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Sheraton Hanoi Hotel

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#92 of 554 Hotels in Hanoi
Certificate of Excellence
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,175 Reviews from our TripAdvisor Community

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Showing 939: English reviews
Sydney, Australia
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 20, 2015

Stayed at this hotel for 4 nights during a 4 week trip of Vietnam. I was disappointed that this hotel was way out of town. But didn't realise this when booking, as Vietnam can be confusing in terms of the areas. Lovely hotel. Beautifully presented foyer, gardens and dining areas. Nothing to complain in regard to this. Our room was... More 

Helpful?
Thank SommerAaron
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "SommerAaron", Thank you for staying in the Sheraton Hanoi. We want to apologize for the error in payment during your stay with us. We could have been more careful and details with regards to your payment. We also could have been more prompt in reimbursing the amount back to your credit card. The staff will be briefed thoroughly on... More 

Bondi, Australia
Level Contributor
103 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed May 20, 2015

This wasn't a 5 star SPG however it was very comfortable for our stay. Pros Good lake view Large Rooms Staff were very friendly Gym was large Pool area was nice Cons Looks in need of a renovation Just to far outside the city (Old Quarter where all the action is) to consider walking. Shuttle bus wasn't flexible enough considering... More 

Helpful?
Thank Andrew M
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Andrew M", Thank for staying in the Sheraton Hanoi. We are delighted to hear on your comfortable stay with us. The Sheraton Hanoi boasts to have one of the largest guest rooms in Hanoi with a magnificent view of the West Lake. In addition, the warm service culture and facilities of the hotel, creates a pleasant and memorable experience.... More 

Singapore, Singapore
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed May 20, 2015

We were open minded about this hotel and was greeted by smiling reception staff and courteous service. A staff - Luong Nguyen, who speaks Mandarin, was very helpful to explain the hotel amenities and services available. Compliments to the hotel! Breakfast and lunch at the cafe are buffet style and quality is very good. However the price will put the... More 

Helpful?
3 Thank TKSuper368
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "TKSuper368", Thank you for staying with Sheraton Hanoi. We are delighted to hear on the pleasant stay with us. All the staffs are motivated to go the extra step to ensure our guest have a warm and comfortable stay. The culinary team works hard to produce a huge fare that caters to western, oriental and local cuisines. This together... More 

Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 19, 2015

Clean room clean bed. There is a swimming pool and a gym, so it is a plus. I think there is a yoga class as well, maybe if you stay long enough you can sign up for it. Breakfast is ok, of course if you are not satisfied you can always go outside and eat vietnamese food.

Helpful?
Thank Elsie_nguyen
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Elsie_nguyen" Thank for staying in Sheraton Hanoi. We are happy to hear on your pleasant stay with us. The Sheraton Hanoi caters to both business and leisure travelers. Our spacious rooms, facilities and amenities makes the stay of our guest a warm and comfortable. We thank you for your comments. We will warmly welcome you back to Sheraton on... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 18, 2015

Briefly stayed at the Sheraton Hanoi between a Halong Bay cruise and my return home. The hotel service was amazing. We opted for the club level and enjoyed the break from a long, busy holiday. Nice visit to the spa - very relaxing.

Helpful?
1 Thank Matthew B
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Matthew B" Thank you for staying in the Sheraton Hanoi. We are delighted to hear on your relaxing stay with us. It is also great to hear that you enjoyed the hotel services and amenities. The staffs of the hotel are motivated in delivering top quality service so as to give guest a pleasant and memorable experience. In all... More 

Sydney
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 17, 2015

Of all the hotels we stayed at in Vietnam we thought the big S would be the nicest. Unfortunately we were disappointed. It is a little out of town, but that was our choice. They do provide a shuttle bus to town but only one way. The deluxe room was nice and clean but tired. Wi Fi is only available... More 

Helpful?
1 Thank suebip
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "suebip" Thank you for staying in Sheraton Hanoi. We apologize for the unpleasant experience during your stay with us. We could have provided better service to give you a more pleasant experience. We will need to put more emphasis on trainings to bring up the level of service to meet guest expectations. We thank you for your comments which... More 

Hanoi, Vietnam
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 13, 2015

Stayed in the Sheraton over New Year's Eve 2014/15. Standard room, spacious with view of city. Bed was comfortable and bathroom was also large. Old fashioned decor (not minimilist) but that is personal taste. Attended the NY function in the Cafe d'Or. Food and drink was excellent, however music was a bit loud, but I suspect that is more to... More 

Helpful?
Thank Descelt
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "Descelt", Thank you for staying in the Sheraton Hanoi. We are delighted to hear on the pleasant experience you had with us. The Sheraton Hanoi is committed to giving all our guest top quality service. All our staff will ensure that our guests are well taken care. They will go the extra step to deliver a pleasant memorable service.... More 

London
Level Contributor
81 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed May 13, 2015

I have been to many Sheratons and this was not among the best ones. The service was not great, it seemed a lot of the receptionists were all busy at the same time with the same single customers, they could not multi-task or distribute work and made you wait a long time. The concierge was there on and off. The... More 

Helpful?
Thank ricci1999
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "ricci1999", Thank you for choosing to stay in the Sheraton. We want to apologize for the unpleasant experience during your previous stay with us. We will look into improving service efficiency and quality at the front desk. In addition, they we will also have the concierge performance be more consistent through trainings. We thank you for your comments. It... More 

Ipoh, Malaysia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 11, 2015

Our stay at the Sheraton Hanoi from 27th April 2015 till 1st May 2015 was very pleasant,comfortable and a wonderful experience. Having travelled to many places and stayed at many hotels,I find that the Sheraton Hanoi had provided the hospitality that every guest would wish for.No doubt of its location being about 4km away from the city centre or the... More 

Helpful?
2 Thank 19Dave53
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed May 10, 2015

I stayed at this hotel last week and due to the national holidays of China, Japand and Korea, the hotel was a bit crowded, but it's one of the nice hotel in Hanoi city. The hotel is located about 40 mins away from Noibai International airport and at first, I asked a conciergel for a pick up service, but it... More 

Helpful?
1 Thank HannahKim0828
tetsish, Manager at Sheraton Hanoi Hotel, responded to this review

Dear "714hannahk", Thank you for staying in the Sheraton Hanoi. We are delighted to hear on your pleasant experience with us. We are happy to hear that you enjoyed the facilities and amenities of the hotel. The hotel is located by the largest natural lake in Hanoi, in a calm and tranquil environment. The staffs deliver personalized service that gives... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range: $83 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Hanoi Hotel 4.5*
Number of rooms: 299
Reservation Options:
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Hotel Style:
#25 Luxury Hotel in Hanoi
#32 Business Hotel in Hanoi
#33 Spa Hotel in Hanoi
#56 Romantic Hotel in Hanoi
#56 Family Hotel in Hanoi
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