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40 Cat Linh Street, Hanoi 10000 Vietnam
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (591)
Room & Suite (209)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Hanoi
Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#196 of 1,096 hotels in Hanoi
Location
Cleanliness
Service
Value
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 240 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI.
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Room & Suite (209)209
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Babysitting
Airport transportation
Paid public parking on-site
Parking garage
Wifi
Hot tub
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Hotel links
Special Offer:PULLMAN HANOI'S GASTRONOMY PACKAGE - STAY NOW, SAVE MORE
977Reviews16Q+A100Room tips
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Popular mentions
Trong Nghia wrote a review Aug 2020
Hoi An, Vietnam3 contributions
I had a great time in Pullman Hanoi during my Business Trip in July2020 here. Especially i want to send my thank you to Ms. Thao Min (welcomer at Front Office) She was the most amazing and active girl i met ever. The food is excellent at restaurant and Club Lounge is so super nice view, especially is their staff service. The Location is very convenient, it closes to the westlake, downtown and a lots of local restaurants. Highly Recommend this hotel if you travel or business to Ha Noi.
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Date of stay: July 2020Trip type: Traveled on business
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Response from Vincent OLIVIER, Other at Pullman Hanoi
Responded 4 weeks ago
Dear TrongNghia_2909, Thank you for choosing to stay with us and thank you for your feedback regarding your recent stay at Pullman Hanoi. It's a pleasure to know that you had a great stay with us and my team at Front office made your arrival so special. It is heartwarming to read your feedback, Thank you for highlighting Ms Thao Min for her excellent skills and behavior. Thank you for your comment about our excellent food and nice staff service at our la cheminee restaurant and our Mint Bar. Your post on tripadvisor mean a lot to us. We are very delighted to read that you highly recommend our hotel and we look forward to welcome you back soon. Yours Faithfully Vincent OLIVIER Resident Manager
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toshea2016 wrote a review Mar 2020
London, United Kingdom3 contributions5 helpful votes
Hotel's Favorite
Arrived from UK exhausted at 5am and realised that we would not be able to check in until 2pm. The front of house staff were amazing and allowed us to use the gym and executive suite facilities so that we could relax whilst they prepared a room for us. The bar and restaurant is excellent and the overall service of everyone that we met was incredible, they could not do enough to help us. Special thanks to the lady looking after us in the executive lounge as she had spent a year in Sapa so was able to give us a great insight into what to do in both Hanoi and Sapa. We were only staying the night before heading off so can’t imagine how they would have treated us if we were here for a week! Thank you all so much for making our stay in Hanoi so special and we look forward to seeing you again in a few days on our return Tom and Denise O’Shea
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Date of stay: March 2020
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Response from VincentOLIVIER_1, Resident Manager at Pullman Hanoi
Responded Mar 5, 2020
Dear toshea2016, Thank you very much for this wonderful review. It's a pleasure to know that you had a great experience and really enjoy your stay with us. Also, we are very thrilled to read that our team has provided the excellent and exceptional service to you. The team, especially at front of house and at executive lounge, will be very happy to see such a wonderful feedback and that their efforts and hard work paid off. We appreciate your feedback and we look forward to welcoming you back again in the near future. Kind Regards Vincent OLIVIER Resident Manager
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RePhoenix wrote a review Jul 2020
3 contributions
Despite the Executive Lounge being closed during my last stay because of the consequences of Covid-19, Resident Manager Vincent Olivier and his team are still showing the same enthusiasm and hospitality that I have always been used to at the Pullman Hanoi. The Executive Lounge personnel are now familiar, friendly faces on the lobby front desk, and the restaurant staff for breakfast were wonderful. Congratulations to all at the hotel for performing so well in uncertain, difficult conditions.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Vincent OLIVIER, Other at Pullman Hanoi
Responded Aug 3, 2020
Dear Rephoenix, Thank you for choosing to stay with us again and thank you for your feedback regarding your recent stay at Pullman Hanoi. It's a pleasure to know that you had a great stay with us and that my team shows the same enthusiasm as always even during this special time. My team is glad to read your comments, it make them feel even more motivated to provide a great customer service. We hope to see you soon again on your next visit to Hanoi Yours Faithfully Vincent OLIVIER Resident Manager
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SerKar wrote a review Jul 2020
1 contribution
I have stayed in Pullman Hanoi many times up to now. I felt myself as if I am staying in my home. All stuff are very friendly and polite. Hotel is very clean and comfortable. You are in the city center. So you can reach every where that you need.
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Date of stay: February 2020Trip type: Traveled on business
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Response from Vincent OLIVIER, Other at Pullman Hanoi
Responded Jul 17, 2020
Dear SerKar65, Thank you very much for your lovely review, It's great to know that you always feel at home when staying in Pullman Hanoi. Thank you for highlighting the friendliness and politeness of my team, it is much appreciated. We are indeed located in the middle of Hanoi at 10mn by car from Old Quarter and the main touristic areas. We look forward to welcoming you back very soon. Yours faithfully Vincent OLIVIER Resident Manager
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Sagitaur wrote a review Mar 2020
Da Nang, Vietnam920 contributions69 helpful votes
+1
I had a free night up my sleeve courtesy of my membership of the Accor Vacation Club and was going to Ha Noi so thought that I would cash in my chips. Unfortunately, the Pullman was the only Accor property that was available on the date I was travelling. I remember the hotel being known as the Horizon Hotel when I first went to live in Ha Noi back in 1995. Surprisingly, the hotel has hardly changed in those 25 years. Pullman is one of the more up-market of Accor's many brands but this particular hotel looks as though it has been forgotten. I checked in around midday (this took about 15 mins) and was shown to my room. I had a room with a view of the pool; nothing special. Twin beds, not asked for, would have preferred a double. Out the window you could see flaking paint on the walls. The room itself was not too bad, just not up to the standard one would expect of a Pullman. I went out to catch a taxi, not such an easy feat considering the construction of the skytrain terminus directly opposite. However, the taxis that were parked in the hotel parking did not want to take me - "Busy, sir". Must have been siesta. Asked the concierge - "find for yourself, sir". Asked the check-in - totally did not know what to do. Fortunately I new my way around Ha Noi and ventured down the road and found my own taxi. Again, not to the Pullman standard. I only had the one night there and I am sure that will be my last. Totally disappointed, and I feel that Accor really needs to have a good look at this hotel from every aspect: maintenance, reception, concierge, staff in general.
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Date of stay: June 2019
Location
Cleanliness
Service
Trip type: Traveled on business
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Response from VincentOLIVIER_1, Resident Manager at Pullman Hanoi
Responded Apr 6, 2020
Dear Sagitaur, Thank you for posting your review on tripadvisor. Please, accept my sincere apology for the shortfall of service during your stay with us. We took note of your comments and my managers are retraining the team to enhance our guest experience. We hope you will give us another try on your next trip in Hanoi. Kind Regards Vincent OLIVIER Resident Manager
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Previous
PRICE RANGE
$84 - $151 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hanoi Horison Hotel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
240
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Frequently Asked Questions about Pullman Hanoi
Which popular attractions are close to Pullman Hanoi?
Nearby attractions include Truc Lam Handmade (0.1 miles), WINECELLAR.vn (0.3 miles), and Blue Eyes Karaoke (0.3 miles).
What are some of the property amenities at Pullman Hanoi?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pullman Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Hanoi?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pullman Hanoi?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to Pullman Hanoi?
Conveniently located restaurants include Grille6 Steakhouse, Binh Minh, and La Cheminee Restaurant.
Are there opportunities to exercise at Pullman Hanoi?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pullman Hanoi have an airport shuttle?
Yes, Pullman Hanoi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Hanoi offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Pullman Hanoi?
Many travelers enjoy visiting Temple of Literature & National University (0.5 miles), Hoa Lo Prison (1.2 miles), and Presidential Palace Historical Site (0.8 miles).