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Hotel Nikko Hanoi

#103 of 549 Hotels in Hanoi
Certificate of Excellence
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Hotel Nikko Hanoi
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559 Reviews from our TripAdvisor Community

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Showing 214: English reviews
Biella
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

first trip in Vietnam for me and unfortunately only one night to spend in Hanoi. The room, although being a standard one (deluxe), was spacious as well as the bathroom. Breakfast rich and varied. Extremely gracious and attentive staff. I will surely stay again in the future

Review collected in partnership with this hotel

Helpful?
Thank paolofD5550BE
Nikko H, Giám đốc quan hệ khách hàng at Hotel Nikko Hanoi, responded to this review

Dear paolofD5550BE, Thank you very much for taking the time to share your experience on TripAdvisor following the recent visit to Hotel Nikko Hanoi. It is with our pleasure to learn that our location, our room with stunning bathroom, our breakfast, especially our service have been up to your expectation. Our team has been so happy to learn that their... More 

Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Room price is proper. And service is good .but only breakfast menu no more serveral .if can add more menu for breakfast .I think is more perfect such more Japanese food or chiness food or some menu Thaifood .thank you

Review collected in partnership with this hotel

Helpful?
Thank surasang2000
Nikko H, Giám đốc quan hệ khách hàng at Hotel Nikko Hanoi, responded to this review

Dear surasang2000, Thank you for taking the time to share with us your latest experience at Hotel Nikko Hanoi. It is with our great pleasure to learn that our room with comfortable bed, our facilities, especially our service have been up to your expectation. We however regret to hear about the unfortunate experiences regarding the Breakfast quality, please allow us... More 

Kuala Lumpur, Malaysia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Location is not so close to the old town of Hanoi. View from the room is not facing the lake. The building seem old but well maintained. Food selection in the breakfast buffet is not that many as compared to Hotel Nikko Saigon. After all, the room is clean and the staffs are friendly and helpful.

Helpful?
1 Thank Vincy_TYY
Nikko H, Giám đốc quan hệ khách hàng at Hotel Nikko Hanoi, responded to this review

Dear Vincy_TYY, Thank you so much for your comments regarding the recent visit to Hotel Nikko Hanoi. We are delighted to learn that you have enjoyed our stunning room and the services we provided. On the other hand, I am sorry for the inconvenience caused you by the location of our hotel. Our Bellmen are more than happy to help... More 

Stavanger, Norway
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel and the rooms were lovely and the staff service overall excellent. I stayed at executive room in high floor with park view. I got a massage voucher and welcome drink for this booking. The room also has a cup of flower on the table, Japanese yukata and a sweet candy when I came back in night. The room... More 

Helpful?
2 Thank StreyMC
Nikko H, Giám đốc quan hệ khách hàng at Hotel Nikko Hanoi, responded to this review

Dear StreyMC, Thank you so much for your comments on TripAdvisor. We are delighted to hear that you have enjoyed many aspects of your stay with us from the room with stunning view, the massage, the room, to the service provided. Our team is always dedicated to provide the superior level of service for our guests, and we will not... More 

Doha, Qatar
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Fabulous time at this most elegant professionally hotel. Staff went out of their way to make our stay enjoyable. Accommodation, restaurants both were all of such a high standard. Location of the hotel is good: close to the local neighboour that you can walk and learn more about the local style. If you want to go shopping, it just take... More 

Helpful?
2 Thank AdelaLetang
Nikko H, Giám đốc quan hệ khách hàng at Hotel Nikko Hanoi, responded to this review

Dear AdelaLetang, Thank you so much for your feedback on TripAdvisor. We are delighted to learn that you have had a thorough positive experience with us. Your lovely comments on our location, our room and facilities, our restaurant, especially our service definitely are great source of encouragement for all the staffs to uphold the commitment to deliver the best experience... More 

Insjon, Sweden
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is around 15 minitues walking to the Old Quater - downtown of the city. The rooms are very clean and big with view face to the street and a park nearby. The staff is friendly and helpful. They really care about you and support you whereever they can. The breakfast in the hotel is excellent. various of choices... More 

Helpful?
1 Thank GaynellWanland
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr/Mrs. GaynellWanland, Thank you very much for taking your precious time to give us a feedback about your staying with us. We are please to known that our service meeting your expectation. We will surely pass on your generous words of recognition to our team who will be very inspired to keep on providing friendly and helpful services to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Service is good and the staffs are very polite. The rooms are comfortable and the mini-bar have nice assortment of drinks. We stayed at nikko floor so we have access to exclusive lounge with good food and drinks.They also have good massage. The hotel have a good view of a lake, but it's a little far from popular tourist locations.

Helpful?
2 Thank Austin L
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear Mr/Mrs. Austin L, Thank you for your stay with us at Hotel Nikko Hanoi. We are delight to hear that you appreciated the good service and benefit that the hotel offered. We are please to know that you have enjoy the massage, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will... More 

Tokyo
1 review
1 of 5 stars Reviewed 3 weeks ago

When I checked in the male receptionist was untidy dressed and when he was very unprofessional ie -It took long time to check in -HIs attitude was rude. Check in time was around 10 PM on 6 July. Even the receptionist of 3 star Hotel in Sudan is better than him.

Review collected in partnership with this hotel

Helpful?
Thank 769toshi
Nikko H, Giám đốc quan hệ khách hàng at Hotel Nikko Hanoi, responded to this review

Dear 769toshi, Thank you for sharing this review with us. Your feedback is essential in our efforts to continually improve and enhance our services and facilities. We sincerely apologize for the shortfalls in service that you experienced, as it is definitely not what we strive for everyday at Hotel Nikko Hanoi. While regretting learning about your experience, I would appreciate... More 

Hiroshima, Japan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everyone of a staff was good correspondence. Ms. Yamabu had been very kind in particular. A room was also cleaned very beautifully. The staff at the restaurant was quite friendly, too. When I go to Hanoi again, I'd like to use this hotel.

Review collected in partnership with this hotel

Helpful?
2 Thank f_uematsu
Nikko H, Giám đốc quan hệ khách hàng at Hotel Nikko Hanoi, responded to this review

Dear f_uematsu, Thank you very much for taking your precious time to share your thoughts and experience on TripAdvisor following the recent visit to Hotel Nikko Hanoi. We were delighted to read through your wonderful comments regarding many aspects of your stay. Our team have been so happy to learn that their genuine sense of care made your stay memorable.... More 

Richardson, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Nikko Hotel is a truly lovely place to stay. The staff are great and the service is friendly and very efficient. We stayed in the 19th floor with a big balcony faces to a park that will give you the relaxing asmostphere while relaxing.The style and decoration of the rooms was just perfect and completely in keeping with the whole... More 

Helpful?
Thank WilburGerwitz
Nikko H, Guest Relations Manager at Hotel Nikko Hanoi, responded to this review

Dear WilburGerwitz, Thank you for taking the time to share your comments regarding the recent visit to Hotel Nikko Hanoi. It is always a great pleasure to learn that your stay has been up to your expectation. Rest assured that your generous feedback will be cherished among the team and it would encourage them much to keep up the good... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Conveniently located in downtown Hanoi, Hotel Nikko Hanoi is close to prominent office locations, historic sites and popular shopping areas. Set amongst parks and lakes the hotel is a quiet retreat of serenity and comfort from the city’s vibrant streets.From the moment you are welcomed into the Hotel’s spacious Lobby, you will be surrounded by Vietnamese charm and traditional Japanese hospitality.The hotel features 257 generously sized and beautifully decorated guest rooms and suites with Hanoi City or Thong Nhat Park views.Whether your travel plans include meetings, conventions or leisure, the hotel can accommodate you in style and comfort - while offering a variety of amenities to make your stay a most rewarding one. ... more   less 

Additional Information about Hotel Nikko Hanoi

Address: 84 Tran Nhan Tong Street | Hai Ba Trung District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $89 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Nikko Hanoi 4.5*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Agoda, Travelocity, Asiatravel.com Holdings, HotelTravel.com, Expedia, Odigeo, Priceline and Orange Marketing Services, Japan Co., Ltd. so you can book your Hotel Nikko Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#25 Luxury Hotel in Hanoi
#35 Spa Hotel in Hanoi
#49 Business Hotel in Hanoi
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