Pan Pacific Hanoi
1 Thanh Nien Road, Hanoi 100000 Vietnam
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Avg. $121 /night, 3/21 - 3/22
$140
per night
$127
per night
$113
per night
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About
#185 of 975 hotels in Hanoi
Location
4.2
Rooms
4.4
Value
4.2
Cleanliness
4.6
Service
4.5
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Pan Pacific Hanoi offers 272 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with a four-season swimming pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Babysitting
Highchairs available
Taxi service
Parking
Wifi
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Sofa
Wardrobe / closet
Bottled water
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbor View
Bay View
Languages Spoken
English, Chinese, Japanese, Korean and 1 more
Location
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Noibai Airport
11.8 mi•
See all flights
Rental Cars
63 Restaurants
within 0.3 miles
Reviews
4.4
2,581 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Pan Pacific Hanoi comes highly recommended for its exceptional service, with guests consistently lauding the staff's warmth and professionalism. The hotel's location is another highlight, offering easy access to both serenity and city attractions. Guests have called out the spacious and stylish rooms for their stunning views, though some suggest they could benefit from modernization.
The range of amenities, including the Summit Bar and gym, add to the hotel's appeal, despite a few calls for updates. The atmosphere is often described as both elegant and contemporary, while the hotel's cleanliness receives widespread acclaim. While offering good value with luxury elements, a few guests find the pricing on the higher side.
Location
Convenient
Atmosphere
Elegant
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
Hotel's Favorite
As part of our Viking Mekong River cruise, we started our trip with a stay in Hanoi. I have stayed in other Pan Pacific hotels and previously considered them similar to a Marriott or Hilton. This particular Pan Pacific had exceptional service, may have to do with the fact that we were in Vietnam. Our room was very comfortable and had a great view of Truc Bach and West lakes. Was conveniently located close to the John McCain memorial. Viking arranged for the group of almost 80 to have a private breakfast buffet in Ming restaurant which was outstanding. Plenty of western choices as well as dim sum and other Asian breakfast items. The Pho was delicious. The hotel also exchanged dollars for Vietnamese Dong which was very convenient. We were also able to walk to a French Bistro called Fabrik's which was reached by walking across the bridge to the other side of Truc Back Lake.
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Date of stay: December 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Schwarz, General Manager at Pan Pacific Hanoi
Responded 1 week ago
Dear 863SueM, Thank you for taking your precious time sharing the experience during your recent stay at Pan Pacific Hanoi! We are very happy to hear that you have been satisfied with the hotel facilities and services that we are delivering. I will share your feedback with the whole team. We very much appreciate your ratings and we do hope your next visit will be as pleasant as the previous one. Sincerely Yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a pleasant 3-night stay at the Pan Pacific Hanoi Hotel in October 2024 during our family vacation in Vietnam.
Location: (7/10)
The hotel is located slightly outside the city center, around 2-3 km from the Old Quarter. While it's not in the heart of the action, the peaceful surroundings provide a nice escape from the hustle and bustle of the city, and transportation options are easily available.
Ambiance: (8/10)
The hotel’s ambiance is impressive, with a modern and sophisticated design. The contemporary decor and calm atmosphere make it a great place to relax after a long day of sightseeing.
Reception: (8/10)
The reception staff was warm and courteous, ensuring a smooth and hassle-free check-in. Special thanks to Ms. My, who went above and beyond with her soft-spoken, helpful nature, making us feel welcome right from the start.
Rooms: (9/10)
We stayed in a Deluxe room with stunning views of both the lake and the city. The room was spacious, immaculately clean, and thoughtfully designed, maximizing space and comfort. The bathroom was equally spacious and spotless, complete with a bathtub, adding a touch of luxury to our stay.
Amenities: (8/10)
The hotel offers several amenities that enhance the guest experience, including a well-maintained swimming pool and a fully equipped gym. These facilities contributed to a relaxing and enjoyable stay, especially after exploring the city.
Dining: (8/10)
Pan Pacific Hanoi offers multiple dining options, and the breakfast spread was particularly impressive, with a wide selection of cuisines catering to different tastes and preferences. Whether you're craving local Vietnamese dishes or international fare, there's something for everyone.
Staff: (8/10)
The hotel staff was consistently courteous, attentive, and always willing to help, which contributed to the overall positive experience. Their service added a warm and personal touch to our stay.
Value for Money: (8/10)
Considering its spacious rooms, elegant ambiance, and attentive staff, the Pan Pacific Hanoi offers excellent value for money. The breakfast alone is worth highlighting for its variety and quality, and the peaceful location is perfect for those looking to unwind while still being close to the city’s main attractions.
Disappointments:
None that we can recall—our stay was smooth and enjoyable from start to finish.
Location: (7/10)
The hotel is located slightly outside the city center, around 2-3 km from the Old Quarter. While it's not in the heart of the action, the peaceful surroundings provide a nice escape from the hustle and bustle of the city, and transportation options are easily available.
Ambiance: (8/10)
The hotel’s ambiance is impressive, with a modern and sophisticated design. The contemporary decor and calm atmosphere make it a great place to relax after a long day of sightseeing.
Reception: (8/10)
The reception staff was warm and courteous, ensuring a smooth and hassle-free check-in. Special thanks to Ms. My, who went above and beyond with her soft-spoken, helpful nature, making us feel welcome right from the start.
Rooms: (9/10)
We stayed in a Deluxe room with stunning views of both the lake and the city. The room was spacious, immaculately clean, and thoughtfully designed, maximizing space and comfort. The bathroom was equally spacious and spotless, complete with a bathtub, adding a touch of luxury to our stay.
Amenities: (8/10)
The hotel offers several amenities that enhance the guest experience, including a well-maintained swimming pool and a fully equipped gym. These facilities contributed to a relaxing and enjoyable stay, especially after exploring the city.
Dining: (8/10)
Pan Pacific Hanoi offers multiple dining options, and the breakfast spread was particularly impressive, with a wide selection of cuisines catering to different tastes and preferences. Whether you're craving local Vietnamese dishes or international fare, there's something for everyone.
Staff: (8/10)
The hotel staff was consistently courteous, attentive, and always willing to help, which contributed to the overall positive experience. Their service added a warm and personal touch to our stay.
Value for Money: (8/10)
Considering its spacious rooms, elegant ambiance, and attentive staff, the Pan Pacific Hanoi offers excellent value for money. The breakfast alone is worth highlighting for its variety and quality, and the peaceful location is perfect for those looking to unwind while still being close to the city’s main attractions.
Disappointments:
None that we can recall—our stay was smooth and enjoyable from start to finish.
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Date of stay: October 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Old Quarter is not very far away one can walk to it if you don't mind walking for 30 - 40 minutes.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Schwarz, General Manager at Pan Pacific Hanoi
Responded Dec 15, 2024
Dear ToxBaba, Thank you sincerely for your constructive feedback. Having noted all of your comments, we will promptly take action to rectify the issues and improve the quality of our facilities and services. . If there is anything else we can do to make your next stay better, please do not hesitate to reach out! We look forward to welcoming you again in the near future. Sincerely Yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Finishing up our trip to Vietnam and our stay at the Pan Pacific in Hanoi. Our room was spotless and well appointed while the rest of the hotel felt “light”/airy and the facilities(spa/fitness center) were top notch. What makes the Pan Pacific standout is the hospitality and service of its staff. While every staff member we encountered was welcoming and eager to help, four members deserve special mention for their high level of service. Ms. My at the front desk went the extra mile to iron out a minor glitch/worked on a future reservation and Mr Dinh, the concierge, went out of his way in helping us get around and made the best food recommendations. Ms Tina and Ms Yen in the Pan Pacific Club were just so genuinely friendly, kind, and made us feel like family. It is so refreshing to stay in a place that makes you feel welcomed and to see folks who really enjoy their work. Can’t wait to come back to Vietnam and stay at the Pan Pacific Hanoi
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Date of stay: October 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Schwarz, General Manager at Pan Pacific Hanoi
Responded Nov 20, 2024
Dear yowalter, Thank you for taking your precious time sharing the experience during your recent stay at Pan Pacific Hanoi! We are very happy to hear that your whole group have been satisfied with the hotel services that we are delivering. I will share your feedback with the whole team, especially Front Office Department including Concierge and Pacific Club Team. We very much appreciate your ratings and we do hope your next visit will be as pleasant as the previous one. Sincerely Yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are clean, the staff is friendly, the service is outstanding, and the hospitality is generous (very appreciated in a world where even water is not a given in many hotels. Every time I left my room someone cleaned up after me and left personal touches like keeping my slippers ready for when I got back and replacing empty water bottles. The bed and pillows were comfortable, the towels were luxurious and the console to control lights and temperature were easy and accessible. As a bonus, I was on the 14th floor with a breathtaking view of the lake and the city. I can honestly say that Pan Pacific Hanoi is one of the best places I've stayed.
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Date of stay: February 2024Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christoph Strahm, General Manager at Pan Pacific Hanoi
Responded Mar 29, 2024
Dear valued customer, Thank you so much for taking the time to share with us your impressions of your excellent stay at Pan Pacific Hanoi Hotel! We are so glad you found everything you loved at our elegant hotel in the bustle yet tranquil Hanoi, from the very excellent view, the cleanliness and outstanding service by staffs to the unique and refreshing vibe of our property. Thank you again for your kind words and great feedback. Sincerely Yours, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel with friendly and helpful staff. Breakfast selection was very excellent with all tastes catered for. We also ate in the restaurant at night, the seafood buffet was great, and in the lounge/bar too, thus was also good quality and tasty. Beds are very comfortable.
We used taxis to get to the old quarter which is a 30 -40 minute walk from the hotel but due to the number of scooters on and off the pavement it can be tricky to walk. The hotel was happy to order taxis for us, and they are not expensive (around ÂŁ3-ÂŁ4 ) Top tip if you use taxis to get back to the hotel go to a bar, buy a drink, and ask them to order one for you otherwise you may get ripped off, as some of our group did.
We didn’t venture to the pool area as it was covered, which is probably due to the high pollution in Hanoi. Air quality, generally, is not good due to the high numbers of scooters wizzing everywhere this is in no way a complaint directed at the hotel just an observation. Our room sometimes smelt damp on entering which I feel is due to the air conditioning possibly.
We used taxis to get to the old quarter which is a 30 -40 minute walk from the hotel but due to the number of scooters on and off the pavement it can be tricky to walk. The hotel was happy to order taxis for us, and they are not expensive (around ÂŁ3-ÂŁ4 ) Top tip if you use taxis to get back to the hotel go to a bar, buy a drink, and ask them to order one for you otherwise you may get ripped off, as some of our group did.
We didn’t venture to the pool area as it was covered, which is probably due to the high pollution in Hanoi. Air quality, generally, is not good due to the high numbers of scooters wizzing everywhere this is in no way a complaint directed at the hotel just an observation. Our room sometimes smelt damp on entering which I feel is due to the air conditioning possibly.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christoph Strahm, General Manager at Pan Pacific Hanoi
Responded Feb 28, 2024
Dear Ingrid C, Thank you for your sharing of the recent experience at Pan Pacific Hanoi! We are so glad you found everything you loved at our elegant hotel in the bustle yet tranquil Hanoi, from the excellent culinary selections to the bond that our team were able to create. My team and I appreciate your feedback and look forward to welcoming you back very soon. Sincerely Yours, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A safe 5-star choice for tourists seeking comfort during their vacation. Everything here is very neat, professional, and formal. The staff is gentle and attentive. One downside is the facilities; they seem to be quite old. However, the location is perfect for people like me who enjoy jogging. The air in this area is fresh, and the view overlooking the lake and the hotel’s swimming pool is pleasant. The soundproofing is quite good, allowing me to sleep well despite the street being busy even at night. Overall, it’s a safe choice if you just need a professional place to stay and rest after a trip to the mountains and forests.
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Date of stay: August 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Schwarz, General Manager at Pan Pacific Hanoi
Responded Nov 20, 2024
Dear crissst0785, Thank you for taking your precious time sharing the experience during your recent stay at Pan Pacific Hanoi! We are very happy to hear that you have been satisfied with the hotel services that we are delivering. I will share your feedback with the whole team. We very much appreciate your ratings and we do hope your next visit will be as pleasant as the previous one. Sincerely Yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a visitor to Vietnam for a friends big wedding. Club lounge access was perfect for someone like me. I was completely taken care off, all my reservations, plans, meetings, meals, drinks, workspace for remote working, language practice and even a severe ankle injury that I sustained on the streets of Hanoi. I had no need to ever leave my floor, in fact, I spent most of my stay in the club lounge and my room.
Pan Pacific was to be the beginning off a nearly 4 week stay in Vietnam. The club lounge staff did an amazing job in reintroducing me to Hanoi and they helped me practice my terrible Vietnamese. The service was very personable and they made me feel like part of a family, people I could trust and be myself around. I had a problem with my flights, and they called the airline for me. I had an injury, they provided ice on a regular basis. Together with the chef, they prepared lunch boxes with my favourite fruits, all peeled and sliced. They made me feel special.
Finally, although the hotel is aging, the club lounge is modern and sleek, with an unbeatable panoramic view of the West Lake. It is one of the few hotels in Hanoi (I have stayed in many), especially at its price point that is very well suited for the modern remote working traveler. It was important that I had a business environment that was both quiet and comfortable tor numerous online meetings. The look of the lounge was important so that in the meetings I did not have to blur the background, instead I showed it off. The only improvement I would like to see is the installation of some power points for laptops at a few of the tables.
I would also like to commend the cleaners for doing such an excellent job. Every time I came back to my room, it was always neat and done up, even when I wasn’t expecting it, multiple times a day. I was able to leave out my valuables, and everything was always safe.
I spoke at length with every member of staff in Club, particularly with My, Tuan and Tham. My Vietnamese was greatly improved with these three, I couldn’t ask for a better team, and I really mean the whole team. They were all very professional and personal when it was appropriate. Thank you.
One of the highlights of this stay was being able to host a group of people who were staying at the Intercontinental Westlake. They came to see me at Pan Pacific, because their 5 star hotel did not make them feel welcomed enough to host a Toast event for visitors. The Club Lounge at PP took care of that for me, and with little planning, we were able to enjoy a Yamazaki Whisky with views over Westlake, with a reasonable Corkage fee.
If you intend to stay in Hanoi for a long time, this is a great soft intro before diving deeper into the old quarter.
Pan Pacific was to be the beginning off a nearly 4 week stay in Vietnam. The club lounge staff did an amazing job in reintroducing me to Hanoi and they helped me practice my terrible Vietnamese. The service was very personable and they made me feel like part of a family, people I could trust and be myself around. I had a problem with my flights, and they called the airline for me. I had an injury, they provided ice on a regular basis. Together with the chef, they prepared lunch boxes with my favourite fruits, all peeled and sliced. They made me feel special.
Finally, although the hotel is aging, the club lounge is modern and sleek, with an unbeatable panoramic view of the West Lake. It is one of the few hotels in Hanoi (I have stayed in many), especially at its price point that is very well suited for the modern remote working traveler. It was important that I had a business environment that was both quiet and comfortable tor numerous online meetings. The look of the lounge was important so that in the meetings I did not have to blur the background, instead I showed it off. The only improvement I would like to see is the installation of some power points for laptops at a few of the tables.
I would also like to commend the cleaners for doing such an excellent job. Every time I came back to my room, it was always neat and done up, even when I wasn’t expecting it, multiple times a day. I was able to leave out my valuables, and everything was always safe.
I spoke at length with every member of staff in Club, particularly with My, Tuan and Tham. My Vietnamese was greatly improved with these three, I couldn’t ask for a better team, and I really mean the whole team. They were all very professional and personal when it was appropriate. Thank you.
One of the highlights of this stay was being able to host a group of people who were staying at the Intercontinental Westlake. They came to see me at Pan Pacific, because their 5 star hotel did not make them feel welcomed enough to host a Toast event for visitors. The Club Lounge at PP took care of that for me, and with little planning, we were able to enjoy a Yamazaki Whisky with views over Westlake, with a reasonable Corkage fee.
If you intend to stay in Hanoi for a long time, this is a great soft intro before diving deeper into the old quarter.
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christoph Strahm, General Manager at Pan Pacific Hanoi
Responded Oct 26, 2023
Dear Jasonluu, Thank you so much for taking your valuable time to give us such great feedback! It has been my pleasure to learn that you have enjoyed many aspects of your stay with us from the elegant vibe of property, the culinary quality, and most importantly the bond that our team, especially mentioned My, Tham and Tuan were able to create. It brings me with great delights and pride to see all of this highlighted in your comments. We will share your appreciative feedback with the Pacific Club team and I trust that our colleagues will be as encouraged as I am while reading your wonderful review. My team and I appreciate your kind words and great feedback. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Sincerely Yours, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a very long airline trip from Seattle, we arrived at this hotel with many many delightful features and a great location near West Lake. The hotel is 19 stories and over looks a beautiful part of the city. The glass elevators with gorgeous views or a particular delight. There are many small details about this hotel that made The stay very comfortable. For example, the bedside table contained a flashlight or torch, there were electrical outlets, and computer ports on both sides of the bed. There was a master control system for the lighting. The staff were very accommodating and warm like many people in Vietnam. The Ming restaurant in a hotel was absolutely wonderful both for the breakfast buffet as well as for lunch and dinner. The Health club was excellent. Although although there were some aspects of the hotel that might need updated, it was still one of the best facilities we have stayed in for a long time. I highly recommend this hotel to anyone who wants to enjoy Hanoi at its best.
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Date of stay: November 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Schwarz, General Manager at Pan Pacific Hanoi
Responded Nov 20, 2024
Dear Donald P, Thank you for taking your precious time sharing the experience during your recent stay at Pan Pacific Hanoi! We are very happy to hear that your whole group have been satisfied with the hotel services that we are delivering. I will share your feedback with the whole team. Having noted all of your comments, we will promptly take action to rectify the issues and improve the quality of our facilities and services. Thank you sincerely for your constructive feedback. We look forward to welcoming you again in the near future. Sincerely Yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Top class 5 star hotel with absolutely fabulous Concierge person (Male named Ha) who helped us organize 2 fabulous tours as soon as we asked.
The hotel itself was excellent and couldn't speak high enough of it
Rooms had everything required and the pool/bar areas top notch.
We also left 2 large travel bags in the Hotel whilst we travelled elsewhere (Ha Long Bay) for an overnighter before coming back here and was well organized.
Certainly if I ever went back to Vietnam I would stay here
The hotel itself was excellent and couldn't speak high enough of it
Rooms had everything required and the pool/bar areas top notch.
We also left 2 large travel bags in the Hotel whilst we travelled elsewhere (Ha Long Bay) for an overnighter before coming back here and was well organized.
Certainly if I ever went back to Vietnam I would stay here
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Date of stay: October 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Schwarz, General Manager at Pan Pacific Hanoi
Responded Dec 15, 2024
Dear northofsydney, , Thank you for taking your precious time rating the experience during your recent stay at Pan Pacific Hanoi! . It is delighted to hear that you have enjoyed the experience you have had with us. If there were any additional preferences or needs, you would like us to consider for your future visits, please let us know. We seek for an opportunity to have you back in the future. Sincerely Yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is starting to show its age but compensated by the excellent service provided by the staff. Deserving special mention is Ms Linh in the club lounge who went out of her way to ensure all our needs were met. The club lounge offered a good variety of breakfast and evening food choices. The hotel whilst situated outside the old city, Grab cars were easily available and at a very reasonable price.
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christoph Strahm, General Manager at Pan Pacific Hanoi
Responded Oct 26, 2023
Dear WantokWarrior, Thank you for your amazing feedback! It gives us an immense sense of satisfaction to see that you have enjoyed our facilities and service at Pacific Club Lounge, especially the interaction with Linh from Club Lounge by her attentiveness. My team and I appreciate your feedback and look forward to welcoming you back very soon. Sincerely Yours, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No shuttle. Download grab app and you can test the cost yourself before going. Grab is like Uber.
Elizabeth-lovetravel asked a question Feb 2023
Hertford, United Kingdom7 contributions39 helpful votesHi
Is there a supermarket or liquor store within walking distance please?
Thank you
Ive got to say, we didnt notice one but there are a load of small shops and cafes 10 minutes walk away.
Yes the Executive Suite has a large balcony.
I’m sorry I can’t be sure. We had a room that was lake facing but there are others which aren’t so you need to specify when booking.
"Pan Pacific Hanoi is conveniently located near Ho Chi Minh’s Mausoleum, though it is a bit far from the Old Quarter"Read full review
"Tips - request high floor corner room with views over the lake. All vegetarian restaurant within ten minute walking distance."Read full review
"Old Quarter is not very far away one can walk to it if you don't mind walking for 30 - 40 minutes."Read full review
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PRICE RANGE
$113 - $143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel plaza hanoi hotel hanoi, accor plaza hanoi, sofitel hanoi, hanoi sofitel
FORMERLY KNOWN AS
Sofitel Plaza Hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
272
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Pan Pacific Hanoi
Which popular attractions are close to Pan Pacific Hanoi?
Nearby attractions include Chua Tran Quoc (0.2 miles), West Lake (0.2 miles), and Lang Thang (0.2 miles).
What are some of the property amenities at Pan Pacific Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Pan Pacific Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Pan Pacific Hanoi?
Conveniently located restaurants include Foodshop 45, Summit Lounge, and Pho Cuon 31.
Are there opportunities to exercise at Pan Pacific Hanoi?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Pan Pacific Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Hanoi offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pan Pacific Hanoi?
The staff speaks multiple languages, including English, Chinese, Japanese, Vietnamese, and Korean.
Are there any historical sites close to Pan Pacific Hanoi?
Many travelers enjoy visiting Temple of Literature & National University (1.5 miles), Hoa Lo Prison (1.7 miles), and Vietnam Unique Travels (1.4 miles).