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Norfolk Mansion

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Norfolk Mansion
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100 Reviews from our TripAdvisor Community

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Showing 85: English reviews
AbuDhabi
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago NEW via mobile

Nice place. Great location. The property is clean and well appointed. Poor service trying to check out spoilt the whole stay unfortunately. Was kept waiting at reception for 10 minutes before I could start checking out all while my airport transport was waiting. There was then a disagreement over two bottles of water from the mini bar. I'm pretty sure... More 

Helpful?
1 Thank DrDoogong
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Dr. Doogong, Thank you first of all for staying at the Norfolk Mansion very recently. Secondly, I apologize for the action of M. Cuong as his behavior was totally inappropriate and does not reflect our "Guest Services" code of behavior. Our goal is to make our guests happy from the moment they check-in and until after check-out. You are... More 

Taipei, Taiwan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

well the apartments are nice , but staff English is so poor , and service too many rules, I feel like an employee and no like a hotel stayer. Ho Chi Minh has so many good hotels, and wouldn't chose this one. Food very average and internet speed poor

Helpful?
2 Thank achang8888
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Mr. Lin Yien Ting, Thank you for your recent stay at Norfolk Mansion and your review. As an experienced traveler you are, your comments are very important to us. We were quite surprised with your review as it does not reflect our Hotel or the majority of our guest comments / reviews. May I have your e-mail address so... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

We recently stayed 4 nights in a 2 bedroom apt on the 14th floor. While we expected the room to be spacious, after a free upgrade it was in fact enormous, clean as a whistle, great aircon and well-appointed. The location is great, with a very handy convenience store right next door. Free laundry on the 15th floor, very nice... More 

Helpful?
Thank Kerry R
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Kerry R. Thank you very much for your recent stay with us, we were delighted to have you and your family. We always appreciate comments as you are an experienced traveler and we can learn from you based on your happenings at Norfolk Mansion. Our Team is very glad that you enjoyed your stay here and that all went... More 

Hampshire,uk
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago via mobile

Just returned from a 5 night stay here in a 2 bedroom apartment. Couldn't fault it amazing apartment, great facilities, such friendly staff, fab breakfast and great location. Would highly recommend it.

Helpful?
Thank jennyramsey
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Ms. Jenny Ramsey, Thank you very much for choosing to stay at Norfolk Mansion lately and we are very delighted that you were very pleased. As an experienced traveler you are, we are always appreciate comments and suggestions that will help us serve you better upon your next visit with us. The Norfolk Mansion Team wishes you many thanks... More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 6, 2016

Our family recently stayed at Norfolk Mansion. Having stayed at many other Serviced Apartments in HCMC, we found this to be one of the best on offer. Our 1 month stay was met with friendly service (in particular Phuong & Khuong concierge), nothing was a big ask - always had a pleasant welcoming smile. The apartments were clean, facilities were... More 

Helpful?
Thank TranLuu
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Ms. Tran Luu Thank you very much for your feedback about Norfolk Mansion and that you were very delighted with our property, our services, and as well as our staff, especially M. Phuong and M. Khuong. It's been a pleasure to have your family with us and we hope to see you again and / or any of your... More 

London, UK
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 4, 2016

We stayed here in a two bedroom apartment with another family - both families with a toddler in tow. This is not a hotel but more like private apartments with all the facilities of a hotel - including pool, gym , restaurant etc. The apartment we had was clean, with a large living room, balcony and two bedrooms. It catered... More 

Helpful?
Thank Wheatgerm
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2016 via mobile

I've been traveling to Ho Chi Minh City on almost a monthly basis since 1993. I've stayed at practically every hotel and serviced apartment. I personally prefer Norfolk Mansions because of the size of the units, the cleanliness, the personal attention from the staff, the extensive breakfast menu and the location. It's just a 3 minute walk around the corner... More 

Helpful?
1 Thank Bryan C
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear M. Brian C, Thank you very much for your recent stay at Norfolk Mansion and your precious comments on Trip Advisor. Our team is very delighted that you enjoyed our services and facilities. We aim to please and hope to see you very soon again. On behalf of the Norfolk Mansion Team we wish you an excellent week. Yours... More 

Melbourne
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 7, 2016

From the moment our taxi pulled up at reception we knew it was going to be a pleasant stay - all the staff were exceptionally friendly and helpful. Family of 4 - booked a 2 bed apartment - wow - massive unit - 2 bathrooms, 2 huge bedrooms, a kitchen and a lounge/dining/study room that most city dwellers would die... More 

Helpful?
Thank alexkyp
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear M. alexkyp, Thank you very much for your review and Norfolk Mansion Team is very delighted to hear from you and we look forward to your next stay. We also appreciate your feedback in regards to the "warm beer". We have taken immediate action and that problem won't happen again. As of now Housekeeping has a fridge with fresh... More 

A TripAdvisor Member
Reviewed July 16, 2016 via mobile

This is one of the best places we have ever stayed. We are well travelled and have stayed in hotels /apartments several times. It's true to its name; the rooms are spacious and exceptionally clean. The staff were very friend and always helpful, the pool and kids play area are fantastic,including the actual location of the apartments, you can walk... More 

Helpful?
Thank A TripAdvisor Member
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Tripadvisor Member, We are very grateful for your review and delighted that you rate us as one of the best places you’ve ever stayed! We look forward to welcoming you back to Norfolk Mansion when you are next visiting the city. Kind Regards, Shane General Manager More 

Napier, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 9, 2016 via mobile

Our first time to Vietnam and the best decision was to pay a little extra and stay here. Family of 4. Room was huge, modern, and spotless. Beds were firm. Air con and WiFi worked well. Very attentive and professional staff. Very quiet. Was a sanctuary away from the wonderful chaos and heat that is HCMC. The buffet breakfast was... More 

Helpful?
1 Thank Mandy W
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Mandy W, Thank you very much for sharing your experience on Trip Advisor. It’s great you and your family enjoyed your stay with us and found Norfolk Mansion to be “a sanctuary” from the hustle and bustle of Ho Chi Minh City. We hope to see you again for your next Vietnamese adventure! Kind Regards, Shane General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Minibar
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Conveniently located within walking distance to the city center, close to business destinations, famous landmarks, Norfolk Mansion is an oasis for rest and relaxation from the hustle and bustle of city life where you can truly relax and feel at home. ... more   less 

Additional Information about Norfolk Mansion

Address: 17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Price Range: $126 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Norfolk Mansion 5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Norfolk Mansion Hotel Ho Chi Minh City
Hotel Style:
#56 Luxury Hotel in Ho Chi Minh City
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Questions & Answers

Here's what travelers have asked, with answers from Norfolk Mansion staff and other travelers.
1 question
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Questions? Get answers from Norfolk Mansion staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask hotel to clean room”
 of 5 bubbles achang8888, 1 week ago | Read review
“Get higher floors with nice views. Ask for the river view.”
 of 5 bubbles Tammathy, Apr 10, 2016 | Read review
“If travelling with a family, take on the two bedroom suite and lose the kids amidst the huge spaces.”
 of 5 bubbles G6446QLjamieb, Jul 6, 2015 | Read review
“Rooms with balcony facing the hospital (Benh Vien Nhi Dong) have better view.”
 of 5 bubbles dougn569, Jun 30, 2015 | Read review
“Higher rooms would have city views.”
 of 5 bubbles JennJan22, Apr 15, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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