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Crowne Plaza West Hanoi Residences

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Traveler (18)
Room & Suite (31)
Dining (11)
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Overview
  • Excellent68%
  • Very good26%
  • Average6%
  • Poor0%
  • Terrible0%
Travelers talk about
“the club lounge”(2 reviews)
“swimming pool”(2 reviews)
“stayed here”(2 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
5 Star Hotel
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Rooms
Jul 1Jul 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (15)
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1 - 5 of 9 reviews
Reviewed April 10, 2018 via mobile

We stayed here over night before heading off to explore Ho Long Bay. Unfortunately our flight was delayed which meant we did not have much time in Hanoi. After checking into our king club room we decided to spend the evening in the hotel and...More

Thank Fiona J
Response from Jakub S, Manager at Crowne Plaza West Hanoi ResidencesResponded April 11, 2018

Dear Fiona J, Greetings from Crowne Plaza West Hanoi, Thank you very much for sharing your experience from your recent stay with us. It's so pity that you did not have much time in Hanoi cause there are many things to explore at Hanoi by...More

Hotel's Favorite
Reviewed April 6, 2018 via mobile

My college and I stayed here during our work2 months ago and were extremely impressed with the service and comfort of the hotel. The manager was awesome at check in,the staff in general is amazing, very kind and service oriented. Impressions about Ly Housekeeper always...More

Thank Mạnh Tưởng N
Response from Jakub S, Manager at Crowne Plaza West Hanoi ResidencesResponded April 7, 2018

Dear Mr. Manh Tuong N, Greeting from Crowne Plaza West Hanoi, Thank you for sharing your feedback regarding your stay! I am glad that you impressed with the service and quality of The Hotel. Also, thank you for the kind words regarding our staffs -...More

Reviewed March 12, 2018

Sincerely appreciate the General Manager, Mr Barun Jolly who takes personalized care of the guests' comfort though his thoughtful, and meticulous dedication towards our stay. A second home experience indeed with all amenities superbly-maintained despite being an 8-year establishment. Amazingly clean with full detailed package...More

Thank Kenji_MT
Response from Jakub S, Manager at Crowne Plaza West Hanoi ResidencesResponded March 13, 2018

Dear Kenji_MT, Thank you for choosing our hotel and taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as all the detailed household items in your apartment. Our residence aims to provide a truly...More

Reviewed March 4, 2018 via mobile

So this is my second time staying at crowne plaza west Hanoi. I was very impressed by their room service the first time, great taste and very authentic traditional Vietnamese cuisines, however, when I ordered it this time the consistency was disappointing. The Bub Cha...More

Thank Alexa W
Response from Jakub S, Manager at Crowne Plaza West Hanoi ResidencesResponded March 8, 2018

Dear Alexa W, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the in-room...More

Reviewed May 7, 2017 via mobile

We booked a 3 bedroom apartment at the residence and this was fantastic. Plenty of space, washing facilities, kitchen dining etc.. Staff were fantastic, had a minor hiccup with a pre- booked transfer but Management handled the problem well. Had some delicious meals at the...More

2  Thank No-one76
Response from Trang D, E-Commerce Executive at Crowne Plaza West Hanoi ResidencesResponded May 8, 2017

Dear 'No-one76', Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards,...More

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About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Conference Facilities
Babysitting
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Casino and Gambling
Details
Price range
$141 - $184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Casino Hotel in Hanoi
#71 Luxury Hotel in Hanoi
#97 Spa Hotel in Hanoi
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
$141 - $184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Casino Hotel in Hanoi
#71 Luxury Hotel in Hanoi
#97 Spa Hotel in Hanoi
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveler (18)
Room & Suite (31)
Dining (11)
Pool & Beach (4)
Business Center & Event Rooms (1)
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