We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heart Hotel

11B Hang Hanh Hoan Kiem, Hanoi 10000 Vietnam
View all 10 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (81)
Room & Suite (42)
Pool & Beach (3)


#152 of 1,105 hotels in Hanoi
2020 Travelers' Choice Best of the Best
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided.
Read more
Full view
Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Airport transportation
Fax / photocopying
Baggage storage
24-hour front desk
Breakfast buffet
Special diet menus
Car hire
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private balcony
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Centrally Located
Languages Spoken
English, Vietnamese
329Reviews4Q+A62Room tips
Traveler rating
  • 186
  • 101
  • 32
  • 3
  • 7
Time of year
Traveler type
  • More
Selected filters
  • Filter
  • English
Popular mentions
droo-berry wrote a review Jan 2020
Sydney, Australia124 contributions21 helpful votes
It was our 2nd time to spend New Year's at Hanoi and Heart Hotel was the perfect location. The hotel was close to the Hoan Kienm lake, St. Joseph's Cathedral, wonderful coffee shops and restaurants as well as shopping places. The room was spacious, clean and comfortable. And although the air-conditioner did not really cool the room well, we were provided with an electric fan. Michael and the rest of the staff were very accommodating. We will definitely be back to spend another New Year's at Heart Hotel.
Read more
Date of stay: December 2019
Room Tip: Higher floors have better views
See more room tips
Roz B wrote a review Nov 2019
Williams, Australia39 contributions5 helpful votes
We chose the Heart hotel because of location and value. It was quite clean, very comfortable, excellent hot water. Great air con. The staff were just lovely and extremely accommodating. We were able to walk to just about everywhere and the Hop on Hop off city tour bus was just across the square. The road around the lake is closed during the weekend and the area becomes a hive of entertainment. You could her the music but it wasn't loud enough to be a problem after a busy day. We really enjoyed our stay.
Read more
Date of stay: November 2019
Sleep Quality
Room Tip: Our room 602 had an excellent view of the lake,
See more room tips
Sue S wrote a review Nov 2019
Burlington, Vermont24 contributions12 helpful votes
The only problem is that my stay here had to come to an end when I returned home. Such a sweet, sweet staff and rooms of great comfort. Of course, you can’t beat the location; it’s the best in all of Hanoi. What’s not apparent though is the really wonderful service of helping to arrange tours and internal travel. Plus, the loyal and friendly staff, who add so much value! Plan to come again, and would not consider staying anywhere other than the HEART HOTEL.
Read more
Date of stay: November 2019Trip type: Traveled solo
pln483 wrote a review Nov 2019
Central Point, Oregon3 contributions1 helpful vote
We stayed here for a few nights and then returned again. Michael took good care of us from our initial arrival, handling driver pick up from the airport to arranging our trips to Halong Bay, Sapa etc.
Read more
Date of stay: October 2019
Sleep Quality
Room Tip: Noise level average to loud during busy times...
See more room tips
JesfromVT wrote a review Jul 2019
12 contributions3 helpful votes
We stayed at Heart Hotel off and on for 3 weeks in July 2019. Everything was wonderful. Mr. Micheal arranged tours for us in Sapa and Ha Long. His arrangements were flawless! We had such a great time in Vietnam because of the support provided by Mr. Michael and the Heart Hotel staff! Highly recommend this place to stay and to arrange tours.
Read more
Date of stay: July 2019Trip type: Traveled with family
1 Helpful vote
$20 - $31 (Based on Average Rates for a Standard Room)
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Heart Hotel
Which popular attractions are close to Heart Hotel?
Nearby attractions include Lake of the Restored Sword (Hoan Kiem Lake) (0.2 miles), Thang Long Water Puppet (0.2 miles), and Tired City Bao Khanh (0.07 miles).
What are some of the property amenities at Heart Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and airport transportation.
Which room amenities are available at Heart Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Heart Hotel?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Heart Hotel?
Conveniently located restaurants include Essence Restaurant, Hoang Cuisine, and Dream Beans Coffee.
Does Heart Hotel have an airport shuttle?
Yes, Heart Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Heart Hotel located near the city center?
Yes, it is 0.1 miles away from the center of Hanoi.
Are any cleaning services offered at Heart Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Heart Hotel?
The staff speaks multiple languages, including English and Vietnamese.
Are there any historical sites close to Heart Hotel?
Many travelers enjoy visiting Temple of Literature & National University (1.1 miles), Hoa Lo Prison (0.5 miles), and Presidential Palace Historical Site (1.2 miles).
Does Heart Hotel have any great views?
Yes, guests often enjoy the lake view available here.