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Room & Suite (297)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pan Pacific Hanoi
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#139 of 1,197 hotels in Hanoi
Location
Cleanliness
Service
Value
Travelers' Choice
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.
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Room & Suite (297)297
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Rooftop bar
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Rooftop terrace
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Lake View
Location
Full view
87Good for walkers
Grade: 87 out of 100
52Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
1 Thanh Nien Street, Ba Dinh District, Hanoi 10000 Vietnam
Name/address in local language
Getting there
Rental CarsSee all Hanoi rental cars
2,315Reviews15Q+A100Room tips
Reviews
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Popular mentions
We had an amazing year-end party with more than 100 alumni people at Pacifica restaurant on December 19th. All the participants were satisfied and impressed by the event and service that Pacifica team provided. The atmosphere of the restaurant was super cozy and lovely and all the staffs were very helpful and friendly. - From the early morning, staffs helped us setting up the stage and tables for the party and especially, the manager, Hanson worked hard to support us with everything we asked for, even small things like white gloves or table standees(he brought them for us)! - When we had more than 100 gifts for participants, the staffs altogether helped us setting them up on the table, which wasn't their job at all. - The food was so good and even the main chef cooked a few Korean dishes for us, even though they were not on the buffet menu and the dishes were delicious! - When we asked for more tables(since we had more guests than we had expected), the manager, Hanson and the team arranged tables very fast so that no one needed to struggle to find a table. - During the event, when we asked for all the light off for video play, they supported us really well and made the event more dramatic! There were so many things we were impressed regarding their service, but since I was busy arranging the event, I couldn't ask their names in person but I want to say thank you to all the Pacifica staffs and Pacifica kitchen team, and the general manager, who made this amazing event possible! We will definitely choose and recommend Pan Pacific Hanoi if we have another event in the near future!…
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Date of stay: December 2020Trip type: Traveled on business
Value
Service
1 Helpful vote
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded 2 weeks ago
Dear Ji-jiPark17, Thank you so much for your trust in Pan Pacific Hanoi from the begining and your precious time to share with us your impressions of your recent experience with us. It was really my honor to learn that you found everything you loved at our beautiful hotel, from the cozy and unique and vibe of our property to our wide range of delicacies, and most importantly, the excellent and attentive service from all our associates about which I believed is the one thing you really want to highlight amongst all. And It brings me with great delight and pride to see all of this highlighted in your comments, and I trust that our colleagues will be as encouraged as I am to read your wonderful review. Thank you again for your kind words and great feedback. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Best regards, Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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stay at hotel during Christmas time. The hotel is perfect place to stay during this time. Lots of activities was happened during that time which bring you a lot of experiences . The location is great for guest to visit different famous place in Hanoi highly recommended !!!
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Review collected in partnership with Pan Pacific Hotels Group
Date of stay: December 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded 2 weeks ago
Dear anhkietnguyenkhac, Thank you so much for choosing Pan Pacific Hanoi and taking the time to share your most recent experience with us. I am delighted to read through your great comments regarding many aspects of your stay from the convenient location to the exciting and unique vibe of the property, especially during the Festive season. Our team is always dedicated to provide the superior level of service to our guests, and we will not miss to share these thoughts with our team. We look forward to welcoming you back to our hotel and still impress you with our sincere hospitality and fond memories of Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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my feeling with this hotel is so great and warm treatment, friendly and all staff are like a family. every sigle people take care you like a friend and with respect, foods are so good, service too with great courtesy.
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Review collected in partnership with Pan Pacific Hotels Group
Date of stay: November 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear 911mrc, My sincere appreciation for being a customer, a friend and family member of Pan Pacific Hanoi! I am delighted to read through your wonderful comments regarding many aspects of your stay, especially the respect and genuine care of our Associates to you always. Our team is dedicated to provide the superior level of service to our guests, and we will not miss to share these thoughts with our team. We look forward to welcoming you back to our hotel and still impress you with our sincere hospitality and fond memories of Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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very very bad experince in this Covid time.. Hotel make using the covid situation to cheat the customers..very bad service.. We are one of the Whole sales Travel & Tourism, Hotel, Transport and OTA group of companies existing in many countries. Our company has dealing with pacific group of hotels since 2006 in Malaysia, Singapore and other countries. But unfortunately we had a very bad experience with your property in Hanoi. Myself was book room through online and went to property to check in. The reception request us to cancel the booking online and he had charged us more than the online price. I was informed that I m a tour operating company and requested them the agent rate. He don’t agree and told us he can offer a special rates, he also lie to us charging with out breakfast and it was included breakfast. We choosing Pan Pacific Group of hotels because it’s a trusted name in another country. But here we had seen that the staff has been lie and cheating customers in this covid situation. Every 5 star hotels assist a person to check in the room. But here after we paid the hotel and wait to show the way to go room until that the bell boy was playing mobile and reception even never mind about our service. When I asked them to show the way only he was requesting the bell boy to show us the way to lift. The worst experience that, I told him to keep 200 USD as a deposit and morning will pay by VND. But he refuce to keep the dollar and charged me VND which I suppose to use for another expenses. He lied us that he charging the rates without breakfast. Today morning when I had collected the bill from your reception they were charged me Room SVC VND 161,350.00, what is that actually we never use any mini bar in room. We into this industry more than 18 years and tied up with around 200,000 hotels across the world. We never had this kind of bad experience from any of the hotels. We providing our customers to your group since long time back this was the worst service ever we had. This kind of cheating shouldn’t happened again, I will report this to WTA and other departments. Your company is charging for the service but here you cheating the customers. It is really worst when cheating customers in Covid situation. …
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Review collected in partnership with Pan Pacific Hotels Group
Date of stay: November 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded Nov 28, 2020
Dear ziya89, Thank you for taking the time to share your review regarding your recent stay at Pan Pacific Hanoi. We regrettably noted that your recent experience did not mark the good impression and feelings on you this time. On behalf of the hotel management, I would like to apologize for all the inconvenience you have been through. Your comments on the attitude of the personnel are indeed of great concern for us as they definitely do not reflect the quality of service our guest are usually accustomed. I would like to assure you that we will continue to conduct the necessary training to ensure that our guests receive the positive and memorable hotel experiences that we are committed to deliver. Regarding your concern about the price difference between online booking and direct booking: Unfortunately you have accidentally booked on 24th November instead of 22nd November. Since the booking was made via a third party, we are unable to change the date, but only can advise you to contact the agent to cancel the booking to avoid any penalty. Our Night Associate, in an attempt to enhance your stay by offering more premium room category with breakfast, could not explain to you clearly about the price and benefits difference between the deluxe room you booked with the Pacific Club room he offered. If he could have done this, that would be merely a moment of misunderstanding. The SVC VND 161,350.00 in the bill you saw is actually not minibar charge, but Service Charge as part of our internal distribution, which the sum price was agreed beforehand. Regarding your concern about depositing in foreign currency, we follow Ordinance on Foreign Exchange No. 28/2005/PL-UBTVQH11 of State Bank of Vietnam, and unable to take foreign currency as method of deposit. As a foreign exchange bureau, what we suggest our guest is to exchange the money to local currency to deposit or settle the payment. Thank you for sharing this review with us. Your feedback is essential in our efforts to continually improve and enhance our services and facilities. I sincerely hope that the incident did not entirely tarnish your impression of the Pan Pacific Hanoi, and you will give us a renewed opportunity of welcoming you back, where we commit to deliver a better experience. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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The hotel is pretty close to the city center, the rooms are spacious and beds very comfortable. Swimming pool is also very nice. We enjoyed most of all the sky bar and brilliant view while having a drink. Food selection in the restaurants is fantastic, everything was delicious, we were very much looking forward to our breakfasts and dinners. Staff was very helpful and polite, we definitely recommend staying at Pan Pacific in Hanoy.
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Date of stay: November 2019
Value
Service
Sleep Quality
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded Oct 2, 2020
Dear VeraOrdinary, Thank you very much for taking the time to share your review. I am thrilled to hear that you have had a memorable experience. We look forward to welcoming you back in the future. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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PRICE RANGE
$98 - $159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel plaza hanoi hotel hanoi, accor plaza hanoi, sofitel hanoi, hanoi sofitel
FORMERLY KNOWN AS
Sofitel Plaza Hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
273
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Claim Your Listing Frequently Asked Questions about Pan Pacific Hanoi
Which popular attractions are close to Pan Pacific Hanoi?
Nearby attractions include Chua Tran Quoc (0.2 miles), West Lake (0.2 miles), and Lang Thang Coffee & More (0.2 miles).
What are some of the property amenities at Pan Pacific Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Pan Pacific Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Pan Pacific Hanoi?
Conveniently located restaurants include Summit Lounge, Cafe Duy Tri, and Ming Restaurant.
Are there opportunities to exercise at Pan Pacific Hanoi?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Pan Pacific Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Hanoi offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Pan Pacific Hanoi?
Many travelers enjoy visiting Temple of Literature & National University (1.6 miles), Hoa Lo Prison (1.8 miles), and Presidential Palace Historical Site (0.8 miles).
Does Pan Pacific Hanoi have any great views?
Yes, guests often enjoy the harbor view available here.