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InterContinental Hanoi Westlake

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5 Tu Hoa street Tay Ho District, Hanoi 10000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$131
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Traveler (3137)
360
Panoramas (12)
Room & Suite (408)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Hanoi Westlake
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#143 of 1,247 hotels in Hanoi
Location
Cleanliness
Service
Value
Travelers' Choice
The InterContinental® Hanoi Westlake is located on the peaceful waters of the largest lake in the city and is adjacent to the famous 800-year-old Golden Lotus (Kim Lien) Pagoda. Ideally situated just minutes from the Old Quarter, the hotel offers a welcome haven from the bustling city center. With the combined comforts of the ever-tranquil West Lake, spacious accommodation, luxurious facilities, and attentive Vietnamese hospitality, guests will soon discover that the InterContinental® Hanoi Westlake is the perfect place to stay, whether traveling for the purposes of business or leisure. Blending Vietnamese grace with understated service and In-the-Know knowledge, Intercontinental® Hanoi Westlake turns a visit to the City of Peace into an unforgettable experience.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Parking
Wifi
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Iron
Minibar
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Lagoon View
Languages Spoken
English, French, Japanese, Korean and 1 more
2839Reviews37Q+A100Room tips
Traveler rating
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Popular mentions
Kien wrote a review May 2021
7 contributions13 helpful votes
Come back to the hotel after several months. Among many 5 stars hotels in Hanoi, the reason I chose to come back here is the location, where I can enjoy the view of the Westlake. Very nice that I got the upgrade when I request at the check-in, then I have a room that has a very good view of the lake. One problem with the room is that the air-con not working well and make the room very hot. After 2 hours, I have to call the hotel to fix the air-con, then after that, the aircon works ok. I also want to try the pool but they have some work at the pool that day so I cannot enjoy the pool. However, the atmosphere of the lake and the view can make this hotel stand out. The reason I voted 5 is that the hotel very nice to upgrade the room for us. Will come back.
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Date of stay: May 2021
Value
Location
Service
1 Helpful vote
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Response from Andrew Davidson, Owner at InterContinental Hanoi Westlake
Responded May 17, 2021
Dear kevin081195, Thank you very much for coming back to InterContinental Hanoi Westlake and for taking the time to share your feedback! I am very happy to know that you enjoyed your room upgrade and that you liked your stay with us overall. My sincere apologies for the AC issue - we will make sure to take that into consideration for your next visit and have better preparation so you could fully enjoy your staycation. kevin081195, thank you again for sending us your constructive feedback so we could improve our service to serve you better. Warmest regards,
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Kien wrote a review Feb 2021
7 contributions13 helpful votes
Glad that I come back to the hotel for the second time. My first stay at this hotel is quite bad that staffs are so rude and do not know how to make customers feel comfortable. I came back after 1 year and the staff greets me so well. Appreciate that. You will love the view from the room, quite líke a mini-resort. Room facilities need a little refurbishment. The food is ok. This hotel used to have the special Sunday Brunch once a month- which I can tell the best buffet in Hanoi, but now they don't have this.
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from Andrew Davidson, Owner at InterContinental Hanoi Westlake
Responded Feb 12, 2021
Dear Kevin081195, We would like to thank you for coming back to stay at InterContinenal Westlake Hanoi and giving us a chance to win back your impression of our hotel. Thank you as well for taking the time to share your experiences during your stay with the TripAdvisor community. Please rest assured that we have noted your comment about room facilities; we take this very seriously and step by step we are working on the renovation project to make sure our guests feel as comfortable as possible during their stay. I am delighted to read that you were impressed with the lovely view from your room and also the improvement in our service quality and guest interaction. Our team always strives to perfect our services and create great memories for our guests, and comment like this is our highest reward. I also appreciate that you gave special mention to our Sunday Brunch and would like to share with you our February highlights: “Dip in the Ocean” – seafood dinner buffet and “Meat Lovers” – lunch buffet on the 26 & 27 February. Please watch out for more events on our Facebook page! I hope we will have the pleasure to welcome you back soon to stay and to enjoy our culinary delights! Warmest regards,
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Shaun T wrote a review Feb 2021
Ho Chi Minh City, Vietnam977 contributions245 helpful votes
Really enjoyed our stay here in a hotel which is able to combine business and pleasure with a magical location. The service was magical as were the standard of the rooms and the views of the lake. The only downside was the Bar area which was lacking some atmosphere. Will stay here again for sure.
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Date of stay: January 2021Trip type: Traveled on business
2 Helpful votes
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Response from Andrew Davidson, Owner at InterContinental Hanoi Westlake
Responded Feb 6, 2021
Dear Tuldge, Thank you very much for staying with us at InterContinental Hanoi Westlake during your recent visit and for your great feedback. The team and I are determined to deliver a great experience to all our guests and I am happy to see that we managed to make you happy during your visit! We really appreciate your special mention to our service and the stunning lake view from the room, as well as your recommendation for our Sunset bar. We are working on new ideas for events and promotions which hopefully will make your visit memorable next time you stay with us. We have certainly enjoyed looking after you and are looking forward to welcoming you back soon! Warmest regards,
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SyamPaulKolli wrote a review Jan 2021
London, United Kingdom67 contributions130 helpful votes
Great service and staff ., always very attentive and polite . Tasty breakfast to accommodate all tastes. Room wasn’t quite up to expectations- seemed a little dated , also being given the room on the bottom floor we were exposed to noisy neighbours returning in the very early hours drunk and very loud .
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Date of stay: December 2020
3 Helpful votes
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Response from Andrew Davidson, Owner at InterContinental Hanoi Westlake
Responded Jan 3, 2021
Dear SyamPaulKolli, Thank you very much for staying with us to celebrate New Year and for sharing your feedback. I was happy to see that you had a positive overall impression of your stay with us - in particular when it comes to your interactions with our team. We want to treat our guests like we would treat friends who are visiting us at home and I am pleased to see that we managed to deliver on our goal during your visit. Please accept my apologies for the issue with the room experience and noise from the neighborhood - the team and I will review our procedures to make sure this does not happen again. Thank you again for staying with us - we have enjoyed looking after you and would love to welcome you again to show you that we have taken your feedback seriously! With best regards, Van Nguyen Executive Assistant
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Phil T wrote a review Oct 2020
New South Wales, Australia53 contributions51 helpful votes
We stayed at this hotel for 2 nights. During our stay the service was poor compared to other 5 star hotels we has stayed at. The hotel is dated and does not do the brand any justice. Outside of our elevator was a bucket and mop the whole length of our stay. It had a sign saying under work but for 2 days it just sat there.
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Andrew Davidson, Owner at InterContinental Hanoi Westlake
Responded Oct 8, 2020
Dear Phil T, Thank you for your recent feedback. We are truly disappointed that we did not meet your expectations during your stay – as we definitely aim much higher to ensure customer satisfaction. This is extremely important for us – and we apologize sincerely that we got it wrong this time. With regards to the bucket on the 5th floor – elevator – yes, we have a leak coming through the ceiling there – from all the recent rain – and we are struggling to find the source and get it resolved once and for all. Point taken and we will try to find a solution. Thank you again for your feedback – we do appreciate it and hope that on your next visit we will be able to restore your faith in our beautiful property. Best regards, Ngoc Pham Personal Assistant to General Manager
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PRICE RANGE
$121 - $187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hanoi westlake hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
318
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Frequently Asked Questions about InterContinental Hanoi Westlake
Which popular attractions are close to InterContinental Hanoi Westlake?
Nearby attractions include Hoa Fashion (0.2 miles), Ca Tru Thang Long (0.1 miles), and Better World (0.2 miles).
What are some of the property amenities at InterContinental Hanoi Westlake?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Hanoi Westlake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Hanoi Westlake?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Hanoi Westlake?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Hanoi Westlake?
Conveniently located restaurants include Oven D'or Restaurant, The Sidewalk Beer & Grill, and Dieu's Cuisine.
Are there opportunities to exercise at InterContinental Hanoi Westlake?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does InterContinental Hanoi Westlake have an airport shuttle?
Yes, InterContinental Hanoi Westlake offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Hanoi Westlake?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Hanoi Westlake offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Hanoi Westlake?
The staff speaks multiple languages, including English, French, Japanese, Vietnamese, and Korean.