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JW Marriott Hotel Hanoi

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No 08 Do Duc Duc Road Me Tri Ward, South Tu Liem District, Hanoi 100000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2468)
Dining (209)
Room & Suite (101)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Hanoi
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#72 of 1,183 hotels in Hanoi
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Welcome to iconic luxury in full bloom. From the expressive architecture outside to the authentic signature JW Marriott services inside, we welcome you to experience the new definition of contemporary 5-star luxury at JW Marriott Hotel Hanoi. Located in the new central business district, adjacent to the National Convention Center of West Hanoi, our hotel is the perfect place for regional and global meetings, incentives and any type of gathering. Our hotel offers one of the largest and most innovative meeting venues in the region including 2 ballrooms and extensive foyer areas, covering 5,000 sqm.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Board games / puzzles
Nightclub / DJ
Kids stay free
Paid public parking on-site
Secured parking
Paid internet
Hot tub
Pool / beach towels
Swimming pool toys
Pool with view
Indoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun terrace
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Whirlpool bathtub
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Quiet
Languages Spoken
English, Chinese, Korean, Vietnamese
Hotel links
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Location

Full view
51Somewhat walkable
Grade: 51 out of 100
44Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
2,741Reviews48Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
tri t wrote a review Oct 2020
Hanoi, Vietnam4 contributions3 helpful votes
We take a night during the covid pandemic and the experience is very amazing. Staff here are very friendly. JW has a shuttle bus to Center City at 3 shift 9Am, 1Pm and 6 Pm. However, it's just a way. they should offer 2 round-trips. Everything is verygood for us. The water of Hanoi overall is not good, so JW should do sth with the water. My facial skin got allergy when using water in Ha Noi and JW also.
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Date of stay: October 2020
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Lydia Nguyen, Marketing at JW Marriott Hotel Hanoi
Responded 4 weeks ago
Dear 545tr_t, We thank you for having stayed with us and shared your great compliments on our hotel team's service. In our hotel, guests and associates safety goes first and the water quality is tested from time to time to ensure that we meet all Government requirements and it must be safe to use, I am very sorry to hear your skin got allergy when using water in Hanoi. Next time when you come to stay, please let me know in advance, I would meet you in person to work on a preparation which makes your stay with us more comfortable. Wish you a relaxing weekend and look forward to welcoming you back soon. Best regards, Tu Dang Director of Rooms
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Linh wrote a review Aug 2020
Hanoi, Vietnam6 contributions
I've been here 3 times, and 2 out of 3 are spectacular!! It's been a while since I had lunch in Akira Back, but the taste of Brother from another mother and Una-Q still echoes even till now! All the waitors, waitresses and the restaurant manager (can't remember their names as it is months ago) were super nice and served us with comfortable, we even got a special dish as a service. The service and cuisine were value for money and we got a pleasant experience overall. Today we tried the lunch buffet at JW Coffee. As we started our lunch at 1.30PM, only 1 hour till the end of the lunch, we were quite in a hurry with taking food. Although the food were a little bit cold at that time, when we ordered the chefs to cook a new one for us, they did it with pleasure. Hung - from Japanese counter even decorated the sashimi beautifully for us. The price for lunch is reasonable, with soft drinks included. We were arranged at a table for 4 (we had 2 people) with lake view, very pleased. Definitely going to try the French restaurant one day!!
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Date of stay: August 2020Trip type: Traveled with friends
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Response from Lydia Nguyen, Marketing at JW Marriott Hotel Hanoi
Responded Aug 27, 2020
Dear linglovestravel, It is very pleasing hearing your great compliments for our service, and we thank you for having spent time sharing your feedback. We are looking forward to serving you soon in our Frech Grill restaurant at JW Marriott Hanoi! Wishing you a relaxing weekend ahead! Best regards, Tu Dang Director of Rooms
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tony12cu wrote a review Aug 2020
Kuala Lumpur, Malaysia3,222 contributions311 helpful votes
One of the best hotels that my family has stayed in. Big thanks to the team at the executive lounge, led by Ms Tran Thi Tan, who made our stay so memorable. They are the best of all Marriotts bar none, with their attention to details, eagerness to help/serve, friendly, and most importantly smiles from the heart. The hotel is modern and contemporary in design, with an architectural breakthrough by putting their heated swimming pool on the top floor, half protruding from the main building. The ceiling to floor glass windows all over the building also provided great views everywhere. The rooms are nice and clean. The housekeeping immaculate and comes around twice a day. The buffet breakfast offers a fantastic spread. In summary, it is one stay that you will remember.
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Date of stay: November 2019
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Response from Lydia Nguyen, Marketing at JW Marriott Hotel Hanoi
Responded Aug 16, 2020
Dear tony12cu, We are so pleased to learn about your family's recent great stay experience at JW Marriott Hanoi and we appreciate your compliments for our entire team's service especially from Ms. Tran Thi Tan. Thank you so much for sharing your review. Looking forward to welcome your family back for another memorable stay with us! Best regards, Tu Dang Director of Rooms
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윤하 남 wrote a review Jul 2020
Kota Kinabalu, Malaysia8 contributions
I have been here many times on a business trip. When you arrive at the hotel, you'll meet Bell man doan, the first person you meet and always greet you and send you off with joy. He always smiles, considers the other person, greets first, and asks about the condition or health of the belongings he's been to somewhere. He make me happy and smile~. You also feel that by him.
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Date of stay: July 2020Trip type: Traveled on business
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Response from Lydia Nguyen, Marketing at JW Marriott Hotel Hanoi
Responded Aug 2, 2020
Dear Getaway723756 , Thank you so much for having shared your great experience at JW Marriott Hanoi recently and especially your compliments for our Doan's smiling service, which I have shared with Doan in person. Wishing you a successful week ahead and looking forward to welcoming you back soon to Hanoi Stay safe and best regards, Tu Dang Director of Rooms
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Travelapps12 wrote a review Apr 2020
Seattle, Washington56 contributions10 helpful votes
Now I am having time to write reviews. Due to Covid19, we all knew that we could not travel and working at home. I enjoyed my stay at Jw Marriott hanoi with my family during 2019 year end. This hotel represented for best JW Marriott hotel brand I had stayed. Amazing design and excellent service would impress you and you would be never forget. Thank you and take care. See you soon
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Date of stay: December 2019Trip type: Traveled with family
2 Helpful votes
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Response from JWMarriottHotelHanoi, Manager at JW Marriott Hotel Hanoi
Responded Apr 26, 2020
Dear Travelapps12, We appreciate your time to share your great review and our entire team look forward to welcoming you back soon to Hanoi. Wishing you a good week ahead. Best regards, Tu Dang Director of Rooms
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Previous
PRICE RANGE
$149 - $274 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
450
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Frequently Asked Questions about JW Marriott Hotel Hanoi
Which popular attractions are close to JW Marriott Hotel Hanoi?
Nearby attractions include Q Bar (0.6 miles), Sky 72 Observatory (0.7 miles), and 3D Gallery (0.6 miles).
What are some of the property amenities at JW Marriott Hotel Hanoi?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Hotel Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Hanoi?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Hanoi?
Conveniently located restaurants include JW Cafe, The Lounge, and French Grill.
Are there opportunities to exercise at JW Marriott Hotel Hanoi?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does JW Marriott Hotel Hanoi have an airport shuttle?
Yes, JW Marriott Hotel Hanoi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Hanoi offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Hanoi?
The staff speaks multiple languages, including English, Chinese, Vietnamese, and Korean.