Family holiday. Good service. Ngoc Anh, duty manager very friendly and helpful. The reception is also very helpful and cheerful. Rooms is spacious and good size. Breakfast spread is good too. Highly recommended for holiday and business.
Stayed there for 3 nights 11-14th Nov. Perfect is the word. Talk about location, service, hygiene, cleanliness, room service, property. Hard to take out even a single flaw. And above all staff hospitality and there courteous attitude.There helpful attitude was beyond imagination. Would love to go and stay there again.
Excellent hotel with very helpful and friendly staff - a special thank you Ms Cham at front desk who made sure that all was perfect for us ! Staff like Ms Cham make a great difference to tourists who don’t know the place. The hotel room was large with a beautiful bathroom and bath. The bed was also very comfortable and the room clean. A fantastic hotel worth the money paid!
My experience at this hotel was amazing. The overall detail and look of the hotel are a premium. Also they helped me tremendously with problems with my passport. They even helped me translate and assisted with the process with the police. Special thanks for Manager Long and staff Ling, they really saved my vacation!
Amazing hotel and hospitality! They went out of their way to help me with my lost passport and even helped me take care of things with the police. Very friendly staff and amazing and very clean room. All working staff try to help you and go out of their way to make it comfortable.
Highly recommended to stay in when in Hanoi. Room is morden, clean and extremely friendly staff member. Location is excellent and easy to access to. Tons of food vendors located near the hotel. Their in-house breakfast Is definitely a must try.
The members of staff being from Management to the Porter went beyond their duty to make sure I had a good experience at the hotel. I also would like to mention a big thank you to the chamber maids who for the past 12 days of my stay made sure I had everything I needed. Thank you.
Well maintained hotel. Extremely clean rooms and very friendly staff. Room service and house keeping were good. Beautiful city view rooms and in a good location. Good breakfast buffet spread. Bus stations are close by for inter-city travelling. Highly recommend Grand Vista Hanoi.
The room itself is great, the view is fantastic, great spot in HN. However, service is a huge minus. Which hotel in the world would come in suddenly during the morning to clean up while they didnot even knock once? I can still hear them chatting like “If there was a guest in there?” “Who cares, just come in”. I was freaking changing my clothes and yes, wonderful, a male worker come in to clean up. And they were freaking chill when not even sorry once but “hey, i gonna clean now”. Awful, awful, awful. Booking through Agoda twice due to technological issues regarding their systems. Report it, none of the parties take the responsibility while I have to be the one who use one room and spent twice? Ridiculous. Great room, but with kind of service, I would never recommend to anyone and come back again. I would rather have a normal room with excellent service with respectful employees, rather being disrespected like this. Goodbye.…
Perfect hotel for a romantic stay. The rooms are very comfortable, clean and tidy. The staff is extremely friendly and helpful. Housekeeping is doing a great job and rooms are always well cleaned. The porter is always there to offer a help. I absolutely recommend this hotel.