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Hanoi Guest House

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1,485 Reviews from our TripAdvisor Community

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Showing 1,293: English reviews
Fort Lauderdale, Florida
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here with my wife and 9 yo grand-daughter in July. Our first stay was 3 nights and then 10 days later one more night before we left the country I can't say enough about the great staff. They were very accommodating and went out of their way to make us feel welcome and satisfied. We were able to keep... More 

Helpful?
1 Thank Dennis M
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Simple room. No Windows and small room. During the night there was a weird noise like somebody was using the vacuum cleaner or similar. It smelled like humidity. The hanoi guest house royal, another hotel from the same owners is better.

Helpful?
Thank IGiveMyOpinion
HGManagerLe, Manager at Hanoi Guest House, responded to this review

Dear IGiveMyOpinion, We greatly appreciate your valuable time to share your experience at Hanoi Guest House. We actually provide different type of rooms at this property but we are sorry your choice of this room type did not meet your expectation this time. In addition, your unfortunate incidence is immediately handled by our management to ensure these types of situation... More 

Bandar Seri Begawan, Brunei Darussalam
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Better than a lot of more expensive hotels. Anna at reception was extremely helpful and charming. Will definitely stay here again. Clean rooms with nice free snacks. Good wifi and located next to tour offices and restaurants. Breakfast served in small room but made fresh to order - front rooms have balconies but more street noise.

Helpful?
2 Thank Kam186342
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear Kam186342, Thank you very much for choosing our accomodation. It's wonderful to hear from you, and each of our staff are delighted to hear from you as well. Thank for highlighting our “Super clean, great spacious rooms, delicious breakfast, great location..” especially Ms Anna was helpful, friendly and charming. I am warmly welcome you back to our hotel All... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The Hanoi guest house's mantra is a home from home and there are some nice touches that don't make you think you're staying in a hotel. The staff are incredibly friendly and go out of there way to help you and are not pushy at all about booking trips; I actually think I should have waited and asked their advice... More 

Helpful?
3 Thank Mark S
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear Mark S, Thank you very much for taking time and posting such a wonderful review from your stay at Hanoi Guest House We do want to create ‘home away from home’ atmosphere and I must say that this is the best reward for our work when our guests return to us. It is great pleasure to read that we... More 

Geldrop, The Netherlands
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Most important for us the very friendly, nice and helpful personal. We got reliable advice on how to travel and tour booking. The comfortable, clean rooms and the various choices for breakfast are also very pleasant. The 3 day Halong Bay tour was great.

Helpful?
4 Thank helmutzahn
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear Helmutzahn, Thank you for taking the time to post your feedback on the site following your stay with us this month and I am delighted to hear that you had enjoyed with us and that you thought the clean and spacious room, the staff were really lovely and attentive and that you were well looked after even though your... More 

Leeds, United Kingdom
Level Contributor
97 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Had one night here and Kim on reception looked after us so well! She'd helped arrange our Ha Long Bay trip and because we had stayed in both their hotels she made sure our luggage was always in the right place, gave us tips on where to go etc. When we returned from Ha Long Bay we were welcomed back... More 

Helpful?
6 Thank GemmaK123
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear GemmaK123, Thank you very much for visiting and for your kind words. Thank you for highlighting our staff, especially Ms Kim. We'll share your review with Kim and all staff, and all of us appreciate hearing from you. We hope to welcome you again in Hanoi, and at Hanoi Old Centre property. Best Regards HANOI GUEST HOUSE TEAM "A... More 

Western Ireland, Ireland
Level Contributor
105 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 3 weeks ago

great location on Ma May street, close to but not in the heart of the absolute madness of the Old Quarter at night. Double rooms are large, as are the ensuites, the small breakfast room is quiet and the breakfast very good, and the staff are absolutely lovely. They will try to sell tours etc., as that is their job,... More 

Helpful?
5 Thank NjTravel_hound
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear NjTravel_hound, Wonderful to hear from you. Thank you for choosing Hanoi Guest House for several nights and for sharing your experience from your visit. It’s great when we heard that you enjoyed through your time in our hotel. We hope to welcome you back again, thank you! Sincerely HANOI GUEST HOUSE TEAM “A home away from home” More 

Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A very comfortable hotel in the middle of the old quarter. The breakfast is good and it is very reasonably priced at 800 VND a night. The service is good and the rooms a well appointed. And most especially the bed is very confortable.

Helpful?
1 Thank Seevnow
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear Seevnow, Thank you for visiting The Hanoi Guest House and for posting your thoughtful review. We are grateful to hear you had a wonderful time in Vietnam, from our helpful staff to taking advantage of our location well as the nearby many attract place. Especially great for valued. Thank you for your recommendation! We look forward to welcoming you... More 

Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The service at this hostel is exceptional. I stayed here for a couple of nights whilst travelling with 2 friends through vietnam (all aged 20). It is ideally located for seeing cultural Hanoi as well as the nightlife spots. The rooms were very comfortable and clean. Most importantly, the staff are very helpful, speak good English, and were able to... More 

Helpful?
6 Thank michaelwithers59
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear Michaelwithers59, Thank you so much for sharing your positive feedback of your most recent stay at the Hanoi Guest House. It gives me great pleasure to read that you felt that all of our team members demonstrated true love and passion for service such as: Helpful and friendly staff, comfortable room, great arrangement tours. I have shared your kind... More 

Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The best thing about my recent stay at Hanoi Guest House was definitely the staff - such a cheerful, friendly and welcoming bunch of people, who go out of their way to make you feel at home and to provide you with any assistance you need. It really does feel like a home away from home. The rooms are clean,... More 

Helpful?
7 Thank alouise85
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear Alouise85, Thank you for sharing your review of your most recent stay with us on TripAdvisor. Your feedback is truly important to us. It’s a great pleasure to know how much you were fully satisfied with our Hotel services such as location, excellent service, great breakfast, friendly and helpful staff. We would promise to put a lot of focus... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Spa
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Hanoi Guest House is ideally situated in the central part of old town, conveniently close to all the interesting attractions like Hoan Kiem Lake, Ngoc Son Temple, Water Puppet theater, Restaurants, Bars, Shops, etc. The Team speak excellent English, are knowledge to advise you what is worth visiting around Hanoi and other sites. They are incredibly helpful willing to accompany you. Hotel facility be provided sufficiently, include Elevator. The room rates are inclusive of breakfast, daily fruit, juice, coffee and tea. Free Computers to use at lobby. Free WiFi access be served all floors. The rooms are complimentary fully equipped Satellite TV, Minibar, Air-conditioning, Fan, Heater, Internet access - wireless, Computer in lobby (Complimentary), Refrigerator, Work Desk, Wardrobe, Sitting area,Telephone, Hair dryer, Slippers, Private bathroom with hot shower, towers, bathtub, bathroom amenities, Wake up service/Alarm clock... Superior room with window, Deluxe room with balcony or Old Quarter view, Honeymoon rooms are decorated specially. ... more   less 

Additional Information about Hanoi Guest House

Address: 85 Ma May Street | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $24 - $52 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Guest House 3*
Number of rooms: 10
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Also Known As:
Hanoi Guesthouse Hotel Hanoi
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