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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
Oriental Suites Hotel & Spa
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1,104 Reviews from our TripAdvisor Community

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Showing 951: English reviews
Sydney, Australia
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

big clean rooms and great bathrooms friendly and helpful staff central location, walking distance to many attractions, and a fantastic price for a nice hotel, will most certainly stay at this hotel again.

Helpful?
Thank dts76
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Staff treated us like royalty - Alice & Andy were perfect hosts alongside their team of staff. Service was fantastic, prices were great, hotel is clean, quiet, great location in old quarter. walking distance to heaps of history :-)

Helpful?
Thank gnat159
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

we stayed here for our last night in Hanoi and it was lovely. We were upgraded to a junior suite when we arrived which was so nice after a long bus from Sapa. Breakfast was simple nit omelette is tasty. Staff are all so nice. The night market is just outside this hotel every fri/sat but rooms are double glaZed... More 

Helpful?
Thank Vickglenn44
A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW via mobile

We were offered the chance to stay at the Oriental suites newly built hotel O'Gallery Premier nearby.... it was absolutely fabulous . So clean with comfy beds and staff that were so beautiful extremely helpful and gracious. Our trip to Ha long Bay was postponed due to bad weather and they simply took care of everything and rebooked us in... More 

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1 Thank A TripAdvisor Member
Brisbane
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The service we received at this hotel is easily the best we have ever received (including luxury hotels). The attention and care was unbeatable. It definitely contributed to is having a great time in Hanoi. Location is great. We walked to many of the locations we wanted to visit in Hanoi. We visited the Spa twice and were pleased with... More 

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2 Thank Sally R
Berwick upon Tweed, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Customer service was excellent, the best I've ever had at a hotel. They couldn't help enough considering we had to adjust other bookings and flights. Not a bad word to say. Very close to the centre Aswell, within walking distance to plenty of nice coffee shops and cafes.

Helpful?
Thank rhys010
1 review
5 of 5 stars Reviewed 1 week ago via mobile

It didn't feel like a normal hotel stay. It seemed the staff had actual interest in ensuring we had a good experience in Hanoi. They taught us tips and tricks to get around the city. They were extremely helpful and considerate during the entire trip. Would definitely stay there again if I return to Hanoi.

Helpful?
Thank Ben K
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Oriental suites is a fantastic establishment. We were met by smiling faces and complimentary drinks. We were also given details on important cultural expectations and customs (such as crossing a street, which is pretty wild in Vietnam). The rooms were spectacular, the food at the in-house Viet Deli was wonderful, and the spa was fantastic. Overall, I would absolutely recommend... More 

Helpful?
Thank John B
Frankfurt, Germany
2 reviews
5 of 5 stars Reviewed 1 week ago

We booked the "HANOI - HALONG - SAPA - HANOI 6 DAYs - 5 NIGHTs" tour with Oriental Suites and the whole trip was beyond perfection. Oriental Suites planned the whole trip for us down to the last detail. Everything went very smooth and we were constantly surprised by the high level of service the hotel staff offered. Everyone was... More 

Helpful?
Thank julia2904384
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel from 15-17 Aug 16. They upgraded my room. I got room with balcony at 5th floor. Strategically located at the centre of old city hanoi.you can see bunch of shops selling clothes,souvenirs,arts, gold,silver,kids toys, kids clothing, bank, money exchanger on the right and left of the hotel. 2-5mins walking distance to the lake. Hotel is... More 

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3 Thank Catherine N
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Location: Vietnam > Hanoi
Price Range: $51 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#1 Spa Hotel in Hanoi
#1 Luxury Hotel in Hanoi
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#7 Family Hotel in Hanoi
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