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InterContinental Hanoi Westlake

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5 Tu Hoa street Tay Ho, Hanoi 10000 Vietnam
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Traveler (3211)
360
Panoramas (12)
Room & Suite (518)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#157 of 1,340 hotels in Hanoi
Location
4.1
Cleanliness
4.5
Service
4.4
Value
4.1
Travelers' Choice
InterContinental Hanoi Westlake is an iconic hotel in the heart of the vibrant district of Tay Ho, offering travelers luxurious guest rooms and bespoke Club InterContinental service. Experience multi-award-winning dining at Saigon restaurant or capture a magnificent sunset at Hanoi's only overwater bar, Sunset Bar. The hotel is minutes away from the city's most alluring attractions, while at the same time offering a peaceful escape in a beautiful and iconic lakeside setting.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Center with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Iron
Minibar
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Lagoon View
Languages Spoken
English, French, Japanese, Korean and 1 more
2876Reviews38Q+A100Room tips
Traveler rating
  • 1,635
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  • 56
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Most Recent
Maurice G wrote a review Nov 15
8 contributions2 helpful votes
AWESOME STAY! I regret not having stayed at the 5-Star Westgate Hotel during my entire duration in Hanoi. My experience exceeded every expectation, unlike other stays that felt short regardless of ratings & reviews. This hotel is centrally located with an abundant size living area (e.g., kitchen, bathroom), along with every conceivable amenity (necessary or not). The hotel cleanliness was flawless, with a comfortable bed that was much needed after 18 days of travel. The pool & jacuzzi floor was amazingly large (w/ life-guard on duty). It also had a very nice sauna & gym. And the customer service/attention!! Everyone we interacted with was outstandingly friendly & helpful but I must recognize Trang & Lien. They not only assisted us with every question/request but were proactive to share their many recommendations (and precautions to take) as we toured the city. Their genuine effort to ensure us a positive experience exceeded any 5-star rating I can possibly write. I too complement the culture the management has cultivated. Without doubt, I will be back. With extreme confidence, I can recommend to stay here when visiting Hanoi. You will not be disappointed!
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ruben wrote a review Nov 12
Phang Nga, Thailand34 contributions34 helpful votes
The hotel itself is what you expect, but I was very impressed by the service. I was asked to complete a questionnaire and suggestions. All the suggestions were implemented within one day. This is what you expect from a 5-star hotel but unfortunately not always done. IC Westlake is the positive exemption
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Davidson, General Manager at InterContinental Hanoi Westlake
Responded 2 weeks ago
Dear RubenS932, Thank you very much for staying with us at InterContinental Hanoi Westlake during your recent visit and for your great feedback. We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am happy to see that we managed to make you happy during your visit! We have certainly enjoyed looking after you and are looking forward to seeing you back with us in Hanoi soon! Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dhoopstick wrote a review Nov 9
Washington DC, District of Columbia71 contributions43 helpful votes
+1
Still a great hotel. Beautiful location, friendly and helpful staff, nice room, very comfortable and clean bed, good shower, good food, great bar. West Lake is a great area. Nice morning walks. Highly recommend staying here . Note it's 15 min to downtown. But Westlake is a really fun area.
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Date of stay: November 2022Trip type: Traveled on business
Room Tip: Just remember at rush hour it can take a long time from downtown to here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Davidson, General Manager at InterContinental Hanoi Westlake
Responded 2 weeks ago
Dear Dhoopstick, Thank you for such great comments about our hotel. It is delight to know that our team has impressed you with our service quality and their genuine, caring attitude. I am glad that you had a great stay with us and hope to welcome you back to InterContinental Hanoi Westlake soon! Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roopa M wrote a review Nov 8
Mumbai, India2 contributions
Get the Lake View rooms.. Paid USD 20 per night extra. Excellent Hotel Staff, restaurants on-the-lake and each with excellent location You can walk around the lake and excellent Veg Breakfast Indian restaurants are just round the corner too..
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Davidson, General Manager at InterContinental Hanoi Westlake
Responded 3 weeks ago
Dear RhmehtaI, Thank you very much for choosing InterContinental Hanoi Westlake during your recent visit and for your great feedback. We are very happy that you enjoyed your time with us - the team and I are determined to deliver a great experience to all our guests and I am happy to see that we managed to make you happy during your visit! We have certainly enjoyed looking after you and are looking forward to seeing you back with us in Hanoi soon. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tann wrote a review Nov 6
2 contributions
Lacto and the concierge team are amazing and accomodating. Nice service, beautiful place. Close to lots of what Hanoi has to offer. Clean room, good selection of booze in-room. Highly recommended. Will be my go to place to stay every time.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Davidson, General Manager at InterContinental Hanoi Westlake
Responded 2 weeks ago
Dear Tanng281, I am very happy to read your great comments that you took the time to share with TripAdvisor community. It is wonderful to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your words definitely made our day and will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again soon Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nonsibisedaliis wrote a review Nov 5
Toronto, Canada203 contributions107 helpful votes
The location, next to and actually on the lake too, is quite spectacular but the rooms (at least the one we stayed in) are very much ready for a reno. It was almost retro-chic with a dial-up receptacle at the desk and a Sony cube clock, and despite some work done in the bathroom, the floors/rug/sliding doors/furniture will welcome a refresh. The room was large, the bed was very comfortable, the noise level from other rooms was negligible, the wi-fi was fast and the welcome and service were excellent. We enjoyed the sunset from the sunset bar but didn't eat at the hotel. The similarly priced Sheraton next door has more modern rooms but not the spectacular setting - we were pleased we had stayed at both.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Davidson, General Manager at InterContinental Hanoi Westlake
Responded 3 weeks ago
Dear Nonsibisedaliis, Thank you for choosing InterContinental Hanoi Westlake and for sharing such detailed comments about our hotel. It is delight to know that we have managed to make your stay really enjoyable; our team are determined to impress you with our service quality and their genuine, caring attitude. We also took note of your feedback regarding the room condition and would like to thank you for your understanding and constructive comments. I'd love to share with you that we are working on a big renovation project for our property including the public space and guest room, with the aim to provide the best experience to our valued guests. We hope that in your future visits, you will be 100% satisfied with us. Once again, we appreciate your kind words and hope to have the chance to welcome you back soon. Warmest regards, Van Nguyen Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ho Phuoc Dat wrote a review Oct 2022
Ho Chi Minh City, Vietnam185 contributions94 helpful votes
I stayed there for 3 nights on my biz trip in Ha Noi. I arrived in mid night but the front desk lady was still very professional to check me in. It was so fast. Room is spacious with great view to the river. This is the only resort - hotel in Ha Noi. I fell so relax during my biz trip there. Breakfast was really good. So many options. I also had diner at the hotel, service is very great, food was tasty. High tea at the hotel is also highly recommend for you to invite your client at Diplomat Lounge. Check out was fast. The front desk gentlemen was so helpful to help me to book a taxi to the airport. Grab seem very hard to book around 17:00 onward :( My suggestion is book hotel car for to make sure you arrive the airport on time. Thank you Intercontinental Westlake Ha Noi for a warm welcome and make my stay became memorable. I will be back. Dat Ho
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Andrew Davidson, General Manager at InterContinental Hanoi Westlake
Responded Oct 24, 2022
Dear Dat Ho, Thank you very much for your most generous review and for sharing your recent stay experience at InterContinental Hanoi Westlake with TripAdvisor community. While we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive encouraging feedback such as yours, clearly expressing what it is that we are able to deliver. My team and I are very pleasure to know that you have a positively impression stay, and that you found a great place for your business trip in Hanoi, the products & services, the InterContinental breakfast buffet are met with your most satisfaction. Please be assured that I will take the liberty of forwarding your feedback impression & compliments to the team. Thank you very much. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback. I wish you safe travels home and many wonderful future stays at our hotel. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SchnTkkr wrote a review Oct 2022
Pune, India147 contributions107 helpful votes
The hotel stands out for its location on the a very quaint part of Westlake in Hanoi and their fantastic service. Aiden at the reception, Tung at the Executive Lounge and Linh at the spa provided an excellence experience. The person who truly stood out was Phuong at the Executive Lounge. She is very mature for her age with excellent people skills. She made our stay very special. The food generally quite good. The gym is well appointed and spacious.
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Davidson, General Manager at InterContinental Hanoi Westlake
Responded Oct 24, 2022
Dear Schn Tkkr, Thank you very much for your trusting InterContinental Hanoi Westlake with your stay and for sharing such wonderful feedback. It is such a big honor to receive encouraging feedback such as yours, clearly expressing what it is that we are able to deliver. My team and I are very pleasure to know that you have a great stay and were very impressed with our professional operation team. Please be assured that I will take the liberty of forwarding your feedback impression & compliments to the team, especially Aiden, Tung, Linh, and Phuong. Thank you very much. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
okpowell55 wrote a review Oct 2022
Kuala Lumpur, Malaysia203 contributions78 helpful votes
I felt really cared for during my stay. The staff went above and beyond expectations to ensure my sense of safety and comfort. There was an unfortunate incident in which I was shortchanged by a cab driver. The Duty Manager, Mr. Trung, contacted the driver and my money was returned that evening. The staff addressed me by name throughout my stay. Really, I cannot say more about how welcome I felt here.
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Date of stay: October 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Davidson, General Manager at InterContinental Hanoi Westlake
Responded Oct 24, 2022
Dear Okpowell55, Thank you for sharing such detailed review of your recent experience at InterContinental Hanoi Westlake. I truly appreciate the time you took to describe your recent experience, along with the compliments to our very professional team. We are sorry about the issue with taxi during your stay, but I am glad to read that our colleague Mr. Trung was helpful to rectify the situation when your encounter the problem. Once again, thank you for your lovely words, we hope to have the chance to welcome you back when you are in Hanoi again. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sharon 지숙 wrote a review Oct 2022
Sydney, Australia32 contributions2 helpful votes
We, a family of 3 stayed for 4 nights to celebrate my son's birthday. The manager Sang emailed me a few days before our arrival if we travel for any occasion. When we arrived, we were welcomed by the manager Sang who said Happy Birthday to my son. This made my son very happy after a long flight. There was a cake with a little teddy bear for my son. You can imagine a big smile on 8 years old's face. Our room faced the pool and lake. The view from the balcony was so beautiful morning through night. We didn't hear any traffic noise from the room. The hotel is old but maintained quite well. It is located in the week lake which is far from the old quarter but we use grab car when we go to the main tourist area. It costs us an average $7-$15 per trip, depending on traffic. We did a morning walk along the lake each morning. There are so more people jogging and cycling than bikes and cars. There are so many cute cafes you can stop and enjoy coffee and juice. The pool was big and clean. There is a pool for little kids too. Breakfast was good, but not amazing. I wish to have more local cuisine. Overall we were satisfied with our stay. If you are an IHG member, I highly recommend Intercon West Lake. They treat members very special. They upgraded my room and check out was 4pm. Pros - Quiet location - Great pool - Beautiful property on the lake - Service Con - A little from the main attractions if you are seeking convenience - Not many local restaurants options within walking distance - We choose 2 twin beds but the bed is quite a single size. Ask for a rollaway bed if you travel with a kid
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Date of stay: October 2022
Location
Cleanliness
Service
Room Tip: Level 4 lake view facing to sunset bar s beautiful and quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Andrew Davidson, General Manager at InterContinental Hanoi Westlake
Responded Oct 3, 2022
Dear Js5004, Thank you for trusting InterContinental Hanoi Westlake for your family trip. We are so honored to contribute a part of the birthday trip experience for your son. We also appreciate you taking your time to share such detailed review with TripAdvisor community, from your arrival and check in to the room, the amenities, views, food, etc along with the compliments to our very professional operation team. We certainly enjoyed looking after of you too and hope that we will have the chance to welcome you and your family back soon. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$142 - $168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hanoi westlake hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
318
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INTERCONTINENTAL HANOI WESTLAKE - Updated 2022 Prices & Hotel Reviews (Vietnam)

Frequently Asked Questions about InterContinental Hanoi Westlake
Which popular attractions are close to InterContinental Hanoi Westlake?
Nearby attractions include Ca Tru Thang Long (0.1 miles), Hoa Fashion (0.2 miles), and Better World (0.2 miles).
What are some of the property amenities at InterContinental Hanoi Westlake?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at InterContinental Hanoi Westlake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Hanoi Westlake?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Hanoi Westlake?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Hanoi Westlake?
Conveniently located restaurants include Oven D'or Restaurant, Hemispheres Steak & Seafood Grill, and Rasm Indian Cuisine.
Are there opportunities to exercise at InterContinental Hanoi Westlake?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does InterContinental Hanoi Westlake have airport transportation?
Yes, InterContinental Hanoi Westlake offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Hanoi Westlake?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Hanoi Westlake offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Hanoi Westlake?
The staff speaks multiple languages, including English, French, Japanese, Vietnamese, and Korean.