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Sunway Hotel Hanoi

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#106 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunway Hotel Hanoi
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697 Reviews from our TripAdvisor Community

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Showing 575: English reviews
Grantham, United Kingdom
Reviewed 2 weeks ago

Excellent hotel in a great location for walking the town but with off putting street appeal. Rooms are very well appointed and the breakfast selection excellent. The staff were as expected very helpful, efficient and friendly. The exchange rate they offered was the best we got. For those on tight budget the hotel bar charges about four times what you...

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Helpful?
Thank David J
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear David J , Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Regards, The Sunway Hotel Hanoi Management Team.

United States
Reviewed 2 weeks ago

I did research on the internet about the hotel before I come to Vietnma. I have a 2- night stay here and it was great. Hotel is a little bit far from downtown(20-25 minutes) but for me it doesn't matter cuz I love to walk. The room is small but very nice and cozy. The staffs were very helpful and...

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Helpful?
Thank Smith W
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Smith W, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Tuan and his team know that they made an impact during your stay. We hope to welcome you back to the...

Odenton, Maryland
Reviewed 2 weeks ago via mobile

The last stop of a 4-week visit to SE Asia with Gate 1 Travel. It is a lousy way to end the trip. We have a 3-night stay here. The room is small, the carpeting looks like it hasn't been vacuumed in months and there is mold in the bathroom. Since we have been traveling a month, we each have...

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Helpful?
Thank Mkaminer
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Mkaminer, Thank you for providing us with feedback from your stay. First and foremost, we are very sorry to hear that you were unappy with your experience here at our hotel. We appreciate your feedback very much that provides us to further improve our guest experience. We are taking proactive step to enhance our value as well as guest...

KL, Malaysia
Reviewed 3 weeks ago

Beyond a doubt, the best thing about the Sunway Hotel is their service (although their rooms and facilities are excellent as well). The hotel manager, Simon, and his staff were extremely courteous, friendly and provided us with excellent service. They truly made us feel at home every time we returned to the hotel after a long & tiring day. The...

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Helpful?
Thank IshDewyn
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear IshDewyn, Thank you for taking the time to share your experience with us! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Simon and his team know that they made an impact during your stay. We hope to...

Wells, United Kingdom
Reviewed 3 weeks ago

Very friendly staff, comfortable room. All areas of the hotel were very clean. Good selection of food for breakfast and dinner. Visited hotel on a tour of Vietnam starting in the north and finishing in the south.

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Helpful?
Thank casemxm
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear casemxm, Thank you for your wonderful rating of our hotel and sharing your experience with us. We hope we will have the pleasure of serving you again in the near future. Regards, The Sunway Hotel Hanoi Management Team.

Brisbane, Australia
Reviewed 3 weeks ago

An OK hotel but not much around it and you have to walk a fair way taking your life in your hands with the traffic to get anywhere Good breakfasts. One of the lifts was out of order the whole three nights we were there which was inconvenient

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Helpful?
Thank Mary C
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Mary C, Thank you for taking the time to share your experience with us. We appreciate your feedback very much that provides us to further improve our guest experience. Furthermore, we apologize for the inconveniences that you experienced during your stay and would like to assure you no similar recurrence. We look forward to welcoming you back to our...

Boston
Reviewed 3 weeks ago via mobile

Spent 2 nights in an upgraded. Deluxe room. Very comfortable. The front desk staff and manager are extremely customer focused and provide excellent hospitality at this property. Kudos to them. Breakfasts are very good. Lots of choices. Doormen/woman and bellboys are great. Standard rooms need updating. Perhaps replace rugs with wood floors throughout and fix a/c in standards. Someone commented...

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Helpful?
Thank DonnamarieBoston_MA
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear DonnamarieBoston_MA, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel comfortable. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Best Regards, The Sunway Hotel Hanoi Management Team.

Melbourne
Reviewed 3 weeks ago

We stayed here 3 nights and were very pleased with the staff, the friendly service, the Breakfasts and the room.Our room on the seventh floor was very quiet, the air conditioning was quiet, the bed was very comfy(3 pillows?) and the bathroom serviceable.The bottled water supplied each day was appreciated .We would stay here again

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Helpful?
Thank marshfish
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear marshfish, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards, The Sunway Hotel Hanoi Management Team.

Greater Manchester
Reviewed 4 weeks ago

Attentive and polite staff. Excellent breakfast with a large variety of choice and for once two really nice coffee machines. High standard of cleanliness. There was an offer on for evening dinner and had an excellent meal. The only downside was that one of the lifts was out of commission and it took an age to get too and from...

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Helpful?
1Thank M M
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear M M, Thank you for your review. We are very happy that the staff was welcoming and accommodating and that you enjoyed our food&beverage services alot. On the issue of our elevator, we have already taken actions and would like to assure you no similar recurrence on your next visit. We look forward to welcoming you back to the...

London, United Kingdom
Reviewed 4 weeks ago

We stayed here for 3 nights and it,s one of the best hotels I've stayed in. Staff were extremely helpful, the rooms were very clean and the buffet breakfast was excellent. We had room service only once and even that was without fault

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Helpful?
Thank Aggiesmith
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Aggiesmith, Thank you for your kind comments. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Regards, The Sunway Hotel Hanoi Management Team.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $61 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#34 Luxury Hotel in Hanoi
#42 Spa Hotel in Hanoi
#57 Business Hotel in Hanoi
#65 Romantic Hotel in Hanoi
#65 Family Hotel in Hanoi
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Questions & Answers

Here's what travelers have asked, with answers from Sunway Hotel Hanoi staff and other travelers.
11 questions
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Kuala Lumpur, Malaysia
5 months ago
Sedlescombe
5 months ago

See all questions (11)

Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Reasonably located for easy "investigation" of Hanoi.”
 of 5 bubbles 983charlief, 4 days ago | Read review
“All rooms would offer a very good standard”
 of 5 bubbles 312geofff, 6 days ago | Read review
“high floor”
 of 5 bubbles , 2 weeks ago | Read review
“Club Rooms offer excellent value for the additional price.”
 of 5 bubbles IshDewyn, 3 weeks ago | Read review
“We stayed on the fifth and tenth floors but the views were not great as we looked onto the next building”
 of 5 bubbles Aggiesmith, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question