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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
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1,008 Reviews from our TripAdvisor Community

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Showing 882: English reviews
wanganui
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Have just spent 3 nights at oriental suites. Without doubt the best service hotel we have stayed. This is a boutique hotel in the old quarter and has the best location and very comfortable rooms. From the moment we arrived we were made to feel special. Welcome drinks towels etc.It was my birthday and the family had arranged a surprise... More 

Helpful?
Thank murray c
United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hotel was great and at a fairly reasonable price. Absolutely amazing staff highly personal and attentive, they knew everything about our stay and activities during our time in Hanoi and always went out their way to help us, couldn't recommend this place highly enough, perfect start to our travels. Thanks Oriental Suite!

Helpful?
Thank e_louise31
Munich, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked the hotel initially for 1 night before heading to Halong Bay. The hotel's warm welcome, helpfull staff and comfortable, generous room convinced us to come back to this hotel after our cruise. The location is perfect to discover the central area of Hanoi, with many restaurants, streetfood, cafes, bars, shops and cultural spots within walking distance. The staff... More 

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Thank claud_muc
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Our stay here was just amasing. The location of the hotel is great, and although outside is quite busy our room in the seventh floor was pretty quiet. The staff is outstanding, very helpful and with very good level of English. I highly recommend this hotel to everyone who intend to visit Hanoi :)

Helpful?
Thank CARLOSLONCOMAN
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

Outstanding value for money with the most friendly staff! From the minute we arrived to the moment we left we were really really well looked after! We stayed 9 days and no request was too big or small! The travel desk staff were fantastic and arranged two trips for us! Sunny was a wonderful front desk/ hostess and remembered our... More 

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Thank Nicola R
Fort Lauderdale, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This place is truly amazing. 1) staff super helpful, friendly, and family like. 2) rooms are clean and cool 3) having breakfast included is a plus 4)The welcome drinks and lists of dos/ donts are very refreshing They truly made or trip hassle free. It was like staying at a friends house for the week. The managers: Jenny and Jimmy... More 

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2 Thank GsOnTheMove
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed in this hotel for 3 nights travelling alone. Having read all the reviews, I had high hopes. Location: FANTASTIC! Very central, within walking distance of the lake, the government buildings, the old quarter, the night market and temples. Staff: Every staff member I came into contact with were very polite and said good morning. They were Incredibly helpful... More 

Helpful?
1 Thank claireyup
A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is perfectly positioned in the Old Quarter, so the best of Hanoi is easily accessible on foot. We received impeccable service from start to finish and were given a lovely gift of coffee and coffee pots on our departure. The food in the restaurant was excellent. My suitcase didn't arrive with our flight and the hotel reception took... More 

Helpful?
1 Thank A TripAdvisor Member
Hoi An, Vietnam
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Oriental suits offered a welcoming and cool oasis in the hustle and bustle of the old quarter. Perfectly situated this small intimate hotel was like a home away from home. We went to Halong Bay and returned before heading of to Sapa that night... We were offered a room to shower in before we left, complimentary...The staff were attentive without... More 

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Thank Monty3108
Kortrijk (Belgium)
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I suspect staff members get selected on how kind and friendly they are... They make staying at the hotel such a fine experience. And the staff manager (I think he is the staff manager) is such a wonderful man. Of course, the hotel, location, rooms, breakfast are perfect too... but because of the hospitality it was our favorite hotel out... More 

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1 Thank herman v
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Location: Vietnam > Hanoi
Price Range: $50 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Luxury Hotel in Hanoi
#3 Business Hotel in Hanoi
#3 Spa Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#7 Family Hotel in Hanoi
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