We had an amazing year-end party with more than 100 alumni people at Pacifica restaurant on December 19th. All the participants were satisfied and impressed by the event and service that Pacifica team provided. The atmosphere of the restaurant was super cozy and lovely and all the staffs were very helpful and friendly. - From the early morning, staffs helped us setting up the stage and tables for the party and especially, the manager, Hanson worked hard to support us with everything we asked for, even small things like white gloves or table standees(he brought them for us)! - When we had more than 100 gifts for participants, the staffs altogether helped us setting them up on the table, which wasn't their job at all. - The food was so good and even the main chef cooked a few Korean dishes for us, even though they were not on the buffet menu and the dishes were delicious! - When we asked for more tables(since we had more guests than we had expected), the manager, Hanson and the team arranged tables very fast so that no one needed to struggle to find a table. - During the event, when we asked for all the light off for video play, they supported us really well and made the event more dramatic! There were so many things we were impressed regarding their service, but since I was busy arranging the event, I couldn't ask their names in person but I want to say thank you to all the Pacifica staffs and Pacifica kitchen team, and the general manager, who made this amazing event possible! We will definitely choose and recommend Pan Pacific Hanoi if we have another event in the near future!…
stay at hotel during Christmas time. The hotel is perfect place to stay during this time. Lots of activities was happened during that time which bring you a lot of experiences . The location is great for guest to visit different famous place in Hanoi highly recommended !!!
my feeling with this hotel is so great and warm treatment, friendly and all staff are like a family. every sigle people take care you like a friend and with respect, foods are so good, service too with great courtesy.
very very bad experince in this Covid time.. Hotel make using the covid situation to cheat the customers..very bad service.. We are one of the Whole sales Travel & Tourism, Hotel, Transport and OTA group of companies existing in many countries. Our company has dealing with pacific group of hotels since 2006 in Malaysia, Singapore and other countries. But unfortunately we had a very bad experience with your property in Hanoi. Myself was book room through online and went to property to check in. The reception request us to cancel the booking online and he had charged us more than the online price. I was informed that I m a tour operating company and requested them the agent rate. He don’t agree and told us he can offer a special rates, he also lie to us charging with out breakfast and it was included breakfast. We choosing Pan Pacific Group of hotels because it’s a trusted name in another country. But here we had seen that the staff has been lie and cheating customers in this covid situation. Every 5 star hotels assist a person to check in the room. But here after we paid the hotel and wait to show the way to go room until that the bell boy was playing mobile and reception even never mind about our service. When I asked them to show the way only he was requesting the bell boy to show us the way to lift. The worst experience that, I told him to keep 200 USD as a deposit and morning will pay by VND. But he refuce to keep the dollar and charged me VND which I suppose to use for another expenses. He lied us that he charging the rates without breakfast. Today morning when I had collected the bill from your reception they were charged me Room SVC VND 161,350.00, what is that actually we never use any mini bar in room. We into this industry more than 18 years and tied up with around 200,000 hotels across the world. We never had this kind of bad experience from any of the hotels. We providing our customers to your group since long time back this was the worst service ever we had. This kind of cheating shouldn’t happened again, I will report this to WTA and other departments. Your company is charging for the service but here you cheating the customers. It is really worst when cheating customers in Covid situation. …
The hotel is pretty close to the city center, the rooms are spacious and beds very comfortable. Swimming pool is also very nice. We enjoyed most of all the sky bar and brilliant view while having a drink. Food selection in the restaurants is fantastic, everything was delicious, we were very much looking forward to our breakfasts and dinners. Staff was very helpful and polite, we definitely recommend staying at Pan Pacific in Hanoy.
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