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Pullman Hanoi

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40 Cat Linh Street, Hanoi 10000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (595)
Room & Suite (226)
Dining (87)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Hanoi
Updated 07/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#202 of 1,287 hotels in Hanoi
Location
Cleanliness
Service
Value
Travelers' Choice
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 242 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Babysitting
Airport transportation
Paid public parking on-site
Parking garage
Wifi
Hot tub
Infinity pool
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Children's playground
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Doorperson
Umbrella
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Refrigerator
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Vietnamese
984Reviews16Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Quan wrote a review Dec 2021
3 contributions
The staffs were very nice and helpful. The room was not new but was large enough and very clean. The hotel serves good breakfast. Service quality was still very good, even during many months of Covid-19.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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ThianCheng wrote a review Nov 2021
Shah Alam, Malaysia1 contribution
The internet service speed is about 10mbps and is not on par with the previous hotel i stayed in Westlake. The internet service provided will not be able support most video conferencing requirement and the study chair is not conducive for long hours sitting
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Pullman Hanoi, Guest Services / Front Office at Pullman Hanoi
Responded Nov 18, 2021
Dear ThianCheng, Thank you for having chosen Pullman Hanoi and for taking the time to share your experience on Tripadvisor. I am very sorry to read that you were not satisfied with our internet service . Your feedback has been brought to the attention of the Hotel Management. Actions have been taken to fix the issue and to be sure that it will not happen again in the future. Please accept our sincere apologies for the inconvenience you suffered. About the study chair, your preference has been shared with our Executive Housekeeper for a better preparation for your next stay. Finally, we are glad to know that our customer service could meet your expectations. Your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We do hope to have other opportunities to welcoming you back to Pullman Hanoi in the near future. With best regards, Nguyen Thi Thanh Binh Front Office Manager
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Juok_77 wrote a review Apr 2021
Ho Chi Minh City, Vietnam1 contribution1 helpful vote
With limited manpower, all team tried their best to accommodate all guests. Breakfast buffet, they remembered my coffee type, clean up quickly etc. Also nice welcome card and clean room, nice service for me (I went to gym about 11pm and couldn't turn on light and called hotel, staff came up and help me out immediately with big smile). Also room service team were friendly and I was happy with all service!
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Pullman Hanoi, Guest Services / Front Office at Pullman Hanoi
Responded Apr 27, 2021
Dear Juok_77, Many thanks for your great review of Pullman Hanoi on Tripadvisor. We are proud to know that our hospitality could meet your expectation even during the difficult time. I will share your nice comments with the whole team and I am sure they will be delighted with your compliments. Once again, thank you for your feedback and we hope to see you again very soon. Kind regards, Nguyen Thi Thanh Binh Front Office Manager
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ChuHoonChang wrote a review Mar 2021
South Korea143 contributions71 helpful votes
It was our 2nd visit to Pullman Hanoi! Weekend travel to Hanoi and Pullman Hotel Hanoi provided everything we needed! We loved the location of the hotel. The distance from our few destination was very reasonable and we saved a lot of time. Check-in & Check-out was very smooth. All staff we faced were kind, friendly and always offered assistance. Room was spacious, breakfast was glamorous. Lobby bar had good drinks and the service staff was very helpful for us to choose the drinks. We will certainly come back to Pullman Hai Phong. Accor never fails to meet our expectation!!!
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Room Tip: Location, Location & Location
See more room tips
1 Helpful vote
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Response from Pullman Hanoi, Guest Services / Front Office at Pullman Hanoi
Responded Mar 19, 2021
Dear ChuHoonChang, Thank you for having chosen Pullman Hanoi and for taking the time to share your experience on Tripadvisor. We are very proud to read that our hospitality met your expectation and you were impressed by our kind and friendly team members. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Pullman Hanoi very soon. With kind regards, Nguyen Thi Thanh Binh Front Office Manager
Read more
ewtravelblog wrote a review Jan 2021
Ho Chi Minh City, Vietnam155 contributions132 helpful votes
Althought Pullman may not be situated in the most convinient location in Hanoi, the hotel does offer good front office service, comfortable room & spacious hotel lobby. Very reasonable price & will certainly consider staying here again in next trip to Hanoi
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Date of stay: December 2020Trip type: Traveled on business
2 Helpful votes
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Response from Pullman Hanoi, Guest Services / Front Office at Pullman Hanoi
Responded Jan 5, 2021
Dear ewtravelblog, Thank you for taking the time to share your experience about our hotel facilities and services on Tripadvisor. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Our goal is always to make sure that all of our valued guests have a wonderful stay with us. Your positive comments about "good front office service, comfortable room & spacious hotel lobby" will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks you for your comments. We look forward to welcoming you back to Pullman Hanoi in the near future. With kind regards, Nguyen Thi Thanh Binh Front Office Manager
Read more
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PRICE RANGE
$84 - $151 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hanoi Horison Hotel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
242
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Frequently Asked Questions about Pullman Hanoi
Which popular attractions are close to Pullman Hanoi?
Nearby attractions include Truc Lam Handmade (0.1 miles), Chuong Tailor (0.1 miles), and Blue Eyes Karaoke (0.3 miles).
What are some of the property amenities at Pullman Hanoi?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pullman Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Hanoi?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pullman Hanoi?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to Pullman Hanoi?
Conveniently located restaurants include Grille6 Steakhouse, Botanica Restaurant, and La Cheminee Restaurant.
Are there opportunities to exercise at Pullman Hanoi?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pullman Hanoi have airport transportation?
Yes, Pullman Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Hanoi offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Hanoi?
The staff speaks multiple languages, including English and Vietnamese.