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Sofitel Plaza Hanoi

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#73 of 556 Hotels in Hanoi
Certificate of Excellence
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Sofitel Plaza Hanoi
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1,472 Reviews from our TripAdvisor Community

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Showing 1,087: English reviews
Sydney, Australia
Level Contributor
98 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed on 8th September for one night....luckily. Pool being refurbed and reception area. Rooms functional. Check in and out great. All staff pleasant. Roof top bar and restaurant. ...great service and view. It was 8pm at night local time, but 11pm home time.

Helpful?
Thank Got2try
New York City, New York
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Great location, staff and facility if you want some quiet time after a full day of visit in and out of town. Even better if you can access the club lounge which offers the refinements of Vietnamese hospitality with French culinary know how.. The large pool is an added bonus that will help you either get fit in the morning... More 

Helpful?
Thank ehb121
Singapore, Singapore
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Sofitel has excellent customer service. Sofitel also has the best beds, very nice to sleep in with so many pillow options. Right from the moment you arrive at the lobby, the familiar concierge staff will greet you and help you sincerely with your luggage all the way to the front desk. Time and time again, Ms.Hoai at the front desk... More 

Helpful?
Thank Andrew C
Atlanta, Georgia
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Absolutely horrible experience. I brought my family here from the US. The staff and reception handled our requests, but were not attentive or seemed that they even cared at all. They just wanted to get you in and out. The main problem is the room is absolutely disgusting. We asked for non smoking room and my grandpa's room had a... More 

Helpful?
2 Thank Kokokawa
Hanoi, Vietnam
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is quite a good hotel...food is good..staff good in actual service...but when local guests come into restaurant ..they behave as if it is a beer hall..children running loud and wild..interfering with dinner experience for guests..staff do nothing although aware it is disrupting!! No manners..no control by staff..I have spent many visits and a lot of money here...but they have... More 

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1 Thank GoodValue_12
Sydney, Australia
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel with lovely views of the west lake. Excellent rooftop bar and dining room on 19th floor. Friendly helpful staff and excellent breakfast buffet. Only 10 mins by taxi from old quarter. Lots of cafes and bar choices nearby. Excellent spa facilities.

Helpful?
Thank FoodNwineMaven
Fremantle, Australia
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This has to be the best located hotel in Hanoi, right on the lake and walking distance to the Old Quarter and Night Market. The staff were outstanding and created a great environment, especially the concierge staff. Club Sofitel was wonderful, special thanks to Thien. From now on I'll be looking for Sofitel hotels with the Club Sofitel experience.

Helpful?
Thank lesleyinfreo
San Diego, California
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Amazing hotel , situated at a busy junction in Hanoi close to Ho Tay lake. Very impressive lobby with smiling , welcoming faces as soon as you arrive. Check in was fast and efficient by the English speaking receptionist. There always seem to be several on duty so there is never a wait to be attended to. Our room faced... More 

Helpful?
1 Thank LJB610
Greater Melbourne, Australia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived here at 2pm after flying from Danang. Check in was slow and then we were eventually told our rooms weren't ready and there would be a 30 minute wait. Were shown to the lounge and offered a complimentary drink which was nice. An hour later we met Marc, the Hotel a General Manager. He went and sorted our... More 

Helpful?
1 Thank Marpear
SPHHanoi, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Manpear, Bonjour, Thank you for taking the time to share your comments regarding the recent visit to Sofitel Plaza Hanoi. It has been my pleasure to learn that you have enjoyed many aspects of your stay with us from the room and facilities, the culinary taste to the friendliness and attentiveness of our staff. I am also grateful to... More 

Singapore
Level Contributor
178 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed there for two nights for a business conference. Over all it was an OK experience. My room had a great view of lake although this hotel might be little worn down. They facility in the gym was alright. The staff was quite friendly but their level of english might be shaky sometimes. I asked for a glass of water... More 

Helpful?
Thank Hawkdai007
SPHHanoi, General Manager at Sofitel Plaza Hanoi, responded to this review

Dear Hawkdai007, Bonjour, Thank you so much for taking the time to share your comments on tripadvisor. It's great to learn that you had enjoyed the stunning lake view, the hotel facilities as well as the friendliness of our staff. However, I regret to hear that we have let ourselves down in other areas that the room was less than... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
Food & drink at the hotel
Summit Lounge
Summit Lounge
Cuisines: Bar, Wine Bar
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Situated in between two lakes & the Red river, the 273 luxury rooms hotel is located within walking distance to all of the city cultural attractions & only 5 minutes away from the Old Quarter. Offering the comfort of Sofitel MyBed, the luxurious French bathroom amenity, complimentary WiFi, two fine dining restaurants, two chic bars, all-weather swimming pool & conference facilities up to 500 persons, Sofitel Plaza Hanoi has always been among the top choices for luxury hotels in Hanoi. ... more   less 

Additional Information about Sofitel Plaza Hanoi

Address: 1 Thanh Nien Road, Ba Dinh District | Ba Dinh District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $102 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Plaza Hanoi 5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Sofitel Plaza Hanoi Hotel Hanoi
Accor Plaza Hanoi
Sofitel Hanoi
Hanoi Sofitel
Hotel Style:
#9 Business Hotel in Hanoi
#17 Luxury Hotel in Hanoi
#26 Family Hotel in Hanoi
#27 Spa Hotel in Hanoi
#38 Romantic Hotel in Hanoi
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