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Vissai Saigon Hotel

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351 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Portland, Oregon
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

This is the fourth time I dropped by and stayed for only one night after a long flight and checked in late after midnight. The welcome service is bad. Check in time was taken so long. The fitness center was closed, I had to request front desk to open. No service at swimming pool, no pool towel was available. I... More 

Helpful?
1 Thank Anh P
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear Anh P, Thank you for supporting us from time to time and for sharing your experience on Tripadvisor. We are sorry to hear the welcome and check-in was not as expected. Hotel industry experts shared that the general amount of time for a check-in should take 2-3 minutes. Our system record showed that your check-in process was shortened thanks... More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I would have given the hotel a 'very good' rating, however, our check-in experience was deplorable. As most travelers to Vietnam will know, there is a law in Vietnam which states that a Vietnamese citizen cannot stay overnight in a room with an non-Vietnamese citizen unless proof of marriage is provided. This info was specifically stated in the email confirmation... More 

Helpful?
1 Thank ScottChiesa
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear ScottChiesa, It was a great pleasure to have you stay with us on your recent visit to Saigon. We are glad you rated our other services as reasonably good and sorry that there was a check-in issue relating to the stipulation of relevant law and probably the expression of the matter. Please note that we put guest satisfaction seriously... More 

Hong Kong, China
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel for two nights. Hotel is located a 10 minute drive from the airport. The taxi counter charged us VND150,000 for a taxi to the hotel. We subsequently found it it should have been about half that on a meter. Rooms are large and reasonably modern. Bathroom has shower, no bath. Bed is firm and pleasant.... More 

Helpful?
Thank Glyn T
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear Glyn T, Thank you for sharing your experience here on Tripadvisor. We are proud to be an airport hotel with convenient moving. We are sorry to hear you were overcharged by the taxi. For your and probably all other guests’ information, big taxi companies have a representative guy at their airport station who will give you a tag upon... More 

Dublin
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I use this hotel regularly when visiting HCM. It is very convenient if you have an early morning flight as the airport is about 10 minutes by taxi. Clean, good facilities, excellent staff and great value.

Review collected in partnership with this hotel

Helpful?
Thank Adrian C
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear jac943, Thank you for reviewing us on Tripadvisor. I would like to express our sincere thanks and appreciation to your on-going support regularly. We are happy that you found us as in a convenient location for transit/early flights and that our hotel is clean, with good facilities, having excellent staff and offering great value. I have shared this to... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We arrived late for an early flight to the airport the next day for one of our group and the rest check out at midday. We had dinner in the restaurant and were forced to pay then as the lady at reception had told restaurant she though we would 'run away without paying' in the morning. Tried to talk to... More 

Helpful?
Thank Janelle R
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear Janelle R, Thank you for taking the time to review us on Tripadvisor. It was a great pleasure to have you stay with us. It came to my attention from your case there was a misunderstanding on the words communication and that as there was no guaranteed deposit made for other hotel services we informed you of paying by... More 

Hanoi, Vietnam
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 16, 2016 via mobile

Great place to be in Ho Chi Minh City! Near the airport, close to the center of the city, very friendly people and comfortable place to rest. Breakfast is a buffet, and the options are quite good.... Our two days stay was nice at vissai. This place is great for vacations or if you have to work and stay in... More 

Helpful?
Thank santiagoenriquez73
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear santiagoenriquez73, It was a great pleasure to have you stay with us ad thank you for your positive review of our hotel on Tripadvisor. It is indeed a very nice encouragement and motivation to keep up with the good work. We do hope to have another opportunity to welcome you back in the near future. Best regards Do Thi... More 

Oxfordshire, England
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 16, 2016

This hotel is comfortable and clean but has quite a dated feel. We were on the 9th floor overlooking a building site where, unfortunately, the site staff operated all night with quite heavy duty machinery. We didn't ask to change rooms and so it would be unfair to blame the hotel for this inconvenience but I would recommend any future... More 

Helpful?
Thank FamilyHem
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear FamilyHem, Thank you for reviewing us on Tripadvisor. We regret that the neighbor building site caused some inconvenience and thank you for understanding for us. We are glad that our staffs were able to help and also would like to thank you for letting us know room for improvement and that the team concerned has been briefed constructively to... More 

Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 5, 2016 via mobile

The hotel is a 4 stars and located closeer to airport than city center, anyway to go to city center it takes 10 to 20 minutes with taxi depending from traffic. The hotel itself has old school style furnitures. Rooms are big with carpet on the floor and dark brown furnitures (i personally do not like at all), bed really... More 

Helpful?
Thank bozerie
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear bozerie, Thank you for spending time writing a detailed review on our hotel. We are happy that our service and staffs were able to help and I personally have shared it to entire team and motivated them to keep it up. Considering the staffs as good assets we invest a great deal in training and developing them so they... More 

State College, Pennsylvania
1 review
5 of 5 stars Reviewed August 3, 2016

Very helpful staff. I had to change my flights several times, so I kept changing my schedules, they responded very quickly to my emails and were very helpful with my questions. The hotel is great, too. Would definitely stay there again.

Review collected in partnership with this hotel

Helpful?
Thank feifeih40
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear feifeih40, It was nice to have you stay with us and thank you for a positive review on Vissai Saigon Hotel. Our first priority is guest satisfaction so it was a great pleasure to be at your service and we are glad our staffs were able to assist you. We would highly appreciate and are thankful to your continued... More 

charlotte
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed August 2, 2016

First thing I noted was its warm in in the hallways and main spaces. But the rooms were nice- My room was on the 8th floor with a large window overlooking the city. Food in the morning was varied and tasty.

Helpful?
Thank HKnewbie2
VissaiSaigon, General Manager at Vissai Saigon Hotel, responded to this review

Dear HKnewbie2, Thank you for your review on Vissai Saigon Hotel. We noted your comment on the warm air upon entering and have ordered the concerned staff to check and adjust it for better feeling. We are glad that you found our room as nice with a large window and the morning food was in a great variety and tasty.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Vissai Saigon is a brand new 4-star hotel with tasteful accommodation and high-end service. This elegant hotel is just 5 minutes aways from Tan Son Nhat International Airport and Tan Binh Exhibition & Convention Center. It is also near White Palace Wedding and Convention Hall and Quan Khu 7 stadium. Commercial buildings and shopping centers are conveniently located nearby. ... more   less 

Additional Information about Vissai Saigon Hotel

Address: 144 Nguyen Van Troi Street | Phu Nhuan District, Ho Chi Minh City 084, Vietnam (Formerly StarCity Saigon Hotel)
Location: Vietnam > Ho Chi Minh City
Price Range: $74 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vissai Saigon Hotel 4*
Number of rooms: 185
Reservation Options:
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Hotel Style:
#31 Business Hotel in Ho Chi Minh City
#33 Family Hotel in Ho Chi Minh City
#37 Romantic Hotel in Ho Chi Minh City
#37 Spa Hotel in Ho Chi Minh City
#44 Luxury Hotel in Ho Chi Minh City
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