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Pan Pacific Hanoi

Traveler (1326)
Room & Suite (457)
Dining (89)
Overview
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1 Thanh Nien Street, Ba Dinh District, Hanoi 10000 Vietnam See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
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Offers from Pan Pacific Hanoi
Special Offer:Best Rate Guarantee
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Rooms
Jan 27Jan 28
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,107)
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1,594 results
Traveler rating
863
536
135
40
20
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LanguageEnglish
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863
536
135
40
20
Show reviews that mention
All reviews west lake rooftop bar summit lounge pacific club retractable roof truc bach lake lake view the club lounge old quarter red river a short taxi ride business hotel business trip star hotel an upgrade excellent hotel buffet breakfast
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1 - 5 of 1,594 reviews
Reviewed yesterday

Stayed for 8 nights recently. A lovely hotel. Could not fault the ambience, food, medical assistance when I fell ill. Most of all the staff. The staff at this hotel are exceptional - for service, friendliness, efficiency. There are many 5* hotels to choose from...More

Date of stay: January 2019
Thank Jackie12013
Hotel's Favorite
Reviewed November 7, 2018

I cannot say enough wonderful things about this hotel. Starting with their amazing staff everyone is very competent, friendly and gracious. The front desk is multilingual and helped upgrade us to a room with a king size bed over looking Hanoi. The room was impeccably...More

Date of stay: November 2018
1  Thank dofeige
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded November 13, 2018

Dear dofeige, Thank you for sharing your feedback with us following your most recent experience with us. I am utterly delighted to hear that you thoroughly enjoyed your stay with us and were made to feel extremely special and looked after by the teams. Thank...More

Reviewed 3 days ago

This hotel is worth the rating of 5 Stars. The staff exemplifies the term " Customer Service" in every aspect from the first greeting upon our arrival to our departure. Mr. Thanh was one the staff members who greeted us upon our arrival, he impressed...More

Date of stay: November 2018
1  Thank JllesBee
Reviewed 6 days ago

Good larger hotel with lovely restaurants and bar areas and facilities. Best views over the lake and Red River. However, the rooms are in serious need of renovations and the location is far from the old quarter and high end restaurants and coffee shops for...More

Review collected in partnership with Pan Pacific Hotels Group
Date of stay: January 2019
Thank Lou6244
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 3 days ago

Dear Lou6244, Thank you so much for choosing Pan Pacific Hanoi and sharing your comments. We very appreciate your input as only through the lens of customer we are able to critique and further improve our service and facilities. We hope to have another opportunity...More

Reviewed 6 days ago via mobile

Received great service from the staff. The room was adequate and we were on the 14th floor with great view of the lakes. A new building is being built across the street which came with normal construction noise that we could hear even on 14th...More

Date of stay: January 2019
Thank DanielBabz
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 3 days ago

Dear DanielBabz, Thank you so much for staying with us and taking the time to share your feedback. I am happy to hear that our staff has catered to your needs. We are looking forward to welcoming you again in the near future. Sincerely, Andrew...More

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About
Description
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped More serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Air Conditioning
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
273
Price range
$99 - $198 (Based on Average Rates for a Standard Room)
Formerly known as
Sofitel Plaza Hanoi
Also Known As
Sofitel Plaza Hanoi Hotel Hanoi
,
Accor Plaza Hanoi
,
Sofitel Hanoi
,
Hanoi Sofitel
Location
Vietnam > Hanoi
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
273
Price range
$99 - $198 (Based on Average Rates for a Standard Room)
Formerly known as
Sofitel Plaza Hanoi
Also Known As
Sofitel Plaza Hanoi Hotel Hanoi
,
Accor Plaza Hanoi
,
Sofitel Hanoi
,
Hanoi Sofitel
Location
Vietnam > Hanoi
Photos
Traveler (1,326)
Room & Suite (457)
Dining (89)
Pool & Beach (32)
Business Center & Event Rooms (15)
Amenities (10)
Family and Play Areas (8)
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Questions & Answers
Ask a question
Gun-Nat
October 2, 2018|
AnswerShow all 2 answers
Response from GM_PPHAN | Property representative |
Our supplement from deluxe room to Club room for single occupancy is 60 USD++/night and double occupancy is 80 USD++/night. Please contact the hotel directly for more details. Thank you. We look forward to welcoming you... More
1
Vote
Paulami_B
August 29, 2018|
AnswerShow all 4 answers
Response from 32pamd | Reviewed this property |
No, unfortunately there are no balconies on the smoking floor
0
Votes
tosiah a
October 9, 2017|
AnswerShow all 8 answers
Response from peterm306 | Reviewed this property |
I think about 1km
0
Votes
Room Tips
"Get a lakeview room high up"
Lou6244
6 days ago
Read review
"Check that the Executive Lounge is not over your room or you will hear the click clack of high heels..."
Clareosea
1 week ago
Read review
"Beautiful lake view!"
hrdcvn
2 weeks ago
Read review
"Ask for high floors and Club Rooms for access to its peaceful Club Lounge. Rooms with lake views will..."
elfinbeing
2 weeks ago
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