View from the rooftop and room were incredible. This place has everything from pool to jacuzzi, sauna, hammam and even a spa. Very good breakfast too with different type of cuisine and so many choice. Hotel with great service and very attentive to details. Asked once for more water and since they brought many bottles of water many times a day. Will definitely come back!
The hotel is pretty close to the city center, the rooms are spacious and beds very comfortable. Swimming pool is also very nice. We enjoyed most of all the sky bar and brilliant view while having a drink. Food selection in the restaurants is fantastic, everything was delicious, we were very much looking forward to our breakfasts and dinners. Staff was very helpful and polite, we definitely recommend staying at Pan Pacific in Hanoy.
Fantastic room, updated and well maintained. Awesome roof top lounge. Good service and location. Short ride from airport directly feom highway and to old quater. West lake is down the hotel with scenic views and attractions. Recommended.
We have a memorable stay! Great location and impeccable hospitality. Special thanks to Ms. Hong (The Summit) for her cheerful and unpretentious service. Front office and concierge staff were helpful and friendly.
We had a wonderful stay at the hotel, the room was clean and spacious with all the amenities & toiletries in place. Must visit to the "Summit" for drinks and/or food, not only for a lovely view but also for the friendly and informative staff. Thank you, Ms. Hong for your helpful tips and info!
Stayed on the dining staycation recently. The hotel has many positive aspects but it was let down a little in several areas, and so overall I don't think it is up to the standards of its competitors. Pros - Room condition was good; all areas clean; one of the best bars in Hanoi (probably the best view); most staff friendly and helpful. Cons - Room is a little dated; AC wasn't efficient (it was quite hot in room); toiletries requested by phone never arrived; no robes in room; service experience at Ming Restaurant was poor (many drinks unavailable, service rude, no complimentary salmon as advertised); not sure if my final bill was correct as I was just told I had used all the dining credit. Overall then a mixed experience. I wouldn't return to the hotel to stay, though I would return to the rooftop bar.…
I've just attended a small event of around 300 participants on the hotel's event hall on the 2nd floor. There was abundant space, nice interiors decoration, good catering by the hotel, and the staff was really accommodating. Overall, the event went smoothly and my friends and I all had a great experience.
The facilities were top notch, spacious rooms and pretty decorations. Food was delightful. Staff were incredibly helpful and friendly, really felt they genuinely wanted to help us out. Our time there was amazing !
The conference room we used were spacious and organized nicely. The staffs are professional and attentive to our requests. Our guests were very satisfied with their service. Would highly recommend!🙏🙏🙏
It was fantastic! We chose Pan Pacific Hotel to organize our biggest event of the year, and their hospitality and assistance amazed me. Their advice during preparation stage and on-the-day support contributed significantly to the success of our event. And even though due to the pandemic, our preparations met numerous difficulties, the staff showed no hesitation to wait and help us whenever we reached out! At the event night, the ballroom was capacious and luxurious, food was delicious, and the staff were all hospitable and looked so decent in their ao dai uniform. Every elements of their services were nearly flawless to my view, and we would definitely come back for more!