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Hotel de l'Opera Hanoi

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29 Trang Tien Street Hoan Kiem District, Hanoi 10000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1190)
Room & Suite (472)
Dining (107)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel de l'Opera Hanoi
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#161 of 1,247 hotels in Hanoi
Location
Cleanliness
Service
Value
Travelers' Choice
Operatic Glamour in the Heart of Hanoi: Hotel de l'Opera Hanoi - MGallery by Sofitel offers travellers a sophisticated break near the iconic Hanoi Opera House. As soon as you arrive, you can't fail to be won over by the magic of the setting and the theatrical interior, filled with rich shades, silk drapes and flamboyantly coloured furniture. The same decadence runs through the 107 rooms and suites that combine 21st Century comfort with French sophistication and grand decor. Just as impressive are La Fee Verte Bar renown for its signature Absinthe, and the hotel's restaurants Cafe Lautrec for Mediterranean inspired cuisine and Satine for Vietnamese cuisine.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
24-hour security
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Kid-friendly buffet
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Bidet
Safe
Separate living room
VIP room facilities
Bottled water
Flatscreen TV
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
Vietnamese
1988Reviews25Q+A100Room tips
Traveler rating
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  • 26
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Popular mentions
Gavin M G wrote a review May 2021
Hanoi, Vietnam253 contributions171 helpful votes
Positives: Location; The Bed Superb and a Pillow Menu, great bathrobes. Super house cleaning staff... they should be on the reception desk!! Negatives: * Not greeted on arrival and left to carry 2 suitcases, a pram and a baby up the steps. The entrance is on the street with no private area as such. * For Accor Members no special welcome or Accor area at reception. Reception was col, distant, made no attempt to welcome verbally and the process was far too slow (they did however provide a welcome drink and an Accor club Drink invite). I was given NO information about the hotel at all - until I asked... Horrible check in experience. Room: * Excellent Bed. Super comfortable. * 32 Inch TV screen. - A Hotel of this level should NOT be using these days. The back of the control was held together by sticky tape - I would expect this at an Ibis but doubt it is acceptable Accor Premium standard!! * Badly stained curtains separate the bathroom from the bedroom. * Diabolical lighting, constantly dark even with all the lights on! * Opens onto the atrium courtyard, no air and no view. Feels like staying in a box * Old and scuffed cupboards, floor and the child's bed was terribly scratched. * Bathroom sink impractical , room badly planned with shaving mirror in the surface rather than hanging from the wall to use comfortably. heavy chairs and work desk etc. Terrible mural carried onto the ceiling above the bed - a depressing lack of character making the room even darker to stay in. Pool - a tiny pool wasn't what I expected fro the pictures - disappointing Public mens area Filthy mens toilet cubicles with , bins full, toilet bowl soiled and brown, uncleaned, urine on the seat. Toiler paper hanging down..Wet sink surface area with dirty towels left out. (there were also clean hand towels), Pubic hair in the urinal -Nasty. Aroma the hotel has a very heavy spray smell - a bit like an old style mens under arm spray. Could use a younger lighter smell... personal taste I know, but just saying. Service in the Atrium Cafe area. Painfully slow - I sat here for 45 minutes on Saturday afternoon. I was approached by a waitress with a menu after 7 minutes. (there was perhaps one other guest in the whole area). I asked for ONE minute to look at the menu but no-one came back to me so after sitting for the remainder of the time. I left and went outside the hotel for a drink! Service: Breakfast. On the first morning I had to ask 5 times for the table to be cleared. No welcome aside from being asked the room number. Not shown to a table. Staff were kind, but just sluggish. Food selection - OK but definitely not the selection that Accor Premium would require. from their hotels. Prior to Check out I asked for GM details in order to send an email and list these matters rather than simply publishing here.. I was told this isn't possible hence this post. I was contacted by guest services but I wanted the GM and was denied that option. Overall not what one would really expect from a Premium brand Accor hotel. Branding is weak, Cleanliness questionable, Wear and tear all over the hotel, and below average service.
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Date of stay: May 2021
Rooms
Service
Sleep Quality
2 Helpful votes
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Response from Hotel de lOpera Hanoi, General Manager at Hotel de l'Opera Hanoi
Responded May 4, 2021
Dear gavinmg, Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am extremely disappointed to learn that your experience with MGallery Hanoi did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems in our service and to prevent future occurrence. Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luu Nha Trang (Ms.) Quality Improvement Manager
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jmtho wrote a review Apr 2021
3 contributions9 helpful votes
I stayed one night in Mgallery Hanoi and moved out quickly to another hotel, and I was very disappointed. the hotel looks much better in the pictures than in real, it needs a complete refurbishment. the restaurant/cafe, the atrium looks worn out and the white walls are grey, the colors are dull. I used the business center during my stay and the carpet is old and the chairs need to be replaced. The room was actually better than the rest of the hotel; spacious room, color is nice, bathroom is fine, good WIFI. This Mgallery hanoi shouldn't have 5 stars but 3 or 4 stars.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
2 Helpful votes
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Response from Hotel de lOpera Hanoi, General Manager at Hotel de l'Opera Hanoi
Responded Apr 26, 2021
Dear TrailBlazer527023, Thank you for your feedback about the stay at Hotel de l'Opera Hanoi. Whilst we appreciate your nice comment about our room, bathroom and WiFi, we feel very sorry to have thoroughly failed to meet with your expectations for the rest. The hotel building was actually designed by a world-renowned architect since 2011 and we are currently working on a refurbishment plan for the Hotel and hope that we can implement as quickly as possible. In the meantime our engineering team still follows up with the annual maintenance. We also apologize that our front desk attendant did not inform you about the business center, which currently is out of order and front desk should have been at your service for any office assistance. Again, we appreciate you sharing your concerns, and it is our hope to have a chance to welcome you back in the future. Sincerely, Luu Nha Trang Quality Improvement Manager
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Mafe R wrote a review Jan 2021
3 contributions6 helpful votes
I stayed for Christmas eve. The beddings were excellent. I don't mind staying in bed during my entire stay. The pillows, duvet and mattress were very comfortable. The wait staff in the restaurant were very helpful and attentive during the dinner. Will definitely come back!
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Alpen209 wrote a review Nov 2020
Zurich, Switzerland37 contributions48 helpful votes
Location is the best point about this hotel, second is the staff. Appreciate a variety of Vietnamese a la carte dishes for breakfast. Small but cozy bar area for nice drinks. Room design is standard for MGallery. Given the location and popularity of the hotel, it was almost always fully occupied before Covid time. I stayed there around 5 times when I was in Hanoi but was upgraded once (Accor Diamond member).
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Date of stay: January 2020
Value
Service
Sleep Quality
2 Helpful votes
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EstherKz wrote a review Nov 2020
Sydney, Australia3 contributions6 helpful votes
We were not in-house guests, but decided to enjoy our tea break here after a nice stroll near the lake. At first we did a quick survey along our way at different 5-star hotels within walking distance and were hesitant at a wide range of selections. It was the professionalism and attentiveness of Minh, the front staff, that welcomed us back to dine in at Hotel de l’Opera. The idea and concept of a music box was a distinctive feature. The flavours and details on every piece of cake were remarkable for such a reasonable price. The environment was classy and quiet enough for a lovely tea break. For it being called “afternoon tea”, I’m glad the service is open at anytime of the day to attract more guests during this difficult Covid time. As a hotelier coming back home with a very high standard in hospitality, I’m truly impressed with what Hotel de l’Opera is offering. We will definitely come back and look forward to brand new ideas.
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Date of stay: November 2020Trip type: Traveled with friends
3 Helpful votes
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PRICE RANGE
$88 - $184 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
107
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Frequently Asked Questions about Hotel de l'Opera Hanoi
Which popular attractions are close to Hotel de l'Opera Hanoi?
Nearby attractions include Thuy Design House (0.07 miles), Four Palaces Show (0.07 miles), and Vietnamese Women's Museum (0.3 miles).
What are some of the property amenities at Hotel de l'Opera Hanoi?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel de l'Opera Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel de l'Opera Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel de l'Opera Hanoi?
Conveniently located restaurants include Poke Hanoi, S'Patisserie, and Pizza 4P's Trang Tien.
Are there opportunities to exercise at Hotel de l'Opera Hanoi?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Hotel de l'Opera Hanoi located near the city center?
Yes, it is 0.7 miles away from the center of Hanoi.
Are any cleaning services offered at Hotel de l'Opera Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel de l'Opera Hanoi offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel de l'Opera Hanoi?
Many travelers enjoy visiting Temple of Literature & National University (1.4 miles), Hoa Lo Prison (0.6 miles), and Presidential Palace Historical Site (1.7 miles).
Does Hotel de l'Opera Hanoi have any great views?
Yes, guests often enjoy the city view available here.