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Crowne Plaza West Hanoi Residences

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Traveler (39)
Room & Suite (42)
Dining (16)

About

Location
Cleanliness
Service
Value
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. Crowne Plaza West Hanoi is proud to be awarded as "Luxury Business Hotel - Regional Winner: South East Asia" at the 2018 World Luxury Hotel Awards.
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Property amenities
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Minibar
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Business
Luxury
HOTEL CLASS
Hotel links
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Location

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Contact
36 Le Duc Tho Street My Dinh 2 Ward, Nam Tu Liem District, Hanoi 100000 Vietnam
Name/address in local language
Getting there
Noibai Airport8 mi
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21Reviews
91Photos
0Q+A
0Room tips
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Popular mentions
Stayed here six months ago and revisited again. Mr. Viet and Ms. Net at front desk recognized my face and greeted me enthusiastically. Ms. Hang and Ms. Huong at club lounge also welcomed and treated me like their family member. Their attentive and professional services are
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Response from Jakub S, Hotel Manager at Crowne Plaza West Hanoi Residences
Responded Dec 16, 2018
Dear Sam_Sangwook, How wonderful to know that you really enjoyed your stay at Crowne Plaza West Hanoi. Kindly be assured that I will share your kind words with our Front Desk and Club Lounge teams, they definitely love to hear your awesome feedback. We look forward to welcoming and serving you again soon should your travel bring you back to Hanoi. Best regards,
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I have been here a couple of times and I always had a positive experience. Location is not exactly the best if you have anything to do downtown but around the hotel there Still are cafes, eateries and supermarket. Room is nice and functional, classic room you expect from this
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Response from Jakub S, Hotel Manager at Crowne Plaza West Hanoi Residences
Responded Jul 19, 2018
Dear Zorbailgreco87, Thanks for sharing your experience from your recent stay at our Crowne Plaza West Hanoi Residence. I am delighted to hear that you always had a positive experience during your stay with us. Our location is in the middle of the business district and across the road are a supermarket and many others local coffee shops. During your stay with us, you can try our Lotus Spa, Barista at Ground Floor, 24/7 convenience shop at Residence lobby as well as 02 Restaurants onsite. We happy to hear that you have received great service from our hotel staffs. It is something our staffs take great pride in, so your feedback is really valuable. Thank you again for staying with us, and we do hope to see you again soon.
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We stayed here over night before heading off to explore Ho Long Bay. Unfortunately our flight was delayed which meant we did not have much time in Hanoi. After checking into our king club room we decided to spend the evening in the hotel and enjoy the spoils of the club lounge.
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Response from Jakub S, Manager at Crowne Plaza West Hanoi Residences
Responded Apr 11, 2018
Dear Fiona J, Greetings from Crowne Plaza West Hanoi, Thank you very much for sharing your experience from your recent stay with us. It's so pity that you did not have much time in Hanoi cause there are many things to explore at Hanoi by night. I am delighted to hear that you enjoyed food and beverage at our Club Lounge. I enjoyed talking to you at breakfast and Thank you again for staying with us. Please do not hesitate to contact me at "Jakub.sippl@ihg.com" as it would be my pleasure to assist you on your next trip. We hope to see you again soon.
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My college and I stayed here during our work2 months ago and were extremely impressed with the service and comfort of the hotel. The manager was awesome at check in,the staff in general is amazing, very kind and service oriented. Impressions about Ly Housekeeper always have
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Response from Jakub S, Manager at Crowne Plaza West Hanoi Residences
Responded Apr 7, 2018
Dear Mr. Manh Tuong N, Greeting from Crowne Plaza West Hanoi, Thank you for sharing your feedback regarding your stay! I am glad that you impressed with the service and quality of The Hotel. Also, thank you for the kind words regarding our staffs - I am sure to pass all the kind words to my colleague - Ms.Ly . We are continually trying to improve benefits that we offer; and we hope that the location does not matter toward what we deliver to guests. Thank you for staying at the Crowne Plaza West Hanoi and again, we hope that you will consider us for your next trip! Sincerely,
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Sincerely appreciate the General Manager, Mr Barun Jolly who takes personalized care of the guests' comfort though his thoughtful, and meticulous dedication towards our stay. A second home experience indeed with all amenities superbly-maintained despite being an 8-year
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Response from Jakub S, Manager at Crowne Plaza West Hanoi Residences
Responded Mar 13, 2018
Dear Kenji_MT, Thank you for choosing our hotel and taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as all the detailed household items in your apartment. Our residence aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I will be sure to share your kind words with all the employees and their leaders at Crowne Plaza West Hanoi. Please do not hesitate to contact me at "jakub.sippl@ihg.com' as it would be my pleasure to assist you in your next stay. We look forward to welcoming you back to our residences in the near future. Sincerely,
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房內的一角
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PRICE RANGE
$146 - $225 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
135
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