Diamond Westlake Suites
96 To Ngoc Van Street, Quang An Ward, Tay Ho District, Hanoi 10000 Vietnam
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Avg. $51 /night, 2/11 - 2/12
$59
per night
$55
per night
$50
per night
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About
#241 of 971 hotels in Hanoi
Location
4.2
Rooms
4.6
Value
4.3
Cleanliness
4.6
Service
4.6
Sleep Quality
4.6
Located in the exclusive Quang Ba area on the north-eastern fringe of Hanoi's scenic Ho Tay Lake, Diamond Westlake Suites offers the best of both nature and modern living. A mere 15 minutes drive away from the city, the executive residence is easily accessible to banks, shops, entertainment areas and restaurants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Tennis court
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Lake View
Great View
Languages Spoken
Vietnamese
Location
96 To Ngoc Van Street, Quang An Ward, Tay Ho District, Hanoi 10000 Vietnam
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
Noibai Airport
10.5 mi•
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Rental Cars
36 Restaurants
within 0.3 miles
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Traveler rating
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Detailed Reviews



This one bedroom apartment in the Westlake district provided a counterpoint to our Hanoi Old Town experience. It is in a much quieter district. It is a secure compound with key access to the lifts that take you to your apartment. We were at the end of the 2nd floor in Block D and had a lovely view across Westlake.
The apartment is quite spacious with a bedroom, bathroom with a bath and shower over the bath, full lounge room and a combined kitchen and laundry. They supplied laundry detergent and we got all our washing done in the combined washing and drying machine. There is also a drying rack on the balcony. The kitchen has a large fridge with freezer, microwave, oven, etc and sufficient utensils to cook and eat with. There is a TV in both the lounge and the bedroom which has lots of options, including Australian and other English speaking options. Despite it being an apartment daily housekeeping was included, which I hadn't expected, so we'd left the kitchen a bit messy our first night and found it cleaned up for us.
It was probably a bit big for just a couple for two nights but I was here in 2019 with my daughter, though in a two bedroom apartment, and we loved the privacy and extra space and she still remembers it most fondly four years later. The included breakfast had a nice range of Asian and European options including some cook-on-the-spot dishes that were an excellent start to both our days and we had dinner there one night as well. On the other night we ate in a local Thai restaurant. There is a small market onsite to buy drinks and food to cook if you wish (usually open to 8pm). At reception they were able to offer money exchange for US dollars though not Australian dollars.
We enjoyed the onsite pool complex, though we didn't try the other sporting facilities offered, and used the opportunity to walk around Westlake. There is a gate directly out onto the lake but you must ring for security to let you in and out. The Westlake section near the the hotel is quieter and a pleasant walk and there is an interesting carp feeding experience for families very nearby and a very pleasant pagoda in the opposite direction. We did find that taxis and grab vehicles sometimes had difficulty finding the place despite the available signposting so we asked the hotel to arrange the taxi to the airport for us and that worked well. The staff were always courteous and helpful.
The apartment is quite spacious with a bedroom, bathroom with a bath and shower over the bath, full lounge room and a combined kitchen and laundry. They supplied laundry detergent and we got all our washing done in the combined washing and drying machine. There is also a drying rack on the balcony. The kitchen has a large fridge with freezer, microwave, oven, etc and sufficient utensils to cook and eat with. There is a TV in both the lounge and the bedroom which has lots of options, including Australian and other English speaking options. Despite it being an apartment daily housekeeping was included, which I hadn't expected, so we'd left the kitchen a bit messy our first night and found it cleaned up for us.
It was probably a bit big for just a couple for two nights but I was here in 2019 with my daughter, though in a two bedroom apartment, and we loved the privacy and extra space and she still remembers it most fondly four years later. The included breakfast had a nice range of Asian and European options including some cook-on-the-spot dishes that were an excellent start to both our days and we had dinner there one night as well. On the other night we ate in a local Thai restaurant. There is a small market onsite to buy drinks and food to cook if you wish (usually open to 8pm). At reception they were able to offer money exchange for US dollars though not Australian dollars.
We enjoyed the onsite pool complex, though we didn't try the other sporting facilities offered, and used the opportunity to walk around Westlake. There is a gate directly out onto the lake but you must ring for security to let you in and out. The Westlake section near the the hotel is quieter and a pleasant walk and there is an interesting carp feeding experience for families very nearby and a very pleasant pagoda in the opposite direction. We did find that taxis and grab vehicles sometimes had difficulty finding the place despite the available signposting so we asked the hotel to arrange the taxi to the airport for us and that worked well. The staff were always courteous and helpful.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cedric Fontbonnat, General Manager at Diamond Westlake Suites
Responded Oct 9, 2023
Dear Susan C, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi. It was our pleasure to welcome you and your companion. We aim to provide all the necessary amenities, comfort, cleanliness and service to make your stay in Hanoi and especially in Tay Ho area, the most convenient one. Located on the banks of the beautiful and serene West Lake, we are glad to read that you both enjoyed the “quietness” of our complex and had a memorable time walking along the lake. Thank you again for your kind comments and we look forward to welcoming you again very soon. Best regards, Cedric Fontbonnat General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Apartment hotel very good very clean lunch is excellent and varied. We had a very good view of the swimming pool. The shuttle takes us to the city center for around 20 minutes but we have to return by taxi for around $8 Canadian. Small grocery store on site, very popular, there are some within walking distance but less clean. Very clean site.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Pour nous la température pas notre bord 1 semaine de pluie. Le Spa ouvert dehors aurait été bien...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great visit here! As a family of four with two teenagers, we appreciated the large 3 bedroom apartment. They even cleaned every day! As others said, Grab drivers do seem to get confused on how to pick you up from here but we decided just to walk towards the main gate when meeting a Grab to end the confusion. We did not eat in the restaurant. If you want a great place away from the Old Quarter craziness, I would highly recommend here!
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Date of stay: December 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are about to check out of this accommodation and although overall our stay was good I feel I need to point out a couple of things. The apartment was clean, comfortable and had everything we needed.
We had to call the maintenance guy because the plugs were problematic.
The internet kept breaking down
The food in the hotel was very poor. We had room service on two occasions and the food was very poor.
Every night I was woken up to the sound of washing machines/dryer or whatever it was?
We had to call the maintenance guy because the plugs were problematic.
The internet kept breaking down
The food in the hotel was very poor. We had room service on two occasions and the food was very poor.
Every night I was woken up to the sound of washing machines/dryer or whatever it was?
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DiamondWestlake, General Manager at Diamond Westlake Suites
Responded Feb 5, 2020
Dear Christine L, We would like to thank you for choosing Diamond Westlake Suites for your stopover in Hanoi during the Lunar new year. Reading your review, we understand that you had in overall a pleasant stay with us and valued our apartment as clean and comfortable. Your comments regarding the technical issues with the plugs, the internet connection and the sound that you encountered have been shared with the related department. We regret to read that you were disappointed with the food. I already met with our kitchen team to better understand this situation as we usually received good comments regarding our room service menu. We hope to have a chance to welcoming you again. If so, please feel free to contact us directly and we will definitely ensure you and your family a perfect stay. Thank you and we look forward to welcoming you again very soon. Best regards, Cedric Fontbonnat General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Exactly what we were looking for. We were looking for a pool and self catering with a washer near chabad and this is what we found.
It is not a hotel near the old quarter (25 min drive away by cab and pretty cheap).
I loved the space in the apartment and the clubhouse. I could have spent several days exploring and not seen everything - there is a kids playground, pool table tennis table, dance hall.
It was basically a place for long term people and recently started renting out to shorter termers. They do a breakfast for everyone. It is ok - neither terrible nor amazing.
I was very happy with this place and would recommend it if you like self catering, being slightly away from the city or just want a washing machine.
It is not a hotel near the old quarter (25 min drive away by cab and pretty cheap).
I loved the space in the apartment and the clubhouse. I could have spent several days exploring and not seen everything - there is a kids playground, pool table tennis table, dance hall.
It was basically a place for long term people and recently started renting out to shorter termers. They do a breakfast for everyone. It is ok - neither terrible nor amazing.
I was very happy with this place and would recommend it if you like self catering, being slightly away from the city or just want a washing machine.
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Date of stay: August 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cedric Fontbonnat, General Manager at Diamond Westlake Suites
Responded Sep 18, 2024
Dear Robbielondonuk613, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi. It was our pleasure to welcome you and your Family. We are glad to read that you valued our accommodation and our facilities as we aim to provide all the necessary amenities, comfort, cleanness and services to make your stay in Hanoi the most convenient one. Thank you for recommending our residence. That means a lot to us. We look forward to welcoming you and your Family again very soon. Best regards, Cedric Fontbonnat General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.


The hotel is outdated and the service leaves a lot to be desired. We were neither greeted nor given a proper welcome when we arrived. When we pointed out that we were there with our suitcases, we were simply directed to the elevator next to the stairs. The employee apparently didn't think it was necessary to greet us. Only after we asked did they take care of our suitcases.
The room we moved into was neat. However, we didn't get your instructions.
Unfortunately, the location is also suboptimal. Completely isolated and secluded for vacationers. Taxis have a hard time finding their way here.
This was the first and last stay.
The room we moved into was neat. However, we didn't get your instructions.
Unfortunately, the location is also suboptimal. Completely isolated and secluded for vacationers. Taxis have a hard time finding their way here.
This was the first and last stay.
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Date of stay: May 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

We were after reasonably priced accommodation in the area and that’s what we got. None of the frills of a hotel. Room was clean and maintained. Full kitchen and washer dryer.
Nice large pool but no apparent towels.
A little difficult for to access for walking and taxis.
Some restaurants within walking distance. Restaurant prices higher than old town.
Nice large pool but no apparent towels.
A little difficult for to access for walking and taxis.
Some restaurants within walking distance. Restaurant prices higher than old town.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cedric Fontbonnat, General Manager at Diamond Westlake Suites
Responded May 1, 2024
Dear P&ZH, We would like to thank you for choosing Diamond Westlake Suites for your recent trip to Hanoi. It was our pleasure to welcome both of you. We are happy to read that you enjoyed your stay at our premium residence. Thank you for your trust in our service. We look forward to welcoming you again very soon. Best regards, Cedric Fontbonnat General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The property is decent, rooms were great but terrible for vegetarians. Literally no options for vegetarians.
Also, no one understands English which makes it even more difficult to find any veg
Wouldn't suggest it for Indians (especially Veg)
Also, no one understands English which makes it even more difficult to find any veg
Wouldn't suggest it for Indians (especially Veg)
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Date of stay: December 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in DW Suites for few days. We've had a spacious apartment with the swimming pool view. It was including a Buffet Breakfast, good amount of choice. The main point of this area was the calm, the cleanliness, the location. We would like to say also a special Thank You to Mr Cedric, the French General Manager of this residence.
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Date of stay: December 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cedric Fontbonnat, General Manager at Diamond Westlake Suites
Responded Mar 3, 2022
Dear Vincent P, We would like to thank you for taking the time to describe your recent stay at Diamond Westlake Suites. It was our pleasure to welcome you. We are glad to read that you valued our accommodation and our facilities as we aim to provide all the necessary amenities, comfort, cleanness and service to make your stay in Hanoi the most convenient one. My personal thanks to your “special thank you” note. We look forward to welcoming you again very soon. Best regards, Cedric Fontbonnat General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of the hotel is good for taxiing and the staff is friendly. Room service is available. The living room and laundry kitchen are convenient. The surrounding area is beautiful and safe, making it a great place for family trips.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DiamondWestlake, General Manager at Diamond Westlake Suites
Responded Feb 21, 2020
Dear Jissam2020, We would like to thank you for taking the time to review your recent stay at Diamond Westlake Suites. We are happy to read that you found our apartments convenient and enjoyed the surrounding area which we aim to maintain neat and safe for your comfort. Thank you for your kind comment towards our “friendly staff”. We look forward to welcoming you again very soon. Best regards, Cedric Fontbonnat General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Mbernhardt,
Thank you for your interest in Diamond Westlake Suites.
On Monday mid-morning, you may need around 25 - 30 minutes maximum to reach the International Noi bai airport. For your convenience, we can provide airport transfer at special rate if you stay with us.
Thank you again and we look forward to welcoming you soon in Hanoi.
Best regards,
Diamond Westlake Suites
Dear Tomhar fifer,
Thank you for your interest in Diamond Westlake Suites.
We are working with a Spa operator which is located in front of our clubhouse. We are not operating the Spa ourselves however we would be happy to assist to book on your behalf.
Please feel free to send us your mail so that we can forward them or send you directly their spa menu.
We look forward to welcoming you soon in Hanoi.
Best regards,
Diamond Westlake Suites
Dear Guest,
Thank you for your interest in Diamond Westlake Suites.
Indeed, we currently feature stairs in the main front entrance. We are working on adding a lift to access the lobby from the main entrance. Hopefully this will be operational from December 2018 and will help us to ease the access for everyone.
Meanwhile, we provide lifts to access every blocks and floor of the residence. The access to the lobby or the room is thus possible with a wheelchair.
Please feel free to request for any assistance you may need while staying with us.
We look forward to welcoming you soon in Hanoi.
Best regards,
Diamond Westlake Suites
Dear Ms. Winnie,
Thanks so much for your interest in our property!
It’s our great pleasure to have the chance to welcome you here.
As per policy, the residents can use all our facilities including sport facilities (tennis, squash, table tennis, badminton, pool/billiard table) at free of charge and they just need to book with our reception the time they want to use. The tennis balls you can easily buy at our mini-mart on site.
We are running the promotion to offer 01 way air-port transfer ( either air-port pick up or airport see off) applied to min. 2 consecutive night-stay, so once you book on our website, book directly with me or on any channel, we will very glad to offer you this added benefit.
Should you need any further assistance, please do not hesitate to contact me, I’ll be very glad to assist.
Look forward to your soon booking.
Thank you so much.
Best regards from our TEAM
Diamond Westlake Suites
"Huge 1 bedroom apartment, having a washer/dryer in our unit was a nice surprise. Room service was also very handy."Read full review
"You need adaptor for using electronics. You can request to the desk or room service."Read full review
PRICE RANGE
$54 - $71 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
167
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingDIAMOND WESTLAKE SUITES - Updated 2025
Frequently Asked Questions about Diamond Westlake Suites
Which popular attractions are close to Diamond Westlake Suites?
Nearby attractions include Legacy Handmade Furniture (0.2 miles), Work Room Four (0.2 miles), and Pho Linh Temple (0.2 miles).
What are some of the property amenities at Diamond Westlake Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Diamond Westlake Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Diamond Westlake Suites?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Diamond Westlake Suites?
Yes, free parking is available to guests.
What are some restaurants close to Diamond Westlake Suites?
Conveniently located restaurants include Chao Ban Vietnamese Restaurant, Maii Bistro, and Cugini - Ristorante Italiano.
Are there opportunities to exercise at Diamond Westlake Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Does Diamond Westlake Suites have airport transportation?
Yes, Diamond Westlake Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Diamond Westlake Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Diamond Westlake Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Diamond Westlake Suites?
Many travelers enjoy visiting Temple of Literature & National University (2.8 miles), Hoa Lo Prison (3.3 miles), and Ho Chi Minh Mausoleum (2.3 miles).