Arrived on a Saturday at La Sinfonia Del Rey after 15 days on the road. It was a true oasis. The road outside the hotel was closed to vehicles - walking only. Street stalls on opposite side of street leading down to the lake. All can be viewed from seats and day bed on the terrace at the front of the building. It is the perfect location when visiting Hanoi. The building is beautiful, the staff are attentive and very helpful. My room was excellent. Thoughtfully appointed with lovely natural light. A friend was not so lucky. There are some rooms opening into a (dark) light well. The rooms and facilities were all clean and well cared for. The breakfast was excellent - traditional Vietnamese thru to toast, eggs and bacon for Western people. The staff in the dinning room were great - and remembered your name the next day. The Wellness Centre is run efficiently by very competent staff. Best hot stone massage I’ve ever had. The roof top bar and sunset are a must. Really can’t fault the hotel, staff or amenities. Excellent value for mid priced hotel.…
Stayed at La Sinfonia for a total of 4 nights. Location is 10/10, absolutely nothing to complain about. Staff are incredibly attentive and helpful, one of the best hospitality we have experienced in a long time. Special mention to Phuong Bui (hope i got the name right) for going the extra mile to help us book a Halong bay day trip, informed the tour guide to take extra care of us, constantly checking in on us when she sees us etc. The young guys who were always ready to open the door for us, wheel our luggage, and the staff who helped us to book a Grab to the airport when we checked out. The rooftop bar was gorgeous, happy hour 6-8pm, spectacular view. Massage was good as well, they had a 50% off promo while we were there and it’s super worth it. Buffet breakfast was great! They also had a small side menu for pho, eggs etc. Food was 💯 all the way. If I were forced to choose something on the downside, it’s only the rooms are a liiiittle cramped. If you have 2 luggages you can’t keep them open. But other than the size, the rooms are kept clean and have all the basic amenities AND coffee machine! Overall still 5 stars. Please don’t change ❤️…
I had a relaxing time at this spa with happy-hour price. The receptionist and the therapist are kind and professional. There is a safety box in the room. Great location, great service. Highly recommended.
all the things are wonderful thank you for all the employees and their kindness 객실도 깔끔하고 조식도 아주 맛있습니다 저희는 주니어 스위트 였는데 발코니도 그렇고 깨끗했어요 특히 아침드실때 쌀국수 꼭 드세요 닭고기 말고 소고기로 드세요 저는 혼자 세그릇이나 먹었습니다 엥간한 맛집들보다 여기 조식쌀국수가 맛있어요
The rooms are pretty, clean and big enough. The staff is very kind, although some of them struggle a bit with English. The breakfast is tasty and varied (you can choose both vietnamese and western dishes). There is a rooftop with great views, a bar and party music, if you want this kind of atmosphere. Among all the hotels I have seen in Vietnam, this one is by far the one with the best quality-price relationship.
We stayed here for 2 nights while in Hanoi. We wanted to try a local, boutique hotel around the Old Quarter area, so we picked this place. The breakfast buffet was minimal but they had an a La carte menu which was excellent. There were minor issues in our executive room and upon giving feedback, management went above and beyond to make our last day even more special. Despite knowing that we were off to another hotel, Anh, the manager offered to keep our luggages on our last day and even took care of the ride to the airport regardless of where we were staying. We took her offer and came back for the spa service on our last day. For one of the spa services we received, the management extended our 90min to 120min as a complementary. Although I didn’t expect much from the hotel, all staff were very kind and attentive. I’m a Marriott Titanium and Hilton Diamond tier traveler, and the experience exceeded my expectations. In Hanoi, all restaurants, spas and hotels insisted us to write good reviews with 5 stars. This hotel wasn’t one of them.…
Really wonderful stay at an excellent hotel in city center. Everyone was helpful, friendly, and went above and beyond to make us comfortable. Excellent restaurant and rooftop bar. Very comfortable, posh decor, extremely clean. We loved it and wished we had more time there. Spa package was also amazing. One of the best I’ve experienced. Highly recommend!
We had the most wonderful stay at La Sinfonia del Rey Hotel. Long before our arrival, the most kind and patient Alex made arrangements for an airport pickup, and helped us choose the best room taking into account our noise sensitivity and the expected weekend festival around the lake. We had a 5-hour flight delay, and the staff remained in constant contact with us, and assured us that the driver would be waiting for us on time, exactly as he was. The reception staff was so kind and helpful, and treated us like royalty. We were upgraded to a Junior Suite with balcony, compliments of the hotel! The room, the hotel, and all its facilities, are gorgeous! Modern, and clean, and so beautiful. Breakfast was great, as of course was the restaurant staff. Special thanks to the entire staff, who made our stay so wonderful. Thank you to Ms. Rose Vo, the Guest Relations officer, who checked up on us and made sure everything was to our liking. Her kind follow-up was exemplary service not of a 5-star hotel, but that of a “10-star” (if there ever could be one). Finally, thank you to the General Manager, for the kind hand-written welcoming note in our room! We absolutely recommend La Sinfonia del Rey to all travelers, both business and pleasure. Location is perfect, service is unbelievable, and you will NOT want to leave. :-) We will return, soon!…
I could not recommend this chain, and in particular, this hotel, enough. The level of professionalism from all staff members during our stay was unparalleled. My husband was ill during our stay and without hesitation they helped us to rearrange our halong bay trip so that we would not lose hundreds of dollars. They kept checking in with us to see if we needed anything, and would go out of their way to make our trip easier. The small touches on the way we were treated as guests made all the difference - it was not just lip service but they genuinely cared about the their guests well-being. We also had our room upgraded for free due to a vacancy. This was the cherry on top of a cake that already provided a fantastic breakfast and beautiful rooms. It is centrally located on Hoan Kiem Lake and makes it easy to move around hanoi. We would come back again in a heartbeat, thank you for having us!!…
The support Of the staff with all my Needs Of transport and doubts was GREAT. The facilities and the locación Of the hotel is fantastic and very easy to visit everything in Hanoi. It is a hotel that i would like to visit again
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