It's the staff that goes the extra mile for anything and everything. From the responsive email before check-in to the last goodby to the airport, the staff are warm and attentive. Central location on a quiet alley with well designed modern rooms that maximise space. Breakfast is made to order and plenty of choices.
I highly recommend choosing Hanoi Elite Hotel for your stay in Hanoi. My room was very clean, gorgeous and comfortable. The staff was incredibly friendly and helpful. This became VERY important, because I arrived in Hanoi just as the entire city was shutting things down due to the spread of the COVID-19 virus. I ended up needing to stay at Hanoi Elite Hotel for three nights while waiting to get my flights arranged to return home to Alaska. The staff helped me to arrange some really nice walks and restaurant visits as well as calling me a taxi when needed and a private driver to and from the airport. The complimentary breakfast was delicious. And, all of the hotel services felt like a life saver during such a stressful time. The free WiFi in my room allowed me to be in touch with my family and make my travel changes and arrangements. I really look forward to returning to this hotel as soon as I am allowed to return to Vietnam. THANK YOU Hanoi Elite Hotel!!!…
Gréât hôtel well situated in the old quarter but calm and peacefull. Prices was reasonable compare to service. Every thing you need is there. Great team & great service. Thank to magic Linh who solved a lot of small problems for me.
Nice, friendly hotel with very nice staff, nice rooms and nice breakfast. Good breakfast with plenty to choose from. Very good location. Good bed, clean room and quiet. Nice with a TV with entertainment from Vietnam. I can recommend this hotel.
I was very surprised by the staff. They are so friendly and helpful at reception. A nice welcome with small snacks on arrival. Breakfast was delicious, room was spacious, location was perfect. The only minor issue was due to the fact they didn't have an elevator and the stairway was a bit narrow. As mentioned, top notch service, an employee brought up our bags. Happy I chose to book here.
This hotel has very hard working staff. There is no elevator and they carry your bags up the stairs for you. The breakfast is a la cart and made with care. The rooms are well appointed and have a decent air con/heating unit. It is centrally locates but you must walk a bit as it’s on a walking street.
This is our fourth time staying at this hotel. Great location in the old quarter for exploring Hanoi. Staff are very helpful and friendly, nothing is too much trouble. Room is very clean and everything you need, breakfast is great with a huge range and all you can eat.
Stayed here for 3 nights in Hanoi Old Quarter. Great atmosphere and the team is very helpful and friendly. They organized a transfer to the airport for us, enable luggage storage and give us advices for sightseeing. Perfect place to explore Hanoi Old Quarter. The rooms are comfortable, clean and quiet. The breakfast is delicious (authentic Vietnamese + Continental). Any time again.
The hotel and food were good. By far the best part was the helpful staff. We came with an open itinerary and the receptionist gave us her number to help organize further trips in the north, even beyond our stay at the hotel. The local guide and homestay she helped set up in Sapa was great and the receptionist even helped us from a distance when we got lost in Sapa town. Definitely recommend staying here as they will help with everything, recommendations around Hanoi and to other locations. The location is central, a great base from which to explore the city. Despite being in the middle of the Old Quarter it’s not noisy. The rooms are comfortable and clean, and the service is excellent
I stayed there for 2 nights in July. This tiny hotel is super clean and well furnished. The location is perfect in the old quarter and it's not noisy. Breakfast is amazing, and the waiter is very kind. The receptionist, Ngoc Mai, is so helpful and skillful in English. I highly recommend this hotel for every kind of trip.