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Lotte Hotel Hanoi

Traveler (1350)
360
Panoramas (14)
Dining (113)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Located between the Old Town and the New Business District, Lotte Hotel Hanoi connects and combines the rich history and the promising future of Hanoi. Situated on the upper part of the magnificent 65-floor building, Lotte Hotel Hanoi proudly represents new standard of international 5-star hotels. In each of the 318 luxurious rooms, you can enjoy the latest-generation facilities and amenities. • 235 Standard rooms and 83 suites with glamorous panoramic view of Hanoi • Vietnamese touch in the interiors designed by HBA and Wilson Associates Our venues are the sophisticated tastes for your elegant souls. Stimulating your palate at our upscale and trendy restaurants and bars while letting the splendid view of downtown Hanoi take your breath away. • Tim Ho Wan - first Michelin starred Dimsum house in Vietnam • Grill 63 - contemporary cuisines, modern steak, and premium wine served by veteran chefs • Pharaoh`s Bar & Upper - the trendy and sassy atmosphere of Hanoi Refresh your mind, rejuvenate your body, and fuel up your energy at the Fitness Center and Evian Spa of Lotte Hotel Hanoi. • The 1,680m2 Fitness Center offers outdoor swimming pool, basketball court, kids play center, and 24-hour gym service. • In Evian Spa, you can immerse yourself into the utter relaxation while enjoying our skillful treatment and unique facilities.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Public Wifi
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Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
River View
Great View
HOTEL CLASS
1,685Reviews
1,689Photos
26Q+A
100Room tips
Traveler rating
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  • 3
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Popular mentions
The hotel is in a good location just near a shopping mall. Full of facilities, good equipped room, decent f&b, top quality skybar. It is well organized there are no major issue, staff and service is very good. Suggested for business travellers mainly.
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Lan is very bautiful & kind girl and Duc makes very taste drink. I recommencd this place. 이곳 야경은 매우 뛰어납니다. 서비스도 마음에 들구요. 매우 친절한 직원들이 있어서 좋았습니다. 직원분이 20살인데 제가 모르고 24살로 잘못 불러서 좀 당황했습니다. 꼭 들르시길 추천합니다. 꼭 오세요~~
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Response from Management_Lotte, General Manager at Lotte Hotel Hanoi
Responded 3 days ago
Dear 학부생 안, Thank you for using the service at Lotte Hotel Hanoi and taking time to write us a review. It is wonderful to hear about your satisfying time here with beautiful night view, tasty drink and friendly staff. I am very glad to share with you Top of Hanoi is named 'best for pure elevation' in the top 7 rooftop bar in Vietnam by Vietnam Travel. I also make sure to share your compliments with Lan, Duc and the rest of our staff. Once again, thank you for your 5* rate and you are always welcomed here for your revisit. With my best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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This is the second time we have visited Hanoi to see our family who live at the Australian Embassy and we have stayed at the Lotte both times. We love it! We feel very welcome here and enjoy the excellent breakfasts and afternoon teas as well as super comfortable room. We are a
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Response from Management_Lotte, General Manager at Lotte Hotel Hanoi
Responded 3 days ago
Dear Elizabeth B, Thank you for choosing Lotte Hotel Hanoi again and taking time to write us review. We are very happy to hear you had a satisfying time at our hotel with excellent breakfasts and afternoon teas, super comfortable room as well as convenient location. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with our staff. Once again, thank you and you are always welcomed here for your revisit. With my best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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I’ve been to plenty of spas around the world and I’ve had my shares of omg to wth massages. Today, I can honestly say, I’m in total bliss and I feel like heaven on earth. Evian spa is life changing and it is easily my top ranked spa, hands down.. From the get go, the smiling
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Response from Management_Lotte, General Manager at Lotte Hotel Hanoi
Responded 6 days ago
Dear danielmD9136MF, Warmly thank you for using Lotte Hotel Hanoi's service and sharing your experience with us. It is such an honor for us to be recommended as the best spa in the world by a valued customer who has visited many spa in the world like you. We are so glad to learn that you had a rejuvenating time at Evian Spa with our professional staff, relaxing atmosphere and magical massage. I will share your compliments with Linh Giang, Hoa Viet and the entire team to keep them always be inspired. Your kind words motivate us to maintain our standard and always exceed each guests' expectations. Thank you again for giving us 5* and we look forward to welcoming you back in the near future. With best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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I didn't know much about the menu. A staff member named chi recommended the menu so I could drink it to my taste. Most of all, the view was very nice and all the employees were kind and the music was good. I am sorry to hear that it is the last day, but I will visit you next
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Response from Management_Lotte, General Manager at Lotte Hotel Hanoi
Responded 6 days ago
Dear 형준 김, Thank you for using the service at Lotte Hotel Hanoi and taking time to write us a review. It is wonderful to hear about your satisfying time here with kind staff, good music and nice view. I am very glad to share with you Top of Hanoi is named 'best for pure elevation' in the top 7 rooftop bar in Vietnam by Vietnam Travel. I also make sure to share your excellent experience with Chi and the rest of our staff. Once again, thank you for your 5* rate and you are always welcomed here for your revisit. With my best regards, Lim Sung Bok General Manager Lotte Hotel Hanoi
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Hanoi
The Premier Suite at the Lotte Hotel Hanoi
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Hanoi
The Premier Suite at the Lotte Hotel Hanoi
Professional photo exclusively commissioned by TripAdvisorLotte Hotel Hanoi
The Deluxe Twin Room at the Lotte Hotel Hanoi
Photo provided by managementLotte Hotel Hanoi
Junior Suite
Junior Suite with stunning Bird's-eye view of the city
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Dear Mr. Lee, Thank you for choosing to stay with Lotte Hotel Hanoi. For your question, we will be able to keep your suitcases in the hotel while you are in the trip to Halong. Please contact our Front Desk team directly while you are at the hotel for further assistance from us! Once again, thank you for your consideration and we look forward to welcoming you next Tuesday! With best regards, Lucy Bui Assistant Marketing Manager Lotte Hotel Hanoi
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Dear Rio852, As an Expedia VIP Guest, you will receive the following benefits: - 10% discount on F&B service except for Tim Ho Wan, Room Service and alcoholic beverages. - 20% discount on Evian SPA HANOI Expedia VIP Guest will be prioritized to receive the room upgrade; however, it will be subject to availability. In case you have any questions or comments, please let me know. Thank you very much for your interest in Lotte Hotel Hanoi! With best regards, Lucy Bui Public Relations Manager Lotte Hotel Hanoi
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Dear ckmom, Our Concierge team can be reached at: concierge_hanoi at lotte. net In case you have any questions or comments, please let me know. With best regards, Lucy Bui Public Relations Manager Lotte Hotel Hanoi
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Dear ckmom, Since I'm not sure which day you plan to visit, on the date of your stay either the room with the King bed or the one with Twin bed may not be available - therefore the website only allows you to book the same category room. Also, regarding the connecting rooms, we do not have the Club Junior Suite King and the Club Deluxe Twin connected with each other. Please contact our Reservation team at: hotelhanoi @ lotte. net for further assistance on your questions - we look forward to having you at our hotel! With best regards, Lucy Bui Public Relations Manager Lotte Hotel Hanoi
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Dear Lau S, Please contact us directly at: hotelhanoi @ lotte . net for confirmation of your reservation. With best regards, Lucy Bui Public Relations Manager Lotte Hotel Hanoi
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"High floor"
"Clean and spacious"
"The higher up the better, away from the noisy streets and constant vehicle horns."
"Club level is worth the added expense"
"Choose a club for the lovely views and access to the club lounge and its excellent food."
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PRICE RANGE
$105 - $201 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
318
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