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Phung Hung Hotel

2D Duong Thanh, Hoan Kiem, Hanoi, Vietnam
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6 Reviews from our TripAdvisor Community

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Showing 2: English reviews
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3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 7, 2016

I warn you against booking this hotel as they do not honor bookings made. We arrived ready to check in and showed the man behind the desk our booking. We had it on paper and on our mobiles. They just told us there was no booking with them and we would have to pay again to stay there.

The booking was made through hotels.com. Luckily they were understanding and gave us the money back. This didn't help us on the day when we were left stranded without a hotel.

Really wrecked the whole trip. They were rude to us and would not even discuss this with us - they just asked us to leave if we wouldn't pay again to stay there,
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1 Thank Gemmapass
Nottinghamshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 10, 2016 via mobile

After travelling arriving at 10pm we were looking for the Mai Hotel which we had booked and prepaid for upfront a month before arriving. A hotel that had a 4 blob trip advisor rating.
After trailing around the area we walked into the Phung Hung Hotel, in the exact location of where our hotel should be, to be told the hotel had changed it's name. Thanks for telling customers who prebooked.
After 20 minutes back and forth with the guy on reception trying to charge us 500,000 vnd for a room we showed him our booking on the internet and eventually made way to our 4th floor room. The room was literally shaking from the bass noise coming from the nightclub next door...we eventually drifted off about 2am.
The next morning check out was worse than check in. After repeating the process with the receptionist who tried to charge us 700,000vnd (don't know where she got the extra 200k from) we showed her our booking, sent it to her, and after she made numerous phone calls we eventually...
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1 Thank Dan F

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Phung Hung Hotel

Address: 2D Duong Thanh, Hoan Kiem, Hanoi, Vietnam
Location: Vietnam > Hanoi
Price Range: $23 - $57 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Phung Hung Hotel 3.5*
Number of rooms: 56
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