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Heart Hotel

#79 of 548 Hotels in Hanoi
Certificate of Excellence
11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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Heart Hotel
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212 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Hanoi, Vietnam
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Very good location, right in the hub of most of the tourists attractions. Excellent value for money. The breakfast, which is included, is freshly cooked and very tasty. There is a choice of western or local food. The staff are very friendly and helpful. The rooms are medium sized, comfortable and well kept. All rooms have aircon. The bathrooms are... More 

Helpful?
Thank maljah
Vietnam
1 review
5 of 5 stars Reviewed 4 days ago NEW

We arrived with only one night booked in Vietnam, they helped so much with a trip to sapa and harlong bay which we're both fantastic and then allowed use to use a shower before our overnight train to hue. I would definitely recommend this hotel to anyone, lovely rooms staff were very friendly and helpful.

Helpful?
Thank gemmawatson25
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Both of the hotels are very nice, very central, and definately worth the price, the rooms with balcony gives you a wonderful feel of the town. The staff are extreemly helpfull, and will cater to all your needs. This hotel made a brillant base for our first week in Vietnam, and we can definately recomend this hotel

Helpful?
Thank perma47
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed two nights in a lovely room. Air conditioner was a life saver in Hanoi as the heat index was 120 degrees F! Staff very helpful organizing taxi ride to/from airport. Basic breakfast included = eggs, baguette, cereal, omelette, fresh fruits.

Helpful?
Thank gregchando12
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Clean, friendly and in a good location, close to everything. Staff were very helpful and the included breakfast was great too. Stayed in both a standard and duluxe room and both were very comfortable. Worth the price for sure

Helpful?
1 Thank Patrick D
Bunbury WA
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located in the heart of the Old Quarter of Hanoi, The Heart Hotel is the perfect base for exploring this lovely city. It is budget, about $35 Aussie per night, but it is clean, quiet and comfortable. The staff are friendly and very helpful. Ask for a lake view room, the one on the 5th floor is great. Seconds away... More 

Helpful?
1 Thank Woodview103
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for two nights during our time in Hanoi and I must say this place has great rooms, is well located just next to the lake and only a very short walk to the main hustle and bustle of old quarter. The staff at the hotel were extremely friendly and helpful throughout our stay recommending and organising a... More 

Helpful?
1 Thank Dylan B
Newport, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Had a lovely stay at this hotel. Staff were SO friendly and lovely! Room was nice and clean with a good shower with hot water. Also had a bath which is a nice option. The bed was really comfortable! Finally had a soft bed to sleep in...had forgotten what that was like! Would highly recommend staying here, I'll be staying... More 

Helpful?
1 Thank 27091248
Santander
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I had a lovely stay at the heart. I arrived in Hanoi as my first stop in Vietnam and it is an amazing city but quite chaotic and the heart staff assisted me at every opportunity as I built confidence navigating the city. They helped me find a tailor, book tours to sapa, halong bay, and Hanoi food tour. All... More 

Helpful?
1 Thank YoQuieroTB
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

clean rooms, breakfast good, and a terrific location used hotel while going to Sapa and Halong Bay staff very friendly and helpful an older hotel but clean and friendly had an early start to airport were given a packed breakfast which we really appreciated many thanks to M.Henry and all staff , also Mr.Henry booked our Halong Bay Oasis cruise... More 

Helpful?
1 Thank us2terrys
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 

Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $20 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heart Hotel 2*
Number of rooms: 28
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