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InterContinental Hanoi Westlake

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#67 of 553 Hotels in Hanoi
Certificate of Excellence
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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1,935 Reviews from our TripAdvisor Community

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Showing 1,464: English reviews
New Haven, Connecticut
Level Contributor
87 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is a huge complex but needs renovation. It is in the outskirts of the city, you will need a taxi to get to the center and it has way less glamour than other Intercontinental hotels in Asia.

Helpful?
Thank Mercedes C
Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Intercontinental Westlake for 3 nights and had 1 day to explore Hanoi. It's location isn't right in the centre but is only a short cab ride to any of the tourist spots and old town Hanoi. We had an overwater pavilion room which was great, although not so ideal if raining heavily as quite a walk... More 

Helpful?
Thank skimonkey12
Perth, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Firstly, we would like to thank all staff from room service to management for making our six night stay at Westlake so pleasureable. All went out of their way to ensure our stay left us with good memories. In particular, the friendly service we received at the club, where all staff remembered our names, our preferences for coffee and wine... More 

Helpful?
Thank Diana B
Brisbane, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were so grateful to the staff for allowing us to check in at 5am (rather than 3pm) after arriving back from Sapa by train! Wonderful hotel, very luxurious, courteous staff, there is even a speed dial pillow service with a choice of 6 different pillows for the perfect night sleep. The breakfast buffet is unbelievable, I wish I had... More 

Helpful?
Thank kate0488
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear kate0488, Thank you for taking the time to write about your experience at InterContinental Hanoi Westlake. I have passed on your comments to the team about them being able to have a room for you before the normal check-in time of 3pm. We will always try to do this where we can and great to read we were able... More 

Singapore, Singapore
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This property is amazing they have good restaurants with good menu options, welcoming staff and very friendly room service staff.However to our bad luck we didn't have a really memorable stay here. We requested for a superior room with a king bed specifically because my wife had back problem but we were first given a twin bed over water room.... More 

Helpful?
Thank Travelsmartwithme
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear travelsmartwithme, Thank you again for the feedback, we very much appreciate it and take on board your comments. As disappointing as it is to read, it is helpful for us to help the team improve. I apologise for the inconvenience caused to you. I am sorry that your experience with InterContinental Hanoi Westlake was not up to your or... More 

Portsmouth, United Kingdom
Level Contributor
77 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Situated on the West Lake this hotel was a great choice for my three day business visit. The slight downside is that the main shopping and business areas are a 20min taxi ride away but with free wifi for IHG card holders and great value restaurants- especially the buffet this hotel is great for business or tourism. The gym is... More 

Helpful?
Thank JEJ01
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear JEJ01, Thank you for taking the time to make comments about your recent stay with the hotel. I am pleased to read how much you enjoyed the buffet in Cafe de Lac and took some time in our gym. Please let me know if there is anything else that I can assist with. Regards Adam McDonald General Manager More 

Wollongong, Australia
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here at the end of a busy 2 weeks in Vietnam and used it as a base to wind down and relax. The hotel did not disappoint. We enjoyed views across Westlake whilst sipping evening drinks and had a wonderful Club Lounge staff spoil us as we prepared to re-enter the real world. The in room massage was... More 

Helpful?
Thank Grant H
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Grant H, Thanks for the feedback, We appreciate your comments and are pleased you enjoyed your stay. We will work with the team conducting the massage to improve the service to ensure that this does not occur again. I am pleased the team were able to resolve your problem. Please let me know when you intent to return to... More 

Jaipur, India
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great place for drink and dine We will have our next stay at this property lovely interiors friendly staff best samosas and cozy sunset cocktail area to enjoy dance and relax for the lovely evening !! Best swimming pool water mostly warm all the time a best part !! Go if your in hanoi !!

Helpful?
Thank mohitkjain
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear mohitkjain, Thanks for the feedback and your comment about how much you enjoyed your stay with InterContinental Hanoi Westlake. We look forward to welcoming you to the hotel in the near future. Regards Adam McDonald General Manager More 

Leicester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Fantastic hotel, amazing staff, special mention for Hue, great service and attention, lovely room, cocktails at the Sundowner bar, fabulous, nothing too much trouble. Having said that all the service in Vietnam was superb. Taxi ride into town each night was interesting and range of restaurants great, would recommend Cau Go. Loved our stay.

Helpful?
Thank Geraldine B
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Geraldine B, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Kind regards, Trang Nguyen PA to General Manager More 

Nanyuki, Kenya
Level Contributor
11 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

We had a superior room with panoramic view and upgraded to use executive lounge and other benefits which was great and usefull.staff very friendly and helpful.it is in a good location and enjoyed all the trips.

Helpful?
Thank Linda M
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Linda M, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Kind regards, Trang Nguyen PA to General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Free Parking
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $106 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#13 Business Hotel in Hanoi
#13 Luxury Hotel in Hanoi
#28 Family Hotel in Hanoi
#37 Romantic Hotel in Hanoi
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