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Norfolk Mansion

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Norfolk Mansion
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89 Reviews from our TripAdvisor Community

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Showing 78: English reviews
Melbourne
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment our taxi pulled up at reception we knew it was going to be a pleasant stay - all the staff were exceptionally friendly and helpful. Family of 4 - booked a 2 bed apartment - wow - massive unit - 2 bathrooms, 2 huge bedrooms, a kitchen and a lounge/dining/study room that most city dwellers would die... More 

Helpful?
Thank alexkyp
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear M. alexkyp, Thank you very much for your review and Norfolk Mansion Team is very delighted to hear from you and we look forward to your next stay. We also appreciate your feedback in regards to the "warm beer". We have taken immediate action and that problem won't happen again. As of now Housekeeping has a fridge with fresh... More 

A TripAdvisor Member
5 of 5 stars Reviewed July 16, 2016 via mobile

This is one of the best places we have ever stayed. We are well travelled and have stayed in hotels /apartments several times. It's true to its name; the rooms are spacious and exceptionally clean. The staff were very friend and always helpful, the pool and kids play area are fantastic,including the actual location of the apartments, you can walk... More 

Helpful?
Thank A TripAdvisor Member
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Tripadvisor Member, We are very grateful for your review and delighted that you rate us as one of the best places you’ve ever stayed! We look forward to welcoming you back to Norfolk Mansion when you are next visiting the city. Kind Regards, Shane General Manager More 

Napier, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 9, 2016 via mobile

Our first time to Vietnam and the best decision was to pay a little extra and stay here. Family of 4. Room was huge, modern, and spotless. Beds were firm. Air con and WiFi worked well. Very attentive and professional staff. Very quiet. Was a sanctuary away from the wonderful chaos and heat that is HCMC. The buffet breakfast was... More 

Helpful?
1 Thank Mandy W
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Mandy W, Thank you very much for sharing your experience on Trip Advisor. It’s great you and your family enjoyed your stay with us and found Norfolk Mansion to be “a sanctuary” from the hustle and bustle of Ho Chi Minh City. We hope to see you again for your next Vietnamese adventure! Kind Regards, Shane General Manager More 

Perth, Australia
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 11, 2016

My partner was sent to Ho Chi Minh City to work for a month and I was lucky enough to go along for two weeks. Both of us can't say enough about this place, it is so well run and such a delight to stay here! So much better than a hotel. We stayed in a 1 bed apartment which... More 

Helpful?
Thank Jenny C
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Jenny C, Thank you for choosing the hospitality of Norfolk Mansion and for taking the time to write a review about your recent experience. It gives us great pleasure to learn that you enjoyed your stay with us – particularly your wonderful comments about the staff who helped to make your stay a memorable one. We look forward to... More 

Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed April 26, 2016

We stayed here for a week in a two bedroom apartment. It was very comfortable and spacious enough for my family of 4. The extras that a standard hotel doesn't offer namely kitchen, washing machine and excellent wifi were all much appreciated. We did not take the breakfast so cannot comment on that. Email communication at booking and before arrival... More 

Helpful?
Thank JodyMo
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear JudyMo, Thank you for sharing your positive comments and generous recommendation of our property. I agree that the extra facilities that we offer compared with a normal hotel do help our guests feel like Norfolk Mansion is their “home away from home” in Ho Chi Minh City. We hope to welcome you and your family back soon! Kind Regards,... More 

Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 20, 2016 via mobile

Well located close to most touristy places. Room spacious, clean & very well appointed. Staff always helpful & mostly good with understanding & speaking English. Chinese restaurant onsite very expensive.

Helpful?
Thank Susan T
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Susan T, Thank you for choosing to stay Norfolk Mansion and for also taking the time to share your experience with Tripadvisor readers. It’s great to read that you found our team friendly and helpful and the apartment spacious and clean. We are also delighted that our location was well suited for your stay. The team at Norfolk Mansion... More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 10, 2016

The apartments here were nice enough and exactly as can be seen in the photos. I would however rate the apartments closer to 4 stars than 5. The apartments were very very clean. What did set the hotel apart was the service as the staff were extremely helpful and always ready to help. Especially Chuong from the front desk who... More 

Helpful?
1 Thank Tammathy
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Tammathy, Thank you for sharing your stay at Norfolk Mansion, we are delighted that you found our staff extremely helpful and always ready to assist. The team at Norfolk Mansion pride themselves in the level of service they provide to our guests. I will be sure to pass on your comments to Mr. Chuong, who I agree does a... More 

Canberra, Australia
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 2, 2016

We recently stayed six nights at the Norfolk Mansion Service Apartments and I have to tell you that it was a truly awesome stay. On all accounts, my wife and I received world class service and hospitality. Our apartment was spacious, homely and very well serviced. We were right in the heart of the city and were within walking distance... More 

Helpful?
1 Thank Sheldon K
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Sheldon K, Thank you for choosing to stay with us at Norfolk Mansion. I’m happy to hear our service standards left a positive impression during your recent stay. Your compliments are a great motivator for the entire team here at Norfolk Mansion, I will be sure to share your feedback with the staff. It was great meeting you and... More 

Ho Chi Minh City, Vietnam
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 27, 2016

We have been staying at Norfolk for almost a month and I can't think of one single complain. The staff has been the highlight, all have tried to serve as best as possible, even when language has been a barrier. Location is very convenient, 5mins away from restaurants, a mall, supermarket, bars, spa, etc. The facilities are very good, nice... More 

Helpful?
Thank cjsegninir
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear cjsegninir, Thank you for your kind words and sharing your experience on Tripadvisor. I am thrilled to learn that you’re enjoying your stay with us and the staff are taking good care of you and your family whilst in residence. We really appreciate your review and your generous endorsement. Kind Regards, Shane General Manager More 

Singapore
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed January 15, 2016 via mobile

Norfolk mansion is conveniently located in the heart of D1 and walking distance to major attractions & nightlife. Convenient location, breakfast & clean rooms make this hotel best in its class. This should be first choice to anyone who wants to enjoy affordable luxury! Rating: 4.5/5

Helpful?
Thank jainnitin1983
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear jainnitin1983, We appreciate you taking the time to post your review on Tripadvisor. Norfolk Mansion is actually the first foreign-investment property recognized by the “Vietnam National Administration of Tourism” as the most luxurious serviced apartments in Ho Chi Minh City – equivalent to a five-star rating. I am pleased you enjoyed our central location and felt we offered good... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Conveniently located within walking distance to the city center, close to business destinations, famous landmarks, Norfolk Mansion is an oasis for rest and relaxation from the hustle and bustle of city life where you can truly relax and feel at home. ... more   less 

Additional Information about Norfolk Mansion

Address: 17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City 70000, Vietnam
Location: Vietnam > Ho Chi Minh City
Price Range: $104 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Norfolk Mansion 5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Norfolk Mansion Hotel Ho Chi Minh City
Hotel Style:
#54 Luxury Hotel in Ho Chi Minh City
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