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Hanoi Serene Hotel

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Hanoi Serene Hotel
Hanoi Serene Hotel
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1,338 Reviews from our TripAdvisor Community

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Showing 1,094: English reviews
Level Contributor
7 reviews
5 of 5 stars Reviewed today NEW via mobile

Fantastic service from the staff. Clean comfortable and great value for money. I've stayed in 5 star hotels and not had the level of service I got at the Hanoi Serene Hotel. Would definitely recommend it.

Helpful?
Thank Directman
1 review
5 of 5 stars Reviewed 2 days ago NEW

It was really a nice hotel. Because the hotel's staff(Trang) are really really kind to me. When I arrived this hotel,they welcome to me and my mom. one staff who reccommended local restaurant,so we went to their. The food was really yummy :) we like that. And I asked a tour (Halong Bay tour) in e-mail after I booked this... More 

Helpful?
Thank MisamisaTTT
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel is located in the local area however it's not far from the tourist spots. The staff were all very friendly and helpful. Especially Emily, the manager, she is always there when you need help.

Helpful?
Thank KIM S
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

酒店地点很好,就在三十六街,脚程一个小时以内可以去到满多地方。前台服务很热情地介绍景点和指路,英文也好,沟通基本没有障碍。没有逗留几天,服务员Anna可以帮我们定了下龙湾一日游和两天沙壩的行程及酒店,还帮我们定了来回沙壩火车票及租车去车站。所有接触到的员工都让人很舒服,推荐入住。 自助早餐品种还是少了点,再多点就更好。 地方不是很好找,在一条小巷子里面。 The location is very good and within walking distance to all attractions in Old Quarter . Room is clean and comfortable. Great staff, friendly and very helpful. Overall, we enjoyed our stay.

Helpful?
Thank Cassey T
Geelong, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The reception staff were warm and welcoming from the second we got out of the taxi, they were always there either for advice when we needed or just a big smile first thing in the morning. The room was super comfortable, always cleaned perfectly and the daily fruit was a lovely treat to come home to each day. We are... More 

Helpful?
Thank Noams24
Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is fantastic. The location is right in the middle of the old quarter, down a quieter street. In the morning it is a little market and at night it's so quiet. You can't hear anything from the room. We walked to the lake, prison, temple of literature easily. The staff are so friendly and so helpful, they provide... More 

Helpful?
Thank Jill M
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

I really appreciate to Maria and her colleague for their thoughtful treating us. Hotel's facility is average level but it is really reasonable and effective considering cost. it is important thing that there are really warmful, kind and thoughtful staffs. Maria and her colleagues took care of us, and treat us very thoughtfully, When I arrived at hotel, she came... More 

Helpful?
Thank Kim J
St. Pete Beach, Florida
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in an alley in the Old Quarter. Alley serves as a focal point for the locals. During the day, it is a market so beware of the motor scooters. Try to tour the alleys and see how the locals live. Our room was a Superior Twin Room with a nice updated bathroom. Breakfast was served down in... More 

Helpful?
Thank Peter D
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Been to Australia, Japan, Bejing, Shanghai, Taiwan, Germany and other countries but never had such hospitality I had from this hotel. This hotel is small, with estimated total room numbers of 14. In Hanoi, tourist hotel are those smaller ones, and these hotels exist in large numbers. We took a 2+1 room that is just nice for 2. Located at... More 

Helpful?
Thank khaiocean
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is a bit of a mixed bag. We were on the 7th floor with city view. Pros: Not noisy since it is tucked in an alley way. Next to Bun Cha Dac Kim, a delicious HaNoi specialty. The alley way is bustling with daily life folks selling fruits and poultry. You can eat all the fruits you want.... More 

Helpful?
1 Thank Tuong Vi N
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Serene Hotel is the best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by professional & dedicated staff, providing you a comfortable & memorable stay. Hanoi Serene Hotel offers beautiful and spacious rooms with nice view of Hanoi old street. Hanoi Serene Hotel is equipped with all amenities that you expect such as air-conditioning, international standard elevator, Internet ADSL,Computer in room , cable television, mini bar and more. ... more   less 

Additional Information about Hanoi Serene Hotel

Address: 10c Yen Thai Str.., Old Quarter | Hoan Kiem District, Hanoi 0084, Vietnam
Location: Vietnam > Hanoi
Price Range: $34 - $50 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Serene Hotel 3*
Number of rooms: 14
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Hotel Style:
#6 Romantic Hotel in Hanoi
#8 Family Hotel in Hanoi
#37 Business Hotel in Hanoi
#39 Best Value Hotel in Hanoi
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