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Sunway Hotel Hanoi

#176 of 549 Hotels in Hanoi
Certificate of Excellence
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613 Reviews from our TripAdvisor Community

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Showing 508: English reviews
Sydney, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent three nights here and the staff could not be more helpful. We requested a room change and it was done immediately. Breakfast was great and included pancakes, waffles or French toast. The bar in the lobby has a nice menu. Very comfortable beds and good bathroom. Free wifi was excellent. Good location. The aircon worked well and the non... More 

Helpful?
Thank Misscarol52
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Misscarol52, Thank you for your kind comments and great to know that you appreciated our fresh & clean room with comfortable beds and good bathroom, fine air conditioning, great breakfast, nice menu in lobby bar, excellent free wifi, helpful staff and good location. Thank you for staying with us and we look forward to serving you again soon. General... More 

Adelaide, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Breakfast is good. Rooms are quiet! Has a Russian air to the hotel. Overall good standard. Take away breakfast could be better and more choice on the day menu. Staff are friendly but wifi requires special code or pay more

Helpful?
Thank Wingles2014
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Wingles2014, Thank you for taking time to write a review on our Hotel. We are glad that you appreciated our good breakfast, quite room and friendly staff. Thank you for staying with us and we look forward to welcoming you again soon. General Manager. Sunway Hotel Hanoi. More 

Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at twice, for two nights each time, either side of a Halong Bay cruise. Both times the staff were friendly, genuinely polite, and helpful. First stay was on 9th floor, and although the room was nice, it could have done with a lick of paint. Second stay, the 7th floor room had been refurbished and was excellent, I.e. clean,... More 

Helpful?
Thank Myke C
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Myke C, Thank you for taking time to write a review on our Hotel. We are glad that you appreciated our excellent service, clean, bright, and cheerful rooms with comfortable beds, and good A/C; excellent breakfast; friendly, genuinely polite, and helpful staff Thank you for staying with us and we look forward to welcoming you again soon. General Manager.... More 

Perth
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

One night stay. I think it was roughly 30 min from the airport and that was at peak time. Check in was quick and informative. A very helpful young man. Good size room and bathroom. I ate the beef pho in the hotel and it was delicious! Free wifi which was relatively quick. I'd go back again

Helpful?
Thank kissmekate3000
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear kissmekate3000, Thank you for your kind comments and great to know that you appreciated our excellent services, good size & fantastic room with bathroom, delicious beef pho, free quick wifi and helpful staff. Thank you for staying with us and we look forward to serving you again soon. General Manager. Sunway Hotel Hanoi. More 

Cincinnati, Ohio
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 17, 2016

We were pleasantly surprised with the Sunway Hotel. The room was adequate size, with comfortable beds. The air conditioning was fine. The service was exceptional and the breakfast was was good-made to order eggs, fruit, coffee , pastries, and delicious Pho. The service was very attentive to your needs. There was a great pho bo restaurant about two blocks away... More 

Helpful?
Thank Gene J
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Gene, Thank you for your kind comments and great to know that you appreciated our adequate room with comfortable beds, fine air conditioning, good breakfast & convenient location. Thank you for staying with us and we look forward to serving you again soon. General Manager. Sunway Hotel Hanoi. More 

Melbourne, Australia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed June 15, 2016

We were given a very small room for two people,two extra lamps taking up what little room there was,one chair for two and the aircon was insufficiënt to cool the room,everyone day the door key had to be changed.Would not book into this hotel again.

Helpful?
Thank glenispc
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear glenispc, It was most distressing to be informed of your less-than-satisfactory experience during your recent stay with us and we were not able to meet with your high expectations. We take pride in replying to every comment, good or poor, as we value the feedback from our guests as this helps us to improve. Although we understand in our... More 

Tonypandy
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

Stayed here for 3 nights the hotel is a little bit out of the way but is within walking distance of the main centre. We only had b&b and the breakfast was excellent and the room was fantastic. Make sure you grab a map before you leave the hotel to find your way around or you will probably get lost.

Helpful?
Thank WelshbabeTonypandy
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear WelshbabeTonypandy, Thank you for your kind comments and great to know that you appreciated our excellent breakfast and fantastic room. Thank you for staying with us and we look forward to serving you again soon. General Manager. Sunway Hotel Hanoi. More 

surrey
Level Contributor
498 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
4 of 5 stars Reviewed June 7, 2016

This centrally located hotel would have 5 stars were it not for the ridiculous lighting system in the rooms which lead to us (and others) performing our bathroom functions by the light coming from the lobby.There are a few lights that work outside the system, 2 table lamps, a standard lamp and a light behind the bedhead controlled buy a... More 

Helpful?
Thank lizandianp
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear lizandianp, Thank you for taking time to write a review on our Hotel. We are glad that you appreciated our excellent buffet breakfast, Free Wi-Fi and good shower. Thank you for staying with us and we look forward to welcoming you again soon. General Manager. Sunway Hotel Hanoi. More 

Reigate, England
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed June 7, 2016 via mobile

We were on a group tour and this was a very good base. Breakfast was excellent, the staff were friendly and helpful. We extended our checkout time as we had an evening flight home, rather than wait in the lounge all afternoon, this enabled us to have a rest before travelling. Staff were very friendly and helpful and I would... More 

Helpful?
Thank phil59
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear phil59, Thank you for your kind comments and great to know that you appreciated our excellent breakfast, friendly and helpful staff. Thank you for staying with us and we look forward to serving you again soon. General Manager. Sunway Hotel Hanoi. More 

Houston, TX
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed June 3, 2016

I stayed in this hotel and the end of our tour. I want to do a summary: Good breakfast Good location ( close to restaurants and supermarkets- walking distance) Excellent customer service ( Ginni is a keeper, she is great, well, all at the front desk are wonderful ) Free Wi-Fi Good money exchange rate.

Helpful?
1 Thank Ahidyn
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Ahidyn, Thank you for your kind comments and great to know that you appreciated our good breakfast, good location, excellent customer service, free Wi-Fi, good money exchange rate, wonderful & great staff . Your kind comments have been disseminated to Ginni. Thank you for staying with us and we look forward to serving you again soon. General Manager. Sunway... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi, Vietnam
Location: Vietnam > Hanoi
Price Range: $54 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Hotwire, Asiatravel.com Holdings, HotelTravel.com, Travelocity, Priceline, Expedia and Odigeo so you can book your Sunway Hotel Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#43 Luxury Hotel in Hanoi
#59 Business Hotel in Hanoi
#64 Spa Hotel in Hanoi
#66 Family Hotel in Hanoi
#68 Romantic Hotel in Hanoi
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