This hotel really surprised me, it's amazing. The facilities and room is very modern, I had fantastic city views from my room. Everything is well organised and so modern. The fitness centre is amazing for a hotel, it offers a great range of weights & cardio equipment. The indoor pool is luxury and offers amazing city views. Great sauna and jacuzzi facilities available at the hotel too. Although I didn't get chance to try the breakfast or food, I definitely will be in the future on my next stay. Fantastic hotel and service all round.
We stayed in one of the suites with club lounge access and WOW! what a fantastic room, with super facilities and an amazing view. What was very good was that we had enough beds - usually with two children we have to send a long time talking to reception about the beds - here there were enough beds for all of us. The club lounge was excellent with really delicious and plentiful food and drink. The swimming pools (indoor and outdoor) were excellent, and the two jacuzzis were as well. We spent most of our time swimming or eating! The breakfast buffet was very extensive - there was nothing you couldn't have. The Pharaoh bar with the live singers was great too. Nothing was too much trouble for the staff - they were all so friendly and helpful. We will be back!
My family have a short stay in Lotte, and it was so nice. We can swim in both outdoor and indoor pool. My children like it so much. Breakfast delicious, may be one of the best 5stars hotel. I really impressed about Lotte’s staffs, lead by Mr Dennis Bui. Room services, reception staffs also well trained and very friendly, extremely helpful. I will comeback again when I got chance.
We had a staycation at the Lotte hotel which is the second time we have chosen the Lotte for this above all other hotels in Hanoi. We really like the variety of activities you can enjoy under one roof. The service was amazing from the minute we walked into the front door of the building. We enjoyed the club room service and a wonderful afternoon tea, well balanced with sweet and savory. We tried out the gym and swimming pool. Then went to the club lounge which included evening drinks and food. The portions were very generous and it meant we didn’t need to find dinner in the evening. I definitely recommend the Lotte Hotel Hanoi for a stay in Hanoi.
I booked a surprise stay for my husbands 30th birthday, I booked us a club junior king room and it was just incredible from start to finish. The check in was super fast and easy, they were also very happy for us to check in at 10.30am which was so nice of them. Our room was absolutely gorgeous, views for days and we were lucky to have a non polluted day too. Everything about the room is just perfect, the details are so great. The staff came in while we went for dinner and added extra waters and replaced all the toiletries which was great. They left us a birthday cake and card for my husband too. The hotel overall is just a first class experience. Both the pools were gorgeous and clean. The spa facilities on the 7th floor were absolutely amazing and again everything was just spotless. The kindest staff who all knew our names throughout the stay was a super nice touch, especially from Mr Dennis Bui who was just great throughout the whole trip. All the things included in the club room such as the afternoon tea and the drinks and food in the evening were all of such a high standard. We will definitely come back for another staycation here as we left feeling full of delicious food and super relaxed. Thanks Lotte! …