1 Thanh Nien Street Ba Dinh District, Hanoi 10000 Vietnam
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 08/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pan Pacific Hanoi
Updated 08/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#147 of 1,307 in Hanoi
Location
4.1
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Taxi service
Business Center with Internet Access
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Rooftop terrace
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Green
Languages Spoken
English, Japanese, Korean
Hotel links
Special Offer:Enjoy Up to 25% Savings on Your Dream Getaways
Location
Full view
87Good for walkers
Grade: 87 out of 100
52Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
1 Thanh Nien Street Ba Dinh District, Hanoi 10000 Vietnam
Name/address in local language
Getting there
Rental CarsSee all Hanoi rental cars
2328Reviews15Q+A100Room tips
Reviews
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Most Recent
View from the rooftop and room were incredible. This place has everything from pool to jacuzzi, sauna, hammam and even a spa. Very good breakfast too with different type of cuisine and so many choice. Hotel with great service and very attentive to details. Asked once for more water and since they brought many bottles of water many times a day. Will definitely come back!
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Helpful
Hotel's Favorite
The hotel is pretty close to the city center, the rooms are spacious and beds very comfortable. Swimming pool is also very nice. We enjoyed most of all the sky bar and brilliant view while having a drink. Food selection in the restaurants is fantastic, everything was delicious, we were very much looking forward to our breakfasts and dinners. Staff was very helpful and polite, we definitely recommend staying at Pan Pacific in Hanoy.
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Date of stay: November 2019
Value
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded Oct 2, 2020
Dear VeraOrdinary, Thank you very much for taking the time to share your review. I am thrilled to hear that you have had a memorable experience. We look forward to welcoming you back in the future. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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+1
Fantastic room, updated and well maintained. Awesome roof top lounge. Good service and location. Short ride from airport directly feom highway and to old quater. West lake is down the hotel with scenic views and attractions. Recommended.
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Date of stay: June 2022Trip type: Traveled
Helpful
We have a memorable stay! Great location and impeccable hospitality. Special thanks to Ms. Hong (The Summit) for her cheerful and unpretentious service. Front office and concierge staff were helpful and friendly.
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: Lake view will be good.
See more room tips
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear Alan. Thank you so much for taking the time to share your feedback regarding your recent visit to Pan Pacific Hanoi I am delighted to read through your wonderful comments regarding many aspects of your stay. Our team is always dedicated to provide the superior level of service for our guests, and we will not miss to share these thoughts with our team, especially Ms. Hong. We look forward to welcoming you back to our hotel and to continuing impressing with fond memories of Hanoi. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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We had a wonderful stay at the hotel, the room was clean and spacious with all the amenities & toiletries in place. Must visit to the "Summit" for drinks and/or food, not only for a lovely view but also for the friendly and informative staff. Thank you, Ms. Hong for your helpful tips and info!
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Date of stay: April 2022
Value
Cleanliness
Service
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear Steven Ng , Thank you so much for taking the time to share your experience regarding your recent visit to Pan Pacific Hanoi. It is with our great pleasure to learn that you thoroughly enjoyed your stay with us and we are delighted to receive your positive remarks on our room and facilities, our stunning view from the Summit, our food, especially our service. Rest assured that we will pass your comment to the entire team, Ms. Hong in particular as an encouragement for them to keep up their good work. Steven Ng, thank you again for giving us the opportunity to serve you and we look forward to welcoming you back to Pan Pacific Hanoi in the not too distant future. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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Stayed on the dining staycation recently. The hotel has many positive aspects but it was let down a little in several areas, and so overall I don't think it is up to the standards of its competitors. Pros - Room condition was good; all areas clean; one of the best bars in Hanoi (probably the best view); most staff friendly and helpful. Cons - Room is a little dated; AC wasn't efficient (it was quite hot in room); toiletries requested by phone never arrived; no robes in room; service experience at Ming Restaurant was poor (many drinks unavailable, service rude, no complimentary salmon as advertised); not sure if my final bill was correct as I was just told I had used all the dining credit. Overall then a mixed experience. I wouldn't return to the hotel to stay, though I would return to the rooftop bar.…
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Date of stay: May 2021
Value
Location
Service
1 Helpful vote
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded May 20, 2021
Dear chammp, Thank you so much for taking the time to share your experience regarding your recent stay at Pan Pacific Hanoi. While it is most encouraging to learn that most of our team members have made good impression on you, and that you have enjoyed the view of the Summit, and the room, I am very sorry that we let ourselves down in other areas. On behalf of the hotel, please accept my sincere apologies. May I assure you that while further attention and training will be placed in order to improve quality of our service, regular maintenance will be enhanced to make sure our guests can enjoy the comfort of the room. I hope that this incident will not alter your trust in our restaurant and you grant us a renewed opportunity to welcome you back. In the meantime, please feel free to contact me if I can be of any further assistance. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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I've just attended a small event of around 300 participants on the hotel's event hall on the 2nd floor. There was abundant space, nice interiors decoration, good catering by the hotel, and the staff was really accommodating. Overall, the event went smoothly and my friends and I all had a great experience.
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Date of stay: April 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded Apr 12, 2021
Dear 400ph_mk, Thank you for your amazing feedback. I am so glad to hear that you have had most enjoyable and refreshing experience with us. My team and I appreciate your feedback look forward to welcoming you back very soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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The facilities were top notch, spacious rooms and pretty decorations. Food was delightful. Staff were incredibly helpful and friendly, really felt they genuinely wanted to help us out. Our time there was amazing !
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded Apr 12, 2021
Dear U2116KYlinhn, Thank you for your great rating. I am so glad to learn that you really enjoyed your recent experience with us, and hope your next visit is just around the corner. Please do not hesitate to contact us should you need any assistance. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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The conference room we used were spacious and organized nicely. The staffs are professional and attentive to our requests. Our guests were very satisfied with their service. Would highly recommend!🙏🙏🙏
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Date of stay: April 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded Apr 12, 2021
Dear 77chiv, Thank you so much for your perfect rating. We are looking forward to welcoming you back soon! Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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It was fantastic! We chose Pan Pacific Hotel to organize our biggest event of the year, and their hospitality and assistance amazed me. Their advice during preparation stage and on-the-day support contributed significantly to the success of our event. And even though due to the pandemic, our preparations met numerous difficulties, the staff showed no hesitation to wait and help us whenever we reached out! At the event night, the ballroom was capacious and luxurious, food was delicious, and the staff were all hospitable and looked so decent in their ao dai uniform. Every elements of their services were nearly flawless to my view, and we would definitely come back for more!
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Date of stay: April 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Andrew Kim, General Manager at Pan Pacific Hanoi
Responded Apr 12, 2021
Dear RoselleTran, Thank you very much for fabulous review about Pan Pacific Hanoi. Your generous words regarding your experience, especially the service since have been shared with the team here, much to their delight and appreciation. We look forward to welcoming you again and offering you other pleasant experiences. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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PRICE RANGE
$100 - $118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel plaza hanoi hotel hanoi, accor plaza hanoi, sofitel hanoi, hanoi sofitel
FORMERLY KNOWN AS
Sofitel Plaza Hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
273
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Claim Your Listing Frequently Asked Questions about Pan Pacific Hanoi
Which popular attractions are close to Pan Pacific Hanoi?
Nearby attractions include Chua Tran Quoc (0.2 miles), West Lake (0.2 miles), and Hi' De Maison - Vietnam Unique Jewelry (0.3 miles).
What are some of the property amenities at Pan Pacific Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Pan Pacific Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Pan Pacific Hanoi?
Conveniently located restaurants include Summit Lounge, Cafe Duy Tri, and Ming Restaurant.
Are there opportunities to exercise at Pan Pacific Hanoi?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Pan Pacific Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Hanoi offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pan Pacific Hanoi?
The staff speaks multiple languages, including English, Japanese, and Korean.
Are there any historical sites close to Pan Pacific Hanoi?
Many travelers enjoy visiting Temple of Literature & National University (1.6 miles), Hoa Lo Prison (1.8 miles), and Imperial Citadel of Thang Long (1.0 miles).