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Crowne Plaza West Hanoi

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#74 of 553 Hotels in Hanoi
Certificate of Excellence
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Crowne Plaza West Hanoi
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336 Reviews from our TripAdvisor Community

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Showing 258: English reviews
Bangkok
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Book the club room, is worth it. Great staffs and evening cocktail has lot of variety. Room are big and clean. Bathroom has tub and separate shower area. Choice of TV programs is good too. As an IHG elite member, we can have our breakfast at club lounge without paying for it.

Review collected in partnership with this hotel

Helpful?
Thank derekbkk
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “derekbkk”, Thank you for staying with us during your brief visit to the Crowne Plaza West Hanoi. We are glad that you enjoyed the club facilities and the evening cocktails. The benefits of being an IHG member is being upgraded to the next room category. It’s great that you thought our rooms were large, he actual room size is... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Excellent staff, very nice and warm. Love staying in the hotel. Alot of food varities. I would consider it as one of the best hotels i have visited espcially that i travel alot due to my work. They even try when your request is not accomodated yo find something close to what you wanted.

Helpful?
Thank Tabouch B
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “Tabouch B”, It’s great that you enjoyed your stay with us at the Crowne Plaza West Hanoi. We appreciate your comments about the hotel and it’s great that a seasoned traveler as yourself rated us so highly. The culinary team were happy to hear about your comments about the food variety. We do try and accommodate all guests requests... More 

Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Have been returning every time I visit Hanoi for business, so this makes it forth or fifth. The hotel facilities are in good condition. Breakfast selection is quite complete. Pho was one of the best I tried in Hanoi. Western food and pastry are just acceptable. The only complaint is that the room was slightly damp and overall cleanliness has... More 

Review collected in partnership with this hotel

Helpful?
Thank avidtraveller-jkt
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “avidtraveller-jkt”, Thank you for staying with us at the Crowne Plaza West Hanoi. We appreciate your feedback about the hotel. We discussed your comments about the room condition and cleanliness with the team. If you could contact me paul.tsuji@ihg.com as we would like to investigate a little further about the room you stayed in. We did do some training... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The lobby has a real cool modern design. Staff at reception and breakfast really friendly and attentive. The Pho at breakfast was made of fresh chicken broth and delicious. The rooms are spacious and modern design.

Helpful?
Thank Henriette H
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “Henriette H”, Thank you for posting a review on tripadvisor about the Crowne Plaza West Hanoi. It’s great to read your comments about the friendly staff in the hotel. The staff is truly what makes a difference and we are all happy that we could make your stay a pleasant one. The Pho soup is made every day from... More 

Dubai, United Arab Emirates
Level Contributor
10 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The star in the hotel is the staff that makes everything for you and try more than they can to make you feel good. The accommodation is great, comfortable beds and spacious rooms. The food is awesome and taxis are available at all times. It seems far from downtown but it's just minutes away. Worth staying and the city is... More 

Helpful?
Thank Daniel C
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “Daniel C”, Thank you for recognizing the staff at the Crowne Plaza West Hanoi. It’s great that the team could make your stay more memorable. The room size is 34 sqm (366 sq ft) and is quite modern in design, we are glad that you enjoyed it. The culinary team were extremely happy to hear your thoughts about the... More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 3 weeks ago

its really beyond my expectation that the staff in the restaurant are willing to cook special "sambal" or chilli sauces for me, and also cook the egg the way i like it. if they are willing to service us like that, than others services are excellent!!

Review collected in partnership with this hotel

Helpful?
Thank maspiyonom
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “maspiyonom”, We are happy that we could look after you while dining at the Crowne Plaza West Hanoi. The food and beverage team do try and look after our guests and it’s great that the culinary team could cook some special dishes for you. We hope that you will dine with us again in the future. Warm Regards, Paul... More 

Rotterdam, The Netherlands
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

really nice friendly hotel staff friendly and very willing to help breakfast was so nice very quiet hotel so sleep was good a little far from french quarter but taxi outside will definitely stay here again on next visit

Review collected in partnership with this hotel

Helpful?
Thank rotterdamboy
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “rotterdamboy”, It’s great that you had a pleasant stay with us at the Crowne Plaza West Hanoi. We appreciate your comments about the friendly staff. The Food and Beverage team were happy to hear that we could help make your breakfast experience a pleasant one. The hotel is located in the new area of Hanoi and is very good... More 

Hong Kong, China
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Hotel was conveniently located near our office and was well appointed. Rooms were good size and had its own iron and board. Had a decent pool with good gym facilities. Service staff was friendly and helpful. Best part was the value. It's a good deal to stay here. Highly recommended!

Helpful?
Thank JWangHK
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “JWangHK”, Thank you for your feedback about the Crowne Plaza West Hanoi. It’s great to read your comments as it helps to motivate the team. The rooms are 34 sqm (366 sq ft) and quite modern in design. Congratulations on using the fitness and pool facilities. Your comments about the staff being friendly and helpful is great to hear.... More 

Limassol, Cyprus
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Only downside this hotel it is a bit out of town ,the upside being less traffic and a more gentle peaceful environment.If you have a driver, or taxi (inexpensive) then stay here you will not regret it! International standard of service ,clean ,and theyare well prepared for you! Well worth the travel just to escape the maddening crowds after a... More 

Helpful?
Thank amadeus11190382
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “amadeus11190382”, Thank you for your review of the Crowne Plaza West Hanoi. It’s great that we could live up to your expectations . The hotel is located in the newer business area of Hanoi. As you have pointed out, the taxi’s are not expensive and to get around can be quite easy. The food and beverage team were happy... More 

Sydney, Australia
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location - not so great. A bit of distance from Old Quarter. Chose this hotel because close to work. Facilities - nice gym, spa and swimming pool. Club lounge - had breakfast a few times there, lack of variety. Breakfast on level 1 only marginally better. Room is clean and spacious. Had dinner a few times in main restaurant. Some... More 

Review collected in partnership with this hotel

Helpful?
Thank TeddySyd888
tsujip, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “TeddySyd888”, Thank you for staying with us at the Crowne Plaza West Hanoi. The hotel is located in the new part of Hanoi where a lot of the new buildings are located. As you have pointed out, the hotel is not the closest to the Old Quarter. Good on you for using the recreational facilities, the hotels spa, pool... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 

Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $90 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Hotels.com, Hotwire, Odigeo, Priceline, Agoda and Travelocity so you can book your Crowne Plaza West Hanoi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi
Hotel Style:
#15 Luxury Hotel in Hanoi
#27 Spa Hotel in Hanoi
#41 Business Hotel in Hanoi
#75 Romantic Hotel in Hanoi
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