I have traveled all over the world staying in 5-star hotels, the La Siesta Premium Hang Be beats ALL of them. From very quick replies to reservation inquiries, the transport from the airport and the check-in - all of them performed with professionalism and courtesy. The rooms (we stayed in the Duplex and then the La Siesta Suites) were perfect. The towels were fragranced which I have never experienced before. My wife arrived feeling quite ill - upon finding this out Ruby at the reception desk walked with my wife to the nearest pharmacy and translated her symptoms to the pharmacist. The front office manager (Adele) was the most professional hotel employee I have ever met - she is warm, caring and always smiling without going over the top. Lam one of the other staff members always welcomed "us home" and always had something humorous to comment on. Stop looking for other hotels in Hanoi - just book here and then relax…
A great thanks to Ruby and all the staff. We had a perfect staying in La Siesta Hôtel. We would like to highlight thierry kindness and efficiency ! Réalité à good atmosphère ! Thank you so much Ruby 💕
The host Quan was awesome and besides excellent levels of service, gave us excellent recommendations for food, site seeing and drinking spots in Hanoi. Very highly recommended. The hotel was beautiful, clean and very attentive, polite and welcoming staff.
Travelled with my group of girlfriends and we had a fantastic time here. We were well taken care of (shoutout to Mr Quan!) and received great service. He provided us his WhatsApp number such that if we needed any recommendations or help, he was just a quick text away. We also booked hotel taxi and Ha Long Bay cruise through the hotel. It was a great seamless experience. The room was very clean and luxurious, breakfast spread was good, but it was mainly the excellent service from Mr Quan that made this hotel stand out. 10/10 would recommend :)
We had a most wonderful time at La Siesta Premium Hang Be! The hotel was stunning with beautiful black and white classic finishings, and the location of the hotel couldn't be better, being right smack in the Old Quarter close to all the fantastic street food and hustle and bustle. But most important of all, the service at La Siesta Hang Be was first class!! Right from the time of check in, the service staff Ruby went out of her way to welcome us, and to give us personalised recommendations for food and tour groups. We had to make several changes to our tours booked and Ruby assisted us with all of these changes with a smile and nothing was too difficult for her. I had a fantastic time and really highly recommend this hotel and Ruby!
Lovely hotel centrally located! Few steps away from a fun and busy part of the city. Great service, excellent breakfast. The beds are very comfortable. We did not try the spa. I would definitely recommend this hotel for a short stay in Hanoï.
Everything about this hotel was amazing! From the start transfer from the airport to the hotel was nice & comfortable. Our driver was easy to find & very nice. The hotel itself is gorgeous. The room was very comfortable & had everything you would need!! The view from the skybar was also gorgeous & the skybar itself was full of energy Friday night. Breakfast at the hotel was also very good!! The staff were also incredible! Quan was beyond helpful & accommodating to us throughout our whole stay - check in to check out! And his food recommendations were great!! The rest of the staff were always so kind & helpful if we needed them! I would tell any of my friends wanting to visit Hanoi that they must stay here!
Quan took care of every need. He was helpful and engaging from our initial online booking all the way until we checked out. The rooms are like a Parisian boutique hotel in the heart of all the action. The view from the rooftop Skybar takes in the whole of Hanoi and serves amazing cocktails. And the buffet breakfast was out of this world … such a beautiful and brilliant place to stay! Thanks Quan and team 😊🙏🏼
Loved everything about hotel. Style, location, cloud 9 restaurant, lighthouse bar and service. Quan meet us on arrival and helped us plan and made us feel welcome. The rooms were spacious and quiet even being in the middle of the old quarter.
Great room, great location, but truly spectacular service. The care provided by Lam, the hotel's concierge staff, was flawless. We've had our fair share of butlers, concierges, and service staff over the years. Without a doubt, Lam was better than every last one of them. Even before we arrived, we had been added on WhatsApp to check if we had any special requests or needed airport transfers. Lam booked every show and dining reservation for us, laid out and pre-booked itineraries in advance in case we didn't have other plans, and when he found out my wife had a cold, even offered to have hot tea prepared for her upon our return. His preemptive service was beyond impressive. We'd stay here again in a heartbeat, solely because of the service.