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InterContinental Hanoi Westlake

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5 Tu Hoa street Tay Ho District, Hanoi 10000 Vietnam
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Traveler (3135)
360
Panoramas (12)
Room & Suite (391)
Certificate of Excellence

About

#153 of 1,020 hotels in Hanoi
Location
Cleanliness
Service
Value
Certificate of Excellence
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Iron
Minibar
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Lagoon View
Languages Spoken
English, French, Japanese, Korean and 1 more
2,835Reviews36Q+A100Room tips
Traveler rating
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Popular mentions
My husband and I had a wonderful stay at the InterContinental Hanoi Westlake in July of last year. While it is quite hot in July, the hotel is kind enough to help shuttle you around the property on a golf cart to help avoid the heat (which we really appreciated!). The rooms are large and are almost all over top of the west lake which is very unique. The staff was very attentive and the service was great! Would definitely recommend this hotel for a nice stay in Hanoi.
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Response from G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake
Responded 2 weeks ago
Dear RaesRADTravels, Thank you for such great comments about our hotel. My team and I are very pleasure to know that you have a positively impression stay during your visit last year! It has been a great pleasure to have you stay with us Reas, and we thank you very much once again for your wonderful feedback. I wish you safe travels and a wonderful stay again at our hotel in the future! Sincerely, Ngoc Pham Personal Assistant to General Manager
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We were traveling on a group tour and the hotel where we had originally stayed was closed due to guest testing positive for CoVid19. Our tour company relocated us to the Intercontinental. It is a beautiful property and located a short taxi ride from downtown Hanoi. As we were only there for one night we weren't able to take advantage of all the property has to offer, but the staff was fantastic - friendly and welcoming. Our room was spacious with a huge bathroom. If you're traveling to Hanoi, a stay at the Intercontinental would be a real treat. Definitely 5 star across the board!
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Response from G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake
Responded Mar 21, 2020
Dear Russell Gibson, Thank you for your review and sharing with TripAdvisor community ! I am pleased to hear you enjoyed your stay with us and that you feel impressed with our staff. It's something our team takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. During this time, I hope you safe travels and had a good trip back home ! We would be very pleased to welcome you again and thank you for your kind recommendation. Best regards, Ngoc Pham Personal Assistant to General Manager
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+1
We actually stayed at this hotel twice during our Asian trip in February. This is an excellent hotel with great front desk service and support. The restaurant in the hotel had an amazing breakfast buffet and also housed an Italian restaurant. Odynovo Gravel, our travel agent did a wonderful job of booking this hotel and others during our entire trip that took place during the Coronavirus quarantine. All of our hotels had very low occupancy due to no Chinese tourism, thus we ended up in outstanding accommodations and services. This is a perfect hotel to use as it is central to all key tourist sites in Hanoi. I highly recommend this hotel.
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Response from G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake
Responded Mar 14, 2020
Dear nyasnono, Thank you for such great comments about our hotel. It is delight to know that our team has impressed you with our service quality and their genuine, caring attitude. I will make sure our front desk team receives your recognition. At InterContinental Hanoi Westlake we always put our guests’ satisfaction at the center of our continuous improvement program, considering this as our major measurement for all services. I am glad that you had a great stay with us. I hope to welcome you back to InterContinental Hanoi Westlake soon! Best regards, Ngoc Pham Personal Assistant to General Manager
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+1
When my wife & I stayed at this beautiful property there was this mystical mist that covered the lake like a blanket. The weather was a bit surreal but it made our stay that much more relaxing... we loved it! It really is a beautiful property that sits out on the lake! Well appointed HUGE rooms with awesome views of the lake! It has to be the most relaxing place in Hanoi, hands down! :) We were very impressed with the personalised hospitality! Every time we visited the club lounge we were warmly welcomed by the staff and the resident manager always made an effort to come and say hello to us! Great hospitality indeed! Would love to stay here again if we get to visit Hanoi again!
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Response from G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake
Responded Mar 14, 2020
Dear sougood, Thank you very much for your generous review and for sharing “The Gem on the Lake” at InterContinental Hanoi Westlake. While we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive encouraging feedback such as yours, clearly expressing what it is that we are able to deliver. My team and I are very pleasure to know that you have a positively impression stay. Please be assured that I will take the liberty of forwarding your feedback impression & compliments to our Club team members. Thank you very much. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback. I wish you safe travels home and a wonderful stay again at our hotel. Best regards, Ngoc Pham Personal Assistant to General Manager
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I've enjoyed visiting the InterContinental Hanoi Westlake several times now and always find it to be an oasis in the city, perched on the shores of the picturesque West Lake. The rooms are large and well appointed, the Italian restaurants is one of the best in the city, but what truly stands out is the service. The team remember me and my preferences from previous visits and, on my most recent visit, were incredibly helpful in helping change my flight details. Special thanks to Calum Hieu Dinh, Ha Anh Nguyen, and, especially Quang Phan Huu, who went to the airline's office on his personal time to help assist with my flight change. Truly an exceptional property and team.
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Response from G_HotelManager_ICH, Manager at InterContinental Hanoi Westlake
Responded Mar 6, 2020
Dear Mark, Thank you for taking the time to tell us about your experience at InterContinental HANOI WESTLAKE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously provide us a huge encouragement to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental, and if I can be of assistance to you, please contact me directly at Toan.doanthe@ihg.com Sincerely, Doan The Toan Quality Improvement Manager
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Previous
PRICE RANGE
$128 - $211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hanoi westlake hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
318
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Frequently Asked Questions about InterContinental Hanoi Westlake
Which popular attractions are close to InterContinental Hanoi Westlake?
Nearby attractions include Hoa Fashion (0.2 miles), Ca Tru Thang Long (0.1 miles), and Sunset Bar (0.06 miles).
What are some of the property amenities at InterContinental Hanoi Westlake?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Hanoi Westlake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Hanoi Westlake?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Hanoi Westlake?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Hanoi Westlake?
Conveniently located restaurants include The Sidewalk Beer & Grill, Oven D'or Restaurant, and Dieu's Cuisine.
Are there opportunities to exercise at InterContinental Hanoi Westlake?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does InterContinental Hanoi Westlake have an airport shuttle?
Yes, InterContinental Hanoi Westlake offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Hanoi Westlake?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Hanoi Westlake?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental Hanoi Westlake offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.