Beware, this hotel is a scam! My family and I "stayed" in this hotel in December 2019 and our experience was appalling and one of the worst in our entire history of overseas holidays. Like the average traveler we extensively researched the vast majority of our hotels and trips, but the last proportion of our trust as customers is placed in the integrity of staff members and the accuracy of photos. I must firstly dispel the photos submitted on google and online. The rooms are not as large as they seem and the views are captured from the uppermost floor of their top tier suite. This is not the view you will be greeted with for the majority of their rooms. However the biggest issue is the scam of a business that they seem to be running. We were welcomed with juices and moist towelettes and everything seemed too good to be true. It was after a few minutes of small talk that the employer revealed that our room was unavailable and that they would be moving us to another hotel further down the street. Now THANK GOD we had the foresight to buy a travel sim at the airport and thus had mobile data to search up both room availabilities and the other "supposed hotel". That hotel was a 2 star horrendous joke of a hotel. They then tried bargaining with us. That's right bargaining for a room that we had already prepaid well in advance for. After we stood our foot down and said that we did not want to go to this other hotel, they miraculously said that our room was indeed available. Everything that had transgressed so far was dodgy to say the least. The hotel manager took us to "our room" but in actual fact it was one of their lowest basic rooms. They tried to manipulate the situation and say that the room we booked had 4 beds and that this room also had 4 beds. However, we brought up bookings.com and showed them the proof that this room was not what they claim it to be. We then returned to the reception and wasted more hours arguing and trying to resolve a problem that never should have existed. On bookings.com and their website our rooms were still available to be booked! They had no explanation for that at all! We finally had to downgrade and get two separate rooms (effectively breaking our family apart) in the interim and were only given our originally booked room 2 days into our 4 day trip. This effectively ruined our trip! We hated the way we were treated by the whole hotel and all staff except for a lovely bell boy who helped us late in the night with our room lock. When we left the hotel, they actually tried to bribe us and ask us for a better review as they were a new hotel. Please be careful. PLEASE EXERCISE CAUTION: Read all the reviews. Our experience is not unique. It has happened to many before and it appears to be a scam. Please be very careful and try to avoid this hotel at all costs.…
My friends and I stayed in the Family Suite that had 2 queen beds and a single. It comfortably fit 5 of us for three nights! It was a great location in the heart of downtown Hanoi. The included breakfast was a terrific way to start our day. Overall would highly recommend this hotel if you're looking to stay in Hanoi!
We returned to Hanoi just as things began to shut down due to the Coronavirus. Thankfully the manager Max went above and beyond to help us as we had to plan for a last minute flight home. It really made a tough situation much much easier. We can’t wait to come back and visit again.
We arrived at the height of the virus situation and they were incredibly helpful. Max, the manager, went above and beyond to assist us as we moved around our plans to get back home. We can’t wait to return to Hanoi when things are back to normal and enjoy a regular stay. Thanks again, Max!
Great stay in hanoi royal palace hotel where is very nice and very good. Staff were all helpful, especially Max, the one in the frontdest helped us a lots with knowlegedable information and places to go to visit when we are staying in Hanoi. Big thump up for them, if you are planning to visit Hanoi, highly recommend to Hanoi royal hotel!