Pan Pacific Hanoi
1 Thanh Nien Street Ba Dinh District, Hanoi 10000 Vietnam
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About
#144 of 1,405 hotels in Hanoi
Location
4.1
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Rooftop bar
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Rooftop terrace
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Lake View
Languages Spoken
English, Japanese, Korean
Location
89Good for walkers
Grade: 89 out of 100
58Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
1 Thanh Nien Street Ba Dinh District, Hanoi 10000 Vietnam
Name/address in local language
E-mail hotel
Getting there
Rental CarsSee all Hanoi rental cars
2402Reviews16Q+A100Room tips
Reviews
Traveler rating
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- 48
- 31
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Great hotel, magnific lake views, big rooms and caring personnel who made us feel appreciated and welcome in our honeymooon. Would recommend it for sure both for couples, families or friends. 80’s decoration.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
If we ever return to Hanoi, we will be heading straight for the Pan Pacific! From the rooftop bar with AMAZING sunset views to the swimming pool and gym and it's perfect location, it has it all. Slightly away from the old town but within easy walking distance of everything, I would recommend a lake view room which, by the way, was absolutely spotless. I would like to commend their concierge desk for helping me organise an overnight trip to Halong Bay at very short notice, they were really helpful. I really cannot fault this hotel, a fantastic introduction to Vietnam!
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Date of stay: January 2023
Value
Rooms
Service
Room Tip: Lake View Room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christoph Strahm, General Manager at Pan Pacific Hanoi
Responded Feb 26, 2023
Dear Fatladythatlunches, Thank you for your encouraging feedback. I am so glad to hear that we have successfully offered you a refreshing getaway with memorable moments in Hanoi. Mentioning the convenient location and facilities to the magnificent outlook at The Summit bar, and above all the readiness and dedication in service provided by all our associates especially that of the Concierge team. My team and I appreciate your feedback and look forward to welcoming you back very soon. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don’t be mistaken by the outlook, 4 good days say it all. The top floor Summit Bar has the best view, breakfast was good, room huge and comfortable, great location. The Ming restaurant has one of the best food around. The roast duck is a must eat. Chef Lan is superb.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christoph Strahm, General Manager at Pan Pacific Hanoi
Responded 4 days ago
Dear edwardlimck, Thank you for your amazing feedback! I am so glad to learn that you had indeed an enjoyable moments at Pan Pacific Hanoi and the property's elegant ambiance and the culinary taste had made a dear impression on you. It brings me with great delight and pride to see all of this highlighted in your comments, and I trust that our colleagues, mentioning chef Lan, will be as encouraged as I am while reading your wonderful review. My team and I appreciate your feedback and look forward to welcoming you back very soon. Sincerely Yours, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was wonderful vacation for us. My purpose of this trip was just for relaxing and forget about work. I had great experience at club lounge. They ware all kind especially Ms. Phuong was so helpful for us and so kind. Compare to Pan pacific Singapore, much more better service there even the facility is bit old. If there is more option of alcohol and tea time food, would be nice. (As Pan pacific SG has original Champagne.) Also at the Song Hong Bar, the staff was no smile and bit felt scared. the menu stated that "Draft" so I thought it's Draft tap beer but it's not. It was can beer and make me confused.
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Date of stay: April 2023
Rooms
Location
Service
Room Tip: Great people
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear AAmy111p, Thank you for spending your time to share our experience about your recent stay with us! It’s such a great honor to hear that you found our Pacific Club Lounge a great place and that you felt cared for by our team, especially mentioning Phuong. Besides, it is my apology for the confusion you have encountered at Song Hong Bar. Rest assured that additional adjustments are taken to ensure the accuracy of the menu. Your satisfaction is our priority, and as affirmed by your review, we take it as encouragement and keep concentrating on providing our exceptional services. My team and I hope to have another chance of serving you again. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review was long over due. i had to find time out of my busy schedule to finally write this review. The hotel lobby was very grand and beautiful. As centurion card holder i was upgraded to a suite. The suite was quite ok and comfortable. The pool and the spa is beautiful. We really enjoyed hanging out at the club lounge. The staff at the lounge are amazing. i booked dinner at sky bar, the food and the view was stunning! Breakfast at Pan pacific was outstanding. What a lay out, there was everything one could ask for, from live cooking to pho, variety of pastries, tropical fruits etc etc. This brings me to the most important part of my review. i had a bad encounter with one of the staff at the dining room during breakfast. Bad service or poor attitude is not the issue here. What bothers me is when someone discriminates you and tries to strip you of your dignity and self respect!!! I almost gave a 1 star review but it would be unfair to 99% of hard working staff at this hotel. The club manager knows her name The management should look into it before someone created a legal issue for the brand. Thank you Pan Pacific Hanoi staff for making us feel at home.…
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The sky bar is a must to enjoy few drinks and to relax
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear roz_6610, Thank you so much for taking the time to share with us your impressions of your excellent stay at Pan Pacific Hanoi Hotel! We are so glad you found everything you loved at our elegant hotel in the bustle yet tranquil Hanoi, from the first impression by the hotel lobby, the view and quality of cuisine, to the unique and convenient facilities of our property, and most importantly the bond that our team was able to create despite of the 1% of the missing piece which we strive to complete. It brings me great delight and pride to see all of this highlighted in your comments, and I trust that our colleagues will be as encouraged as I am while reading your wonderful review. My team and I appreciate your kind words and great feedback. It will always be our pleasure to welcome you back and we hope to see you in the very near future. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in the Club Room at 17th floor and uses the Pacific Club frequently. I would like to show my appreciation to the excellent service team at thr Pacific Club Lounge. Each of you has made me feel welcomed and go out of their ways to make my stay comfortable. I like to commend the whole team, including of their names here to recognize their good services: Tuan, Trang, Lenny, Tham, Linh, Yen, Phuong, Binh, Ninh, Hue, Duong and Zuong. Thank you all.
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Date of stay: April 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Do try the Club Room with Club Lounge access, which is excellent exerience.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear Terence2268, Thank you for your sharing recent experience at Pan Pacific Hanoi! I am so glad to hear that we have successfully offered a brief, yet pleasant, getaway trip to you. Most importantly, my Pacific Club Lounge team has got a big chance to be in your favorite and recommended place. It is such feedback as yours that encourages us to enhance our service for fulfilling experiences for all our beloved guests. I strongly believe that the whole Club team will be as delighted as I am when getting your great recognition. My team and I appreciate your feedback and look forward to welcoming you back very soon. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a wonderful stay at the Pan Pacific Hanoi. The staff surprised my wife with a birthday cake. It was a very nice and touching gesture on their part. We are simply blown away by the friendly and courteous service here.
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Date of stay: April 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear A_Biz+Traveler_2022, Thank you for your amazing feedback! I am so glad to hear that our team has successfully offered you a refreshing and unforgettable getaway with memorable moments in Hanoi. Our appreciation for choosing Pan Pacific Hanoi on your special occasion - a birthday celebration! My team and I appreciate your feedback and look forward to welcoming you back very soon. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From start to finish we received nothing but the best in acknowledgement , service, relationships with the food & beverage being absolute top quality. Arriving late we were greeted by Phuong and Hue who were great ambassadors for the hotel and who gave us a really great start to our experience in Hanoi. Other staff who come to mind who were most accomodating included Ming, Binh, Hieu, Tuan, Trang, Tham, Lan (Lenny) and last hut not least new trainee Duong
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip: It’s well worth accessing club lounge benefits
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear Archie A, Thank you for your dedication to a better Pan Pacific Hanoi! I am so glad to hear that we have been on the right track in making the property your true home in Hanoi. It is such great feedback as yours that encourages our Pacific Club team to strive forward for your fulfilling experiences. My team and I appreciate your feedback and look forward to welcoming you back very soon. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice location, good service, Executive lounge is fine. Staff in Exec lounge exceptional. Limousine Service to airport good and fast and reliable. Afternoon tea and Happy hour in the Lounge were appreciated and enjoyed.
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Date of stay: April 2023Trip type: Traveled as a couple
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear andreas293940, We are glad to learn that your travel experience in Vietnam was enhanced by your stay at Pan Pacific Hanoi. We appreciate also the nice word about the nice location, the wonderful service provided by Pacific Club Lounge team, and our Limousine experience. We’d love to continue providing great service to awesome customers like you. Thank you for your nice recommendation! We look forward to another opportunity to have you back at our Pan Pacific Hanoi. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about the hotel was great except it’s a distance from old quarter. However, hotel can be found easily on grab or google so it won’t be a problem. International breakfast had a decent variety. Very good coffee served. Room was nice and clean. Lake could be viewed from the room and it was nice.
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Linh Nguyen, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear Tracygoh1, Thank you very much for taking your valuable time to share your experience with Pan Pacific Hanoi! It is wonderful to know that you have enjoyed your great stay including convenient location, fantastic food options and beautiful view from your room. We strive to provide exceptional service, indeed your feedback is exceedingly important to us. It is so great that we were able to make your stay a memorable success. We will certainly share your wonderful feedback with our team members. We look forward to welcoming you back to Pan Pacific Hanoi for another exquisite stay. Yours sincerely, Christoph Strahm General Manager Pan Pacific Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$116 - $137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel plaza hanoi hotel hanoi, accor plaza hanoi, sofitel hanoi, hanoi sofitel
FORMERLY KNOWN AS
Sofitel Plaza Hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
273
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Claim Your ListingPAN PACIFIC HANOI $92 ($̶4̶3̶9̶) - Updated 2023 Prices & Hotel Reviews - Vietnam
Frequently Asked Questions about Pan Pacific Hanoi
Which popular attractions are close to Pan Pacific Hanoi?
Nearby attractions include Chua Tran Quoc (0.2 miles), West Lake (0.2 miles), and Hi' De Maison - Vietnam Unique Jewelry (0.3 miles).
What are some of the property amenities at Pan Pacific Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Pan Pacific Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Pan Pacific Hanoi?
Conveniently located restaurants include Summit Lounge, Cafe Duy Tri, and Pho Cuon 31.
Are there opportunities to exercise at Pan Pacific Hanoi?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Pan Pacific Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Hanoi offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pan Pacific Hanoi?
The staff speaks multiple languages, including English, Japanese, and Korean.
Are there any historical sites close to Pan Pacific Hanoi?
Many travelers enjoy visiting Temple of Literature & National University (1.6 miles), Hoa Lo Prison (1.8 miles), and Imperial Citadel of Thang Long (1.0 miles).