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Heart Hotel

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#86 of 552 Hotels in Hanoi
Certificate of Excellence
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Heart Hotel
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220 Reviews from our TripAdvisor Community

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Showing 177: English reviews
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel 9 years ago when adopting our daughter so staying there on our return trip just seemed appropriate. Everything was just as we remembered it - good, clean, spacious rooms, friendly and helpful staff, a good breakfast with plenty of choices (eggs, fruit, yogurt, pho, juices, etc) and great location near the Hoan Kiem Lake. We... More 

Helpful?
Thank JULIE B
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Let me start by saying this is a fantastic hotel. The staff was super kind to us and very helpful in anyway. They helped with transport to other cities, had a great choice of breakfast, room was clean and had lots of room for the price. They helped us find food and sights around the town. And they offered pick... More 

Helpful?
1 Thank Matthew G
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Staying at this hotel really made the trip for us. Although I have traveled a lot, I found traveling in Vietnam to be challenging for me, a bit chaotic. The staff at the Heart Hotel made my stay so much easier and more pleasant, making sure we had all the arrangements we needed and suggesting tours, transportation. The low price... More 

Helpful?
1 Thank Replicon
Mumbai, Maharashtra, India
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is a cute little one, located just off the main road beside the Hoan Kiem lake, the most visited area in Hanoi. The room was really spacious, we had more than adequate space for 3 adults. The staff was very friendly, and welcoming. They helped us with all the information that we asked for regarding sightseeing; also allowed... More 

Helpful?
1 Thank Saurajit D
Moscow, Russia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked a lake view room for two nights during my stay in Hanoi and Ha Long bay. The location is right off Hoan Kiem lake in the heart of the Old Quarter - most of the attractions are walkable and the mausoleum area is a 10 min cab ride away. The lake view room had a little balcony, which... More 

Helpful?
1 Thank Yulia B
Birmingham, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I have been solo backpacking Asia for four months and unfortunately was involved in a motorbike accident that had me off of my feet for two weeks. I checked into heart hotel to recover and have been completely blown away by the staff and their willingness to go out of their way to help me. From bringing me all my... More 

Helpful?
1 Thank J L L P E
Beijing, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A really great choice for your stay in Hanoi. The rooms are basic but clean, the breakfast is delicious. The staff couldn't be more helpful either. It was my daughters 8th birthday while we were there and the staff surprised us by buying her a cake, along with candles and a doll as a gift. They truely made celebrating her... More 

Helpful?
1 Thank JVan2016
Vietnam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We arrived with only one night booked in Vietnam, they helped so much with a trip to sapa and harlong bay which we're both fantastic and then allowed use to use a shower before our overnight train to hue. I would definitely recommend this hotel to anyone, lovely rooms staff were very friendly and helpful.

Helpful?
1 Thank gemmawatson25
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 16, 2016 via mobile

Both of the hotels are very nice, very central, and definately worth the price, the rooms with balcony gives you a wonderful feel of the town. The staff are extreemly helpfull, and will cater to all your needs. This hotel made a brillant base for our first week in Vietnam, and we can definately recomend this hotel

Helpful?
1 Thank perma47
Boston, Massachusetts
1 review
5 of 5 stars Reviewed July 14, 2016 via mobile

Stayed two nights in a lovely room. Air conditioner was a life saver in Hanoi as the heat index was 120 degrees F! Staff very helpful organizing taxi ride to/from airport. Basic breakfast included = eggs, baguette, cereal, omelette, fresh fruits.

Helpful?
Thank gregchando12
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 

Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $21 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heart Hotel 2*
Number of rooms: 28
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