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JW Marriott Hotel Hanoi

Traveler (2235)
Room & Suite (562)
Dining (171)

About

#47 of 716 hotels in Hanoi
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Welcome to iconic luxury in full bloom. From the expressive architecture outside to the authentic signature JW Marriott services inside, we welcome you to experience the new definition of contemporary luxury, located in the new central business district, adjacent to the National Convention Center of West Hanoi. The perfect place for regional and global meetings, incentives and any type of gathering, the hotel offers one of the largest and most innovative meeting venues in the region including 2 ballrooms and extensive foyer areas, covering 5,000 sqm.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Free parking
Free High Speed Internet (WiFi)
Room service
Restaurant
Bar/Lounge
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Public Wifi
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Business
Hotel links
Visit hotel website
Offers & Announcements:WEEKEND PROMOTION
Hotel deals
2,561Reviews
40Q+A
100Room tips
Traveler rating
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Popular mentions
We were in Hanoi for 3 days, I haven’t been back there since I was a child so I was super excited about the visit. Upon arrival, check in staffs were very nice and directed us to executive lounge. Even though our room wasn’t ready, lounge was nice to hang out while we were
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Response from JWMarriottHotelHanoi, Manager at JW Marriott Hotel Hanoi
Responded yesterday
Dear thaomckenzie, We appreciate your time to share your feedback of the recent stay at JW Marriott Hanoi. We thank you for your compliments for our team for their services as well as the great selections of food and beverage on our Executive Lounge and your nice Suite room also. Referring to your comment about the charge above, I understand our Duty manager and our Housekeeping have spoken to you in your Suite room during your stay about the pillow set that got hair-dye color on them which regardless how hard we tried, we could not take away the color from the white pillow set. If we could wash them, we would never charge you, at all. We got your agreement for the charge before posting the amount to your room account. I am sorry should the unclear explanation when saying “ruined” or “damage” from our team which may led to any misunderstanding. And you still found the stain of the hair-dye color on the washed pillow since we were not able to wash it away, it is not a blood stain. We regrettably noted that this experience did not leave you with good impression on this particular occasion. On behalf of the hotel management, I would like to express our sincere apologies for any inconvenience caused. Thaomckenzie, shall you decide on giving our team and our property a second chance in the future, please do not hesitate to contact me directly for making it a great stay, I remain. Wishing you a relaxing evening ahead. Best regards, Tu Dang Director of Rooms
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Location is not near the Old Quarter, however the impeccable hotel service makes up for that. From the moment we arrived, our luggage was whisked away by Duk, we were treated to a cool beverage and cool hand towel while checking in with Erik. All staff were attentive with
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Response from JWMarriottHotelHanoi, Manager at JW Marriott Hotel Hanoi
Responded yesterday
Dear jannq50, It is amazing hearing your great review for the entire JW Marriott Hanoi service team and we thank you so much for your Loyalty with Marriott International. I have shared your feedback with the team and we appreciate your recognition. Wishing you a relaxing evening ahead and looking forward to welcoming you back to Hanoi. Best regards, Tu Dang Director of Rooms
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JW Marriott as a hotel is just remarkable. Considering quality metrics as of service and hospitality this is what you could excpect as of this level of a Hotel. I wont spend My time on this, there is one thing you should not miss out of in particular, the one of a kind service
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Response from JWMarriottHotelHanoi, Manager at JW Marriott Hotel Hanoi
Responded yesterday
Dear Joel F, Thank you for having shared your feedback of the recent stay at JW Marriott Hanoi. I am glad you love our team warm engagement especially the kind service from Linh made your stay a very memorable one on this trip to Hanoi. Looking forward to seeing you again in Hanoi soon. Best regards, Tu Dang Director of Rooms
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Truly the place to be! I am a VIP Cabin Crew and have the pleasure to recommend JW Marriott Hanoi for its Great service, high standards and amazing team. I am always in various 5 stars Hotels and am very glad we decided to stay in JW Hanoi where I found the most helpful team
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Response from JWMarriottHotelHanoi, Manager at JW Marriott Hotel Hanoi
Responded yesterday
Dear Nuckas, Greetings from Hanoi! We miss you too and we thank you for having chosen JW Marriott Hanoi for the recent visit and I am so glad you had a wonderful stay. I have shared your review with our entire team and we appreciate your recognition for their great service. Looking forward to your return soon to Hanoi Best regards, Tu Dang Director of Rooms
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Being here for only 2 days and i feel satisfied in common. Good location, delicious food and professional staff! My room is pretty good decoration and viewing.Price is reasonable comparing to quality.The only thing i wasn't happy is that staff attitude sometimes little bit cold
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Response from JWMarriottHotelHanoi, Manager at JW Marriott Hotel Hanoi
Responded 2 weeks ago
Dear MYG29289, Thank you for having shared your review of your recent stay at JW Marriott Hanoi We have a very young, friendly and accommodating team, who love to engage with our every guests and I have shared your comments to the team for the improvement in general. I am glad you had a great stay and we look forward to seeing you again soon in Hanoi Best regards, Tu Dang Director of Rooms
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PRICE RANGE
$145 - $336 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
440
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