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40 Cat Linh Street, Hanoi 10000 Vietnam
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!MEET & PLAY PACKAGES AT PULLMAN HANOI HOTEL
$60
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Free cancellation until 06/29/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (595)
Room & Suite (223)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Hanoi
Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#184 of 1,236 hotels in Hanoi
Location
Cleanliness
Service
Value
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 240 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI.
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Room & Suite (223)223
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Babysitting
Airport transportation
Paid public parking on-site
Parking garage
Wifi
Hot tub
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Hotel links
Special Offer:MEET & PLAY PACKAGES AT PULLMAN HANOI HOTEL
983Reviews16Q+A100Room tips
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Popular mentions
Juok_77 wrote a review Apr 2021
Ho Chi Minh City, Vietnam1 contribution
With limited manpower, all team tried their best to accommodate all guests. Breakfast buffet, they remembered my coffee type, clean up quickly etc. Also nice welcome card and clean room, nice service for me (I went to gym about 11pm and couldn't turn on light and called hotel, staff came up and help me out immediately with big smile). Also room service team were friendly and I was happy with all service!
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Pullman Hanoi, Guest Services / Front Office at Pullman Hanoi
Responded 1 week ago
Dear Juok_77, Many thanks for your great review of Pullman Hanoi on Tripadvisor. We are proud to know that our hospitality could meet your expectation even during the difficult time. I will share your nice comments with the whole team and I am sure they will be delighted with your compliments. Once again, thank you for your feedback and we hope to see you again very soon. Kind regards, Nguyen Thi Thanh Binh Front Office Manager
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toshea2016 wrote a review Mar 2020
London, United Kingdom3 contributions9 helpful votes
Hotel's Favorite
Arrived from UK exhausted at 5am and realised that we would not be able to check in until 2pm. The front of house staff were amazing and allowed us to use the gym and executive suite facilities so that we could relax whilst they prepared a room for us. The bar and restaurant is excellent and the overall service of everyone that we met was incredible, they could not do enough to help us. Special thanks to the lady looking after us in the executive lounge as she had spent a year in Sapa so was able to give us a great insight into what to do in both Hanoi and Sapa. We were only staying the night before heading off so can’t imagine how they would have treated us if we were here for a week! Thank you all so much for making our stay in Hanoi so special and we look forward to seeing you again in a few days on our return Tom and Denise O’Shea
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Date of stay: March 2020
3 Helpful votes
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Response from VincentOLIVIER_1, Resident Manager at Pullman Hanoi
Responded Mar 5, 2020
Dear toshea2016, Thank you very much for this wonderful review. It's a pleasure to know that you had a great experience and really enjoy your stay with us. Also, we are very thrilled to read that our team has provided the excellent and exceptional service to you. The team, especially at front of house and at executive lounge, will be very happy to see such a wonderful feedback and that their efforts and hard work paid off. We appreciate your feedback and we look forward to welcoming you back again in the near future. Kind Regards Vincent OLIVIER Resident Manager
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ChuHoonChang wrote a review Mar 2021
South Korea142 contributions50 helpful votes
It was our 2nd visit to Pullman Hanoi! Weekend travel to Hanoi and Pullman Hotel Hanoi provided everything we needed! We loved the location of the hotel. The distance from our few destination was very reasonable and we saved a lot of time. Check-in & Check-out was very smooth. All staff we faced were kind, friendly and always offered assistance. Room was spacious, breakfast was glamorous. Lobby bar had good drinks and the service staff was very helpful for us to choose the drinks. We will certainly come back to Pullman Hai Phong. Accor never fails to meet our expectation!!!
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Room Tip: Location, Location & Location
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Response from Pullman Hanoi, Guest Services / Front Office at Pullman Hanoi
Responded Mar 19, 2021
Dear ChuHoonChang, Thank you for having chosen Pullman Hanoi and for taking the time to share your experience on Tripadvisor. We are very proud to read that our hospitality met your expectation and you were impressed by our kind and friendly team members. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Pullman Hanoi very soon. With kind regards, Nguyen Thi Thanh Binh Front Office Manager
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ewtravelblog wrote a review Jan 2021
Ho Chi Minh City, Vietnam155 contributions112 helpful votes
Althought Pullman may not be situated in the most convinient location in Hanoi, the hotel does offer good front office service, comfortable room & spacious hotel lobby. Very reasonable price & will certainly consider staying here again in next trip to Hanoi
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Date of stay: December 2020Trip type: Traveled on business
1 Helpful vote
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Response from Pullman Hanoi, Guest Services / Front Office at Pullman Hanoi
Responded Jan 5, 2021
Dear ewtravelblog, Thank you for taking the time to share your experience about our hotel facilities and services on Tripadvisor. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Our goal is always to make sure that all of our valued guests have a wonderful stay with us. Your positive comments about "good front office service, comfortable room & spacious hotel lobby" will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Pullman Hanoi in the near future. With kind regards, Nguyen Thi Thanh Binh Front Office Manager
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HuyDoan1708 wrote a review Dec 2020
Ho Chi Minh City, Vietnam22 contributions5 helpful votes
After 3 nights stayed at Pullman Hanoi, this is my opinion about this hotel: Strength: Old but warm hotel. Comfortable and quiet room. Food is good, I had breakfast and dinner at La chemineé restaurant, highly recommend Eggs-benedict and smoked salmon. Friendly staff Fast check-in and check-out (about 3 min) Weakness: A little far from Hanoi Old Quarter (about 2km) you can book Grabbike or car with a low price to get there (about 2 USD) Old hotel, not as modern as other Pullman Special thank to Ms. Huyen and Mr. Dinh from the FO team, Ms Phuong from HK team and all the FB staff that make my trip become so memorable. I know you are going through a very hard time b/c of the Covid19 so I wish you all well. Definitely comeback again
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Date of stay: December 2020
Location
Cleanliness
Service
1 Helpful vote
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Response from Pullman Hanoi, Guest Services / Front Office at Pullman Hanoi
Responded Dec 30, 2020
Dear HuyDoan1708, Thank you for having chosen Pullman Hanoi and for taking the time to share your experience about our hotel on Tripadvisor. We are delighted to know that you had a pleasant stay with us and you were impressed by the good performance of our team members. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. Once again, our most sincere thanks for your great review and we look forward to seeing you again very soon. Warmest regards, Nguyen Thi Thanh Binh Front Office Manager
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Previous
PRICE RANGE
$84 - $151 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hanoi Horison Hotel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
240
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Frequently Asked Questions about Pullman Hanoi
Which popular attractions are close to Pullman Hanoi?
Nearby attractions include Truc Lam Handmade (0.1 miles), WINECELLAR.vn (0.3 miles), and Chuong Tailor (0.1 miles).
What are some of the property amenities at Pullman Hanoi?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pullman Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Hanoi?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pullman Hanoi?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to Pullman Hanoi?
Conveniently located restaurants include Grille6 Steakhouse, Binh Minh, and La Cheminee Restaurant.
Are there opportunities to exercise at Pullman Hanoi?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pullman Hanoi have an airport shuttle?
Yes, Pullman Hanoi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Hanoi offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Pullman Hanoi?
Many travelers enjoy visiting Temple of Literature & National University (0.5 miles), Hoa Lo Prison (1.2 miles), and Presidential Palace Historical Site (0.8 miles).