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Stars Hotel

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165 Reviews from our TripAdvisor Community

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Showing 136: English reviews
Reading, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stars hotel is a decent budget place to stay for a few nights while in Hanoi. It's in the old quarter, and only about a 5-10 min walk from the lake. The staff are very friendly and arranged airport transfer for us at a good price. We got a double room which was a nice big size, a little outdated... More 

Helpful?
Thank Rad2202
AnnaThu1990, Người quản lý at Stars Hotel, responded to this review

Dear Rad 2202, I am truly grateful for your feedback and thank you very much for sharing your experience at Stars. Also thank you for your compliment about our good services, good location and good breakfast, nice staff, big and clean room Your review as an encouragement to us in keeping up our good work Once again we appreciated your... More 

Dordrecht, The Netherlands
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a lovely stay at the Stars Hotel in Hanoi. Anne is a very warm and friendly host who makes you really feel like home during your stay. The rooms are very spacious and clean and we especially enjoyed our room with a balcony and a bath. Each morning you get a nice breakfast. Very good value for your... More 

Helpful?
Thank Mitchell I
AnnaThu1990, Manager at Stars Hotel, responded to this review

Dear Mitchell, Thank you so much for your choosing our Stars Hotel for your recent stay in Hanoi. We truly appreciate your positive contribution to our Hotel on the site . Thank for recommending our good room, breakfast, super staff , value money and great quality tour. These things are really helpful and meaningful with all of Stars Hotel staff.... More 

Brisbane, Australia
2 reviews
5 of 5 stars Reviewed August 12, 2016

I stayed in Ha Noi for two weeks, in 3 hotels before finally staying in Stars Hotel. It's in a great location, close to everything in central Ha Noi, the staff are very kind and helpful, and the rooms are clean and comfortable, and also happen to be the cheapest around too. Highly recommended :)

Helpful?
Thank Dean G
AnnaThu1990, Manager at Stars Hotel, responded to this review

Dear Dean, It was our great pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay. Thank for your feedback about good location,great tour, nice room, friendly staff and value money Thank you for recognising our effort and we certainly look forward to welcoming you back for another memorable hotel experience... More 

Thoiry, France
Level Contributor
3 reviews
5 of 5 stars Reviewed August 8, 2016

We really appreciate our stay in Hanoï. The hôtel is clean, good breakfast and excellent tips from Ms Ann to visit Hanoï, Sapa, Halong bay and to find good street restaurants in Hanoï! I will recommand.

Helpful?
Thank xavimorin
AnnaThu1990, Manager at Stars Hotel, responded to this review

Dear Thomas, Thank you so much for your choosing our Stars Hotel for your recent stay in Hanoi. We truly appreciate your positive contribution to our Hotel on the site . Thank for recommending our good room, breakfast, super staff , value money and great quality tour. These things are really helpful and meaningful with all of Stars Hotel staff.... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 1, 2016 via mobile

During my staycation in Stars Hotel last July 27 ended on 30 Of July 2016.i felt overwhelmed.The Staff so very friendly, i enjoyed much super.They will assisted in all your concerned realsponded you in rightly mannered. 1 THING I LIKE MOST are They invited me in Hotel Dinner for free . I THANK Maam Anne for Driving me to tour... More 

Helpful?
Thank OPENCLOSEOPEN
AnnaThu1990, Manager at Stars Hotel, responded to this review

Dear Sir/Madam, I am truly grateful for your feedback and thank you very much for sharing your experience at Stars. Also thank you for your compliment about our good services, good location and good breakfast, nice staff, big and clean room.We were very happy when we booked a trip for halong bay,city tour, hoa lu-tam coc and you enjoyed it... More 

Prague, Czech Republic
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 29, 2016

So, it was interesting, but not bad. The staff was kind and polite, the room a bit small and not very modern, but quite clean and with great view on the busy street from the balcony. The hotel is in the typical narrow vietnameese house so the rooms really aren't very big and it is quite difficult to pass by... More 

Helpful?
1 Thank vobuskevic
AnnaThu1990, Manager at Stars Hotel, responded to this review

Dear Sir/Madam, It was our great pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay. Thank for your feedback about good location,good breakfast, nice room, friendly staff and value money Thank you for recognising our effort and we certainly look forward to welcoming you back for another memorable hotel experience... More 

Cape Town, South Africa
Level Contributor
10 reviews
9 hotel reviews
1 of 5 stars Reviewed July 20, 2016 via mobile

Expensive. Dishonest. Disgusting. There was ticks in the bed and a rat living in the bath!! Literally living there! Changed their online prices while we were in the room. Then gave us the original price but excluded our breakfast. Overcharged our companion on the airport taxi. Rooms were badly laid out and cramped. Walls had scrape marks. Staff would enter... More 

Helpful?
Thank Benjan_W
AnnaThu1990, Manager at Stars Hotel, responded to this review

Dear Mr/Mrs, I think you wrote wrong places Please let us know the day you stayed and the room you had we aslo emailed to Tripadvisor about your review that can from competitive hotel We are waiting your reply Best regards Stars Hotel Team More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2016 via mobile

We were there in a group of 5 ... All the receptionists (especially Ms. Thu) were very kind and helpful... If you'd like a taste of local foods, they would always be there to give good advice... Should anything occur to you during the stay, they'll surely come to the rescue. And they offered very affordable holiday packages to most... More 

Helpful?
1 Thank Sang V
AnnaThu1990, Manager at Stars Hotel, responded to this review

Dear Sir/Madam, It was our great pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay. Thank for your feedback about good location,good breakfast, nice room, friendly staff and value money.Besides,we are very happy when you enjoyed your trip in halong bay and hoa lu-tam coc with us Thank you for... More 

Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed July 11, 2016 via mobile

Stayed here 2 times during our stay in Hanoi, mainly because the owners were so welcoming. We'll definitely recommend this place to everyone. It was cheap and well worth what we paid. They even book tours for you where they dont screw you over like every other place.

Helpful?
Thank David T
AnnaThu1990, Manager at Stars Hotel, responded to this review

Dear David, Thank you so much for your choosing our Stars Hotel for your recent stay in Hanoi. We truly appreciate your positive contribution to our Hotel on the site of Tripadvisor. Thank for recommending our good room,breakfast,super staff , value money and great quality tour.These things are really helpful and meaningful with all of Stars Hotel staff. It is... More 

Level Contributor
1 review
5 of 5 stars Reviewed July 8, 2016 via mobile

We really enjoyed to stay there.It is first impression that staff is super friendly and kind.A man and Anne-young lady are very good speaking english and trustworthy.They showed us everything in hanoi that is useful to travel.The room is clean and nice that make the same my home.Breakfast is fresh and many order food.I like fried noodle there.Also their tour... More 

Helpful?
Thank Tran Phan T
AnnaThu1990, Manager at Stars Hotel, responded to this review

Dear Sir/Madam, Thank you so much for your stay at our hotel and your good feedback to next customers Your comments about great staff, good location, good value and nice services wil be a good effort for us to keep work We will improve better and better Thank you and see you next time Best regards Hanoi Stars Hotel Team More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Located in center of the Old Quarter, Stars Hotel offers cosy and comfortable rooms with free Wi-Fi access. It provides a complimentary breakfast daily from 7.30am to 10 am and room service on request. The air-conditioned rooms are bright and feature wooden flooring. They are fitted with a flat-screen TV, a fridge and a safe. Private bathrooms come with a bathtub, hot/cold shower facilities and free toiletries. Hotel Stars operates a 24-hour front desk that can assist with laundry,luggage storage and ticketing services. Car/bicycle rentals and airport transfer can also be arranged at additional charges. Stars Hotel is a 5-minute walk from Dong Xuan Market and night market, a 5-minute walk from Hoan Kiem Lake and a 20-minute walk to Ho Chi Minh mausoleum and Van Mieu Quoc Tu Giam - The Temple of Literature. Noi Bai. It takes 15 minutes to reach the Hanoi Train Station, bus station and Opera House by foot .Noi Bai International Airport is a 40-minute drive away with pick up services Hoan Kiem is a great choice for travelers interested in street food, museums andfriendly people. ... more   less 

Additional Information about Stars Hotel

Address: 26 Bat Su Street, Hoan Kiem District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $13 - $24 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stars Hotel 3*
Number of rooms: 9
Reservation Options:
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