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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
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1,112 Reviews from our TripAdvisor Community

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Showing 955: English reviews
Carlisle, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We were only in Hanoi for 2 nights and couldn't have stayed in a better location, only a minute walk to hoan kiem lake and the bustling Hub of old quarter Hanoi. Staff are friendly, professional and speak clear English. We only ate in the restaurant for the breakfast, it fuelled us for the day and offered a selection of... More 

Helpful?
Thank teamjassie
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Really enjoyed our visit here. Great, clean rooms and very nice hotel and staff. Enjoyed the restaurant for dinner, breakfast was quite good as well. Got a free airport shuttle with our stay which was very helpful and the staff were really helpful for making suggestions and helping us with our following visit.

Helpful?
Thank Hannah S
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Jimmy and his team bent over backwards to make us happy as soon as we arrived. They offered us very helpful information about the local area. Pointing out places of interest, Negotiating, crossing busy roads and general security. Also very helpful in securing transfers to and from Halong Bay at a great rate. The staff were so friendly and accomadating... More 

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1 Thank Simon J
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed 2x2 nights at the oriental suites. To put it simple, this is the best hotel we had in all our trip in Asia . For the price, the service is very good( fresh fruit and water every day) breakfast is nice and fresh, tourist information accurate ( they negotiate the taxi for us to the airport). First room... More 

Helpful?
1 Thank Romain M
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

big clean rooms and great bathrooms friendly and helpful staff central location, walking distance to many attractions, and a fantastic price for a nice hotel, will most certainly stay at this hotel again.

Helpful?
1 Thank dts76
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Staff treated us like royalty - Alice & Andy were perfect hosts alongside their team of staff. Service was fantastic, prices were great, hotel is clean, quiet, great location in old quarter. walking distance to heaps of history :-)

Helpful?
1 Thank gnat159
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

we stayed here for our last night in Hanoi and it was lovely. We were upgraded to a junior suite when we arrived which was so nice after a long bus from Sapa. Breakfast was simple nit omelette is tasty. Staff are all so nice. The night market is just outside this hotel every fri/sat but rooms are double glaZed... More 

Helpful?
1 Thank Vickglenn44
A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW via mobile

We were offered the chance to stay at the Oriental suites newly built hotel O'Gallery Premier nearby.... it was absolutely fabulous . So clean with comfy beds and staff that were so beautiful extremely helpful and gracious. Our trip to Ha long Bay was postponed due to bad weather and they simply took care of everything and rebooked us in... More 

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2 Thank A TripAdvisor Member
Brisbane
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The service we received at this hotel is easily the best we have ever received (including luxury hotels). The attention and care was unbeatable. It definitely contributed to is having a great time in Hanoi. Location is great. We walked to many of the locations we wanted to visit in Hanoi. We visited the Spa twice and were pleased with... More 

Helpful?
2 Thank Sally R
Berwick upon Tweed, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Customer service was excellent, the best I've ever had at a hotel. They couldn't help enough considering we had to adjust other bookings and flights. Not a bad word to say. Very close to the centre Aswell, within walking distance to plenty of nice coffee shops and cafes.

Helpful?
1 Thank rhys010
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Location: Vietnam > Hanoi
Price Range: $51 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#2 Luxury Hotel in Hanoi
#2 Spa Hotel in Hanoi
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#7 Family Hotel in Hanoi
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