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Somerset Grand Hanoi

#102 of 537 Hotels in Hanoi
Certificate of Excellence
49 Hai Ba Trung St, Hanoi 10000, Vietnam
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1 room 1 adult
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Somerset Grand Hanoi
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378 Reviews from our TripAdvisor Community

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Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was there in Dec 2015 with my extended family and we booked a 3-bedroom apartment. The settings in the apartment, including the lighting and furnishing, made us felt very homely and a cosy place to spend the 2 nights. The apartment was very clean and tidy. Furnishing is also of high quality. Kitchen is also fully equipped with necessary... More 

Helpful?
Thank HY T
Livingston, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Somerset is the place to be if you want the freedom to self cater and a bit of space with added luxury of gym, pool and all the shops and restaurants you can think of within a radius of half a Km. There are loads of tours that can be arranged from the lobby and the flats/apartments are serviced each... More 

Helpful?
Thank JEMac65
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Somerset Grand in early Dec. We are a family of 4 with kids aged 11 and 5. We booked a 2 bed apartment. We had a few issues checking in but the front desk were great and very responsive The gym was excellent and the apartment clean, spacious and well suited to a family of 4.... More 

Helpful?
Thank Catherinetravelwidel
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Catherinetravelwidel Thank you very much for taking the time to share your impression of Somerset Grand Hanoi on TripAdvisor. I am very happy to hear that you and your family enjoyed the apartment, facilities and our service. Our tenant, Jaspas restaurant is a popular restaurant in Hanoi and I am glad to hear that you are a happy customer!... More 

Bengaluru (Bangalore), India
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our family of 6+infant stayed for a week here as we were vacationing in Hanoi and Halong bay. Overall the experience was great! We stayed in the 3-bedroom service apartment. The rooms were clean, the carpets were clean and well maintained, the bathrooms were clean and the kitchen had good microwave oven and refrigerator. The staff was also very courteous... More 

Helpful?
Thank AdTravels10
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear AdTravels10 Thank you so much for your wonderful reviews on TripAdvisor. I am very happy to learn that you and your family had a great stay at Somerset Grand Hanoi. Thank you indeed for your positive reviews on the apartment, standard of cleanliness and service. I am sorry you had issues at the check in that may affect your... More 

Ho Chi Minh City, Vietnam
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

We booked a two bedroom apartment at Somerset Grand Hanoi for three adults (me, my husband and my daughter). I would say it's a rather good value for money if you need accommodation for group of three and more. This building has a great location, very close to Hanoi's old quarter, basically one can walk to many places of interests... More 

Helpful?
Thank Q D
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Q D Thank you for taking the time to share your stay experience with us on TripAdvisor. I am happy to hear that you and your family had an enjoyable stay despite some lapses. I would like to apologize profusely that there was an oversight of our housekeeping in setting up the tissue box in the apartment. Our Guest... More 

Quezon City, Philippines
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We got a three bedroom apartment and it was generally clean and well-kept despite the obvious age of the hotel. While the two main bedrooms were spacious enough, I feel like the room they used for the twin beds were a bit on the small side, with barely enough room for movement once you factor in suitcases. I guess it... More 

Helpful?
Thank Nadia323
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Nadia323 Thank you so much for taking the time to share your stay experience of your recent stay to Somerset Grand Hanoi on TripAdvisor! I am very happy to hear about your compliments on our well-kept and spacious apartment, facilities and strategic location. I am sorry to hear that you experienced some delay in getting taxi which is usually... More 

Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I stayed in a 2 bedroom apartment which was spacious and clean. The breakfast buffet spread was huge too. The staff were helpful in giving us recommendations for places to eat as well as directions on how to get there. Overall, it was a pleasant stay and I would definitely stay here again!

Helpful?
1 Thank pjeslyn
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear pjeslyn Thank you for sharing your experience on TripAdvisor about your recent visit to Somerset Grand Hanoi! It is a great pleasure hearing that you enjoyed the spacious and clean apartment. Thank you so much for recognizing the service of our associates! After all, it is always our aim to make sure our residents and guests have a wonderful... More 

Sakai, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My family and I stayed there for 5 nights during late December and we had a wonderful time. When we arrived we were promptly checked-in. Our room was clean and spacious with a full kitchen and washer and dryer, which is an added bonus when travelling with children. The other facilities were fine too (gym, children's play area, etc.) The... More 

Helpful?
1 Thank hbm1375
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear hbm1375 Thank you for sharing your stay experience at Somerset Grand Hanoi! It is wonderful to know that you and your family had a great stay at Somerset and that our associates have made a positive and lasting impression of your stay in Hanoi. Your compliments motivate us to do better and thank you for enabling me to give... More 

singapore
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed in a 2 bed room apartment with a family of 4. Spacious and well equipped with washer and dryer, utensils are also well stocked. Furnishing of the toilets may look a bit tired, but overall a good stay. Great value for money !

Helpful?
1 Thank pris4
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear pris4 Thank you so much for your recent visit to Somerset Grand Hanoi! I am very pleased to learn that you enjoyed the spaciousness of the apartment and amenities provided! At the same time, I am sorry the toilets are not up to your expectation and that we will study the design and consider for our next upgrading plan.... More 

Ipswich, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We had a great 3 night stay at the Somerset. The apartments are well sized and very comfortable. We had a great street view of Hanoi and where relatively central and an easy walk to all popular spots. Very comfortable and friendly staff.....will stay again

Helpful?
1 Thank Sam311270
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Sam311270 How wonderful to learn your recent stay experience at Somerset Grand Hanoi! Thank you for recognizing our staff and service! Our associates play a critical role in bringing our Somerset brand to life and that I am very proud of their engagement with our guests! It is also nice to know that you enjoyed the spaciousness and comfort... More 

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