The reception staff was friendly and the check-in was fast. The rooms are spacious, clean and the equipment is OK. We had a room without any noise from outside. The breakfast - in buffet form - was quite OK.
We stayed 4 nights in the hotel. First 2 night we stayed here and 3rd night we went to ha long bay for our cruise tour. And next 2 day we came back to the hotel. Rooms are excellent and foods are also good. We had a rich breakfast in the morning. The staff were very helpful. There is a park 2km far away from the hotel and at the night it is very nice to walking.
Group of 20 we stayed for 3 Nights, location is good city centered, overall services, rooms, breakfast, staff is good satisfying, really we were happy. Rooms are enough specious clean liked it. Definitely love to come again.
I enjoyed my 4- night stay here. The room was ok though the bathroom was little small and used to get filled with water from the shower. The breakfast buffet was a delight. Best was the location and the friendliness of the staff
Stayed here for 2 nights as part of group tour. Location was good 10 minute walk from lake and other attractions. Room spacious and clean, very small gym area. Breakfast had a good choice for both eastern and western tastes. Staff appeared helpful. Overall a good stay.
Hotel Staff not at all cooperative. Rooms are very small. Too many house rules. I asked for some cutlery to feed our infant and i was informed that charges would be applicable for the same. not at all family friendly. Lights in the corridors/lobby common area are switched off at 1030 pm. My child was unwell and was crying and on top of it we were getting constant calls to maintain silence. Obnoxious We requested for late check-out till 3 pm since our flight was late. first they said the hotel is completely booked. I again requested since we were traveling with Infant, then they said that if we pay 30% of published tariff, they can give late check out. it felt that we are living in a hostel rather than a hotel for our stay. They should have a 2 hours tutorial before check-in for house rules. Rooms were allotted on the back side of the hotel, though several rooms were vacant on the front. Construction is going on just 10 feet away. So you can imagine, what views you can have. Third class hotel. Definitely not a 4 star as mentioned.…
Hotel staff were extremely helpful and understanding. Hotel was clean and well serviced with a small gym (few treadmills and weights - good because there isn’t many exercise opportunity’s in hanoi). Breakfast buffet had amazing food everyday
Had a good time staying here. The suite is good for a family for 4. Breakfast has a good variety. It is also within walking distance to the night market, and lake. Willing to stay here again. It's also quite clean.
I went to this terrible hotel with family. After reaching reception, i encountered most unhelpful staff who had upgraded my 2 superior rooms to a family suite which was according to them biggest hotel. We went to the suite and it was terrible with only one bedroom and other 2 beds kept in front of main door with attached ONE WASHROOM. We requested alot but they said they cannot change it. The room had no windows, no balcony, only a dingy bedroom. Next day i again see some ungrateful staff at restaurant where the guy responsible was so pathetic that he didn't allow me to take tea 2nd time. My recommendation is never ever book this hotel. This hotel is not worth even a star.
Spent three nights here as part of a tour. Good: Great location, within walking distance of lake area and old quarter. Pleasant room with charming little balcony for viewing street below. Not so good: Staff not as fluent in Western languages as other hotels in tour.. Breakfast staff not very efficient (no utensils on table, etc). Tours are mainstay of hotel. Shower stall leaked all over bathroom floor necessitating constant use of towels. 20 minutes to bring up luggage. No AC in lobby (sweating like pigs). Road where located not pleasant to walk on at all with traffic, pedestrians, broken sidewalks, shops on sidewalks, etc.