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Somerset Grand Hanoi

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467 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Kuala Lumpur, Malaysia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Very nice apartment, clean sheets, very good service. Buffet breakfast is exceptionally good. Their every night food theme is good, we enjoyed their Mexican night food. The location is on the spot, near to many shops and tourist spots and they also have shops within the building.

Review collected in partnership with this hotel

Helpful?
Thank LWhorlow
Ho Chi Minh City, Vietnam
1 review
3 of 5 stars Reviewed 3 days ago NEW

room facilities are in good condition. slow check-in & out. receptionists are neglectful and not friendly. This serviced apartment is better for family with long stay. there are enough services close by and/or within the building.

Review collected in partnership with this hotel

Helpful?
Thank xuanthapd
Sydney, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

Satisfied with the good service, staff are very friendly, the location is so centralized. I will definitely come back in the near future and will recommend it to my family and friends. It's a quiet place even though the hotel is quite large.

Review collected in partnership with this hotel

Helpful?
Thank Mimi Pham D
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Mimi Pham D Thank you so much for sharing your positive impressions of your stay at Somerset Grand Hanoi! I am glad to hear that our service, associates and strategic location are meeting your expectation. Your compliments encourage us to work harder. Once again, we truly appreciate you for recommending us to your loved ones and we certainly look... More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stay here and you won't be disappointed, but pleasantly surprised! The staff are impeccably trained and friendly, the rooms clean and quiet, a wonderful gem in Hanoi! I highly recommend this hotel for short or extended stays!

Review collected in partnership with this hotel

Helpful?
Thank lindaveronicav
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Lindaveronicav It is wonderful to read your recent stay experience at Somerset Grand Hanoi and I am most thankful for your kind words on our property and service! Thank you so much for also recognizing the service of our associates and I am glad they have brought life to our brand. Among all, thank you for mentioning Somerset Grand... More 

Bandung, Indonesia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We rent the 2 bedroom apartment large living room full equipment kitchen for cooking washing machine ironing board, etc the also provide vietnam coffee (nice local touch) you can find groceries store, cafe, and restaurants downstairs great location very easy to catch taxi so much easier if you have Uber apps, if u dont speak vietnamese

Helpful?
Thank adityaprimadi
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Adityaprimadi Thank you for taking the time to write your positive impressions about your recent stay at Somerset Grand Hanoi. It is a great pleasure to read that you had an enjoyable experience and that our facilities, service and location are meeting your expectations. Thank you also for pointing out that our apartments are very spacious and equipped with... More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a beautiful place to stay, we didnt expect it to be so good as our travel agent booked it... the staff were brilliant, friendly and helpful and in fact made the hotel such a great place to stay but wifi was poor, both in terms of reception and the fact there was only 1 code per room... More 

Review collected in partnership with this hotel

Helpful?
Thank DarrenHammond
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear DarrenHammond Thank you so much for sharing your recent experience at Somerset Grand Hanoi! It is always a great honor to hear our valued guest who thoroughly enjoyed aspect of their stay with us and I will surely shared your kind words with my team! Thank you for your compliments on our apartment, service and most importantly we appreciate... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

Centrally located, and was within 8min walk to the famous eatery, Ngon Restaurant. Such residence comes with a mini shopping mall at the ground floor of its commercial offices located just next door, so really convenient for those who wanted to do simple cooking. Would be a great choice for family trip as well as business trip.

Review collected in partnership with this hotel

Helpful?
Thank Wendy Yee Buay L
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Wendy Yee Buay L Thank you so much for sharing your positive impression of your recent stay at Somerset Grand Hanoi. I am very happy to read that you enjoyed every aspect of your stay with us. Thank you for highlighting our strategic location and the convenience of having supermarket at our shopping arcade. We look forward to your... More 

Herne Bay, United Kingdom
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for 2 nights in July. Family of 6 - children from 9 to 15. Got picked up efficiently at the airport. Check in was quick. Apartment (3 bed) was large. Had 2 bathrooms, washing machine and dryer and lots of space. We were/are on a month long trip so washing machine is very useful. Gym is of a good... More 

Helpful?
Thank Enjoyyourtrips
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Enjoyyourtrips Wow, what a lovely review! Thank you for taking the time to write your positive impressions about your recent stay at Somerset Grand Hanoi. It is a great pleasure to read that you had an enjoyable experience and that our facilities, service and location are meeting your expectations. Your kind words and recognition on our staff are truly... More 

Hong Kong, China
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We feel pretty much right at home as soon as we arrived. The room is spacious and everything works. The staff are all very friendly and attentive. We enjoyed every minute of our stay here. We will definitely stay here again if we ever be in town in the future.

Review collected in partnership with this hotel

Helpful?
Thank fayelam1115
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear fayelam1115 Thank you so much for sharing your positive impression of your recent stay at Somerset Grand Hanoi. I am very happy to read that you enjoyed every aspect of your stay with us and particularly we are very thankful you mentioned you felt at home and enjoyed every minute of your stay with us. Thank you also for... More 

Rotterdam, The Netherlands
1 review
5 of 5 stars Reviewed 2 weeks ago

A nice place to stay. Friendly staff, clean rooms. There was a warm welkom in the room with some cold soda's and ice cream in the refrigarator. The location was good. It was nice that there was a small supermarket and a place to have lunch in the building.

Review collected in partnership with this hotel

Helpful?
Thank charpegg
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Charpegg Thank you so much for sharing your recent experience at Somerset Grand Hanoi, a great compliment to hear from our loyal residents like you that you felt at home at Somerset Grand Hanoi. I am so happy to read that our service, apartment, standard of cleanliness, facilities and location are meeting your expectations. Your compliment is certainly motivate... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $92 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hotwire, DerbySoft Ltd Shanghai HQ, Travelocity, Priceline, Odigeo, Agoda and HotelTravel.com so you can book your Somerset Grand Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#16 Luxury Hotel in Hanoi
#29 Family Hotel in Hanoi
#36 Business Hotel in Hanoi
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