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InterContinental Hanoi Westlake

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#65 of 556 Hotels in Hanoi
Certificate of Excellence
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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1,964 Reviews from our TripAdvisor Community

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Showing 1,486: English reviews
Melbourne, Australia
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for a week & on the whole really enjoyed it. We booked executive club rooms & were very happy when we arrived to be upgraded to over water rooms. The rooms were lovely & spacious but are looking a little tired & could do with an update. The executive club lounge was lovely but if the staff... More 

Helpful?
Thank LilyLux70
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We enjoued our stay that we booked back in for additional nigts after visiting Halong Bay. They happily stored our luggage whilst we were in Halong Bay rooms in main hotel are quieter than the ones in the pavilions

Helpful?
1 Thank Rachelle C
Hanoi, Ha Noi, Vietnam
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for just two nights, but it was very enjoyable. The view from the balcony is very nice, the pool is enjoyable and the food is good. Especially the burger that I ordered for lunch was excellent.

Helpful?
Thank Arne_de_Boer
Liverpool
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We thought that we deserved a luxury hotel after our 22+ hour travel from the UK but wanted to make sure that we had enough time to make the most of it, so we flew into Hanoi on the Sunday afternoon, stayed one night in the hustle and bustle of the old town then went for a night in Westlake.... More 

Helpful?
Thank calum83
Greater London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel looks very impressive on the lake and the rooms did not disappoint. My family stayed in a 2 bedroom residence that was very luxurious and had all the amenities you could possibly need. The staff were very friendly and attentive but this hotel is definitely not for the budget conscious.

Helpful?
Thank Kharmen B
Perth, Australia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

after staying for 5 days in the action packed old quarter of Hanoi .we had made a decision to end our holiday in a luxurious 5 star hotel and chose the intercontinental in Hanoi . this beautiful hotel is quietly located on the west lake and offers all the features you would expect from a beautiful pool ,large rooms all... More 

Helpful?
Thank robbiebsting
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Robbiebsting, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Adam McDonald General Manager More 

Copenhagen, Denmark
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Really nice hotel outside Hanoi, has nice pool with both good drinks and food. The staff is helpful and the rooms very luxurious. Small fitness for workout, little small, but has what you need for a good sweat. Relaxing surrounding near the river, and great street kitchens nearby.

Helpful?
Thank Moho1803
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Moho 1803, Thanks for the kind words about your stay with us at InterContinental Hanoi Westlake. We appreciate your ongoing loyalty to InterContinental Brand. Please let me know if there is anything else that I can assist with Regards Adam McDonald General Manager More 

Cyprus
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

You need to experience this exceptional hotel. Our room was so comfortable with its quality bed, we stayed at this luxury hotel at standard prices. ,We ate at sagon restaurant, the Vietnamese restaurant of the hotel and it was so delicious. The staff are friendly an welcoming. Overall perfect hotel

Helpful?
Thank Kemal S
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Kemal S, Thank you for the feedback, we are pleased you enjoyed your stay with us. Great that you dined with us in Saigon, the team do a great job preparing and delivering high quality Vietnamese food. The food from the north is very different from other parts of Vietnam, so great that you were able to enjoy. Please... More 

Hong Kong, China
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is really beautiful, built up directly on the lake. The breakfast is superb too! Rooms are big, clean and the view on the lake is wonderful. To some extent too lovish if you are traveling alone for business. :) Perfect for couples and families. Just one problem. Expensive!

Helpful?
Thank Paolo M
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Paolo M, Thanks for the comments about your recent stay with InterContinental Hanoi Westlake. We are pleased you enjoyed your stay, as you say great buffet breakfast, the largest rooms in Hanoi all with balconies, great views, great design and service to match. I hope you see this as value for money, please let me know if I can... More 

London, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A superb hotel out of the noise and chaos of the Old Qtr, so the pros and cons of the location depends on whether you're staying for business or leisure. Great hospitality skills from the staff,who acknowledged my IHG status on arrival and departure and thanked me for my loyalty to IHG, a nice touch and something that is missing... More 

Helpful?
Thank asiachad
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Asiachad, Thanks for the feedback, we appreciate you taking the time to let us know about your experience. I am please to hear that the Guest relations team were able to show you how important your business is to us. As an IHG rewards member we appreciate your loyalty and status. It really is a great program which opens... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Free Parking
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $114 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Odigeo, Expedia, Hotwire, Travelocity, IHG and Priceline so you can book your InterContinental Hanoi Westlake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#13 Business Hotel in Hanoi
#14 Luxury Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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