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Sofitel Legend Metropole Hanoi

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15 Ngo Quyen Street, Trang Tien Ward, Hoan Kiem District, Hanoi 100000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5737)
Room & Suite (1237)
Dining (639)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Legend Metropole Hanoi
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#66 of 1,247 hotels in Hanoi
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
A prominent fixture in the heart of Hanoi since 1901, French colonial-style Sofitel Legend Metropole Hanoi – with its white façade, green shutters, wrought iron detail, and lush courtyard lawn – portrays an authentic sense of rich heritage, fascinating history and romance. The hotel boasts a long tradition as a popular rendezvous for discerning travelers, among them ambassadors, celebrities, and heads of state. Metropole Hanoi has been the recipient of numerous international awards for its excellent service. Celebrating the passion for great cuisine, the hotel houses a complement of distinctive bars and restaurants, including the bespoke cocktail bar, whisky lounge and restaurant angelina, Parisian café-inspired La Terrasse, haute cuisine Le Beaulieu, and traditional Vietnamese gastronomy Spices Garden.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Walking tours
Nightclub / DJ
Babysitting
Street parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Children's television networks
Strollers
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Laptop safe
Wake-up service / alarm clock
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Green
Languages Spoken
English, French, Vietnamese
8324Reviews66Q+A100Room tips
Traveler rating
  • 6,870
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Popular mentions
douglas g wrote a review Jun 4
3 contributions2 helpful votes
The Metropole is one of the official quarantine hotels in Hanoi. Overall not a bad choice. Having stayed there for 14 days in March. Firstly anybody staying in quarantine should understand that the food is not always that good, Fortunately this hotel has a French kitchen that turned out consistent well presented food from a reasonably diverse menu choice. The room itself was not that large with a comfortable bed and sloping floor which is a product of it being a 100 year old building. Given the love Vietnamese have for rock hard beds, the bed was a bonus.. Having a balcony allowed one to observe the dozens of locals who pose for photo's outside every day and get some fresh air. The highlight of the hotel stay was by far the fun communicating messaging with the quarantine concierge Ms Chi, this made the long stay way more enjoyable. The views from the balcony were also a bonus. The downside were the mosquitoes lurking in the hallway trying to enter your room when you collected food but they could generally be hunted down upon entry. Overall, not a bad choice. Would stay there again.
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Date of stay: March 2021
Value
Cleanliness
Service
Trip type: Traveled on business
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 2 weeks ago
Dear douglasg689, I would like to thank you so much for sharing your experience with other fellow travelers here regarding your experience at Sofitel Legend Metropole Hanoi. We are delighted to read that our food was presented with “a reasonably diverse menu choice” and you enjoyed our comfortable bed with the nice balcony. We highly appreciate your nice word about the service of Chi. Our Ambassadors take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Please rest assured that I will share your compliment to her and to the Metropole team as a great encouragement. Besides that, your comment on the mosquitos has been taken on board. We sincerely apologize for any inconvenience. Thank you for your constructive feedback. We will definitely review and address the proper action to avoid the reoccurrence. We look forward for your next visit to Sofitel Legend Metropole Hanoi and create more memorable experiences with you. Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi
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DIA wrote a review May 2021
Ho Chi Minh City, Vietnam98 contributions60 helpful votes
This hotel has a sense of style, elegance and chic. It was my second stay which was perfect in all aspects: accommodation, food, covid 19 prevention procedures, concierge service, reception, security, room service and house keeping service. My gateway was truly memorable and the staff made it very special: they unexpectedly upgraded me and recognised my loyalty both as a returning guest and as an Accor Plus member. The location is perfect and very central. Love this hotel which is the one and only of its kind.
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Date of stay: May 2021Trip type: Traveled solo
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 3 weeks ago
Dear DIA614, I would like to thank you for your loyalty and for sharing your feedback with us after your second stay at Sofitel Legend Metropole Hanoi. We are glad that you enjoyed " every aspects of your experience from accommodation to the food and the Covid 19 prevention". Your compliment about our service of our different departments greatly motivates us to continue striving for excellent service. Please rest assured that your precious comment will be shared with the Metropole team. We are sure that this feedback will serve as an encouragement to all of our staff. We greatly appreciate your kind words. Once again, thank you for choosing the Sofitel Legend Metropole Hanoi and we look forward to welcoming you back soon. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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Ryan wrote a review May 2021
3 contributions2 helpful votes
A truely amazing experince! Unbelievabley great service (especially for Vietnam, we all know the country isn’t known for it’s great customer service), but this place ticks all of the boxes! From start to finish you are really looked after for you every need possible. Quan in the VIP lounge gave us amazing service and really looked after us & Tuyen in the Angelina Restaurant was also very, very nice to us and was great to see him with a great big smile on his face. Thank you and we have already booked to come again.
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Date of stay: April 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded May 12, 2021
Dear GtrotterRyan, Thank you very much for choosing our Sofitel Legend Metropole Hanoi and taking your time to share your review in Tripadvisor. We are truly humbled and could not be happier reading the wonderfully written review. We make every effort to maintain the high standards of quality service delivery and we are delighted that we have been successful in achieving this during your stay. We appreciate your special mentions of Quan and Tuyen who enjoys very much engaging with our guests and providing efficient and personalized service! Be sure that this one has been immediately passed onto them and to the entire team. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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Chi P wrote a review Apr 2021
1 contribution1 helpful vote
I had a business trip in Hanoi and stayed at the Metropole Hotel. I am very pleased to have chosen this hotel to stay. Really very impressed with the service attitude of the hotel staff. I'll be coming back again and my first choice is the Metropole Hotel
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Date of stay: April 2021Trip type: Traveled on business
1 Helpful vote
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded Apr 20, 2021
Dear 252chip, Thank you very much for sharing your marvelous comments, we are flattered to read know that you had you had an overall great experience. It is our commitment to provide excellent service to all of our guests and it is great that our service impressed you. Your nice compliment will shared with them as it will be a great motivation for our team to strive for greater service excellence. We look forward to another opportunity to host you at our Sofitel Legend Metropole Hanoi, and once again, thank you for your kind recommendation. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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thetrachafn wrote a review Apr 2021
1 contribution1 helpful vote
I always get your smile and I am very happy every time to go hotel. Food is good, room is very clean. Staffs are friendly. I think I comeback to my house every time I go your hotel. I always get a lot of your smile! Thank you so much!
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded Apr 11, 2021
Dear thetrachafn, We sincerely appreciate you taking the time to give your feedback to the Trip Advisor community. Thank you very much for your nice words for our " good food", "clean room", especially our friendly and smiley service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service due to you. We hope to see you again and be of service to you in the future. Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi
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PRICE RANGE
$181 - $404 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel legend metropole hanoi hotel hanoi, accor metropole hanoi, sofitel hanoi, sofitel metropole hanoi, hanoi sofitel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
364
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Frequently Asked Questions about Sofitel Legend Metropole Hanoi
Which popular attractions are close to Sofitel Legend Metropole Hanoi?
Nearby attractions include Thuy Design House (0.1 miles), Four Palaces Show (0.10 miles), and Binh Minh’s Jazz Club (0.2 miles).
What are some of the property amenities at Sofitel Legend Metropole Hanoi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sofitel Legend Metropole Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Legend Metropole Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sofitel Legend Metropole Hanoi?
Yes, paid private parking nearby, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to Sofitel Legend Metropole Hanoi?
Conveniently located restaurants include Poke Hanoi, S'Patisserie, and Pizza 4P's Trang Tien.
Are there opportunities to exercise at Sofitel Legend Metropole Hanoi?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sofitel Legend Metropole Hanoi have an airport shuttle?
Yes, Sofitel Legend Metropole Hanoi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sofitel Legend Metropole Hanoi located near the city center?
Yes, it is 0.7 miles away from the center of Hanoi.
Are any cleaning services offered at Sofitel Legend Metropole Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Legend Metropole Hanoi offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.