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Sunway Hotel Hanoi

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#107 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunway Hotel Hanoi
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710 Reviews from our TripAdvisor Community

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Showing 585: English reviews
Reviewed December 5, 2014

The best part of this hotel is the incredibly friendly staff. It is also clean and neat. Rooms are good and bed is comfortable. Bathroom is clean. I enjoyed my room but my colleague had some problem with a smell of mold in her room´and had to change. The next room also smelled of mold. Breakfast is good with a...

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Helpful?
Thank 263malinh
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear 263malinh, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are glad that you enjoyed our excellent service and the convenience of our location. It’s a pleasure serving you and we certainly look forward to welcoming you again soon. George Teh General Manager Sunway Hotel Hanoi

Reviewed December 4, 2014

A little worn-out a little moldy in places.The restaurant has a so-so breakfast but not a place to have dinner unless there is a typhoon outside. It was probably a four star once and is holding on to that rating but not really an accurate assessment. If you get a good rate then it is not a bad choice. But...

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1Thank Bill R
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Bill R, Thank you for taking time to write a review on our hotel. It is only through guests such as your goodself who would care to write that we get to know of our strengths and weaknesses and take action to improve. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again...

Mumbai (Bombay), India
Reviewed December 2, 2014

I stayed at this hotel recently on a business trip. Hotel is standard 4 star, rooms are ok, bit smaller, not much spacious to keep luggage. breakfast is wide spread. Location is not great, on a deadly street. Overall good for short & hectic stay but not recommended for leisure tourist...

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Thank F0xtraveller
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear FOXtravel..Mumbai(Bombay), India, Thank you for taking time to post a review on our hotel and for choosing to stay with us on your recent trip to Hanoi. We are glad that you appreciated the excellent breakfast spread but the quiet and secluded location was not to your liking. It was a pleasure serving you. Best regards, George Teh General...

Miami
Reviewed December 2, 2014

I recently returned from a beautiful trip in Vietnam. Much to my surprise, Hanoi's hotel, the Sunway Hotel, exceeded my expectations. While Hanoi still has a long way to go, their attentive staff looked after our every need. The hotel has a wonderful restaurant and gym plus a very lively happy hour bar. The rooms were all well appointed and...

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Thank ecam41
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear ecam41 Miami Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are absolutely delighted to hear that you appreciate our staff, excellent service and the convenience of our location. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon. Kind regards, George Teh General Manager....

Phnom Penh, Cambodia
Reviewed November 30, 2014

Staff were very helpful and speak very good English (FO). Hotel seem newly renovated with modern style. Wifi excellence and every corner is clean with properly arrangement for non smoking and smoking area. Location close to opera house by 5mn drive from hotel. This hotel is suitable with business guest. I feel safe and comfort to stay there. I won't...

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1Thank Angousspheap
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Angousspheap Phnom Penh, Campuchia Thank you for taking time to write such a nice review about Sunway Hotel Hanoi. We are absolutely delighted to hear that you appreciate our helpful staff and excellent service. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon. Kind regards, George Teh General Manager. Sunway Hotel...

San Francisco
Reviewed November 30, 2014

Sunway was the only hotel on out tour of Vietnam that I would say has western standards in mind. It was the only hotel we stayed at that was carpeted. Being in Vietnam that says a lot about a hotel. That means they have to pay attention to details and cleanliness, which I would say it succeeds. The hotel/room was...

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Thank VDlong
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear VDlong, San Francisco Thank you for taking time to write such a nice & detailed review about Sunway Hotel Hanoi. Our staff are very much motivated by your kind comments and the appreciation of their effort to provide good clean rooms and an excellent breakfast and standards that is expected of a good 4 star hotel. It has been...

Dublin, Ireland
Reviewed November 27, 2014

We were supposed to stay here for 2 nights but unfortunately our flight was cancelled so only got 1 night here instead. Hanoi is mental and the hotel was on a narrow street with lots of stuff going on around it - we didn't get to explore as we were too jet lagged but it was a nice clean hotel,...

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Thank Maresaq
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Maresaq Dublin, Ireland Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are glad that you enjoyed our good service and breakfast. Your kind comments and appreciation of our staff is great motivation for all. It has been a privilege serving you and we certainly look forward to welcoming you again soon....

London, United Kingdom
Reviewed November 22, 2014

An elegant hotel, well placed for wandering around the city. Great hotel breakfast's and my husband loved the egg stations. the staff were very friendly and happy to help. The rooms were well kitted out with 3 pin plugs available. A great place to stay.

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Thank Michele K
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Michele K, Thank you for your kind words and appreciation of our great breakfast, staff and service. We thank you for staying with us and it has been a privilege serving you. We look forward to welcoming you again soon. Kind regards, George Teh General Manager. Sunway Hotel Hanoi

Brisbane, Australia
Reviewed November 21, 2014

Clean and spacious rooms. Had a great night's sleep and could hear only minimum noise from outside. Good wifi signal. We had both dinner and breakfast in the restaurant and would recommend the food. Staff are friendly and helpful. Hotel is centrally located with a supermarket and ATM around the corner.

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Thank SuzW66
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear SuzW66, Thank you for taking time to write such a complementary review about Sunway Hotel Hanoi. We are absolutely delighted to know that you enjoyed our excellent food and service.. Our rooms come with double glazed windows to keep out noise, hence the great night’s sleep. We are happy that we have been able to contribute towards making your...

Miami Beach, Florida
Reviewed November 21, 2014

Since you walk in this Hotel something tells you it will be a good experience; the staff is friendly and helpful, the rooms nice and clean and the view of Hanoi is interesting. The surrounding area very colorful and plenty of nice restaurants; very safe, very friendly people and very easy to walk downtown. Very acomodating when your plane leaves...

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Helpful?
Thank Anton F
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Anton F, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are glad that you enjoyed our excellent service quality and the convenience of our location. It has been a privilege serving you and we certainly look forward to welcoming you again soon. George Teh General Manager Sunway Hotel Hanoi

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $60 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#34 Luxury Hotel in Hanoi
#42 Spa Hotel in Hanoi
#57 Business Hotel in Hanoi
#65 Family Hotel in Hanoi
#65 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travelers have asked, with answers from Sunway Hotel Hanoi staff and other travelers.
11 questions
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Kuala Lumpur, Malaysia
6 months ago
Sedlescombe
6 months ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“if you have a higher floor there is more view, but this is not essential”
Leedya, 2 weeks ago | Read review
“Don't get a corner room”
heleneh917, 3 weeks ago | Read review
“Reasonably located for easy "investigation" of Hanoi.”
983charlief, 4 weeks ago | Read review
“All rooms would offer a very good standard”
312geofff, 5 weeks ago | Read review
“high floor”
, Mar 10, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question