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Crowne Plaza West Hanoi

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#64 of 556 Hotels in Hanoi
Certificate of Excellence
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Crowne Plaza West Hanoi
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359 Reviews from our TripAdvisor Community

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Showing 275: English reviews
Tokyo, Japan
1 review
5 of 5 stars Reviewed yesterday NEW

I love the variety and quality of breakfast. Hotel staffs are very friendly, especially on the 24th Lounge check in floor. Room are spacious. Good gym exercise facility. Spa also very relaxing. Will definitely come back!

Review collected in partnership with this hotel

Helpful?
Thank vip p
Hong Kong, China
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great stay again at the West Hanoi Crowne plaza on 24th Sept. Concierge and check in staff are very professional. Hotel is located a little out of town but now with uber or even taxi inside 30 minutes you are in the Old Quarter. Al staff are eager to please and rooms are comfy with great rooms service. Great stay... More 

Helpful?
Thank hagmam68
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Absolutely nothing to complain about. Clean, friendly people, excellent breakfast, nice outdoor pool. I would stay here again and again without a doubt. Everything you need the staff will try the best to make it happen. Really impressed!

Helpful?
Thank Daniel A
Dubai
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

Had justa a 24h stay, however the hotel i very nice. The room was big and nice. However only one thing taht I did not enjoyed was the food from the room service. Ordered vietnamese specialities which were not nice at all. Next day had the same food on the street, it was great. Overall good experience.

Review collected in partnership with this hotel

Helpful?
Thank doychin
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “doychin”, We are sorry that you only managed to stay with us for 24 hours at the Crowne Plaza West Hanoi. We apologize that the room service was not up to expectations, I make no excuses on this. Your feedback was shared with the culinary team. It’s great to read your thoughts about the guest room being big and... More 

Hong Kong, China
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

First time here, room are cozy. Arrived at late night. Can't wait to have a bowl of original Vietnam pho. Super bomb! Would order the room service again! The swimming pool downstairs was amazing! Unfortunately the day I stayed was cloudy. Around the area, have some restaurants , super market etc. which all so cheapppp!!! So far was a good... More 

Helpful?
Thank carinescream
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “carinescream”, Thank you for staying with us at the Crowne Plaza West Hanoi. The pho is a national dish of Vietnam and is a great way to start off your first meal. The culinary team were happy to hear your thoughts about how we make it here at the Crowne Plaza West Hanoi. The area is developing and I... More 

Dubai, United Arab Emirates
Level Contributor
183 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel however the location is just very bad, almost 1 hour drive form hanoi airport, and around 40 mins to old town. The hotel itself is very nice from the hospitality to the room. Both dinner and breakfast buffet are highly recommended. Good wifi speed. There is a supermarket located opposite the hotel, and thats... More 

Helpful?
Thank Reggie_lu
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “Reggie_lu”, Thank you for posting a review on tripadvisor about the Crowne Plaza West Hanoi. The hotel is located in the newer business area of Hanoi and depending on traffic takes approx. 40 minutes to the airport. We are one of the closer hotels to the airport compared to those located in the Old Quarter. Your comments about the... More 

Amsterdam
2 reviews
5 of 5 stars Reviewed 2 weeks ago

For a business trip the place is very well suited. 30 min. from the airport and also 30 min. from Hanoi old centre for sightseeing or bars. Breakfast is excellent. Staff is friendly and helpfull. Rooms are good size with bath and separate shower.

Review collected in partnership with this hotel

Helpful?
Thank jvanbekkum
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “jvanbekkum”, Thank you for staying with us during your business trip to Hanoi. The Crowne Plaza West Hanoi is located in the new business end of Hanoi. We are happy that you liked the breakfast selection and reading your thoughts about the staff being helpful and friendly really is appreciated. The room size is 34 sqm (366 sq ft)... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Loved the room with added little touches like bathroom weighing scales, glass bathroom wall with huge white tub and cute little amenities Room service also very quick and good portion sizes with added extras like a bread basket. Good sized wet-room style shower and huge super king bed. also a nice outdoor pool and spa downstairs for relaxation after a... More 

Helpful?
Thank Joelle F
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “Joelle F”, Thank you for staying with us and we appreciate your kind words about the great staff and room at the Crowne Plaza West Hanoi. We are delighted to read your comments about your guest room experience. The food and beverage team were all happy that you enjoyed your in room dining experience. Long flights can takes a... More 

Jakarta, Indonesia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Crowne Plaza West Hanoi is a trusted brand and always a reliable and consistent temporary home. The staff are helpful and friendly, the food has a good selection and the rooms are very clean, modern and functional. I wouldn't stay anywhere else in West Hanoi

Review collected in partnership with this hotel

Helpful?
Thank Global_MHA
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “Global_MHA”, Thank you for your comments about the Crowne Plaza West Hanoi. We are happy that you have chosen to stay for such a long time! You are always welcome here and look forward to catching up on your next visit. We look forward to seeing you again soon. Warm Regards, Paul Tsuji Resident Manager More 

Bucharest
1 review
5 of 5 stars Reviewed 3 weeks ago

Second time I stay here, great confort, great restaurant buffet very friendly staff and decent collection of wines. Pool bar was closed and pool access from 6.00-21.00. Hotel area not very developed, no good restaurants nearby, only the soccer stadium nearby which caused several sport teams to be accomodated in the hotel. Taxi service was very prompt.All noise, conversations etc.... More 

Review collected in partnership with this hotel

Helpful?
Thank vladc786
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “vladc786”, Thank you for staying with us again at the Crowne Plaza West Hanoi. The hotel is located in the new business centre of Hanoi. It’s still a developing area and there are a couple of good restaurants in the Ba Dinh area about a 15 – 20 minute taxi ride away. The hotel is also located very close... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 

Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $102 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Odigeo, Hotels.com, IHG, Agoda, Priceline and Travelocity so you can book your Crowne Plaza West Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi
Hotel Style:
#13 Luxury Hotel in Hanoi
#21 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#73 Romantic Hotel in Hanoi
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