area. The equipment is very old so if you are looking for a modern hotel, you should make decision with a different one.

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Helpful?
Thank jonidontcry
Sheraton Saigon H, Director of Rooms at Sheraton Saigon Hotel & Towers, responded to this review

Dear jonidontcry, Thank you for your valuable feedback. We are glad that you have enjoyed our location and thank you a lot for your recommend. We are very happy to announce that we are going to have our room renovation, until all are finished, we hope to welcome you back at an updated Sheraton Saigon soon. Warmest regards, Edwin Pfeil...

Bangkok, Thailand
Reviewed 1 week ago

I went to Sheraton to have lunch and coffee. I planned to spend around 4-5 hours but when I parked my vehicle, the guy asked (in broken English) to pay money now. Well, everywhere in the world including in Saigon, real five star hotel don't charge their customers for parking. Anyhow I paid and had lunch. I went there after...

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Helpful?
Thank Ajarn_Mark
Sheraton Saigon H, EAM – Food & Beverage at Sheraton Saigon Hotel & Towers, responded to this review

Dear Ajarn_Mark, Thank you for valuable and contributing comment. We are very sorry that you have a disappointed experience at our hotel this time, it’s certainly not the kind of service that we always strive to deliver to our clients. Can I please ask you to reach out to us at saigon.sheraton@sheraton.com so that we can address the shortcomings of...

Periana, Spain
Reviewed 2 weeks ago

We stopped at the Sheraton for 2 nights after our river cruise and I had doubts about this place after some not so kind reviews. We were very pleased with our stay. From the door staff, bellhops, reception staff and wait staff, everyone was kind and courteous. Or room was on the 12th floor and was well presented, bathroom beautifully...

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Helpful?
1Thank Mikealpine
Sheraton Saigon H, EAM - Food & Beverage at Sheraton Saigon Hotel & Towers, responded to this review

Dear Mikealpine, Thank you for staying with us at Sheraton Saigon and your time leaving us your valuable feedback. We are glad to hear that you have enjoyed the room and our New Year themed buffet. Your comments regarding the noise and the breakfast will be passed our team and also to our senior leaders to assure that the noise...

Windsor, Canada
Reviewed 3 weeks ago

This is a great hotel with many amenities for the guests who stay in the executive tower. Our stay included free drinks and snacks on the 5th floor every afternoon. The view of the city from our balcony was fantastic. A great place to stay located in the center of the city.

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Helpful?
Thank Omer H
Sheraton Saigon H, EAM - Food & Beverage at Sheraton Saigon Hotel & Towers, responded to this review

Dear Omer H, Thank you for staying with us at Sheraton Saigon. We are happy to hear that you have enjoyed the room and our service at Grand Tower Lounge. We hope to have the chance to host you once again at Sheraton Saigon. Best regards, Secka Libor EAM – Food & Beverage

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
The Lounge
The Lounge
Cuisines: European, Vietnamese, Bar, Cafe, Asian, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Ho Chi Minh City's vibrant business and entertainment district, Sheraton Saigon Hotel & Towers is a heaven of convenience, connecting you with colleagues and friends. Conduct business meetings in style or enjoy the sights and sounds of the city in our central location. ... more   less 

Additional Information about Sheraton Saigon Hotel & Towers

Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Price Range: $150 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Asiatravel.com Holdings, Agoda and Travelocity so you can book your Sheraton Saigon Hotel & Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton
Hotel Style:
#3 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
#19 Spa Hotel in Ho Chi Minh City
#21 Luxury Hotel in Ho Chi Minh City
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Saigon Hotel & Towers staff and other travelers.
15 questions
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Questions? Get answers from Sheraton Saigon Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't ever stay in this hotel and use parking to avoid bitterness”
 of 5 bubbles Ajarn_Mark, 1 week ago | Read review
“The further up you go perhaps the quieter it is”
 of 5 bubbles Mikealpine, 2 weeks ago | Read review
“Our room ticked all the boxes”
 of 5 bubbles johnmK1951PW, 4 weeks ago | Read review
“Stay in the grand tower the other tower rooms need to be upgraded”
 of 5 bubbles shabirm2013, Jan 4, 2017 | Read review
“The higher you go the bettter the views however the sound of CAR horns seems to be never ending.”
 of 5 bubbles 554ianf, Dec 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question