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InterContinental Hanoi Westlake

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#67 of 573 Hotels in Hanoi
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InterContinental Hanoi Westlake
InterContinental Hanoi Westlake
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2,045 Reviews from our TripAdvisor Community

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Showing 1,539: English reviews
Naples, Florida
Level Contributor
230 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 3 days ago NEW

We stayed an unfortunate two nights and wished we could have extended our stay. The hotel was impeccable, clean, friendly and comfortable in true Intercontinental fashion. The surroundings around West Lake were amazingly beautiful. We were immediately upgraded due to Spire status which was nice. Room was a corner suite overlooking the lake with a large separate living room and... More 

Helpful?
Thank jmoonesq
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear jmoonesq, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. It is great that you like our our room and that the team looked after you. Regarding the room service, your... More 

Wollongong, Australia
Level Contributor
144 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 3 days ago NEW

This is a very flash 5 star ? hotel. Rooms are spacious. The one we had on level 5 was very well maintained and clean and had a great view over the lake. The bathroom was huge with an excellent shower. The WiFi was free but a little on the slow side. Breakfasts were buffet style and excellent. Staff were... More 

Helpful?
Thank Dodger52
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Dodger52, Thank you for choosing InterContinental Hanoi Westlake. It is great to hear that you enjoyed the wonderful view of Westlake thanks to our unique location, as well as the sumptuous breakfast and our genuinely caring team. I am looking forward to welcoming you back in the near future. Kind regards, Trang Nguyen PA to General Manager More 

Seattle, Washington
Level Contributor
5 reviews
4 hotel reviews
Reviewed 4 days ago NEW

We stayed at the Intercontinental back in April 2016. We genuinely enjoyed our stay at this lovely hotel. The layout of the property and its surroundings (right on the lake) are breathtaking. The rooms are modern yet recall a local charm, and the amenities (gym, restaurants) are superb. Every morning we were treated to local fisherman on their boats catching... More 

Helpful?
Thank Chi H
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Chi H, Thank you for your comment from your recent stay with us. I am very glad to know you had a great experience during your stay at InterContinental Hanoi Westlake. We hope to have opportunities to serving again soon. Kind regards, Trang Nguyen PA to General Manager More 

Gurgaon
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 days ago NEW

Intercon Westlake Hanoi is a lovely oasis in the midst of a noisy city. Its actually on the bank of a lake (Though not all rooms are overlooking the lake). There are lovely views of the lake from the bar and they have nice sitting areas on the bank of the lake. The room is standard intercontinental quality and has... More 

Helpful?
Thank kedarvashi
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear kedarvashi, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. Kind regards, Trang Nguyen PA to General Manager More 

Zurich, Switzerland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago NEW

Stayed in this hotel for one week on vacation. Our visit was most welcoming and the service was consistently excellent. The breakfast buffet was outstanding with a wide variety of dishes to choose from, Vietnamese; European; Japanese; Korean. Was simply a wonder way to start the day! Our suite was fabulous with a beautiful view of West Lake. Service was... More 

Helpful?
Thank Monique M
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Monique M, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. It is great that you like our breakfast and our service. We hope to welcome you back soon. Kind regards,... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

Our room was spacious and clean with lots of natural light from windows on two walls. Our room was located in one of the pavilions built overtop the lake. The balcony was also spacious, and was a very peaceful place in the morning, sitting in very comfy chairs gazing over the water. Service was excellent. All staff, even the gardeners,... More 

Helpful?
Thank Bekasoo
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Bekasoo, Thank you for your comment from your recent stay with us. I am very glad to know you had a great experience during your stay at InterContinental Hanoi Westlake. We hope to have opportunities to serving again soon. Kind regards, Trang Nguyen PA to General Manager More 

Hong Kong, China
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 week ago via mobile

We had a wonderful time here. The staff gave us an exceptional welcome and remained lovely throughout. The car arranged to collect us was great with lots of attention. Our room, a suite was lovely and very very spacious. It was quiet and relaxing. We ate in the hotel and enjoyed it. Breakfast was great and we enjoyed the club... More 

Helpful?
Thank Messenger Marshall
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Marshall, Thank you for recommending InterContinental Hanoi Westlake. Your comments really encourage me and my team. I am very proud that my team has made memorable for you by our excellent and personalized service. I look forward to welcoming you back in the near future. Kind regards, Trang Nguyen PA to General Manager More 

UK
Level Contributor
123 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 1 week ago

Recently departed from Intercontinental Westlake, after a 5 night stay. The hotel is a resort type hotel, built within the city, which is quite unique, and I don't think that there is another hotel like this in the city. The hotel has a very grand entrance and the concierge is very helpful, taking your luggage from you, and taking you... More 

Helpful?
2 Thank aw2010
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear aw2010, Thank you for your feedback. It is a great pleasure to know that you enjoy staying with us. I am glad you enjoyed the unique resort feel that InterContinental Hanoi Westlake provides – away from the hustle and bustle of Hanoi. We value all comments from our guests both good and still not good things. I will share... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

I've stayed in this hotel many times and it always lives up to my expectations. The staff are really helpful and friendly - they always go out of their way to make me feel welcome and valued, and I always feel nothing is too much trouble for them. Rooms are gorgeous - particularly if you have a room over the... More 

Helpful?
1 Thank James J
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear James J, Thank you for recommending InterContinental Hanoi Westlake. Your comments really encourage me and my team. I am very proud that my team has made memorable for you by our excellent and personalized service. I look forward to welcoming you back in the near future. Kind regards, Trang Nguyen PA to General Manager More 

Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Always enjoy coming to this hotel in all my visits to Hanoi. This time around my visit was more than 6 months ago. Noticed some changes but most disappointing was the Pho I had at the cafe when I arrived in the afternoon. I was served chicken pho of which half of the chicken are pure fats. Had the same... More 

Helpful?
Thank Wei K
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 

Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $106 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Reservation Options:
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#13 Business Hotel in Hanoi
#16 Luxury Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travelers have asked, with answers from InterContinental Hanoi Westlake staff and other travelers.
15 questions
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Questions? Get answers from InterContinental Hanoi Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I'd avoid the lower floors as you can see in from the opposite roadside which is a little higher.”
 of 5 bubbles jmoonesq, 3 days ago | Read review
“If you can, try to get one of the rooms out on the water. Lovely balcony and serene views of Hanoi.”
 of 5 bubbles Oriental_boy, 4 days ago | Read review
“Had the Suite - Room 302 was Lovely.”
 of 5 bubbles moniquem524, 1 week ago | Read review
“I would suggest a room in one of the pavilions with a lake view”
 of 5 bubbles aw2010, 1 week ago | Read review
“Choose a room on the lake if possible or get a Club room.”
 of 5 bubbles 276jamesj, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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